Questions tagged [user-behavior]

the way a user interacts or reacts to an artifact and/or scenarios (i.e. combinations of stimuli + environment + circumstances) within a particular context.

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279 votes
24 answers
43k views

How can users be prevented from pouring water into the bean compartment of a coffee machine?

Typical coffee machines have two user-accessible compartments: one for water and one for coffee beans. Pouring water into the bean compartment kills most machines, the repairs cost a fortune. Now ...
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217 votes
11 answers
48k views

Why do users click randomly and rapidly when an application hangs?

This question came to me when I witnessed a collegue's behaviour on an application freezing due to a large operation. And it's something I've certainly done myself. An app freezes for more than a ...
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194 votes
13 answers
20k views

Why shouldn't we use words such as 'here' and 'this' in textlinks?

Over the years of surfing on the web I have found numerous examples of people saying that you shouldn't use the word "here" in a textlink etc. Personally I like the idea of using the word, because it ...
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140 votes
10 answers
25k views

My users keep naming things with special characters to thwart alphabetization

In my application, there's a long list of user-created objects in a master-detail setup. All we show in the master list is the name of the object, and the list is alphabetized. I've noticed that my ...
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  • 2,463
124 votes
12 answers
8k views

How do you give your user options without overloading them?

I was using WinSCP the other day for transferring files, when I came across this.. umm.. I'll call it a set of options, but it was more like an interview. Oh boy. I just want to move a file. Now I ...
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  • 1,281
114 votes
14 answers
18k views

Why do my users 're'select the amount in the cart?

After looking at some heatmaps and recordings I discovered that a lot of my users reselect the amount in their cart. It's already listed as 1, and they reselect it to be 1 again. My target group is ...
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  • 2,131
103 votes
6 answers
22k views

What is the use of Google’s "Google Search" Button?

I'm sure whenever we used to type a keyword in the search bar of Google, the Google changes its search bar UI and the search button become useless in the home page.
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  • 2,864
97 votes
2 answers
33k views

Why is Google using a (new) 2 step Gmail sign in process?

I am not asking about the two factor authentication process where the user needs to enter both a password and a one-time-password. Gmail recently (I don't know from when exactly) changed their login ...
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  • 1,186
92 votes
18 answers
13k views

Are age verification banners effective?

I'm curious as to whether or not these Age Verification banners that appear on some sites are really "effective". That is to say, do these really help to deter/prevent users that are underage from ...
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  • 4,026
89 votes
13 answers
25k views

What is the opposite of Cancel?

I am working with order page. When the user presses on Cancel Order button, he should choose one of the following: Cancel order. (opposite of cancel) order. (this choice means don't do anything with ...
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87 votes
8 answers
17k views

Do users log-out?

We have grown noticeably accustomed to logging in or signing in to systems and websites in many places. I know that many sites such as my bank (NetBank) logs me out as soon as I exit the page1; but ...
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84 votes
14 answers
11k views

Should you concede to user demands that seem clearly inferior?

Currently working on a ground-up (not just the UI) reimplementation of a whole, existing system. Because it's internal we've been able to work with its existing users during the process, and get their ...
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  • 1,507
83 votes
11 answers
8k views

How do I encourage users to supply information that might not be available, if it is available?

I'm writing an application where our in-house users are supposed to supply various information about companies we are involved with. Specifically, we want VAT numbers to be supplied if there is one. ...
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  • 931
79 votes
12 answers
15k views

Are people sick of logins?

If you have a website where users 90% of time only read and view content, but rarely post, like a blog, does it make sense to force a login? If I force the user to login to view some information, ...
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  • 915
77 votes
11 answers
25k views

Should users be allowed to use any special character they want when creating a password?

I came across a number of login configuration settings where there is a list of allowable special characters and was wondering: Does this limitation cater for a specific security or usability need? ...
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  • 6,976
77 votes
13 answers
8k views

Why does the email subject appear before the body when composing an email?

Note: I am not talking about reading experience, I am focusing on the experience of composing email. I am very aware of this issue since it happens to me all the time, and I am pretty sure that it ...
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  • 760
72 votes
4 answers
14k views

Is there any research showing whether relative or absolute times are easier for humans to read?

