Questions tagged [usability-testing]

a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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2answers
188 views

Selecting the right user testing method for mobile app

We have a mobile app for different platforms. And now we want to improve the UX and UI. Due to the security policy, we cannot install analytic tools. I'm thinking of options we have to measure our ...
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1answer
61 views

How do I treat an 'Incomplete' in a Usability study?

I conducted a usability test where a user is given a set of tasks and we score them based on task completion (completed with ease, completed with minor difficulty, completed with major difficulty, and ...
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4answers
166 views

How to document continuous usability testing for monitoring over time?

Current situation Our product is almost being released to the first group of customers after a successful pilot phase. We are regularly performing usability tests. The results are a snapshot in time ...
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2answers
97 views

Recommendation: Multi-step VS One Page product Builder

I have a website where the user needs to fill in 4 steps: Pick a box design Add message Upload 4 photos Pick a gift inside the box I'm currently using a multistep wizard, but conversion rate is low. ...
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2answers
57 views

What are the downsides of asking your current users to participate in a study (e.g. for new functionality)?

What I mean is, you rarely see companies put some form of banner out there on their homepage saying: "Hey, we're developing some new stuff and would like our customer's opinions on it. Take a quick ...
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1answer
53 views

How do you test keyboard accessibility with prototyping software?

How does one test keyboard driven navigation using only prototyping software? I currently use sketch + invision for prototyping, is there a plugin or a better option? Im aware that the best option ...
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1answer
65 views

What are the best methods for conducting usability testing with people who are neither experts nor end-users?

My team and I have developed a prototype of an augmented reality mobile application for teaching primary school students human anatomy. We are going to do a usability testing and evaluation with the ...
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1answer
69 views

Usability testing with multiple devices in the same session with the same user?

We had a pilot test of usability testing. We only planned to do tests on desktop pc because that's what we think is the main device with the our user group. After the pilot we had a feedback ...
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2answers
320 views

What is a good reason to tell clients who want their logo to be always included in every screen that it shouldn't be done for a mobile app?

Just as the title says, I'm not a fan of always displaying the logo at the title bar of a specific app. I sometimes come across a client whose concept screens are like that. What would be a good ...
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2answers
226 views

Is the user attention required or not?

We are developing 'Work Experience' module. You can see the screen as wireframe attached here. Scenario: The User entered information in 1st block. After that, he clicked on '[+ Add Work Experience]'...
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3answers
870 views

Usability testing of design system components and patterns

This is my first post here, and what I am searching for has not been found yet, so I must be very innovative (jokes aside). I have gotten a mission at my current company from the C-level to test ...
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2answers
238 views

How to merge login/signup into one option

Currently for our platform, we are using facebook login & Mobile number verification for login and sign up pages. User does not need to have any additional password to complete his registration. ...
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2answers
113 views

User Testing with onboarding

Should I User Test a new feature with it's onboarding? At the moment I do. Reason is, if I never test the onboarding part, how do I know if the execution is correct? Secondly, if I was to conduct ...
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1answer
83 views

Memory task usability test

What is the appreciate scenario to have a task in a usability test be focused on evaluating participant recollection of content on a page? I recently what a user test where participants where asked ...
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2answers
111 views

Usability testing analysis

I've seen some researchers "behavioural analysis matrix" when analysing user testing sessions, they have participants at the top and tasks at the bottom and simply tick yes/no if participants complete ...
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2answers
92 views

SUS Questions- Infrequent Experience

We started using the SUS to baseline our online activation process experience, but the first question: I think that I would like to use this system frequently. doesn't suite an infrequent ...
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2answers
85 views

How to usability test content on a page? [closed]

I want to find reading material on testing content on a page, specifically formative usability tests. i.e. test expectations user have for an email about bank balance from their bank or ...
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2answers
162 views

What's the difference between “Short URL”, “Short Link”, “Tiny URL” and “Tiny Link ”?

What is a good way to get the wording that most resonates with the user through user testing? Context: We're working on developing an URL shortener product, but we're not sure which of the 4 names ...
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4answers
470 views

How to test a mega menu

I've been asked to test a mega menu. I can't use a tree test because that tests the information architecture and I'm looking for a way to specifically test the layout and organisation of the mega menu....
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1answer
109 views

UI Testing for multi screen setups

I was wondering if there was any tools/ systems, that are capable of simulating multiple screens for use on UI testing. Context: We are developing an application which can consist of multiple ...
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2answers
223 views

UX research for B2B2C [closed]

I'm a new lone product designer in a tech start-up that's a B2B2C which does not seem to have a process in place to recruit users. Any advice on how to recruit to end users? Also, how often should ...
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1answer
148 views

Pros and cons of displaying 2 CTA for the same purpose? [duplicate]

I am building a comment section and I am trying to display clear call to actions to get the user to participate in the current debate. I put into perspective statistics about the comment section and ...
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1answer
39 views

Summative user tests that allows you to compare against competitors?

I want to understand when it would be appropriate to conduct summative users tests with the focus on evaluating the performance of our product against our competitors? We have a finished live product ...
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3answers
86 views

A/B/n Testing: All at Once or In Succession?

