Questions tagged [user-communication]

Keeps users informed about what's happening by providing feedback and enabling communication.

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Show relevant information as UI text correctly

I'm making a webapp meant to be used by schools, in which teachers can create quizzes and assess students' answers. I'm finding myself struggling to get across the domain logic on grading, which is ...
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0 answers
31 views

Interface for showing gain/loss of points during an activity (e.g. playing a game)

Suppose in a game like a racing game, you earn points for certain activities and lose points for certain activities. Example: you earn points every time you dodge an obstacle and you lose points every ...
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  • 601
1 vote
1 answer
22 views

Ideal frequency for reminder email to review host/guest in Airbnb marketplace app?

In a marketplace app (e.g. like Airbnb), what would the ideal frequency be for reminder emails to review the other party (e.g. host/guest)? I read about Email Reminder Best Practices as well as the ...
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  • 291
1 vote
1 answer
40 views

Best practices for handling change of email auto-replies when there's a user account

Scenario: the Example company has some sort of front-end system that uses the customer's email address as the user ID. Example.com sends a marketing email to bob@harvard.com (which would be Bob's ...
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  • 11
0 votes
1 answer
105 views

How to communicate for required transitions to front-end developers?

See for example the Google Accounts log-in experience, where you move from 'Enter email' to 'Enter password' via a smooth dynamic transition with no page refresh https://accounts.google.com/ How can I ...
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  • 1
-1 votes
2 answers
84 views

Best communication channel to tell user that they get banned/suspended/terminate [closed]

Which product communication do you think is the best to convey: User get temporary suspension, and therefore they couldn't login User get suspension and need to appeal User get unsuspend, the appeal ...
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  • 3
0 votes
1 answer
29 views

Examples to help people understand size and dimensions of rooms.

What are some examples to help users understand the size and dimensions of large items like rooms? I've found examples such as comparing items to familiar objects (e.g. wallet next to dollar bills) ...
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  • 4,988
0 votes
1 answer
50 views

How do I educate user about new kind of visual calling technology?

I am working on web platform. Bascially it is a visual calling solution. Like intercom chat our client can place our call button on their website and their potential customer can make call from that ...
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19 votes
5 answers
9k views

"Email me at" or "reply to this email"?

The situation: I'm emailing new customers with some general info they need to set up their account. Usually, this information is more than enough. But, there's a possibility that they might have some ...
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  • 837
0 votes
1 answer
396 views

what if user register email address with email typo?

we have registration process and we really need for user to confirm their email, we are thinking about: asking the email and password to create their password Next screen, we show the user must ...
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  • 185
2 votes
1 answer
370 views

How to more effectively communicate important announcements to users?

My team and I need a more effective way to communicate important announcements to our users about the web app they use. The announcements contain information about new features and actions within the ...
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2 votes
1 answer
104 views

Forms miscommunication - asking for best practices

I have built an order form in which the users requires to enter their order details. One of the fields on the order form is 'Required Number of Passengers', in this field the user enter how many ...
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  • 319
4 votes
1 answer
379 views

How can a user recover a mistyped email account?

I have a website where users login with their email address and password. They also can update their account details like first and last name, location and email address. If they make a typo while ...
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  • 43
0 votes
2 answers
56 views

Most recent data load time phrasing?

For a UI that will show information on various technical systems (servers), I would like to add a UI element saying something like: "Last data load time: (timestamp)" The trick is that the actual ...
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  • 246
1 vote
2 answers
334 views

Call it log, History, Events, Activity, etc

I have an application, where everything is logged so that a user, later on, can look through all activity. It is just a small part of app. But what do I call this "log" so that even a child would ...
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  • 13
3 votes
1 answer
98 views

Is 'Credit and Debit Payment' a user-friendly term/word?

First question here, hopefully it's not too shabby. I'm analysing an app that has account balance system. I'll try to make a scenario, though this is fictional. An app acts as a bridge between ...
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1 vote
1 answer
46 views

Is it acceptable to activate microphone by default in an app with a voice chat feature?

I'm working on a collaborative app which features voice chat as a feature. The first time time the user visits the app they'll be asked for permission to use their microphone. Is it acceptable to ...
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  • 1,124
14 votes
3 answers
481 views

Do users respond better to email that looks like a webpage?

We use email to communicate with our customers in various ways and I'm looking for ways to improve the UX. I stumbled upon a site showing examples of really good email communication but wasn't able to ...
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  • 15.8k
3 votes
2 answers
101 views

How to communicate "we owe you" vs "you owe us"?

Usually when I log in to check my account at the utilities website, I see something like this: And I'm usually stumped as I have no idea whether "in debit" means whether I have still outstanding ...
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  • 955
1 vote
4 answers
128 views

Indicate to users that they can't review an item until they've purchased it?

