Questions tagged [signup-signon]

Signing up: registering for a service. Signing on: Accessing or logging into a service, usually to access some stored data. Often found together, since signing on requires one to have signed up at some point.

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21
votes
6answers
9k views

Login/sign-up in modal dialogs

I've been working on a web-platform for some time now. As I was writing the usual "Sign-up" and "Login" pages I realized that a whole page was an overkill for such simple tasks so I decided to put ...
25
votes
5answers
5k views

Best way to combine sign in and sign up in the same form?

I want both forms to be extremely simple - sign in much like facebook in the header with 3 inputs side by side - email, password then "sign in" (or is "log in" better?). I also want to USE THE SAME ...
0
votes
2answers
171 views

A platform designed to support both: subscribers and user accounts?

We've created a platform where users can subscribe to their favorite organizations' newsletters (similar to Mailchimp). But we also want to allow subscribers to post content on their organizations' ...
23
votes
6answers
9k views

Should email verification links expire?

It's a common practice for websites to send email verification links on sign up. Should these verification links expire? I know about a bunch of website where they do and I wonder why?
2
votes
4answers
209 views

Request invite to closed web app - what information to ask for?

Our site is a closed service where users request an invitation to access the site. We are primarily looking for producers and makers to join to share information about their products, stories & ...
0
votes
1answer
106 views

Registration case studies/research

I am working on a commercial website where customers choose a template and then use a drag and drop interface to create their own adverts or promos. Before the customer can access this section ...
1
vote
2answers
208 views

Get the user to accept Terms & Conditions when signing up with OAuth

The register form I'm working on allows the user to sign up using their Facebook account or to create a new account by typing their email and password. Here a mockup: Currently, clicking on the ...
0
votes
1answer
52 views

Should I use a guided questionnaire or forms for new member sign-up process?

I've been tasked with designing a membership join process for a nonprofit. Is there a best practice/process for developing a sign-up process that has multiple steps and also needs to validate the ...
-2
votes
1answer
78 views

What's the best signing up a user through social login?

I'm working on a project whereby both email and phone number is required from the user. The user is able to sign up by email or through their social account. From my understanding of social sign ups ...
3
votes
1answer
80 views

Repeated password entry despite it being visible?

If the signup for a new user account dialog includes an input field to set a custom password which has an option (eye icon) to uncover its current textual contents, should there also be an input field ...
2
votes
1answer
155 views

How to inform the user they have been logged out from their previous account when logging in to a new account in a new tab

We have multiple products that belong together, a suite of products. They all share a single-sign-on solution ie users can log in to one of the products and are automatically logged in to all of the ...
3
votes
5answers
1k views

Potential UX issues with password-less logins?

There is a fantastic article entitled Is it time for password-less login? that suggests that we could use the "reset password" link as the default login action to any site. It provides a lot of ...
2
votes
4answers
515 views

Is it ever useful to show the Password Requirements on page load?

I have a hypothesis that I have no idea how to test other than lots of observational testing, but perhaps someone has covered this already. On signing up to a new service and being presented with the ...
2
votes
4answers
454 views

What's the best way to validate an invited user via email that another user provided?

User 1 is an account administrator and can create (invite) other users on the account. User 1 inputs an email address for User 2. User 2 receives a welcome email at that address with a link to confirm....
1
vote
1answer
98 views

How to deal with multiple address layouts [duplicate]

I am facing a small UX obstacle, that is related on how to handle address layouts for different countries. We are building basically a sign up process, that asks the user to enter their country of ...
2
votes
1answer
128 views

Users asking to reset password in account registration

Ive been pouring through responses in a customer satisfaction survey we put in our account registration and I've noticed a few responses that surprise me. Several people have gone to account ...
0
votes
2answers
64 views

Website main action requires Sign Up: sign-up first vs sign-up on submit?