If I want to A/B test a button color, but for 5 colors, how do I do it? Do I equally split traffic to all 5 button colors for 5 weeks Or… do I run split traffic between red button vs blue button the ...
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3answers
79 views

Recruiting from a specialized pool

We're trying to create a database of users that we can contact for our future UX needs. But the pool is small and specialized (doctors). Can you offer any advice for how to encourage sign-up from a ...
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1answer
42 views

User testing navigation with one or two groups

We want to test a set of five users to compare usability between our existing application navigation and our proposed next generation navigation. During the course of planning how we will do our ...
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2answers
107 views

How to find out whether users need an option?

I am in the process of making redesign proposals for a product. The current interface is quite rich on information and options (think of MS word). I want to get an idea on how important a certain ...
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1answer
112 views

How to test which CTAs prompt users to take specific actions

I'm experimenting with different messages/Calls-to-Action in our product to see which specific CTAs are most successful at prompting our users to take specific actions we want them to take. Besides ...
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2answers
246 views

Using the same participants

I ran 2 user testing with a 3 months gap between. In the first one, I've tested the current design and functionality of the app with 6 scenarios. The later one, I conducted the test with new design ...
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5answers
2k views

What to do if SUS scores contradict qualitative feedback?

TL;DR: qualitative data collected in a usability experiment seems to contradict the quantitative results of the SUS questionnaire. How can this discrepancy be reconciled? The following experiment is ...
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2answers
67 views

Keep Data Pure During On-site User Observation

I am going to be running small on-site user observations for UX research for a mobile application that uses voice. I have never conducted a user observation session, I've read a lot of articles on ...
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1answer
70 views

Customer confusion with jargon

I am working with customers in an app that helps them visualize where their products are in the order management process. Recently with some testing I discovered that the users were confused by the ...
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1answer
177 views

Eye Tracking on the cheap [closed]

Looking to give eye tracking a shot, to learn the order in which the content is viewed on a desktop page or a phone, as the user goes through a click-through prototype. Unless there's a better way, I'...
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1answer
178 views

Ideal length for an effective survey

Are there any articles or canonical data available for determining the ideal length of a survey? Trying to figure out what would be a sweet spot for the number of questions that can be in a survey. ...
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1answer
57 views

How to integrate video content into static screens for user testing?

My team is in the middle of designing an online course comprised of educational videos. We're almost ready to put the designs in front of our users for usability testing, but we're not sure how to ...
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2answers
224 views

Impact on website analytics caused by accessibility issues

An interesting result published on the WebAIM website shows that when it comes to WCAG Conformance for the the top 1,000,000 home pages : 97.8% of home pages had detectable WCAG 2 failures! These ...
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3answers
580 views

What metrics to track usability of a analytics dashboard? [closed]

I understand that with something like Amazon, you can track how long it takes for a person to complete their goal (ie. buy a product). But for something like an analytics dashboard, for example: ...
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2answers
364 views

Is it ok have to have two search bars on the same page? [duplicate]

I have two search boxes on the page. First one is the universal search in the main navigation bar and the other one to filter map pins based on location. What do you guys think? P.S I am unable to ...
2
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1answer
635 views

How to design simulation of a user interface for UX/UI evaluation? [closed]

I want to design to a simulation of a User Interface for usability testing, e.g. the User Interface of the Car showing speed, rpm, and other indications. I may want to stop the simulation after a set ...
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4answers
152 views

What is the role of a test user that you invited to test your app and how do you handle communication with them?

We have a bit of a quarrel in our team around this topic. Here is what happened without going into much detail: We are developing a new social network and are in the alpha stage right now. To test ...
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2answers
169 views

User testing, novice outperforms experts

Happy new year to all! Recently we are working on the findability of content elements by running tree testing. At the results, we encountered that novice users are better at finding correct options ...
3
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1answer
311 views

How do I show the selected items in an easier manner in this dropdown

I have a dropdown with checkboxes as items. HERE is the working example I let people select multiple options from this after they search for it One problem I notice is that it is not immediately ...
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2answers
165 views

Formative Usability Testing - Script

I'm running my first real usability test. I am doing this for an internal, enterprise application that will eventually be offered as a SasS. I've recruited a small user group which literally account ...
3
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1answer
80 views

Are eye tracking tools effective for user tests?

Eye tracking tools are very attractive to managers they are marketable and give the sense of cutting edge tech in designing our products etc.. Are there any studies regarding for how effective eye ...
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3answers
173 views

Should I trust user tests outside a controlled environment

Recently we started to do user tests for a new website we are launching. At first my boss was against user testing because 'reasons'*. After I conducted the first few tests we already identified a ...
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1answer
71 views

Do you get differentiated data from Google Optimize A/B test with multiple user targeting variables?

If you target test variations for your users with Google Optimize will you get differentiated values for those variations such as mobile, tablet, location and so on in one single A/B test, or we just ...
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4answers
154 views

How does the user recruitment process typically look like for user research & usability tests?

When you are working with an actual client to enhance the ux of their product, at the research stage of the project how do you recruit the users? In other words, let's say you start using a tool ...
2
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3answers
159 views

Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?

When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
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3answers
282 views

Do you need different set of user to test different platform of a product?

I am assigned to do usability test from a new bookstore website in mobile and desktop. Because of the limited resources, I need to be careful in recruiting participants to get the best result. So I ...
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2answers
247 views

Success and Failures of Alpha/Beta release

We have been building a new digital product (cross-platform mobile app) from the ground up and through the prototyping and development phases we have conducted user studies on the usability of the ...

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