Questions tagged [usability-study]

a technique used to evaluate a product by testing it on users. This can be seen as an irreplaceable usability practice, since it gives direct input on how real users use the system.

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How to discover what users NEED and not what they WANT?

I have been thinking a lot about my favorite quote from Henry Ford: If I asked people what they wanted, they would have said 'Faster Horses'. -Henry Ford The trouble I have been having is that I ...
jonshariat's user avatar
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159 votes
19 answers
66k views

What is best practice for designing form error messages?

I've seen quite a lot of research on form design, but so far, I haven't come across any studies on error message design best practices. The only piece of advice seems to be that each error should ...
Virtuosi Media's user avatar
68 votes
5 answers
28k views

Why does the space bar do page down in browsers

Why is the space bar doing a page down in some viewer apps, especially browsers and PDF readers? For me this seems to be a bit counter-intuitive, and also this behaviour affects games and other ...
SztupY's user avatar
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51 votes
7 answers
4k views

How do you prevent scope creep in agile projects when usability testing?

I have a client who recently asked me about this problem. I was wondering how you'd handle it? They are new to UX and to Agile methods, so they are struggling in interesting ways. As part of a ...
Jared Spool's user avatar
47 votes
21 answers
6k views

Do I really need a login button?

We've been having a discussion in the office surrounding a login page we're developing for a new web application. The web application is in intranet-based application, and is mainly used by users who ...
Sk93's user avatar
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38 votes
4 answers
10k views

What objective qualities make a user interface intuitive?

How is intuitive defined in terms of UI? Are there any studies about what objective and measurable qualities make a user interface intuitive? What design principles, patterns, or approaches are most ...
Virtuosi Media's user avatar
33 votes
7 answers
5k views

Why does the golden ratio work? Or does it?

This is just one example of an article promoting use of the golden ratio in design. Over the past few years I've seen quite a few similar articles, but none of them really seem to go into depth beyond ...
Virtuosi Media's user avatar
32 votes
10 answers
33k views

Which way should arrows point for a dropdown button?

In the following images I've animated a button dropdown where the arrow animates to the downward position when displaying the dropdown menu. Wondering if there is any usability studies on this or if ...
whatsnewsaes's user avatar
32 votes
4 answers
10k views

Studies showing that the more form fields there are the less conversions you will get

Same old story really; another client is requesting that they need x number of fields on their Contact Us form, and no amount of explaining that less=more will suffice without providing objective ...
JonW's user avatar
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29 votes
5 answers
20k views

Do we really need a "Remember me" option on a Login page?

I'm wondering why do we need to ask user to make a decision, for how long he want to be authenticated? This is done by having "keep me signed in" option login page: Why can't we simply "predict" how ...
Paul Podlipensky's user avatar
26 votes
6 answers
2k views

How to design for people not willing to learn?

During quite a few usability tests in the past I have noticed the following: A test person gets a simple task to achieve. Lets say "Book a flight from A to C via B". He should then fulfill the task ...
uxfelix's user avatar
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21 votes
5 answers
7k views

How should I introduce participants to a usability test?

I've been conducting usability tests for a few years now for a variety of products and interfaces. These have been in-person and remote, high-fidelity and low-fidelity, structured and unstructured. ...
Max E's user avatar
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20 votes
6 answers
2k views

UX impact of standard stock photos

It's pretty clear to me that standard stock images (examples 1 / examples 2) don't help to build a brand or identity. Are there any studies about the impact of stock images? Any other thoughts? In ...
Phil's user avatar
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20 votes
2 answers
5k views

Apart from safety, has there been any research conducted, hopefully current, with respect to user-experience and right- vs left-hand traffic?

Background The terms right-hand traffic and left-hand traffic refer to regulations requiring all bidirectional traffic, unless otherwise directed, to keep either to the right or the left side of ...
Code Maverick's user avatar
19 votes
7 answers
540 views

What's the biggest surprise you've had in a usability test? [closed]

Usability tests often present some real surprises where the participant's mental model does not match what they're presented with. What are the biggest or most interesting surprises you've come ...
Pete Williams's user avatar
19 votes
4 answers
2k views

Dark screens in cars

I am a designer just preparing an app for the "in car" area. Normally we have a bunch of colors to use and we usually use dark colors on a light background. Now our client came up with some question ...
Luzie's user avatar
  • 191
18 votes
6 answers
5k views

Correct terminology for "please the interviewer" bias?

