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Questions tagged [user-behavior]

Questions having the [tag:user-behavior] tag regards users reaction and/or behavior to the environment she encounters.

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281 votes
24 answers

How can users be prevented from pouring water into the bean compartment of a coffee machine?

Typical coffee machines have two user-accessible compartments: one for water and one for coffee beans. Pouring water into the bean compartment kills most machines, the repairs cost a fortune. Now ...
sharptooth's user avatar
  • 5,907
217 votes
11 answers

Why do users click randomly and rapidly when an application hangs?

This question came to me when I witnessed a collegue's behaviour on an application freezing due to a large operation. And it's something I've certainly done myself. An app freezes for more than a ...
Kai's user avatar
  • 2,605
195 votes
13 answers

Why shouldn't we use words such as 'here' and 'this' in textlinks?

Over the years of surfing on the web I have found numerous examples of people saying that you shouldn't use the word "here" in a textlink etc. Personally I like the idea of using the word, because it ...
Paul Olyslager's user avatar
141 votes
10 answers

My users keep naming things with special characters to thwart alphabetization

In my application, there's a long list of user-created objects in a master-detail setup. All we show in the master list is the name of the object, and the list is alphabetized. I've noticed that my ...
Nate Green's user avatar
  • 2,483
126 votes
12 answers

How do you give your user options without overloading them?

I was using WinSCP the other day for transferring files, when I came across this.. umm.. I'll call it a set of options, but it was more like an interview. Oh boy. I just want to move a file. Now I ...
corsiKa's user avatar
  • 1,311
114 votes
14 answers

Why do my users 're'select the amount in the cart?

After looking at some heatmaps and recordings I discovered that a lot of my users reselect the amount in their cart. It's already listed as 1, and they reselect it to be 1 again. My target group is ...
Summer's user avatar
  • 2,141
103 votes
6 answers

What is the use of Google’s "Google Search" Button?

I'm sure whenever we used to type a keyword in the search bar of Google, the Google changes its search bar UI and the search button become useless in the home page.
Pradeep's user avatar
  • 3,004
100 votes
2 answers

Why is Google using a (new) 2 step Gmail sign in process?

I am not asking about the two factor authentication process where the user needs to enter both a password and a one-time-password. Gmail recently (I don't know from when exactly) changed their login ...
exexzian's user avatar
  • 1,216
92 votes
18 answers

Are age verification banners effective?

I'm curious as to whether or not these Age Verification banners that appear on some sites are really "effective". That is to say, do these really help to deter/prevent users that are underage from ...
yuritsuki's user avatar
  • 4,054
90 votes
13 answers

What is the opposite of Cancel?

I am working with order page. When the user presses on Cancel Order button, he should choose one of the following: Cancel order. (opposite of cancel) order. (this choice means don't do anything with ...
Mohamad Mahmoud Darwish's user avatar
89 votes
8 answers

Do users log-out?

We have grown noticeably accustomed to logging in or signing in to systems and websites in many places. I know that many sites such as my bank (NetBank) logs me out as soon as I exit the page1; but ...
Möoz's user avatar
  • 1,639
85 votes
14 answers

Should you concede to user demands that seem clearly inferior?

Currently working on a ground-up (not just the UI) reimplementation of a whole, existing system. Because it's internal we've been able to work with its existing users during the process, and get their ...
Bob Tway's user avatar
  • 1,547
84 votes
11 answers

How do I encourage users to supply information that might not be available, if it is available?

I'm writing an application where our in-house users are supposed to supply various information about companies we are involved with. Specifically, we want VAT numbers to be supplied if there is one. ...
Mårten's user avatar
  • 941
79 votes
12 answers

Are people sick of logins?

If you have a website where users 90% of time only read and view content, but rarely post, like a blog, does it make sense to force a login? If I force the user to login to view some information, ...
Luka's user avatar
  • 915
79 votes
13 answers

Why does the email subject appear before the body when composing an email?

Note: I am not talking about reading experience, I am focusing on the experience of composing email. I am very aware of this issue since it happens to me all the time, and I am pretty sure that it ...
MaX's user avatar
  • 780
78 votes
10 answers

Should users be allowed to use any special character they want when creating a password?

I came across a number of login configuration settings where there is a list of allowable special characters and was wondering: Does this limitation cater for a specific security or usability need? ...
Okavango's user avatar
  • 7,016
73 votes
4 answers

Is there any research showing whether relative or absolute times are easier for humans to read?

