Questions tagged [user-behavior]

the way a user interacts or reacts to an artifact and/or scenarios (i.e. combinations of stimuli + environment + circumstances) within a particular context.

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Using auditory feedback with Alexa?

I am working on an Alexa Skill, and we are conducting several interactions that may require some form of feedback while waiting or after a success. I've not really seen any examples of whether or not ...
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1 vote
1 answer
129 views

How best to guide your users when you move a critical feature?

The users of my site start a single user journey via an entry point on the home page. We have trained them to do this, but since it is not the universal pattern and has monetary implications, we want ...
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62 votes
18 answers
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Is there a term for "the user can't use anything wrong" design?

I'm of the opinion that the user is always using software or hardware correctly and to imply otherwise is rude, condescending, and philosophically wrong. For example, I and everyone I know pulls USB ...
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1 answer
95 views

Continuous Points vs Levels - Which one is more motivating?

I've stumbled upon this older question about Karma Points vs Numeric Levels The answer there is claiming that a points system is better, one of the main reasons being Points naturally give rise ...
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1 vote
0 answers
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What is the default behaviour for device orientation when switching between apps?

I think there is probably a technical dependency involved, but I will ask the question from a user experience perspective. Many mobile devices run apps that have a default orientation (i.e. landscape ...
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5 votes
5 answers
228 views

The Terms of Service lie, how do we fix it?

This issue we all face it, some abuse it and some can't find a way to fix it. The terms of service contain so much formal text in order to be recognized legally, we are aware that the user does not ...
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5 votes
2 answers
138 views

User experience issues when the order of content changes?

I'm working on an iOS project for users with age 55+ years who have not to much experience in using mobile devices. I have around 8 tiles with information to show the user. (Scroll View) By time ...
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2 votes
3 answers
82 views

Maximum number of options when selected via next and previous buttons?

I'm designing a product that has customizable features. The user can customize a light color by pushing a forward (>) or back (<) button. This action will toggle through a set color palette that ...
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4 votes
3 answers
192 views

Should I trust user tests outside a controlled environment

Recently we started to do user tests for a new website we are launching. At first my boss was against user testing because 'reasons'*. After I conducted the first few tests we already identified a ...
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0 votes
1 answer
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Would persuasive design elements (spec. gamification) look "stupid" in a meaningful app?

A lot of apps use some form of gamification to keep the users on track and motivated. For example see this screenshot of a language learning app (Memrise). You have some bars being filled, some stars ...
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0 votes
1 answer
610 views

How long can a loading screen be before it starts creating a negative user experience?

Loading screen originally were intended to distract the user from the fact that they have to wait for technical requirements to be fulfilled. Sometimes we see them used as a tactic by apps and ...
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2 votes
3 answers
229 views

Ask users for feedback and permission to contact them

I might be overthinking this. We have an app that doesn't have user profiles. We would like to ask for feedback from our users by asking for them to for contact details? Is this a smart way to go ...
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1 answer
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What makes the elevator experience so awkward? [closed]

Elevators are some of the most awkward antisocial experiences that we face almost everyday and no one seem to be doing anything about, while it could be revolutionized. The question is: What makes ...
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4 votes
3 answers
3k views

OTP Verification - Which approach will lead to better and consistent UX? (Screenshot included)

I'm designing a screen for OTP verification. The design looks similar to this. Taken from here My questions are, Should I auto-verify the OTP when the user has entered all the 6 digits or Should ...
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1 vote
2 answers
196 views

How much ads is too much?

Every app/website owner that relies on Ads to monetize wishes to fill up the entire page with ads to become rich in two days. The question is are there some well known frameworks or studies that ...
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1 vote
1 answer
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Is there a default behaviour for pressing the ENTER key on an IM dialog?

I believe that back when IM messages tended to be shorter, or at least when Twitter popularized the 120 character (or is it 140 now) limit, it made sense that the ENTER key would double up as a SAVE/...
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3 votes
2 answers
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What button text is appropriate in nuanced situation to dictate the expected behavior of clicking the button?

