Questions tagged [user-behavior]

the way a user interacts or reacts to an artifact and/or scenarios (i.e. combinations of stimuli + environment + circumstances) within a particular context.

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What is the best way to communicate to a user that a pricing package is no longer available?

We currently offer 4 pricing packages, but will no longer be offering one of them. What is the best way to communicate this to users, particularly the ones who were on that (deprecated) plan and are ...
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Are slash commands suitable for non-tech users of enterprise software

More and more user interfaces seem to offer technical commands and shortcuts like /remind (Slack) /away (Teams) /assign (Gitlab) ... I was wondering if I should introduce such shortcuts in the ...
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11 votes
3 answers
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Prepare a user to perform an action before proceeding to the next step

I am designing an application that allows the users to train at home. I have a step (let's call it step 1) in which the user must be in a position in order to "sync" (step 2) with the app for the ...
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How do present information in a pricing table to make it less cluttered and overwhelming?

I'm working on a Pricing table that not only has a lot of plan options involved, but also a lot of features under each plan. The higher the plan, the more features you get. To make it less ...
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Inverting the "activation email" process

It's fairly common for websites to send an activation email to new users, with a link or code for them to use to confirm that they do in fact own the email address they used to sign up. This has ...
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1 vote
1 answer
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Pros and cons of displaying 2 CTA for the same purpose? [duplicate]

I am building a comment section and I am trying to display clear call to actions to get the user to participate in the current debate. I put into perspective statistics about the comment section and ...
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26 votes
12 answers
6k views

Users forgetting to regenerate PDF before sending it

My company is developing an ERP software for small businesses and we're encountering a recurrent problem. In the "Invoices" part of the app, there's a "View/Print" button that exports the invoice to ...
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1 vote
1 answer
42 views

Summative user tests that allows you to compare against competitors?

I want to understand when it would be appropriate to conduct summative users tests with the focus on evaluating the performance of our product against our competitors? We have a finished live product ...
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1 vote
0 answers
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Specific UI preferences & user behaviours in Singapore

Background I am currently working on an ecommerce site for Singapore, in particular their product detail page. A design was already provided but I worked on a small task where I have changed the ...
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1 vote
1 answer
147 views

A ripple animation to make the user aware of a new or unknown feature

There's a UI technique I've previously seen on apps where a new feature or otherwise a feature unknown to the user has some kind of round ripple animation the size of a fingertip on it to indicate to ...
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2 answers
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Mobile website user behaviour - drop off

I'm trying to understand why users don't purchase products on mobile websites, but rather surf on the mobile web then drop off and only purchase on a desktop website. I know that I need to speak to ...
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3 answers
143 views

Whats a good way to let users manually switch between inbound and outbound travel content

Working on the ux for a inbound/outbound switch for a travel website that does tours in the asia region. They aim to 1st identify using IP address if the user is from the host country or heading to ...
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How to consolidate multiple versions of a download page into one?

I currently am building a bulk download page for my application, and am running into some problems designing the predictability of the main workflow for an end user. From this screen below (which ...
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4 votes
2 answers
120 views

Kano Model and Faster Horses

I should probably mention one thing before I start: When judging if a solution is "right", I rather believe in seeing people's actual behaviour than asking them about it. Now let's move on to the ...
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3 votes
3 answers
141 views

Help with an UI for credentials with restrict of 2 dependent fields

I am trying to change credentials UI where a user should insert username & password . The change will include another field called PEM which can be either an upload button or a dropzone. The ...
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1 answer
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Save Search in session or database

I have a table with records. The user can search the table using a Search Dialog. Due to our design constraints, I cannot have the Search criterias as part of a sidebar. Main Screen: Search Dialog (...
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1 vote
1 answer
49 views

Links in content (ie box and cards) vs Navigation

I see a lot of discussion in UX circles about search VS browse. What I don't see a lot is any kind of testing or research on how soon people reach for the menu of a site, and whether different people ...
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2 answers
74 views

Keep Data Pure During On-site User Observation

I am going to be running small on-site user observations for UX research for a mobile application that uses voice. I have never conducted a user observation session, I've read a lot of articles on ...
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1 vote
2 answers
77 views

Should the user be given an option to scan or read an article?

I am working on my portfolio website and I wanted to allow the user (colleague/recruiter) to either scan or read the case studies. How to I validate this feature?
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1 vote
1 answer
52 views

Why people entering from category page goes to the homepage of my e-commerce as the second step of journey?

I'm trying to understand some data that I have on my hands. I intend to make a deep analysis but for this, I want to create a list of probable reasons that users take some actions. Then I can track ...
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1 vote
2 answers
61 views

Inferences you can make about users leveraging footer navigation vs main nav?

I am using FullStory to study some user behavior on some client sites and have noticed a trend in a few client sites where users will opt to use the links in the footer navigation over the main menu. ...
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1 vote
1 answer
725 views

Forgot Password typical use case

This is "inspired" (a crosspost?) by this question I asked on StackOverflow Meta: to my surprise it has been highly downvoted, so I'm asking here to you experts, if my "feel" is sharable or not. ...
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1 answer
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Any recommended keyboard accessibility solution for user to navigation to the menu efficiently? [closed]

We have this top bar on the page and the menu is on the left. Every page has lots of content within it (could have 100+ tabbable elements). For screen users, they have shortcuts to invoke the ...
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6 votes
6 answers
759 views

Why do users misunderstand the recycle bin as archive?

Today I faced yet another user misusing the application's recycle bin as archive. When I offered him to empty it he went angry because he "always did so" and didn't want to lose his mails. The first ...
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3 votes
3 answers
196 views

How to prevent unsolicited user behavior on image radio button?