I would like to know about the time format which is used by Facebook - relative times such as "2 hours ago", rather than absolute times such as "13:35". Is there any research about which time format ...
Lee's user avatar
  • 689
70 votes
6 answers

Confusing checkboxes and radio buttons

I have a problem building a certain UI for a website. I'm going to demonstrate the problem with a simple website for a restaurant chain: Context the website has many users and many restaurants. ...
HL.'s user avatar
  • 813
69 votes
13 answers

How to convince a client that the website doesn’t need to be too animation-driven to stand out?

I had a discussion with my client about a website revamp (it's an agency website). He’s a business strategist and not a web / UX designer. In the meeting, we showed him several websites (from ...
catandmouse's user avatar
  • 4,308
67 votes
8 answers

Why is Google's "I'm Feeling Lucky" button still next to the search bar?

I'm sure that Google must put a lot of thought into the display of its homepage. With such a minimalistic design, every element matters. So what's up with the "I'm feeling lucky" button? Why is ...
Graham Herrli's user avatar
64 votes
13 answers

Is the discount more important than the price?

I am working on a new app that list a lot of great deals and I was wondering what have the greater impact on user between the price and the discount. In other words : Are users looking for a low ...
Renaud's user avatar
  • 7,613
62 votes
18 answers

Is there a term for "the user can't use anything wrong" design?

I'm of the opinion that the user is always using software or hardware correctly and to imply otherwise is rude, condescending, and philosophically wrong. For example, I and everyone I know pulls USB ...
user avatar
58 votes
17 answers

Proper wording for "Cancel Undo"?

The Problem: Users need to have an undo control over changes they have made. However, these changes might be really big, so, while we have some contingency plan just in case something goes wrong, we ...
Devin's user avatar
  • 38.1k
58 votes
6 answers

What's the point of a "Read full story" button?

I've noticed a lot of news websites, particularly on mobile, sometimes will cut off their story with a button you have to click to see the rest of it. I can understand why they'd do this if they ...
Hayden Schiff's user avatar
58 votes
3 answers

UX in the wild vs UX observed

Recently I was lucky enough to sit right next to a user on the train who happened to be using one of the apps that I designed. Without disclosing this to them, I managed to observe how they use the ...
Blue Ocean's user avatar
  • 10.7k
56 votes
11 answers

"Typocaptcha" - an alternative to CAPTCHA? [closed]

We all hate CAPTCHAs, but to some applications they're a necessary evil. Today I wondered if there's a better alternative we just haven't thought of yet. I considered the dilemma: how do you create ...
rybo111's user avatar
  • 1,069
55 votes
15 answers

Why don’t we remove door handles and let doors open both ways (inwards, outwards)?

In browsing the site today, I came across a question about doors somewhat related to something I’ve been wondering for a LONG LONG time: Why don’t we remove all door handles and let doors open both ...
Son Do Lenh's user avatar
  • 1,696
55 votes
26 answers

How to prevent users using your app while driving?

I'm working on an app project for professional drivers. Besides all the features we need to offer them, we need to prevent as much as we can our users to use the app while driving. Can you think of ...
Edouard's user avatar
  • 651
55 votes
10 answers

What is the best way to inspire users to choose strong password?

Most of the users use weak passwords. They may use weak passwords even for services where they store sensitive information. I think it's because they don't believe that their password may be guessed/...
Andrei Botalov's user avatar
55 votes
10 answers

How to make a progress-speed bar more understandable?

I've just installed Windows 8 and noticed the brand new File copying dialog. When expanded, it shows the progress and the current transfer speed in one graph. However, the graph confuses me greatly. ...
Daniel A.A. Pelsmaeker's user avatar
54 votes
7 answers

Why do most of us wear wristwatches on the left hand?

Is it something related to tradition? Does wearing it on the left hand have benefits over wearing it on the right hand? I know that some people wear it on the right hand but not as many as people who ...
Krebto's user avatar
  • 1,944
53 votes
9 answers

Are users more likely to make mistakes when functionality is easier to access?

We're having a little discussion in the Teachers' Lounge (a site-wide chatroom for ♦ moderators). Sometimes, we need to destroy accounts (e.g. in the case of spammers). This is an operation which ...
Glorfindel's user avatar
  • 3,320
52 votes
6 answers

Are there any letters/numbers that should be avoided in an ID?

For example, an image upload site that gives you a 5 digit ID for your file ( Should any letters/digits not be used in the final ID, to make it easier for people to read and share ...
cantsay's user avatar
  • 643
50 votes
10 answers

How to suggest a person to turn a page to see more details?

