Questions tagged [usability-testing]

a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

Filter by
Sorted by
Tagged with
11
votes
10answers
2k views

How to explain the difference between user research and user testing to stakeholders?

I recommended conducting user research, but my client considers research and testing to be the same concepts. I am not sure how to explain the difference between research and testing in layman's words....
3
votes
3answers
138 views

User Testing for Long Term Use

I have a usability test coming up and I want to test to see if one user journey performs better than the other. It's for a task that you could do daily, ie; setting up calendar/reminder. Essentially ...
1
vote
2answers
356 views

How to best test different navigation titles

Does anyone have any experience testing navigation titles? I am having a hard time coming up with copy that is intuitive to the customer so that they know what the page encompasses before having to ...
2
votes
1answer
50 views

Usability evaluation methods: which was first?

Nielsen and Molich introduced the heuristic evaluation method in 1990, and it was reviewed by Nielsen until 1995, when he exposed his 10 Heuristics for User Interface Design that currently still are a ...
0
votes
1answer
56 views

Start each task of an usability test in the homepage of the system?

I need to do some usability tests but Im with a doubt. I have 5 tasks for the participants of the test execute in a system that has an administrative panel for users insert posts but also there is a ...
1
vote
4answers
590 views

How to evaluate tasks in a usability test?

I need to do a usability test with 5 participants +- for a system that is like a content mangagement system with crud operations and things like that. So for this I created 5 tasks and now Im with ...
1
vote
3answers
143 views

How do I know why people prefer our competitor's web site?

First let me explain the context: We have a web site that helps people to find jobs (e.g. https://www.careerbuilder.com/ https://www.glassdoor.com/index.htm ) In our country, there are some web ...
1
vote
1answer
96 views

Which ergonomic criteria would justify the behavior of redirecting the user to a 404 redirect page?

Assuming UX experts are familiar with the Bastien & Scarpin Ergonomics Criteria, How would you classify the behavior of user clicking in a link and being redirect to a 404 page? I'm struggling to ...
58
votes
3answers
7k views

UX in the wild vs UX observed

Recently I was lucky enough to sit right next to a user on the train who happened to be using one of the apps that I designed. Without disclosing this to them, I managed to observe how they use the ...
3
votes
4answers
99 views

How do you stop learned behavior when testing very similar scenarios?

I am running some usability tests in the coming days. I have three options of one feature for a pretty simple and quick test. My concern is that because each of the options are very similar to each ...
2
votes
2answers
50 views

Minimum viable User Testing lab set up

My need is to set up a User Testing facility, which allows observers to watch the session. I do not want people to hover around the user, who then feels like a lab rat. My constraint is that I cannot ...
0
votes
1answer
332 views

How do I correctly count the number of clicks in a usability test?

I'm unsure how I should count the number of clicks in a usability test conducted with mockups. Say, for example, a user must complete the task of creating a new post. In this task the user will start ...
7
votes
4answers
262 views

Designing for users without meeting them

So recently I started my internship and the first thing I was told is that I probably won't meet with users (HR managers) nor do I get their feedback at least in the early stages of the design. I am ...
2
votes
2answers
258 views

Testing static screens vs. interactive prototype – Which is the most effective method via UserTesting.com?

I am in the process of revamping a form page which the users were finding it difficult to attempt. Consequently, I have developed a prototype with some click-through interactions which is consist of ...
3
votes
2answers
60 views

Doubt about usability test using paper mockups (Is necessary to inform the user the info he should introduce in each field?)

In a usability test using paper mockups for example in blog system where users can insert posts, edit posts, insert admins, edit admins, etc. If we have some use cases for the usability tests like: ...
0
votes
3answers
103 views

Quantitative testing on other peoples websites

I want to test other peoples sites, but I want to collect quantitative data, as opposed to qualitative data. For example, I'd like to test the time it takes a user to navigate to a product page once ...
0
votes
1answer
87 views

User Test with Task Scenarios That Have Unachievable Goals?

