Questions tagged [telephone]

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0answers
25 views

Asking if phone number uses TTY Device?

Is it necessary on a contact form to ask if a user's phone number is using a TTY device? I've tried doing some internet searching but am unable to find anything.
0
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1answer
37 views

Should a Complete List of International Dialing Codes Be Provided or Only A Subset?

I am designing a form which prompts the user for their mobile number. The platform is global and therefore the form should be able to accept any mobile number from any country. Looking at this ...
0
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1answer
81 views

Generic “get in touch” icon [closed]

I usually use the phone call icons, or email, sms, and so on. But in my case we found the need for a generic "get in touch" icon, which will lead to either email, or phonecall, or sms, depending on ...
145
votes
12answers
25k views

Why is being “on hold” on the telephone not made less annoying?

I am on hold right now while calling my internet provider for a service question, and all I am hearing is some music and a voice saying "please be patient" every 30 seconds or so (for 30 minutes now). ...
10
votes
1answer
197 views

Why do mobile phones require to “send” a dialed number?

In phone devices with rotary or touch tone dials you can just dial the number and the call will be made. It may happen that the call won't be made, or the user will dial a wrong number. However, the ...
1
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2answers
631 views

Separate list for call history and messages or all in one list for messenger app UI

I am currently developing the prototype for a call and text messaging client for iOS. I would like to know what's the best way to display the call history. Currently my idea is that calls are just ...
1
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3answers
161 views

Is phone call with number entry better UX than a web site or app?

I recently switched pharmacies, and realized that sometimes software is not the best solution. The previous pharmacy had a system where I could order refills by calling a phone number and typing in ...
4
votes
4answers
5k views

Why do some automated phone systems use a typing sound effect?

Sometimes when I call a company's customer service phone number, an automated phone system answers. These systems will ask me questions to identify the type of information I am seeking, the type of ...
12
votes
6answers
3k views

Proper Term for “Phone Type”

We have several forms which enable users to enter a phone number. Corresponding to the number, we have a "Phone Type" field which allows them to select work, mobile, home etc. Phone Type lacks ...
1
vote
1answer
54 views

Designing a UI with ability to call (or lack thereof) in mind

I'm looking to design a section of the UI which will list phone numbers, and: Either list the phone numbers as non-interactive if a user cannot make a call, or as interactive if they can. (ie ...
7
votes
1answer
254 views

Any usability studies on “on hold / waiting” calls?

I was wondering if there are any current studies on Call On Hold messages. Today I had to call 3 different companies that put me on hold, with all of the experiences ranging from bad to nauseating, so ...
9
votes
6answers
4k views

How do “We call you back!” buttons on websites make sense?

Web sites of companies offering products or services show a link or button asking you to request them to call you back. It's usually presented in a very prominent way, for example a red button labeled ...
0
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2answers
132 views

Why do some automated telephone interfaces make you press # after entering a fixed-digit sequence?

If an automated telephone interface asks me to enter the last four digits of my social security number, why does it also ask me to press # at the end. Shouldn't it be able to recognize when I've ...
1
vote
3answers
254 views

Is there any evidence whether call centre staff using “air traffic control” spelling of letters helps or hinders understanding?

When they say back to you: "Can you confirm that the first 3 letters of your account / car number plate are Romeo, X-ray, Alfa" ? Does this actually help comprehension ? http://en.wikipedia.org/...
29
votes
7answers
18k views

Automatic calling system: “Press star” or “Press asterisk”?

I'm not a native English speaker and currently have a task on my desk to translate some texts for an automatic telephone calling system. You know the stuff: to confirm your request, press one, to ...
3
votes
4answers
204 views

Does a normal business really want me to call them, if they're only providing a premium rate phone number?

I'm not sure if this is in scope here, but I suppose any system, even phone support, has relevant UX aspects. I'm wondering if there's any situation where providing a premium rate phone number as the ...
2
votes
3answers
226 views

Why didn't the phone companies change the length of the phone numbers for new applications like faxes?

An ordinary telephone number has seven digits (not counting the area code). Beginning in the 1980s, there was an "area code" explosion as people got multiple phone lines. One of those new applications ...
61
votes
12answers
25k views

Why did early telephones use a rotary dial instead of 10 individual buttons?

I was watching a video of little kids trying to figure out how to use a rotary phone, and it was not immediately clear to any of them how the rotary mechanism was supposed to work. That got me ...
0
votes
4answers
1k views

Why do call centers suck so much, and why do people hate them? [closed]

Question: Why do people hate call centers? What is it about call centers that make them a user experience nightmare? Call centers are clearly an effective means of doing business, otherwise they ...
3
votes
1answer
469 views

Telephone 'hold' messages?

What kind of 'feedback' is the most user friendly / least annoying to show to the telephone caller than they are held in a telephone queue ? Verbal message (repeated endlessly) ? Music + sporadic ...
3
votes
4answers
259 views

Why do voicemails tell you the number before the message?

In a typical mobile phone IVR voicemail system you are read out a long and (most likely impossible to remember or recognise) telephone number before playing the message the person who called you ...
7
votes
4answers
13k views

best way to display phone numbers from various countries?

The site I'm working on will list contact data for dealers from around the globe. I'm uncertain what the best way to display non-US phone numbers is. Reading Local conventions for writing telephone ...
29
votes
4answers
33k views

Should I manually hyperlink phone numbers using “tel:” on my websites?

In code, you have the ability to make a phone number on a website into a link by prepending the phone number in the href with a "tel:" So, for example, you can create a link to 800-867-5309 with the ...
2
votes
2answers
156 views

Replace polling with clever simulation

On our website, users can type in their phone number to verify it. We initiate the call and pop up a verification code on the screen. However the dialog box stays up indefinitely, until the user ...
5
votes
2answers
284 views

Validating Phonewords/Vanity Numbers

I am redesigning a system where the user can enter various contact details for associates via a personal details form. In this form there is a phone number input field. After a phone number is ...
27
votes
12answers
77k views

Friendly format for phone numbers

Currently on my website users are required to input their phone number in a very specific format (555-555-5555). If you forget the dashes it breaks. Does anyone have a good suggestions for how to be ...