We want to restrict users from reviewing items they haven't purchased. At the moment they can review anything, so we're wondering how to implement the UI so that the feature is clearly disabled until ...
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5 votes
2 answers
2k views

Best way to communicate and release a series of design changes to users

We are in the process of redesigning a legacy type system with broad range of feature sets. For practical reasons, we'll be implementing changes incrementally. In the past, our users are used to ...
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  • 8,481
1 vote
1 answer
267 views

Ecommerce: Improve product discoverability

I am designing a web page for an ecommerce company. The company sells product X which comes in various flavours. e.g x in apricot flavour, x in peach flavour. There is a dedicated page where one can ...
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  • 225
2 votes
1 answer
126 views

Challenge friends in online games with out Facebook sign in

I'm currently working on a project, an SAT online game, and I'm stuck because I can't find clear way to show the user that we can challenge friends that aren't yet sign in the game, by sending them a ...
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3 votes
3 answers
961 views

What's the best approach: real time email notifications or digest emails at regular intervals?

I have a Q/A site that deals with my area of medical practice. I'm a doctor and a programmer. Users can do the typical things like follow threads and other users. I don't want to spam users all the ...
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  • 1,278
18 votes
2 answers
10k views

Best practices for a change of email/user

Our website uses a system where the username is the user's email address. We have a function which permits the user to change his email. What is the best way to go about this? Send an email only to ...
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4 votes
1 answer
1k views

Which unicode symbol can I use to symbolize a task needing feedback? [closed]

Unicode provides check marks ✓ and ballot ✗ symbols that can be used to mark a task as having ended with success or with an error. I am wondering which icon, if any, could be used as for a task to ...
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1 vote
2 answers
440 views

How does one perfect the art of client-facing UX

I am new to UX design, and one of the things I've noticed is that UX designers in agencies wil typically drive and facilitate client-facing interaction. That is, we have to present concepts and act as ...
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  • 121
0 votes
1 answer
80 views

Improving a page to warn users about the impending closure of a service

We are currently rolling out a new remote access solution (based on the Citrix ICA protocol) to replace the current remote access solution which has been around for a few years (based on a Java ...
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0 votes
3 answers
204 views

How can I capture quality data about existing users' goals, outside the context of UI?

We are rebuilding a large web application from the ground up. We have several thousands of technical users currently managing digital products in a web portal with a complex account/user structure. It ...
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  • 11.5k
1 vote
1 answer
50 views

Phrasing of persisted but tenuously editable data

Background Users can use a web app to submit content without having to create an account (similar to pastebin, imgur, and jsfiddle). If the site's cookie is cleared, they can no longer edit previously ...
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20 votes
5 answers
1k views

Why do we use informal language when the user encounters an error or issue?

Why do we use informal words like "Oops!" with users when something goes wrong? What's the reason behind using this type of language during a user's interaction with a website?
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3 votes
2 answers
761 views

Using alternative TLDs in email addresses

If you have a non-standard TDL, such as .cc or .io, used in an email address do those you tell it to act in a confused or surprised manner when you give it out? The question is specific to .io ...
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  • 417
0 votes
1 answer
149 views

How can we design the communication flows? Is there any tool for that?

I am writing this question to user experience since I believe that service design is highly related with user experience field. I searched for finding a tool for designing the communications of a ...
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  • 5,531
1 vote
3 answers
69 views

Communicating optional, non-exclusive paths through a registration process

We're currently designing a checkout process for course registration at a University. One step of the process is to check the student has the required prerequisite courses in their academic history. ...
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  • 564
0 votes
3 answers
168 views

Communicating that only one object can be "default"

A project we're working on has place objects with attributes like name, address, phone number, and URL. Users can view a place and click to call, map, or browse their site. In our project, one and ...
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  • 227
2 votes
2 answers
156 views

UX reasons for come countries not using SI units? [closed]

SI : International System of Units (meters, kilograms, etc.). Most countries use SI units, except USA and a few more. What are the UX reasons behind countries not switching to SI units even though ...
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32 votes
6 answers
3k views

Should offensive/vulgar usernames be banned?

I'm making a new site, where there will be a lot of public comments hopefully, and this thought crossed my mind. Is it right to ban usernames with swears in them? Do people even create usernames like ...
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  • 915
14 votes
4 answers
29k views

How to best communicate color names to users more clearly

Many times in using general color names in communication, i.e. Red and Green, users are confused when the color is a non-pure form of the color. For Example, in referring to the Red-ish color of the ...
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  • 240
7 votes
3 answers
2k views

How can I differentiate Client-side vs. Server-side filters to the user?

I have a client/server system. A database table on the server can contain a million records. I need to present various filter criteria to the user. One filter needs to be a server-side filter, such ...
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6 votes
4 answers
476 views

What are the best practices on religious holidays?

In many cultures it is considered polite to wish people well on religious holidays (e.g. Christmas, Ramadan, Diwali). I often receive (Christmas) seasons greetings from various (usually US based) ...
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  • 67.5k
18 votes
2 answers
803 views

Is a private messaging system really necessary?

I have a very old private messaging system that either needs to be redone or removed. It currently accounts for about 20% of the activity on the site. We already have a system in place for @...
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  • 365
4 votes
1 answer
1k views

Status Bars and their Nature [closed]

I want to know more about status bars, what are they useful for and what is the appropriate way to use them. I've noticed the following: Status Bars are always located at the bottom with the most ...
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  • 5,908