Questions tagged [user-feedback]

Helpful information or criticism that is collected to find out what can be done to improve a product.

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44 views

Easiest way to implement a “Was this article helpful?” convention in docs sites?

I need a way to allow users to rate the helpfulness of documentation articles on our docs site. Usabilla is an example of a tool that is created for this (and other things). What other ways exist for ...
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1answer
37 views

Animations and complex graphics required?

Hey guys I need some suggestions, I am developing a domain website on health care where specialists surgeons doctors who treats specific health problem. Is having animations,sliders, gradients makes ...
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1answer
60 views

Are there studies on in-app user feedback?

I'm considering to ask users in app for feedback on a specific feature, right after they used it. The goal is to have a) quantitative feedback on the feature and b) a list of comments from step 3 ...
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4answers
152 views

What's the best way to ask for user feedback about a specific element/section in a website?

I'm working a feedback form for a clinical platform which is used by health care providers (mainly doctors). The website has a patient dashboard where the doctor can see the patients clinical record ...
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4answers
107 views

Asking users feedback after the checkout drop

I'm working on the e-commerce checkout experience and the GA shows we have quite a big drop-off rate. I assume, the users often don't finish the checkout process, but just add the items to the cart ...
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1answer
91 views

How to manage and analyse user feedback [closed]

We have several user-feedback-channels: iOS and Android store reviews, web forms, support records. Is there a tool that can help merge all this feedback in one place? What is the best way to process ...
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1answer
96 views

Feedback button clarity

I'm currently involved in the testing of a mobile only app. In the apps product detail page there is a full width button titled, "Problem with your product?". This button is not intended to be ...
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1answer
40 views

How important is user's feedback to new modules of a site?

We have added some new modules into the system which are totally new to the new users as well as existing users. Will it be wise to ask for user's feedback about the newly built modules? What are the ...
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2answers
70 views

Table cells: verbose or abstract?

I got a surprising feedback from a large number of my user about something I would never consider an issue. If the number of votes on that particular feedback wasn't so large I would not consider it ...
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5answers
8k views

Is there a UX term for a “happy state”?

A "happy state" is a bit like an empty state but occurs when the user successfully completes a task or likewise. Is there a coined term for this kind of screen? Example (this source names it a "...
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2answers
87 views

What are the good practices of maintaining feedback from customer support?

In our company we have customer support who deal a lot with users, onboarding, talking, following up and etc. They have a lot of different feedback and insights directly from the users. What methods ...
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8answers
7k views

Which rating system precision is better for hotel reviews: 5-star or 10-point and why? [closed]

I'm designing for online travel portal, where user can reviews hotels. But I see IMDB used "out of 10" and Google Play store used "out of 5". Which is good for hotel reviews and why?
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2answers
59 views

Feedback box - should it close automatically after the comment is sent?

I am designing a feedback box and I want to implement some sort of "Don't bother me anymore" action that will close the box indefinitely for the users that don't want to give feedback or don't want to ...
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2answers
463 views

Feedback box location

I am designing a feedback box and I was thinking about placing it in the bottom-right corner of the website - this is where I usually come across feedback boxes or chats. But then sometimes I see ...
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2answers
197 views

How to determine when the A/B testing is needed?

We are developing a product and already tested with more than 50 users. A lot of times users would have ideas to suggest us move/duplicate an element (not common feedback, there are random ideas) I ...
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1answer
186 views

How to get users feedback on experience when they are not 'your' users?

Storytelling mode You can skip it if you want ;) I am UI and UX designer on a LMS solution. An LMS is a CMS dedicated to digital learning purpose and sold to a wide range of clients. Some of them ...
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2answers
91 views

Taking action on user comments

Let's say your app has a feedback mechanism in which users can leave suggestions and complaints. At what point do you typically take action on users' feedback? Is there a certain number of times a ...
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4answers
2k views

Where should a floating feedback button be placed for maximum use?

I am working on a project where my actionable buttons next and previous were placed to the bottom right and left corner of the browser. It wasn't a problem until floating feedback button was added to ...
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1answer
56 views

Securing extended like/dislike feedback from users

On my Android app, I am toying with the idea of replacing simple Like/Dislike feedback with some form of rating system. My concern is that by and large when users are presented with the need to make a ...
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1answer
191 views

How to get feedback and user opinions after usability testing? [closed]

After working on many wireframes for a website, I want to run usability tests with distant users, is there any tool or way to get users opinions ?
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7answers
258 views

Visual feedback on using filters in search

I'm working on the design of mobile version of a search engine. It has a few filters, and I want to provide some visual feedback for the user when he/she selects a filter, so he/she knows the search ...
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4answers
8k views

Best order for smiley rating scale

Rating scales with smileys (sad faces and happy faces) are used a lot. Some scales go from sad/angry to happy, some the other way around. Is there a good argument to use one over the other? In case ...
2
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1answer
51 views

How or when to decide to use Invite Keys

Can't seem to find much on this topic, and I'm not sure if this is the right SE site to ask but here goes: I'm developing an application/tool that I want to be really easy to use but also very ...
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3answers
146 views

Any objections against asking for feedback when user quits the app by pressing hardware back button

I'm designing the ways to ask users to provide some feedback on the app. We choose to embed polite "Would you mind giving some feedback? [yes/no]" directly into users' content and will test sticky in-...
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8answers
2k views

How to position Thumbs Up / Thumbs Down with progression on one line

Problem I have this argument with one of my clients, about the position of like dislike button with the progress in between. Like the screenshot below. I've always thought that it makes the most ...
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3answers
451 views

What is the true benefit of likes and dislikes count?