I would like to know about the time format which is used by Facebook - relative times such as "2 hours ago", rather than absolute times such as "13:35". Is there any research about which time format ...
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  • 679
71 votes
6 answers
10k views

Confusing checkboxes and radio buttons

I have a problem building a certain UI for a website. I'm going to demonstrate the problem with a simple website for a restaurant chain: Context the website has many users and many restaurants. ...
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  • 803
66 votes
13 answers
13k views

How to convince a client that the website doesn’t need to be too animation-driven to stand out?

I had a discussion with my client about a website revamp (it's an agency website). He’s a business strategist and not a web / UX designer. In the meeting, we showed him several websites (from ...
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  • 4,188
66 votes
8 answers
35k views

Why is Google's "I'm Feeling Lucky" button still next to the search bar?

I'm sure that Google must put a lot of thought into the display of its homepage. With such a minimalistic design, every element matters. So what's up with the "I'm feeling lucky" button? Why is ...
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63 votes
13 answers
9k views

Is the discount more important than the price?

I am working on a new app that list a lot of great deals and I was wondering what have the greater impact on user between the price and the discount. In other words : Are users looking for a low ...
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  • 7,491
62 votes
18 answers
26k views

Is there a term for "the user can't use anything wrong" design?

I'm of the opinion that the user is always using software or hardware correctly and to imply otherwise is rude, condescending, and philosophically wrong. For example, I and everyone I know pulls USB ...
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58 votes
3 answers
7k views

UX in the wild vs UX observed

Recently I was lucky enough to sit right next to a user on the train who happened to be using one of the apps that I designed. Without disclosing this to them, I managed to observe how they use the ...
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  • 10.5k
57 votes
17 answers
14k views

Proper wording for "Cancel Undo"?

The Problem: Users need to have an undo control over changes they have made. However, these changes might be really big, so, while we have some contingency plan just in case something goes wrong, we ...
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  • 32.1k
55 votes
11 answers
10k views

"Typocaptcha" - an alternative to CAPTCHA? [closed]

We all hate CAPTCHAs, but to some applications they're a necessary evil. Today I wondered if there's a better alternative we just haven't thought of yet. I considered the dilemma: how do you create ...
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  • 1,039
55 votes
6 answers
29k views

What's the point of a "Read full story" button?

I've noticed a lot of news websites, particularly on mobile, sometimes will cut off their story with a button you have to click to see the rest of it. I can understand why they'd do this if they ...
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54 votes
15 answers
21k views

Why don’t we remove door handles and let doors open both ways (inwards, outwards)?

In browsing the site today, I came across a question about doors somewhat related to something I’ve been wondering for a LONG LONG time: Why don’t we remove all door handles and let doors open both ...
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  • 1,686
54 votes
26 answers
14k views

How to prevent users using your app while driving?

I'm working on an app project for professional drivers. Besides all the features we need to offer them, we need to prevent as much as we can our users to use the app while driving. Can you think of ...
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  • 641
54 votes
10 answers
5k views

What is the best way to inspire users to choose strong password?

Most of the users use weak passwords. They may use weak passwords even for services where they store sensitive information. I think it's because they don't believe that their password may be guessed/...
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54 votes
10 answers
6k views

How to make a progress-speed bar more understandable?

I've just installed Windows 8 and noticed the brand new File copying dialog. When expanded, it shows the progress and the current transfer speed in one graph. However, the graph confuses me greatly. ...
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53 votes
7 answers
19k views

Why do most of us wear wristwatches on the left hand?

Is it something related to tradition? Does wearing it on the left hand have benefits over wearing it on the right hand? I know that some people wear it on the right hand but not as many as people who ...
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  • 1,914
51 votes
9 answers
8k views

Are users more likely to make mistakes with functionality which is easier to access?

We're having a little discussion in the Teachers' Lounge (a site-wide chatroom for ♦ moderators). Sometimes, we need to destroy accounts (e.g. in the case of spammers). This is an operation ...
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  • 3,132
49 votes
10 answers
20k views

How to suggest a person to turn a page to see more details?

