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Questions tagged [trust]

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1answer
110 views

Material Design vs Trust

I am at the cross roads whether to use material design or not for startup website. I want to give the visitors feeling of that It protect your privacy (ie: does not sell ads based on user data), ...
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2answers
108 views

Customer Migration… more like customer confusion

I have recently been put on a customer migration project, making customers change web/app/retail experience. The company I work for has acquired another company in the same industry. Everywhere I ...
0
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1answer
52 views

Effect of fuzzy images/text on the user

My logic in my head is saying if a page contains fuzzy/pixelated images or text then this will put an element of distrust in the users head. This can occur from designers or developers using an image ...
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2answers
77 views

Separating team or a whole learner team?

I have a presentation about "Trust and E-commerce" which was about how to implement trust in E-commerce sites like alibaba.com. I believe that knowing how and why we should implement trust, is ...
2
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1answer
142 views

When using embedded browser authentication, how can I increase user trust?

I have run into this situation before but I will speak specifically about a current project, since it is a good example. I am building a desktop application that uses the Stack Exchange API, and ...
3
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3answers
143 views

Best moment to ask for payment in a scheduled service?

We're a cleaning services marketplace, right now we're charging the customer before their first service to ensure that they do have the money available, and after that, all the upcoming services are ...
2
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1answer
38 views

What are the benefits and drawbacks of pre-rating users?

I'm working on a website where clients can hire people. After working together, "clients" and "staff" can rate each other from 0-5 stars. If someone creates a "staff" profile and has never worked ...
4
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2answers
135 views

Do “text seals” increase conversions on payment forms?

Generally, studies find that having trust seals like Norton or Verisign increase conversions on credit card entry forms. Is there any evidence that homebrew "text seals" do the same when compared to ...
3
votes
1answer
157 views

Impact of plural vs singular names [closed]

I've just bought a domain for my mobile app/website project, and an interesting question popped to my mind. I don't know what would be the impact of this decision in terms of user experience, user ...
2
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1answer
153 views

Analyze the website [closed]

I have no idea how to analyze a website if PET design principles are followed or not for a particular website. I have started practicing UX though I was a front end developer. Dont have clue if this ...
2
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2answers
756 views

Which is more effective at eliciting customer trust: “Trusted by” section or customer testimonials?

Working with various industrial companies in competitive markets, I've noticed that there are a lot of protective feelings about customer information. No one wants to give a competitor an edge by ...
12
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3answers
724 views

Are websites and interactions designed to build or skip levels of trust?

I saw this article posted on the NN/g website talking about a hierarchy of trust, similar to Maslow's pyramid of needs, in that basic needs have to be satisfied before higher levels of needs become ...
2
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1answer
60 views

Trust and interrupted user journeys

I'm considering a user journey which will be hosted on a single site, but will launch into another site (e.g. PayPal) for the user to make a payment. I'm concerned that launching into a different site ...
5
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4answers
261 views

Beautiful harmonic stock photo people vs photos of real people

When on a website and going to the contacts page or form there is often one or more photos of people (supposedly) working there. Stock photos Some companies use stock photos with beautiful ...
1
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2answers
107 views

External service - Embed website or link to it?

I was recently discussing with my sister, who is building a travel website, and is planning to add a iframe to the partner travel insurance company, so users can register for insurances inside her ...
6
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2answers
502 views

Implementing PET thinking (designing for Persuation, Emotion, Trust) into agency process

So I have been given the task of implementing in the PET design techniques into our agency's UX process and making sure this is instinctively baked into every project we do going forward. Currently ...
1
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5answers
358 views

How can I make a login form seem more trustworthy?

We have a web app where the user has to log in at the beginning. The login shows our company logo, the name of the product incl. logo of the product and the login form: I showed this app to a test ...
3
votes
1answer
94 views

Maintaining a high degree of user trust on System that selects the best recommendations of a product for the user

I have been presented with the problem of rebuilding the reviews section of a Product page. The Problem: I am afraid of affecting negatively my users' trust by allowing an automatic system to select ...
1
vote
1answer
70 views

Should I require user verification before publishing article?

I am currently developing a website that's all about used written content. Users write columns that will be available on the website, thus giving them a place to be read. In the old version of my ...
17
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2answers
3k views

Does the padlock icon make users perceive your site as safer?

I was recently in a discussion with one of our developers about the usage of padlock icons (not on the https link) in user interfaces. I remember encountering the icon in lots of different situations;...
3
votes
1answer
105 views

Does adding a twitter feed from the CEO increase conversion rate of a website?

I'm thinking of adding a live twitter feed from the CEO to the company profile page. Do you know of any research about adding this to an e-commerce site? I'm asking as twitter is most commonly used ...
14
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4answers
6k views

Does adding PayPal to a checkout increase conversion rate?

Right now we only accept payment by Debit or Credit Cards. We see a lot of customers getting to the cart confirmation and then not completing the order. I personally feel this is because the page ...
0
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4answers
83 views

Pros/Cons - Personal Photo on registration page

Will putting your personal photo on the registration increase trust? I've seen this on Customer IO and I think that it is a good idea however I've also asked around and people think that it might not ...
5
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2answers
332 views

Does a country specific top level domain (TLD) affect perception of a (non-US) community site?

Note: This is similar, but unrelated, to this question, which asks about using a non-US TLD for a US site. Do country specific TLDs influence users' perception of the relevance of content on a site? ...
3
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1answer
514 views

Building trust on a high-value e-commerce site

I'm going to design an information architecture for an online diamond jewelry shop with focus on a diamond ring configurator for a project at university. A questionnaire has identified these customer ...
2
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2answers
199 views

Encouraging users to invite team members [closed]

We're currently rebuilding our on-boarding process... Our tool is a team solution and the user only sees the real benefit when their team is connected to our product. What are some good methods to ...
3
votes
2answers
110 views

How do you test the credibility of a community advice site?

I am looking for standardised techniques or question sets that can be used to test the value, credibility or trustworthiness of a community advice site. In particular, I'm interested in testing ...
5
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3answers
210 views

Is it preferrable to include testimonials or case studies on a B2B website?

Testimonials and case studies are a common way to get a second-voice onto the website to help sell your product / service from business-to-business. However, useful case studies are much harder to put ...
8
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2answers
360 views

how can you improve the appearance of security

What are the different ways to make users (especially paranoid one's like me) feel safe about the security aspect of the site?
5
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3answers
2k views

Norton Safe Web Verification — Impact on User

I have a client who insists on getting their website validated by Norton Security Verification and displaying the seal. However, I am skeptic and do not trust Norton products. I recall an impression ...
10
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1answer
1k views

Do Generic Testimonials help in building user trust?

I am working on a site revamp for a staffing company and they really wanted to use testimonials to highlight how successful they are in placing quality candidates. Though I do agree that quality ...