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Questions tagged [user-behavior]

the way a user interacts or reacts to an artifact and/or scenarios (i.e. combinations of stimuli + environment + circumstances) within a particular context.

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36 views

Is the desktop version of Instagram's lightbox functioning the way it should? [on hold]

Most Lightboxes will allow a user to click out of the focused element and go back to the page. However, on the desktop version of Instagram, once a user is done seeing a post, they need to click on ...
9
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4answers
3k views

How to document user interviews

What are the best practices to document interviews with users - do you just document the conclusions and take aways or do you do a full transcript or both?
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0answers
12 views

How do you come up with research objectives for an exploratory study?

Context: There is a very high level area of study 'E-commerce' and the brief says that I am supposed to redefine the UX. How do I identify key areas of focus for the research?
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2answers
227 views

In-page actions in an enterprise with general Save button

we are building an enterprise where the user can register/edit customers. Each customer has a lot of information which is separated in multiple tabs (up to 10). The enterprise has a general save/...
4
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7answers
615 views

Progress Indicator suggestions for multithreaded operations?

In the old version of our application, the operations performed during loading were sequential. We indicated progress by updating a single-line text string with the component that was being loaded. ...
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1answer
73 views

How best to guide your users when you move a critical feature?

The users of my site start a single user journey via an entry point on the home page. We have trained them to do this, but since it is not the universal pattern and has monetary implications, we want ...
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4answers
139 views

User Expectations - Changing the country, currency and language to reflect their locale

Scenario: You're a customer from Germany, and you've landed on the UK, mobile, version of a website. You've discovered that within the main menu, you can change three things - country, currency and ...
0
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1answer
29 views

When to use a filter that shows all by default when no filter is applied?

This has always been strange to me. On most ecommerce websites, they usually have a filter for something like colors. When the user sees the page for the first time, it shows all the colors. But none ...
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3answers
172 views

Should users be allowed to delete reviews?

We are debating whether or not we should allow users to delete their reviews. I am wondering what the best practice of what should be done here or any cons involved if possible. one thing I think ...
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4answers
189 views

Taking users from Offer's T&C page to Listing or Details page?

Case: In my e-commerce website/mobile-site/mobile-app, we run offers that are shown on PDP (Product Details page). These offers are a bit complicated and hence a detailed T&C page has been created ...
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3answers
142 views

Showing item-level & order-level offers/promotions on Details page (PDP) &/or Cart page?

I have 2 types of offers (promotions) applicable on my eCommerce website: Item level offers (example: Item belongs to Brand XYZ. Buy any 2 items from brand XYZ to get 30% off) Order level offers (...
2
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1answer
203 views

Mobile “Clear Search History” Best Practice

I'm building an iOS app. Within the app my users are searching for other users. The searched users kept and show in a "Search History" list when there is not input inside the Search Bar. When the ...
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2answers
105 views

Make users understand a deep link is both for download and in app use

I am using deep links in my app for joining to a group,and are the main way for it. I have worked hard to make the links redirect to store if app is not installed and if installed join the user to the ...
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5answers
135 views

How to guide users to the correct download?

I'm new to StackExchange and found this page because I have an unsolved problem: We have several products. For this we offer two setups for download. One is for some sort of file synchronization (...
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2answers
137 views

Users' attention to minimized video

We do know autoplaying videos is bad. When users arrive at a webpage, they don’t appreciate being surprised by video or audio content that begins playing without their consent. Video, and the ...
13
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3answers
1k views

Opt-ins versus opt-outs in forms - does nobody else care?

Whilst filling out a form on the Royal Mail site this morning, I came across this heresy of form design: the self-negating checkbox... This required careful (re)reading to ensure that: I was ...
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4answers
2k views

Should an “unsaved changes” dialog in a web app contain a “save” option?

When a user makes some changes in a web app and tries to navigate away without saving them, a dialog appears as a confirmation/warning message. There are two approaches to these dialogues. Sometimes ...
2
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2answers
75 views

What button text is appropriate in nuanced situation to dictate the expected behavior of clicking the button?

The End-User of our product has several peers, and they collectively work according to a ticketing system. A ticket gets submitted and goes a group pool of tickets, a shared queue. End-user also has ...
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1answer
67 views

Should the back button in a stepper be prominent?

I have a checkout page on my application that has two buttons, one to review the order, and one that goes back to the shopping cart. My product owner feels that the Back to Cart button needs to be ...
59
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18answers
25k views

Is there a term for “the user can't use anything wrong” design?

I'm of the opinion that the user is always using software or hardware correctly and to imply otherwise is rude, condescending, and philosophically wrong. For example, I and everyone I know pulls USB ...
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2answers
61 views

Crafting a behaviour of creating (writing) rather than consuming (reading)

Imagine a forum-like community, eager to read but reluctant to write content. Please give a sample of what you saw recently and treat as a good user experience to foster the behaviour of creating ...
35
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11answers
11k views

Door handle on automatic doors - why?

I was traveling by train, and I came across the board toilet in the picture below: Unlike other board toilets I encountered so far, this one had an automatic door. At least this is what I suspected ...
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2answers
34 views

Using auditory feedback with Alexa?

I am working on an Alexa Skill, and we are conducting several interactions that may require some form of feedback while waiting or after a success. I've not really seen any examples of whether or not ...
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2answers
57 views

How to represent an initial unpopulated value?

What is considered a feasible representation of a value that has yet to be loaded? Would something such as the -- placeholder be sufficient or is there something else that is better suited / widely ...
4
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2answers
1k views

How to represent a switch “tabbed” state in Material Design?

Trying to determine a way to represent a "tabbed" state on a switch that looks like this: Under the hood, it is just a checkbox that the user can tab-over and press enter to check/uncheck the box. ...
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8answers
3k views

Solutions for dealing with really bad user entering wrong data?