We are building a printed voucher (hard copy) for lab tests which looks like the following : The lab test center people who take the tests should mark the checkboxes with a pen or a marker against ...
aelor's user avatar
  • 603
48 votes
12 answers

Users entering the wrong decimal separators for US$ amounts

I have an application that accepts a dollar amount in $USD. Unfortunately, some people are foreign/visitors to the US and type in amounts with commas instead of periods: they format the number as XXX....
jjwdesign's user avatar
  • 633
47 votes
5 answers

Too many reports because report button is too convenient

I have an app that enables users to exercise questions. The users have an option to report a faulty question. The problem is that the users use the option too frequently. The reviewer has checked the ...
prognoza's user avatar
  • 579
45 votes
10 answers

Is it OK to autocorrect users when they have mistyped parts of their email address?

When logging in, users might mistype parts of their email address. For example, [email protected] instead of .com, Yaho instead of yahoo, etc. The main rationale is that by autocorrecting user input ...
Okavango's user avatar
  • 7,016
44 votes
13 answers

New users choose sign in over app try-out in first use screen

We have an mobile application that allows new users to try the application as "ghost" users before signing up to become certified users. The application has a first use screen that tells users that it ...
locationunknown's user avatar
44 votes
4 answers

Why do we prefer shiny finish on cars and dull finish on devices?

Across the board, cars have shiny paint (which looks great), while computers, laptops and phones etc. tend to have a dull finish to them. What’s the logic/psychology behind this?
Adnan Khan's user avatar
  • 4,623
41 votes
5 answers

Does a password strength indicator increase password strength?

Just browsing the internet, I saw a password strength indicator on a sign up, and I realized that I personally didn't care. Does anyone know if, on average, password strength indicators increase the ...
OneChillDude's user avatar
41 votes
5 answers

Do capital letters make you seem serious?

Lately, I've been seeing a trend of using lower-case letters over capital letters. Outlook Hello, matthew Smart Water In the above picture, there are many examples of simple sentence structure ...
Cøde Play's user avatar
  • 1,203
40 votes
5 answers

How should we prepare users for a site overhaul?

We've taken over a legacy web application that has been running without anything changed for the past 4 years. We are currently re-writing the application because the original source code has severe ...
georgiosd's user avatar
  • 451
37 votes
6 answers

Activation email message optimization

I've got a site (e.g FooBar) and 1 out of 2 users registering never activate their account (via clicking on an email link) so I'm trying to improve this. The flow is pretty standard: user lands on ...
cherouvim's user avatar
  • 757
37 votes
4 answers

Where should the GUI light source come from?

I know that historically the light source on GUIs is in the upper left, casting a shadow on the bottom-right of buttons and the upper left of fields. Now, I see some places (like Apple) use a top ...
Taj Moore's user avatar
  • 9,307
36 votes
11 answers

Door handle on automatic doors - why?

I was traveling by train, and I came across the board toilet in the picture below: Unlike other board toilets I encountered so far, this one had an automatic door. At least this is what I suspected ...
M. Winter's user avatar
  • 1,617
35 votes
7 answers

Is UX design with the intent to change user behaviour without their permission or consent ethical?

There are a lot of UX designer being hired in the e-commerce space at the moment, and no doubt many will have experience competing or conflicting interests when it comes to business and sales-driven ...
Michael Lai's user avatar
  • 27.3k
35 votes
2 answers

Best practices for UI that introduces new users

I'm working on an onboarding UI to help new users get familiar with our platform and I was thinking about some good ways to implement it. From what I have come across so far, it seems that many ...
Ian's user avatar
  • 505
34 votes
11 answers

Which of those two design best symbolizes emptiness and makes you want to fill it?

I'm working on a service with limited credits and designing a counter displaying how much is left. I came across two approaches (below) and even if the first one looks simpler I feel like the second ...
Gabin's user avatar
  • 1,533
34 votes
7 answers

How patient are users at wait dialogs?

What is the length of time the average user will wait at a wait indicator (i.e. a spinning circle, beach-ball-of-death, egg-timer) before they think something has gone wrong? If anybody can point to ...
dav_i's user avatar
  • 409
34 votes
1 answer

Are live stats effective? e.g. "5 people are viewing this hotel right now"

For example, Expedia (and other hotel sites) have alerts that come and go that say things such as, "17 people have booked this hotel this week." Is there any documentation out there concerning this ...
bandeluxe's user avatar
  • 341

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