Below you can see a section from a booking system. In this section users should be able to select a staff to book and also call him when they need. However, we received feedback about that some users ...
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1 vote
1 answer
256 views

Asking users how they heard about us

When is the best time to ask the user the question, "How did you hear about us?" We haven't fully decided how to best phrase this question, but how do you bring this up contextually to a user? We'd ...
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3 votes
3 answers
153 views

Should you show current state or the state it's about to change to for password visibility? [duplicate]

I'm exploring the idea of adding a hide/show icons for password visibility. I understand we can just use the words "hide" and "show", but if we were to use icons, should its current state be shown ...
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0 votes
1 answer
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Tone of Voice when speaking to audience [closed]

Working on a new homepage for my site and my primary audience is developers. In my title I was planning on using something like... Helping </developers> achieve their potential The markup ...
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-1 votes
2 answers
93 views

Making up user audience?

I understand that, for someone who’s just starting to put together a portfolio without any “real” projects under his belt, made up projects and scenarios are acceptable pieces of work to include. ...
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1 vote
3 answers
323 views

Better user experience when asked to input frequency of periodic event

So I am working on a form and one of the inputs have proved in user-testing to be somewhat problematic: We want to save the frequency of a periodic event, the event is how often a report is to be ...
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2 votes
2 answers
561 views

Best solution for deleting records

I'm working on a UI that contains thousands of records organized into folders. Users will have the ability to organize these folders - ie: Delete, Rename, Give Permissions to users, etc. I'm ...
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4 votes
1 answer
134 views

How to make content disappear when scrolling underneath the "header" area? Is there an example of this?

So I have a UX problem to solve - Here's an example of the issue: As you can see, the message steps are nested underneath the folder. In order to view all of them, you would have to scroll from ...
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6 votes
6 answers
3k views

Should every website have a dark mode? [closed]

Personally I love websites with dark mode. It doesn't matter whether it's day or night, I always use dark mode whenever I can. But when I build some websites myself, I feel like dark mode isn't a ...
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1 vote
0 answers
122 views

Global object to apply to every page -or- Custom object

I have a site that allows users to create and share lists. Each page represents a different list. I'm adding a secondary list below which represents a shared or global list across all the user's pages....
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0 votes
1 answer
140 views

Behavior modification vs usability [closed]

I'm working on a project that has me a bit stumped. Thanks for any help you can provide! Background I'm working on the interface that is shown to a student before they take a quiz. Students are ...
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6 votes
3 answers
8k views

Checkbox size of 'clickable' area on desktop

I'm wondering if there are any guidelines regarding the size of the 'clickable' area of a checkbox on desktop. I was having a discussion with our developer and when he is testing the product he ...
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7 votes
4 answers
583 views

Why do browsers allow users to open more tabs than it is possible to manage for a good user experience?

It is not unusual these days to see someone on a browser application with so many tabs open that you can't even see the favicon. I remember when bookmarks were provided to help manage a large number ...
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12 votes
4 answers
700 views

Metro station stop design to prevent people from commiting suicide

How to design a metro train stop that would prevent people from endangering themselves by accessing the rails when a metro arrives (perhaps by implementing the design of special doors or elevators ...
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0 votes
1 answer
63 views

Studies on item selection behaviour? [closed]

I was wondering if there have been studies on the best practices for the behaviour of a card on selection. I'm in a disagreement with my frontend colleagues that on selection, a card should disappear ...
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3 votes
2 answers
548 views

Large Hover Menu/Navigation Menu - Categorically Bad UX?

Due to feedback from a handful of customers that did not understand what our menu icons meant, a hamburger icon was removed from our navigation menu, this hamburger icon was used to expand the ...
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2 votes
1 answer
151 views

Users asking to reset password in account registration

Ive been pouring through responses in a customer satisfaction survey we put in our account registration and I've noticed a few responses that surprise me. Several people have gone to account ...
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4 votes
4 answers
4k views

An icon to tell users that a button opens a modal or popup

When a link on a page directs to an external link, we use an external link icon Ref: Should we tell users that a link or button will open in a new tab or window & how to do so? Is there a ...
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-1 votes
3 answers
112 views

Telling the user what to do in specific step of the form

I have a form in steps, The user should fill the required data in each step to be able to go to the next step and this is working fine. But there is a step that some users don't know what to do in ...
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1 vote
1 answer
85 views

Button label and section title are same, which are next to each other

I got this question from one of my colleague which I did not realize at the time of wireframing. I have a button which says "Advanced Search" when you click on it, which shows/hide s section titled ...
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1 vote
2 answers
548 views

Should the paywalls of an app be easy to bypass?

While reading Medium, I got prompted with the you reached your reading limit, subscribe to read more paywall while trying to read an article. After opening the exact same page in a private window, the ...
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1 vote
1 answer
181 views

UX Registration unhappy path

Running through an issue with unhappy customers not completing registration needed for payment to be processed. We badge the nav bar for the user to notice that actions are needed to complete the ...
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1 vote
1 answer
307 views

When to use a filter that shows all by default when no filter is applied?

This has always been strange to me. On most ecommerce websites, they usually have a filter for something like colors. When the user sees the page for the first time, it shows all the colors. But none ...
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4 votes
5 answers
203 views

How to guide users to the correct download?

I'm new to StackExchange and found this page because I have an unsolved problem: We have several products. For this we offer two setups for download. One is for some sort of file synchronization (...
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2 votes
2 answers
75 views

Crafting a behaviour of creating (writing) rather than consuming (reading)

Imagine a forum-like community, eager to read but reluctant to write content. Please give a sample of what you saw recently and treat as a good user experience to foster the behaviour of creating ...
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2 votes
2 answers
74 views

How to represent an initial unpopulated value?

What is considered a feasible representation of a value that has yet to be loaded? Would something such as the -- placeholder be sufficient or is there something else that is better suited / widely ...
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