I am building a website in which we rely on the community to build contribute to publically available resources. The main call to actions on our landing page will be browse and contribute. The ...
2
votes
1answer
71 views

Best way to smoothly onboard whilst adhering to text message laws

Our team have just discovered the harsh laws surrounding the opt-in/opt-out for receiving promotional SMSs. Our current workflow is this (we are a prescription management application): User sees ...
12
votes
7answers
23k views

Text for email address validation!

When validating email address on sign-up/login page which is the right grammar? "Please insert a valid email address." OR "Please enter a valid email address." OR just "Invalid email address." ...
2
votes
1answer
48 views

Implementing social sign-up to a complex registration form

I am working on a ticket to research & implement social sign-up to an already complex form. The registration form is currently 2 pages long & requires users to opt-in or out of newsletter ...
0
votes
0answers
30 views

Signup as first step after app was installed

What are the arguments to ask users to signup before they can use your app? For example in a secret luxury accommodation booking app, once you downloaded the app, you are forced to create an account....
0
votes
1answer
44 views

How to avoid creepiness when suggesting profile edits in a social network?

I'm building a small social network for a specific audience and have a question about how to best leverage info provided by a user's friends to help complete a user's profile. Here's two examples: ...
2
votes
3answers
193 views

“Sign Up/Join Now” versus “Learn More/Find Out More”

Does anyone have any insight regarding the use of a Sign Up "Call to Action" (CTA) versus a Learn More CTA? Here's my thinking: "Sign Up" is ideal in situations where the lead is MOST informed about,...
1
vote
5answers
120 views

Company seats registration flow - looking for alternatives/opinions

I'm trying to verify whether the company seats registration flow I built makes sense or not and I'd like to hear about other ways/options/flow. As a part of my SaaS product, I want companies to be ...
0
votes
2answers
363 views

Signup flow: synchronous or asynchronous?

So let's say we have a paid subscription signup flow. Usually paid signup flow is implemented in a "synchronous" manner: collect details click on "sign up" wait for card details/charge/etc if ...
56
votes
12answers
14k views

How to create better user account creation experience for customers who do not want to create an account

Trust and personal information security are very important issues these days when it comes to online accounts, so it is not unusual for people not wanting to create an account (i.e. provide personal ...
0
votes
1answer
183 views

What is the optimal time for a user on Login Page?

Google Analytics shows that my users need 30 seconds on average to complete the login, while a lot of password resets happen. What is the optimal timeframe a user should spent on the login page? Is ...
1
vote
3answers
171 views

Account Registration--Age Gates: Birthdate vs Birthyear vs Age Range

Legally, because of laws both stateside and international, we are now allowed to have users under the age of 13, without obtaining parental consent. To meet this need, we need an age gate to determine ...
5
votes
4answers
335 views

How to prevent creation of multiple accounts under the same company?

Let's say there's Company ABC and Employee A signed-up for an account under his own email address (e.g. employeeA@companyabc.com). However, let's say Employee B signed-up under the same company but ...
0
votes
1answer
78 views

When to Ask for Location During Sign Up

I'm working on an app that sends technicians to fix problems. Think of it like Uber for repairs. The service is only available in a select few cities, and the way the sign-up process right now is ...
4
votes
1answer
16k views

is “If link is not clickable, copy and paste it into the address bar” really required for verification mails?

I want to make my verification email (or account activation email) really neat with just one "confirm your account" button. However most of the times I've seen that verification email contains below ...
3
votes
4answers
255 views

Directing a user to an appropriate log in form

Hypothetically, a business has a suite of 10 products, each with separate domains. This business has separate 4 user groups who achieve different tasks on each product. Some products are made for only ...
23
votes
11answers
9k views

How to ensure users can't sign up for multiple accounts?

I'm working on a web app right now which users will normally have to pay to use, but I want to also offer a short demo period (haven't settled on how long yet, but somewhere between 1 day and 1 week). ...
54
votes
11answers
7k views

Does it make sense to authenticate a user when he/she provides existing valid credentials while registering?