This question I'm going to break into two parts, the back story, and the real question. The Back Story I work for a consulting firm, and we've developed a piece of software that allows a company to ...
6
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5answers
959 views

Recommend approach to create a form that needs to show unlimited rows

I'm designing a form web page where users need to insert data. Part of the form is the main form information but there is another part that takes unknown number of entered rows. Here is an example. ...
180
votes
13answers
16k views

Why shouldn't we use words such as 'here' and 'this' in textlinks?

Over the years of surfing on the web I have found numerous examples of people saying that you shouldn't use the word "here" in a textlink etc. Personally I like the idea of using the word, because it ...
3
votes
3answers
140 views

The Terms of Service lie, how do we fix it?

This issue we all face it, some abuse it and some can't find a way to fix it. The terms of service contain so much formal text in order to be recognized legally, we are aware that the user does not ...
0
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1answer
65 views

Continuous Points vs Levels - Which one is more motivating?

I've stumbled upon this older question about Karma Points vs Numeric Levels The answer there is claiming that a points system is better, one of the main reasons being Points naturally give rise ...
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0answers
47 views

What is the default behaviour for device orientation when switching between apps?

I think there is probably a technical dependency involved, but I will ask the question from a user experience perspective. Many mobile devices run apps that have a default orientation (i.e. landscape ...
13
votes
3answers
5k views

Why can I only close tabs to the right?

In both Chrome and Firefox I have the option the close the tabs to the right, but not to the left. Why is this? This seems like a somewhat ridiculous limitation to me.
5
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2answers
121 views

User experience issues when the order of content changes?

I'm working on an iOS project for users with age 55+ years who have not to much experience in using mobile devices. I have around 8 tiles with information to show the user. (Scroll View) By time ...
2
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3answers
60 views

Maximum number of options when selected via next and previous buttons?

I'm designing a product that has customizable features. The user can customize a light color by pushing a forward (>) or back (<) button. This action will toggle through a set color palette that ...
10
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6answers
543 views

Which is more motivating to continue a process until completion: a percentage, or the number of steps?

I'm working on a set of guides to help users learn how to use our app. We want to show which guides are available and some data with each guide indicating how far you've gotten. The idea is that if we ...
74
votes
11answers
20k views

Should users be allowed to use any special character they want when creating a password?

I came across a number of login configuration settings where there is a list of allowable special characters and was wondering: Does this limitation cater for a specific security or usability need? ...
7
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2answers
222 views

What metrics have been used differentiate between user engagement and addiction?

There have been some recent press about the computer game Fortnite that has caused concern for parents of children that are spending excessive time playing due to its seemingly addictive effect on ...
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1answer
168 views

Best way to display data on a B2C website?

Running a real estate, consumer facing website and trying to present real estate data on both macro and micro level. Currently, engagement is low. Considering adding side by side bulletin points to ...
87
votes
13answers
24k views

What is the opposite of Cancel?

I am working with order page. When the user presses on Cancel Order button, he should choose one of the following: Cancel order. (opposite of cancel) order. (this choice means don't do anything with ...
4
votes
3answers
396 views

Multi-tier, large node (300+) category tree - best selector?

Our product has a large multi-tier category tree (300+ nodes) that a user needs to navigate to find their perfect category. Our users are event marketers, and selecting their correct event category ...
3
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3answers
109 views

Should I trust user tests outside a controlled environment

Recently we started to do user tests for a new website we are launching. At first my boss was against user testing because 'reasons'*. After I conducted the first few tests we already identified a ...
0
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1answer
59 views

Would persuasive design elements (spec. gamification) look “stupid” in a meaningful app?

A lot of apps use some form of gamification to keep the users on track and motivated. For example see this screenshot of a language learning app (Memrise). You have some bars being filled, some stars ...
0
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1answer
157 views

How long can a loading screen be before it starts creating a negative user experience?

Loading screen originally were intended to distract the user from the fact that they have to wait for technical requirements to be fulfilled. Sometimes we see them used as a tactic by apps and ...
1
vote
3answers
51 views

Ask users for feedback and permission to contact them

I might be overthinking this. We have an app that doesn't have user profiles. We would like to ask for feedback from our users by asking for them to for contact details? Is this a smart way to go ...
1
vote
2answers
128 views

How much ads is too much?

Every app/website owner that relies on Ads to monetize wishes to fill up the entire page with ads to become rich in two days. The question is are there some well known frameworks or studies that ...
0
votes
1answer
112 views

What makes the elevator experience so awkward? [closed]

Elevators are some of the most awkward antisocial experiences that we face almost everyday and no one seem to be doing anything about, while it could be revolutionized. The question is: What makes ...
1
vote
0answers
61 views

Dealer reselling hardware for unregistered users

Background info: I'm working with a CAD software that uses a physical USB security dongle to work. Typically it is sold via an online store. The user creates an account with an email, then the Dongle ...
8
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8answers
1k views

User experience of PDF menus on restaurant websites

Most of us would be familiar with ordering food online from takeaway or fastfood places where the menu is integrated into the ordering form or app. When I recently visited a few restaurant websites ...
2
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2answers
198 views

OTP Verification - Which approach will lead to better and consistent UX? (Screenshot included)

I'm designing a screen for OTP verification. The design looks similar to this. Taken from here My questions are, Should I auto-verify the OTP when the user has entered all the 6 digits or Should ...
1
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1answer
32 views

Is there a default behaviour for pressing the ENTER key on an IM dialog?

I believe that back when IM messages tended to be shorter, or at least when Twitter popularized the 120 character (or is it 140 now) limit, it made sense that the ENTER key would double up as a SAVE/...