The End-User of our product has several peers, and they collectively work according to a ticketing system. A ticket gets submitted and goes a group pool of tickets, a shared queue. End-user also has ...
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0 votes
2 answers
92 views

Is using iOS' 3D Touch in apps bad for usability?

Have there been any usability studies on iOS 3D/Force touch with less tech-savvy users? I've casually observed older people having issues with 3d touch using apps. They tend to press hard and long ...
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3 votes
1 answer
494 views

Should the back button in a stepper be prominent?

I have a checkout page on my application that has two buttons, one to review the order, and one that goes back to the shopping cart. My product owner feels that the Back to Cart button needs to be ...
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1 vote
1 answer
233 views

Stacked Bar Chart Movement User Experience

I have three friends Bob, Sam, and Maya. We all deposit some of our pocket money together to the electronic wallet. On tough time we can move money from each other accounts as Bob can transfer money ...
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0 votes
1 answer
194 views

Why do coupon/deal sites open the merchant's homepage after revealing a coupon code?

This is something which has always annoyed me a lot and also confused me from a UX standpoint. It stands out to me as an example of a very poor UX decision that I see constantly. When I'm browsing an ...
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10 votes
2 answers
203 views

Prevent "I don't know" as an answer

I see this phenomenon in online stores (especially Amazon) that allow users to ask questions of prior buyers. Some of the buyers respond with answers of the form, "Sorry, can't help", "I don't know", ...
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1 vote
2 answers
159 views

Landing behavior when switching sites on a multi regional website

Just to provide the context, there's a multi regional site setup as follows (using wordpress): - site.com/kr - site.com/tw Each site currently only has one language, e.g. ko_KR for site.com/kr. Each ...
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0 votes
4 answers
101 views

What is the optimum way to represent (group) options per row

I'm working on a case where a customer wants to choose how much points to distribute for each question of a survey. The points depend on the location of the survey. Depending on the location where ...
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3 votes
2 answers
294 views

Why some users buy a product with higher price?

I recently talked to a person who is a supplier for an E-commerce website. In this website suppliers can provide their products at the price they choose. So it is probable that a specific product is ...
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1 vote
3 answers
258 views

Should users be allowed to delete reviews?

We are debating whether or not we should allow users to delete their reviews. I am wondering what the best practice of what should be done here or any cons involved if possible. one thing I think ...
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1 vote
0 answers
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In search based application, how to optimise search field? [duplicate]

I am working on the project which is totally based on search. To trigger the search I have 8 fields and one of them is mandatory. I came up with one option to narrow down the search and also to reduce ...
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1 vote
2 answers
246 views

How to better understand and test the impact of change in UX design - case studies or examples?

I'm trying to explain why one of tests is causing a negative reaction when the UX of the page has been improved. My instant thought was that the change we have made is too extreme and our core ...
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0 votes
1 answer
58 views

How to include 2 different types of user behavior on a dashboard / home?

So I'm currently facing a problem where a logged-in user should be able to do 2 (completely) different actions on 1 page (view): Browse products Respond to "product-requests" (searches from other ...
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  • 570
2 votes
3 answers
942 views

Next vs Continue vs Proceed

I have a situation in my current design. The application I'm looking at has four vertical sections which are continual, i.e. completing section 1 leads to 2 and so on. Now, section one has two steps. ...
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6 votes
4 answers
1k views

How long should the user wait before providing reassurance?

I have an application with user login. When a user logs in for the first time, I show them a screen similar to this while the login process completes: The user's access must be validated before they ...
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0 votes
3 answers
451 views

Does it make sense to have a Back button on Step 2 of this particular wizard?