I intend to do quantitative user tests of an existing tool and compare its usability performance to a new design that I'd propose. Let's say after doing user research I come up with task scenarios (...
5
votes
2answers
165 views

Best way to get feedback from a user on a product?

The development team and I recently completed a new feature that was requested by a VIP-user at our company. The product is not live yet, but still in development; my plan is to run the beta by the ...
3
votes
3answers
518 views

Usability Benchmarking and Rating - choosing an approach and rating scale

I’m conducting some UX benchmarking activities and am trying to compare various approaches, both at the individual task level, and activity (multi-task, overview) level. I’m not well versed in the ...
2
votes
2answers
514 views

How do you test accessibility with users when you only have prototypes?

I want to do some accessibility user testing, but don't have the built product yet. Much like usability testing i want to test as early as possible and as frequently as possible. Will a prototype, ...
3
votes
1answer
149 views

Design Thinking: User testing approaches

I am in the process of starting to facilitate design thinking workshop sessions and from past experience I feel fairly comfortable with each step except for the user testing phase. I realize this ...
0
votes
1answer
67 views

Google maps mousewheel scrolling [duplicate]

I was wondering if anyone would be able to advise on a debate my business partners and I are having... In the interest of fairness, I'm not going to say which side I am on, but I'd like to get some ...
2
votes
2answers
91 views

Different People Coding Data - Does that Invalidate the Results?

I have an intern who helps me code data and metrics I'm measuring from Qualitative Usability Testing sessions. However, we have a deadline and she has been out of the office more than I'd like or ...
1
vote
3answers
137 views

Best way to nudge stubborn usability testers?

Here's the situation - I'm at a new (for me) company and I'm running tests with some users of our product. Due to the nature of our product/users, we can't really recruit so much as we can ask the ...
4
votes
2answers
652 views

How can I validate website color scheme?

A friend of mine asked me to validate the color scheme of his revamped website. The color was chosen by (non-technical) top management and it doesn't follow a modern color scheme. Is there any way ...
1
vote
1answer
137 views

Usability Test - Boomerang Technique going wrong

I am doing a usability test very soon and I have some questions on how to make use of the 'boomerang' technique. As mentioned here, when users ask a question during the test about some task, for ...
3
votes
2answers
463 views

Mobile “Clear Search History” Best Practice

I'm building an iOS app. Within the app my users are searching for other users. The searched users kept and show in a "Search History" list when there is not input inside the Search Bar. When the ...
1
vote
2answers
101 views

Usability Task Involving Email Addresses

I am planning a usability test for a product and one of the product's main features is the capability to share a file with another user (Google Doc's sharing style). I wish to test this feature and as ...
2
votes
1answer
841 views

What is the minimum number of users i should do AB testing with to be effective?

Is testing with only 1000 user in AB testing, can give us a real data? or it will just be a waste of time?
4
votes
3answers
143 views

personal UX project.. edits, changes, mock ups.. is that it?

Total newbie to UX design here.. like TOTAL noob (as you’ll see from the upcoming question) I’m currently wrapping up a class on UX core and fundamentals and, naturally, am wanting to start up my ...
2
votes
2answers
701 views

Null value or Empty display

Firstly, I am not sure if this question is suitable for this community or not. I am working on creating a report table that is given to the user after compiling some data. Now in the table cell, I ...
3
votes
1answer
124 views

What is this type of search called? Is it secondary/in page search?

The topmost search is global search. In the image provided on top, I would like to know what is the second type of search called? Is it called secondary or in page search? Does it have any technical ...
2
votes
2answers
71 views

Mobile on-boarding - Single page instructions instead of multiple paging

I'm building a mobile app where the user needs to copy link from a different app and only than open my app. My app detect the link when the user open the app and than he proceeds using it. The steps ...
3
votes
2answers
357 views

Is this navigation user friendly [closed]

I am new to the community so sorry if you guys feel i am being naive. I am assigned a task to redesign an existing website that sells shopify plugins. The entire idea of the website revamp is to ...
2
votes
3answers
163 views

Why people do guerrilla usability testing if the sampling is always non-representative?

