Questions tagged [usability-testing]

a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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2answers
32 views

For a list of 10+ cards, Should I use a CTA button on each card for a better conversion rate?

Should I use a CTA button on each card for a shortcut knowing that I have cards feed layout pagination for more than 10 cards? For example if I have a projects feed inside a freelancing app here're ...
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3answers
127 views

What are all the usability evaluation methods?

So I was reading several articles about usability evaluation methods and when I discovered that methods like cardsorting or treetesting ARE usability evaluation methods I got super confused. Specially ...
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65 views

How to test an onboarding?

I have to test an onboarding, and I'm pretty blocked because I'm running out of ideas for tasks for the testing. It's an onboarding of 12 steps showing the product and showing step by step how to use ...
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188 views

Selecting the right user testing method for mobile app

We have a mobile app for different platforms. And now we want to improve the UX and UI. Due to the security policy, we cannot install analytic tools. I'm thinking of options we have to measure our ...
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1answer
45 views

Is there any value in a post user testing questionnaire considering the sample sizes being small?

I worked at company that after user testing sessions got users to complete a post testing questionnaire. The questionnaire tended to ask user for an NPS score, answer SUS (usability) questions and the ...
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368 views

Interesting ways you can provide a client with feedback from user testing?

User testing reports are often pages long, lets face it how often do clients actually read this. What interesting ways can you share the results of user testing?
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95 views

Which ergonomic criteria would justify the behavior of redirecting the user to a 404 redirect page?

Assuming UX experts are familiar with the Bastien & Scarpin Ergonomics Criteria, How would you classify the behavior of user clicking in a link and being redirect to a 404 page? I'm struggling to ...
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1answer
65 views

How do you prototype systems that are normally connected to Active Directory or other complex external systems?

I am working on a product that has a quite typical setup when it comes to enterprise software: it is usually connected to the Active Directory of the origanization and authenticates its users against ...
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27 views

Log in before confirming a transaction

My team and I are building a self-service web portal that allows users to make the transaction as they would in person at a bank...first, when the users visit the web portal they process the ...
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9answers
13k views

How do you get users to think aloud?

When I moderate user tests, I sometimes find it hard to get users to verbalise their thought processes - to think aloud. Users are are very good at give me a running commentary on other things - be ...
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36 views

AB test of image gallery on search results

Product description Any kind of ecommerce site or marketplace where the primary user flow is: A search page where the user searches / filters to find products that the user wants to buy with many ...
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1answer
91 views

Usability testing: what can be the best questions to ask a user to understand if they prefer infinite scroll vs pagination?

For example, unsplash.com has an infinite scroll. Let's say we want to change it to pagination. What can be the best questions to ask a user for a usability test?
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Do you get differentiated data from Google Optimize A/B test with multiple user targeting variables?

If you target test variations for your users with Google Optimize will you get differentiated values for those variations such as mobile, tablet, location and so on in one single A/B test, or we just ...
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50 views

Tree testing during a redesign - which answers are correct?

I'm working with another UX person on reorganizing the information architecture for a large website. The IA work may eventually lead to a complete redesign of the website and will certainly impact ...
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1answer
100 views

UI Testing for multi screen setups

I was wondering if there was any tools/ systems, that are capable of simulating multiple screens for use on UI testing. Context: We are developing an application which can consist of multiple ...
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1answer
45 views

How do you know what to test at the right time on a product?

You have a hypothesis of a new feature that would improve x on your product and you don't have any data backing up your decision as this feature is new territory. How do you know this hypothesis is ...
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1answer
63 views

Usability testing with multiple devices in the same session with the same user?

We had a pilot test of usability testing. We only planned to do tests on desktop pc because that's what we think is the main device with the our user group. After the pilot we had a feedback ...
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67 views

Best practices for System Usability Scale (SUS) Scoring

My UX team has always utilized SUS Scoring after our usability tests. We work with Student Information System Software and after testing a new feature, we follow up with a SUS Scoring survey. The ...
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3answers
477 views

What kind of card sorting is the best?

I have an online grocery website, it includes different categories and subcategories, I want to test the the usability of categories tree, in this case closed card sorting or open card sorting is the ...
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1answer
58 views

Suggested number of groups in open card sorting

I'm going to use OptimalWorkshop for conduct an open card sorting exercises (unmoderated) with about 35 cards. I will recruit about 40 participants. Do I need to constrain the number of groupings ...
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3answers
152 views

Where can a ux designer find data for a user persona or an empathy map when working on a fictional project for their portfolio?

When working on a fictional personal project that will only serve as a portfolio piece (i.e. briefbox projects), how can I find the appropriate data to create user personas? I want to emphasize my ...
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2answers
207 views

How to merge login/signup into one option

Currently for our platform, we are using facebook login & Mobile number verification for login and sign up pages. User does not need to have any additional password to complete his registration. ...
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5answers
219 views

Running usability tests with the same people that have passed it previously

I will be doing the second testing soon. The question is: Is it possible to invite to the second testing those people who passed the first testing?
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2answers
104 views

Usability testing analysis

I've seen some researchers "behavioural analysis matrix" when analysing user testing sessions, they have participants at the top and tasks at the bottom and simply tick yes/no if participants complete ...
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1answer
53 views

Testing the experience of entering sensitive information

I would like to understand any applicable methods for testing the user experience when entering sensitive financial information, specifically as part of usability testing with interactive prototypes. ...
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107 views

Usability Testing with kids

I am currently studying Multimedia Design at Business Academy Aarhus, Denmark, and we are learning a lot about UX Design. I am working currently on a project about Usability testing with kids and I ...
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1answer
109 views

How to test which CTAs prompt users to take specific actions

I'm experimenting with different messages/Calls-to-Action in our product to see which specific CTAs are most successful at prompting our users to take specific actions we want them to take. Besides ...
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2answers
88 views

Referring to a prototype in a remote user test

I'm preparing a user test that will be run remotely. After letting the user try out the prototype there would be a set of questions. I'm curious when referring to the prototype the participant just ...
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5answers
589 views

Do users care about https?