Step 1 of this wizard must be a Sign Up form. In Step 2 and the rest of the steps, we list down some questions to ask the user. In Step 2, does it make sense to have a Back button? My thinking is ...
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0 votes
2 answers
243 views

Better options for action buttons in 'Cancel' Pop up

My users have options to 'Cancel Order' that they have placed. When user clicks on 'Cancel Order', a confirmation pop up appears asking the user if he/she really wants to 'Cancel the Order' or 'Not ...
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  • 698
1 vote
3 answers
254 views

Account Registration--Age Gates: Birthdate vs Birthyear vs Age Range

Legally, because of laws both stateside and international, we are now allowed to have users under the age of 13, without obtaining parental consent. To meet this need, we need an age gate to determine ...
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0 votes
2 answers
130 views

Ego struggles when creating an app? [closed]

I'm curious about what sort of ego issues you've encountered when creating an app. Obviously we're all proud of our idea, but sometimes it can cloud our judgment and make us lose sight of what the ...
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3 votes
4 answers
324 views

Documentation: one long page or several short pages

We're working on the design and organization of our documentation. The current structure is something like this: General info on topic specialized sub-topic 1 specialized sub-topic 2 specialized sub-...
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0 votes
1 answer
69 views

Best way to ask frequently used infromation?

I have a requirement for a web form (desktop) where user is asked to enter "Three Frequently Dialed Numbers (Last 30 days)". What would be the best way to handle this? Three different input fields or ...
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  • 363
0 votes
2 answers
270 views

How to make the user rate the content

In the website/app users will have access to content from experts such as video tutorials and so on. I need them to rate every content they use/watch but i'm afraid they'll leave because of it. Any ...
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0 votes
2 answers
78 views

Need alternative to dropdown in each cell

In each cell I want to show a dropdown which contains values such as 1,2,3... up to 10. But as you can see, if I show a dropdown then the page will be full of dropdowns (As there are 288 cells) and I ...
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0 votes
2 answers
84 views

How to let user know that they won't be charged until the last step?

Let's say I have a booking app (for a room) and before being charged, the user needs to go through a couple of steps to confirm their details. Only at the last step will they be asked to "Pay Now". ...
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  • 4,188
58 votes
3 answers
7k views

UX in the wild vs UX observed

Recently I was lucky enough to sit right next to a user on the train who happened to be using one of the apps that I designed. Without disclosing this to them, I managed to observe how they use the ...
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2 votes
2 answers
406 views

Scrolling Behavior - Mobile vs Desktop

We have some internal research that shows our users scroll much further down the page on mobile vs desktop. The page lengths are exactly the same in terms of the amount of products displayed - 3 ...
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1 vote
2 answers
105 views

What is the Best way to show 4 types of buy button in app

This is educational app. Some products having 3 or 4 buttons, example ( Buy e- book, Rental e-book, Buy Chapters, Buy Combo) What is the Best way to show this button in app. IMAGE attached ( ...
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0 votes
2 answers
93 views

Booking hotel (date and guest)

I have 2 questions, can anyone helps me get the answer When you booking hotel:choose range date, from check-in date to check-out date OR choose check-in date then choose how many nights stay. Which ...
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7 votes
2 answers
297 views

What metrics have been used differentiate between user engagement and addiction?

There have been some recent press about the computer game Fortnite that has caused concern for parents of children that are spending excessive time playing due to its seemingly addictive effect on ...
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0 votes
1 answer
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Does the location of "main buttons" affect usability?

Here we have Meta Stack Exchange: The "Ask Question" button is part of the "search results" group. Could this possible confuse users? Should site-wide "main" buttons always be placed on the header ...
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  • 781
0 votes
1 answer
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Saving Video on Mobile - Hide or Show Video while saving it?

Quick and short question. I'm building iOS Video Editor app. Within the Video Edit Screen I'm placing a "Save button" so the user can press Save quickly. Do you think: 1) I should place the "...
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  • 879
1 vote
4 answers
174 views

User Expectations - Changing the country, currency and language to reflect their locale

Scenario: You're a customer from Germany, and you've landed on the UK, mobile, version of a website. You've discovered that within the main menu, you can change three things - country, currency and ...
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0 votes
1 answer
58 views

How to ensure user has lifted up the phone to eye-level?

We are creating an app wherein we need to detect that the person has lifted the phone up to eye-level. Something like this photo below: We were thinking to use the camera to detect the face (as in a ...
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  • 4,188
1 vote
1 answer
76 views

What should I do to get user know about scrollable content in the project/course

The project I am making has tables in it. I am working on responsive now. Big tables that do not fit in a small device, I have given them vertical scroll. So my tables look like this in desktop and ...
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