I'm pushing usability testing within my workplace by performing some Steve Krug style usability tests, which have gone down so well that the product owner now wants me to add some marketing questions. ...
Francis Norton's user avatar
18 votes
5 answers
2k views

SUS Scores and Doubts

My team just started using the SUS to baseline our applications against each other. There are some doubts regarding the relation of the questions to web applications and web sites. At times study ...
user avatar
18 votes
5 answers
690 views

Usability results: 5 users fly through UI, 1 user fails. What to do?

Which approach do you usually take when a majority (5 of 6) of users can easily complete a task during usability testing while one user fails? I cannot really describe the task exactly but it would be ...
Anna Rouben's user avatar
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17 votes
12 answers
8k views

"I agree" check box or buttons

I'm designing an application which allows the users to sign up if they agree to the terms and conditions. If the user agrees to the terms and conditions, sign-up process will be successful and the ...
PS86's user avatar
  • 364
17 votes
5 answers
609 views

How to rescue a usability test whose participant is lacking confidence?

Last night, I was conducting a usability test with a participant who was very uncertain of his actions. Before the test, I said all of the usual stuff about it being a test of the software and not him,...
Mal Ross's user avatar
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17 votes
2 answers
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Have usability studies been conducted on the use of alphanumeric characters as labels for controller buttons?

Controller Question Over the years there have been a wide variety of home consoles each with their own (mostly) unique controller designs1. One thing that most consoles have in common is their use of ...
ahsteele's user avatar
  • 552
16 votes
12 answers
2k views

How do you take notes at speed?

One of the things that I've quickly found out when doing usability testing and field studies is that it's hard to keep up with the pace of what's going on and take sufficient notes. How do you cope ...
user avatar
16 votes
7 answers
527 views

Helping participants in usability tests

I've just completed a round of lab-based, co-present usability tests as part of a usability audit for a web-based map application. I have ten tasks for the participants that require them to perform ...
Mitch Malone's user avatar
15 votes
5 answers
6k views

UI Lag: What's considered "smooth"?

I'm building a drawing application that let's users annotate images and diagrams in a freehand style. Not unlike a glorified MS Paint program, but there is heavy background processing going on. ...
nonot1's user avatar
  • 429
15 votes
11 answers
636 views

If people don't know what they like, how do we make things that they will like? [duplicate]

Possible Duplicate: How to discover what users NEED and not what they WANT? The question "What are your favorite counter-intuitive principles or ideas within UX?" has interesting responses from ...
Allan Caeg's user avatar
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15 votes
3 answers
48k views

What should be maximum and minimum length of persons User Name & Password? [closed]

I am wondering because I am trying to make sure that person have right amount of spaces for their user name. User Name and Password are security measures and should not be easy to guess. I have fixed ...
HelpNeeder's user avatar
15 votes
1 answer
2k views

Tufte's data density, readability and comparison

I'm intrigued by Tufte's data density. While I love his definition of data / ink ratio which can be easily measured, I have hard time measuring data density. He defines data density in a graphic as a ...
Kraken's user avatar
  • 393
14 votes
9 answers
189 views

How do you ensure that you've covered the whole site in your work?

I'm a relatively recent practitioner, and although my work's quality is pretty good, I still have one big back-draw (in my opinion): I always miss something or two when making or fixing a web site. ...
user avatar
13 votes
7 answers
843 views

Which makes for a better UX: using copy that is short and simple or copy that is casual, yet possibly more wordy?

In the context of a web app, which makes for a better User Experience: using copy that states the facts as simply as possible or copy that speaks in casual language, yet could end up being more wordy? ...
jonshariat's user avatar
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12 votes
4 answers
863 views

Paying test subjects for user testing/beta testing

I've read that focus groups are a poor way of conducting user research as it attracts professional focus groupers who work the focus group "circuit" for a living. This obviously has major drawbacks as ...
Lèse majesté's user avatar
12 votes
6 answers
3k views

full-color icons vs. greyed-out icons in menus

Icons in menus are often full-color. Even though the page an icon/menu item controls is not active, the icon still appears in its normal hues. To distinguish the icon which is active, a designer will ...
mg1075's user avatar
  • 1,300
12 votes
5 answers
794 views

Usability testing for open-source projects?