Someone came up with this proposed behavior recently and I haven't been able to find examples of services working the same way. I have to say I don't really like it, but can't put my finger on a ...
4
votes
2answers
167 views

Is there a standard for distributing permission for account creation?

I am creating a web app that will require the user to have an account to access, but I am not allowing people to create accounts freely. I want to give specific people permission to a pre-existing ...
0
votes
2answers
161 views

CTA focus for Sign up or Sign in?

In my web registration form I have signup/signin button options (CTAs). I do not want to confuse the user with two bright and obvious CTA buttons, myself and my client would much rather have just one ...
1
vote
5answers
138 views

Login or signup on landing page?

I was curious as to whether the landing page of a social mobile app should be built for a user to signup or login. This example lands on the app's signup page with an option to be redirected to the ...
3
votes
3answers
100 views

Signing up before or after creating a listing — which performs better?

I'm working on a marketplace site where a user can be a buyer, a seller, or both. Right now I'm focusing on onboarding from a seller's perspective. Think about sites like AirBnB, Ebay, or Etsy, where ...
7
votes
3answers
2k views

Why separate login and signup page?

I was wondering why basically all webpages use separate login and signup pages. Not necessarily separate html files, but they are usually built as two separate forms. Why not have one form with email ...
5
votes
4answers
282 views

How to design for preferences when optional and mandatory options are both available?

I saw an unexpected sign up process with the Ghostbrowser beta invite when creating an account, and I wondered what the conventional strategy is when you have to mix mandatory and optional choices on ...
2
votes
3answers
564 views

From a UX perspective, when should you send the confirm your email message

In our sign up process, we ask the user to create a login (username and password) and then ask them to fill out the rest of their account which is a much longer process. There can be a one to many ...
1
vote
1answer
59 views

Which is the preferred way for a mobile Create Account Form (all input fields on one screen vs. multiple screens)?

I'm thinking currently about the Create Account Process on a mobile app. Is the preferred way for the user to fill all his credentials (Username, E-Mail, Password, Confirm Password, Birthdate, Gender) ...
8
votes
2answers
1k views

Sign up and onboarding

We have a big project management web app. Before the user can use the app, we have some steps to complete, like: 1 - Signup - 6 fields (Name, Email, Password, Job Role, Phone and Captcha) 2 - ...
1
vote
1answer
139 views

Best way to get a user to sign up via an app

I am developing an app, which allows a user (Leader) to develop plans for many other users (followers). The Leader will be able to update a follower's plan (and the follower receives a notification) ...
0
votes
1answer
70 views

Should I allow unconfirmed users to store a credit card?

I'm currently building a site where a user can sign up, and amongst other things, opt-in to a paid subscription for a selection of products. Currently, my workflow has the following steps: Sign up (...
1
vote
4answers
126 views

When to ask the user to login for a more personalized experience

I’m currently working on an appointment platform for a drugstore chain. The current flow is as follow : User select a service and get geolocated or enter is own location information. The user can see ...
23
votes
9answers
7k views

Reducing Password Complexity?

Since starting my new role I've found that 20% of log in sessions are resulting in a dropout. From watching user recordings, I believe this is down to users forgetting their password. Users log in ...
0
votes
2answers
225 views

Can a progressive sign up experience surpass a regular sign up experience?

I am wondering if the common sign up strategy shared by almost all websites is always the best: Provide username Provide password and e-mail or mobile number Provide more information and confirm e-...
2
votes
3answers
491 views

Signup and Login button position in mobile view ( Left - Right ) or ( Top - Bottom ) , which one is better? [closed]

Signup and Login button position in mobile view Left - Right or Top - Bottom , which one is better?
0
votes
1answer
109 views

Where should the 'no account?' button go?

On a website I am creating, the user is prompted to login before they can access the main content page. However, if they do not own an account, they can create one. Where should this button be placed? ...