As an end user, when I watch YouTube videos, most of the time likes and dislikes count doesn't really give me any useful information. View count drives my interest higher to watch the video. The very ...
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1answer
130 views

Should I ask for positive/negative feedback on a chat system?

I'm building a chat to use on my admin dashboard, where my clients interact with the company and ask for support. On this windows, I'm thinking about using a feedback button, to see how my clients are ...
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3answers
164 views

Reasons to include a dislike button?

My company is making an online search engine for teaching resources. The site indexes resources from various educational sites (TES, BBC, etc) and displays them in a post-list format. The site will ...
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3answers
140 views

How to find community feedback sites for web design and user experience critiques? [closed]

One of the ways I improve my website design and good user usability skills is by looking at other people's critiques on websites. I used to like Concept Feedback but it has closed down. How do I find ...
2
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1answer
234 views

One-step versus two-step user feedback experiences

I am working on a user feedback mechanism, and have seen conflicting content out there on the best way to remove user-friction from submitting useful feedback. There is the simple and streamlined ...
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3answers
327 views

Best moment to ask for feedback why the user is not converting?

I want to understand better why the user is not converting, thus when he arrives at my page, why he does not buy anything. I was thinking to show a modal with a couple of pre-defined quick answers ...
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1answer
235 views

End-user feedback interview for an early stage prototype

Are the following questions appropriate to garner feedback from an early stage prototype? If not, what questions would be more appropriate: For the individual: For the business:
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4answers
106 views

Best practices for getting quantitative feedback on design variations from a large number of users

We are interested in running a purely quantitative remote web-based user test with 100 specific users. Where we show them different design variations of a concept and ask them to vote for the one they ...
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3answers
218 views

How to ask and determine what works, what doesn't work, and what's missing in a survey

I'm creating a customer survey to collect feedback about our user experience and user interface. As part of the survey, I want to try to determine what works, what doesn't work, and what is missing. ...
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1answer
156 views

How should i display a 'non checked' checkbox?

At the moment i'm making a redesign for a page where the customer can fill in their preferences for receiving a newsletter. There are four options that can be selected and on the enterance of the ...
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4answers
180 views

Gathering Users Feedback

I am looking for innovative ways to gather feedback from customers of a platform and a service in a global scale. Although I am willing to talk with users, I am more interested to know if you have any ...
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1answer
552 views

Best way for handling a user/customer database for feedback

For product of a certain size there are many people involved with research and feedback for each part/module of it. In addition, marketing and business people run their research as well. Are there ...
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2answers
246 views

Analytics for a CRM to view more customer information

I'm integrating my inbound marketing CRM to another web application so that I can get more information from my users. Specifically, this web application allows me to create feedback forms so that I ...
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2answers
102 views

Recording On Page at User Discretion?

I work purely on heavy use intranet applications. Due to the usage and frustration with many of these applications, users are more than willing to provide detailed feedback. We have been throwing ...
2
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3answers
123 views

Animation as user feedback: how to do accessibility here without being redundant?

I have a list of "Texts" being displayed on a list. The user can reorder it when click on an action button, and when do that, an animation works as a feedback to the user. The Texts move, changing ...
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3answers
939 views

How to show the result of a simple yes/no feedback vote?

I have a FAQ/Knowledgebase for a product where I wish to collect simple visitor feedback about each entry if they found it useful or not. It would primarily for me, so I can improve the answers and or ...
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9answers
7k views

How to convey: “don't move until the task is done!”

Our local public transportation system uses electronic cards (something like RFID technology) to validate rides. Users enter the vehicle and place their contactless card against a reader, and a beep ...
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2answers
586 views

How to gather “post-experience” user insights

I want to gather some user feedback about an application process. I was thinking it would be ideal to 1) do real-time usability testing and 2) gather some feedback from people who completed the ...
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2answers
9k views

The most appropriate questions to get quality end-user feedback during prototype testing?

The project I'm working on at the moment is in the prototype stage. As we have several versions of final prototype done in PDF, we decided to test it. To get the most reliable answers as feedback we ...
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5answers
955 views

What is the best way to get good feedback on my designs from my team?

What is the best medium for getting feedback from my team? Sitting down with people is most helpful but takes most time. Sitting down with individuals gets high quality feedback but ends up with me ...
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1answer
2k views

Is the JIRA Issue Collector useful for collecting UI feedback? If so, any best practices? [closed]

In my company we use JIRA issues in each product function to track and manage our work. The UI designers also use this on a daily basis. While exploring, I came across a feature called Issue Collector....
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1answer
39 views

Allow as many user reviews as the number of people involved in a transaction?

Take a service where you can buy places/tickets to do an activity, like enjoying a tour, or seeing a show, eating at a restaurant, whatever you want. As is common, the service asks users to leave a ...
4
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3answers
132 views

Not notify user about bad results?

I'm developing an App that saves a user time doing something by giving the user instrcutions every step of the way. To make it more rewarding to use the App I want to give him some feedback on how ...
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8answers
1k views

What is the best practice for “submit a problem”?

We often get feedback like : "it's not working" through our "Submit a Problem" form. I'd like to gently encourage the user to tell us: I did ... And expected ... but this happened... I'm ...
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4answers
1k views

Should you reveal to the participants where they 'went wrong' during usability tests?

I realise 'went wrong' is not the correct term here. We're not testing the user, we're testing the site. (Hence the quote marks). Anyway: Take this hypothetical scenario: You're running a usability ...