We are building a printed voucher (hard copy) for lab tests which looks like the following : The lab test center people who take the tests should mark the checkboxes with a pen or a marker against ...
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  • 593
47 votes
12 answers
8k views

Users entering the wrong decimal separators for US$ amounts

I have an application that accepts a dollar amount in $USD. Unfortunately, some people are foreign/visitors to the US and type in amounts with commas instead of periods: they format the number as XXX....
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  • 623
47 votes
6 answers
13k views

Are there any letters/numbers that should be avoided in an ID?

For example, an image upload site that gives you a 5 digit ID for your file (domain.com/aCd5y) Should any letters/digits not be used in the final ID, to make it easier for people to read and share ...
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  • 593
46 votes
5 answers
12k views

Too many reports because report button is too convenient

I have an app that enables users to exercise questions. The users have an option to report a faulty question. The problem is that the users use the option too frequently. The reviewer has checked the ...
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  • 569
44 votes
10 answers
8k views

Is it OK to autocorrect users when they have mistyped parts of their email address?

When logging in, users might mistype parts of their email address. For example, name@company.con instead of .com, Yaho instead of yahoo, etc. The main rationale is that by autocorrecting user input ...
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  • 6,976
43 votes
13 answers
11k views

New users choose sign in over app try-out in first use screen

We have an mobile application that allows new users to try the application as "ghost" users before signing up to become certified users. The application has a first use screen that tells users that it ...
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42 votes
4 answers
8k views

Why do we prefer shiny finish on cars and dull finish on devices?

Across the board, cars have shiny paint (which looks great), while computers, laptops and phones etc. tend to have a dull finish to them. What’s the logic/psychology behind this?
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  • 4,493
41 votes
5 answers
9k views

Do capital letters make you seem serious?

Lately, I've been seeing a trend of using lower-case letters over capital letters. Outlook Hello, matthew Smart Water In the above picture, there are many examples of simple sentence structure ...
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  • 1,193
40 votes
5 answers
6k views

Does a password strength indicator increase password strength?

Just browsing the internet, I saw a password strength indicator on a sign up, and I realized that I personally didn't care. Does anyone know if, on average, password strength indicators increase the ...
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39 votes
5 answers
1k views

How should we prepare users for a site overhaul?

We've taken over a legacy web application that has been running without anything changed for the past 4 years. We are currently re-writing the application because the original source code has severe ...
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  • 441
37 votes
4 answers
4k views

Where should the GUI light source come from?

I know that historically the light source on GUIs is in the upper left, casting a shadow on the bottom-right of buttons and the upper left of fields. Now, I see some places (like Apple) use a top ...
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  • 9,177
36 votes
11 answers
12k views

Door handle on automatic doors - why?

I was traveling by train, and I came across the board toilet in the picture below: Unlike other board toilets I encountered so far, this one had an automatic door. At least this is what I suspected ...
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  • 1,587
36 votes
6 answers
12k views

Activation email message optimization

I've got a site (e.g FooBar) and 1 out of 2 users registering never activate their account (via clicking on an email link) so I'm trying to improve this. The flow is pretty standard: user lands on ...
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  • 707
35 votes
11 answers
6k views

Which of those two design best symbolizes emptiness and makes you want to fill it?

I'm working on a service with limited credits and designing a counter displaying how much is left. I came across two approaches (below) and even if the first one looks simpler I feel like the second ...
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  • 1,533
35 votes
7 answers
4k views

Is UX design with the intent to change user behaviour without their permission or consent ethical?

There are a lot of UX designer being hired in the e-commerce space at the moment, and no doubt many will have experience competing or conflicting interests when it comes to business and sales-driven ...
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  • 25.3k
35 votes
2 answers
9k views

Best practices for UI that introduces new users

I'm working on an onboarding UI to help new users get familiar with our platform and I was thinking about some good ways to implement it. From what I have come across so far, it seems that many ...
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  • 505
34 votes
8 answers
6k views

Save, Favorite or Star?

I'm working on a job app and I would like to offer our user the possibility to save a job and let them find it quickly later. First I thought using a star icon to let them "star" a job like starring ...
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  • 625
34 votes
7 answers
5k views

How patient are users at wait dialogs?

What is the length of time the average user will wait at a wait indicator (i.e. a spinning circle, beach-ball-of-death, egg-timer) before they think something has gone wrong? If anybody can point to ...
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