We were discussing the usage of https on our company website, at least in the checkout process. Since we are already using a Cloudflare business plan, I suggested running tests and turning on their ...
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1answer
25 views

Usertesting from a distance… with old hardware

A large group of our clients uses old hardware to buy our products online. They like our webshop and want to help improve their experience. So when we want to do usertesting we try to visit them, it's ...
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1answer
177 views

Ideal length for an effective survey

Are there any articles or canonical data available for determining the ideal length of a survey? Trying to figure out what would be a sweet spot for the number of questions that can be in a survey. ...
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1answer
38 views

A/B Usability Testing Technique Format?

I'm currently preparing a usability test for a module interface I'm designing and I want to be able to structure the test to ensure the best results. Currently, there are 3 versions of the interface, ...
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1answer
37 views

Scroll v/s tab-based layout within an app - Is there evidence that tabs work better?

So, I am working on a climate change app wherein people can view and compare their carbon footprint. We need to showcase recommended actions to reduce that footprint and then those actions turn into ...
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42 views

A/B test in the moderated User Testing

Just wondering if it's common and practical to show our participants another version of our design to get their thoughts? My concern is validating version A without observing version B wouldn't be a ...
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Usability Test Facilitating and Synthesis - how long does it take you to do? [closed]

We completed 6 usability tests last week. The last test was completed at the end of day on Thursday and the meeting to present findings was scheduled for noon on Monday. I felt like this wasn't enough ...
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3answers
112 views

How to make sure the user does not inadvertently dismiss a modal?

I'm working on a page editor where you have the ability to insert images from an external/third-party source. The library of images will be displayed in a modal that sits on top of the page editor. ...
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2k views

A standard / benchmark test for user familiarity or proficiency with computer technology in usability testing

When conducting usability testing, a variable that comes up is the competence or familiarity of different users with Internet or software application technology. It seems strange to compare different ...
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4answers
456 views

How to test a mega menu

I've been asked to test a mega menu. I can't use a tree test because that tests the information architecture and I'm looking for a way to specifically test the layout and organisation of the mega menu....
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1answer
79 views

Memory task usability test

What is the appreciate scenario to have a task in a usability test be focused on evaluating participant recollection of content on a page? I recently what a user test where participants where asked ...
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3answers
75 views

Solutions for user testing during WFH?

It's been really tough trying to do user-testing through Zoom. Really struggling. Do any of you have any suggestions? Have you been facing similar problems? Any hacks? Thanks!
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3answers
806 views

Usability testing of design system components and patterns

This is my first post here, and what I am searching for has not been found yet, so I must be very innovative (jokes aside). I have gotten a mission at my current company from the C-level to test ...
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3answers
277 views

Interviews aimed for a website redesign

When conducting user interviews for a existing website redesign, do you ask them questions regarding their pain points of using the current site or do ask questions regarding the sector itself? So for ...
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1answer
57 views

Is it ok for a button to open in a new tab?

We have an application that allows users to write posts/articles. Within this application, there are a couple features that require users to upgrade. I think it's reasonable for the upgrade button to ...
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5answers
3k views

Why is embedded help not popular?

I'm wondering why modern help systems are more passive than active? For example, each good guide through something look like this: So why we don't see this directly on website (service provider), but ...
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3answers
909 views

iOS app: Action Sheet, single Screen Detail or Scroll View?

I can't decide which option is best. What I know for good is that, in 'Section1', if I tap on 'All' next to the 'CHAPTERS' line, I get the full list of chapters in order to perform multiple choices ...
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1answer
79 views

Is this considered Formative or Summative Usability Study?

An A/B test done to introduce two new designs, version A and version B, collects three metrics, number of steps to reach page, System Usability Scale (SUS), and one question which uses Likert Scale. ...
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1answer
145 views

Availability of statistics on usability testing software market

Hold on a minute. Before you're too quick to close this question, this isn't a "Tell me which software is best" or "What software do you use" question. What I'm wondering is, is there any actual hard ...
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1answer
102 views

How are UX metrics mathematically statistically calculated? [closed]

I am new here on StackExchange. I am curious, since I working on something very UX-related. And I know that there do exist different metrics for measuring the outcome of UX. However, how are these ...
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1answer
79 views

Literature on how to design a notification sound?

A part of a thesis, I need to design a couple auditory notifications in a car. Something along the lines of "check tire pressure", which isn't a warning. I have written down some relatively vague ...
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4answers
159 views

Is it ok to run usability tests with non-customers?

I'm a designer for a health tech startup that makes applications for orthopedic providers, and a recurring issue I have is extremely limited access to users for research and testing. Due in part to ...

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