As far as I know guerrilla usability testing is very widely used by design teams. But why? In guerrilla usability testings the sampling method is called convenience method and it is known as a non-...
5
votes
2answers
281 views

What type of methodology to use for unmoderated testing?

A colleague of mine would like to get some feedback on a new interface that we've already launched. The feedback would be given by 5-10 users, remotely, and unmoderated - we'd give them the interface ...
2
votes
1answer
269 views

Using Sample data for User Onboarding

I am currently working on the onboarding of a recruitment application. Modules in this application are inter dependent. If want to create a job opening, I have to create a Candidate first. In the ...
3
votes
2answers
230 views

Mobile Button - When tapping (before releasing), should it grow or shrink?

I'm wondering, On Mobile, when pressing a button (before releasing the finger), should the button grow or shrink? After the user lift his finger, the button returns to normal state. Illustration:
4
votes
1answer
407 views

Studies on Sign In Authentication Error Messages

So, after browsing other threads, I found some information on the question of when a user is logging in, and fails to authenticate do we give the user the message "Username or Password is incorrect" ...
2
votes
3answers
227 views

Enterprise / Platform User Testing & Experience Mapping

I am part of a small team of UX designers assigned to a identify and implement positive change to an integrated suite of 12 products. I am looking for an online tool that would allow me to enter user ...
2
votes
2answers
115 views

Highlight text while not damaging user scan

I'm trying to understand what is the best approach to highlight text while keeping it scannable. As you can see from the illustration below, the text is already bold. I'm trying to understand what ...
3
votes
4answers
138 views

Children & low fidelity testing: Possible?

I've been working for a children's educational start-up for the last few months and struggling to fit user testing into our process. Typically, when we want to create a new feature we'll do some ...
1
vote
1answer
99 views

Usability testing doubt

I have 2 doubts about usability testing. 1) For example, if we prepare a scenario for the user create a new conference in the system. We should also inform the data that he needs to use while ...
2
votes
5answers
293 views

How to find a balance between well structured UX versus visually more appealing UI design?

Currently I am having two versions of a Sales Overview page. One (V1) is more structured, researched with some card sorting on users and the other (V2) one is more visually appealing but not that well-...
2
votes
1answer
182 views

Would it be confusing for users to use chips in a table that have two different behaviours in two separate columns?

I'm creating a table where users review and refine relevant keywords and tags for a list of profiles. There are separate columns for keywords and another for tags. For each word, I want to use chips (...
1
vote
1answer
29 views

how to get the conversion rate of a certain goal on google analytics? [closed]

I would like to know the current conversion rate and the expected conversion rate to use them on tools like VWO or optimize by google
11
votes
7answers
2k views

Minimum Maximum slider - Usability best practice

I'm developing an iOS mobile app for slowing down/speeding up videos. After some research and intuition I've decided to choose a Slider as the responsible UI component for the video speed change. The ...
2
votes
2answers
343 views

How to determine when the A/B testing is needed?

We are developing a product and already tested with more than 50 users. A lot of times users would have ideas to suggest us move/duplicate an element (not common feedback, there are random ideas) I ...
1
vote
1answer
69 views

Showing two long cards side by side android

How do I show two different summary text boxes side by side in a UI? This is a screenshot from a screen I'm working on for a social justice app. This screen is meant to show messages from both the ...
2
votes
2answers
159 views

Left or Right for Basket Notification Icon

I'm looking into possible A/B testing for a bag icon for a website. The first version of my test will be to change the style from a shopping bag style icon with the item quantity to the right to this: ...

1 2
3
4 5
13