Podcast #128: We chat with Kent C Dodds about why he loves React and discuss what life was like in the dark days before Git. Listen now.

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5
votes
2answers
89 views

What are the good practices of maintaining feedback from customer support?

In our company we have customer support who deal a lot with users, onboarding, talking, following up and etc. They have a lot of different feedback and insights directly from the users. What methods ...
2
votes
2answers
91 views

Taking action on user comments

Let's say your app has a feedback mechanism in which users can leave suggestions and complaints. At what point do you typically take action on users' feedback? Is there a certain number of times a ...
0
votes
1answer
552 views

Best way for handling a user/customer database for feedback

For product of a certain size there are many people involved with research and feedback for each part/module of it. In addition, marketing and business people run their research as well. Are there ...