I'm working (slowly) on an open-source project, and I was hoping to do some usability testing once it's a bit further along. Also, hopefully the GIMP devs will notice this question ;-). I'm not sure ...
Robert Fraser's user avatar
12 votes
1 answer
430 views

Applicability of Fitts law in expert user scenarios

Fitts law states that "the time required to rapidly move to a target area is a function of the distance to the target and the size of the target.". Simply put, if user is about to click/tap/press a ...
Art's user avatar
  • 4,493
12 votes
6 answers
8k views

Open source / free screen capture tools for user testing [closed]

What free tools are there on the Windows platform that I can use to capture what mouse movements and clicks a user makes during an evaluation? Ideal product would: Not be likely to crash and freak ...
iftheshoefritz's user avatar
12 votes
3 answers
2k views

How do users react to a browser request for geolocation?

Is there a study about a user's reaction to a browser request of a geolocation? What is the percentage of acceptation? In which case? What triggers acceptance and what triggers denial?
Solene's user avatar
  • 121
12 votes
3 answers
2k views

Usability testing and responsive web design

What are your take on usability testing and responsive web sites? The flow of page objects, hiding and showing different types of menus or the resizing of objects could have a big impact on ...
Tony Bolero's user avatar
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11 votes
3 answers
213 views

How can I structure a usability study to produce findings that relate to the long-term use of a tool by an expert user?

I am building a tool that will be used in a call center. The users range from part-time temps to 5 year veterans. I have personas that reflect these. I have two (quite different) prototypes of a ...
Jon White's user avatar
  • 1,798
10 votes
5 answers
355 views

How can I produce an insightful, quick 'n' dirty usability report?

I was asked by the company I work at to make a usability report in a few days that shows the state of the current site under the following limitations: I don't have any budget or gifts to give to the ...
user avatar
10 votes
2 answers
6k views

Does it matter if Pagination controls are Left, Centered, or Right-Justified?

Should Pagination Be Left, Centered, or Right-Justified? Does it matter? Any usability studies? We are redesigning our pagination to be more usable. In the process a question came up of where to ...
Taj Moore's user avatar
  • 9,307
10 votes
1 answer
1k views

Is there any research on the usability of the pull-to-refresh gesture?

While the original thought behind pull-to-refresh was to take advantage of the scroll motion, which a user would use to see if any new messages appeared at the top or bottom of the list, to refresh a ...
Tin Man's user avatar
  • 2,796
9 votes
5 answers
971 views

Research on Walk-up-and-use systems

I am interested in research on Walk-up-and-use systems. From what I found so far, Walk-up-and-use systems are described as "system that requires no explicit user training" (hci-hub, FH ...
DerMike's user avatar
  • 203
9 votes
3 answers
558 views

Check out cart that has too much radio button

I need your feedback about too much radio button on a checkout page. I wanted to show all the available option on the page rather than hiding them with a dropdown. Problem is the checkout page look ...
Bachim01's user avatar
  • 155
9 votes
2 answers
322 views

How do people react to voice commands in AI?

I'm looking for documentation on how people react to talking to an artificial intelligence system like, say, Siri (especially now that iOS6 has dictation). How 'comfortable' is it to use voice ...
Yisela's user avatar
  • 3,079
8 votes
5 answers
12k views

Best way to organize data gathered during research?

What is the best and most scientific way to organize all the qualtative data gathered during research? I think this is important because with easy to understand research and data, it will be difficult ...
ih123's user avatar
  • 601
8 votes
2 answers
742 views

Do users behave differently to interactive lo-fi wireframes compared to hi-fi mockups in user testing sessions

We're designing a product feature for a mobile app and would like to test it using invision(so it is interactive) on some users before we start working on any hi fidelity design. In theory this is ...
Blue Ocean's user avatar
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8 votes
4 answers
508 views

While establishing Heuristics for usability testing,do you advise using your own heuristics or pre defined ones

I am conducting a usability study of medical content delivery systems and I was planning to use some heuristics present in a CHI paper for my Heuristic evaluation.However since the area of focus is ...
Mervin's user avatar
  • 44k
8 votes
3 answers
848 views

How do you teach basic usability concepts to people who don't know anything about usability?

At the company I work for I'm the specialist in usability, we produce a lot of work and I try to get involved in the design as much as I can. However I do not have the time to work on every project ...
ArchieVersace's user avatar
8 votes
2 answers
323 views

Where can I find usage Heatmaps of common user interfaces?

I found this amazing Mozilla Firefox usage Heatmap and find it a great insight into the usage of Firefox and browsers in general. Are there other resources which have similar heatmaps for use of ...
Ben Brocka's user avatar
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8 votes
2 answers
226 views

Has any research been done on Steve Krug recommendation of using 3 users for a Usability evaluation

In the book, Rocket Surgery Made Easy Steve Krug recommends using 3 users (contra Nielsens 5 users) for a usability evaluation. Has this ever been researched by anybody.?
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