Questions tagged [signup-signon]

Signing up: registering for a service. Signing on: Accessing or logging into a service, usually to access some stored data. Often found together, since signing on requires one to have signed up at some point.

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2answers
67 views

Best practice for requiring an “access code” before user can use app

To put things into context, we have an app that lets users earn money by just learning. Because of this, we have to be quite strict about which users are allowed to sign up as we obviously have ...
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2answers
173 views

A platform designed to support both: subscribers and user accounts?

We've created a platform where users can subscribe to their favorite organizations' newsletters (similar to Mailchimp). But we also want to allow subscribers to post content on their organizations' ...
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1answer
54 views

Should I use a guided questionnaire or forms for new member sign-up process?

I've been tasked with designing a membership join process for a nonprofit. Is there a best practice/process for developing a sign-up process that has multiple steps and also needs to validate the ...
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1answer
82 views

Repeated password entry despite it being visible?

If the signup for a new user account dialog includes an input field to set a custom password which has an option (eye icon) to uncover its current textual contents, should there also be an input field ...
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1answer
114 views

How to deal with multiple address layouts [duplicate]

I am facing a small UX obstacle, that is related on how to handle address layouts for different countries. We are building basically a sign up process, that asks the user to enter their country of ...
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2answers
66 views

Website main action requires Sign Up: sign-up first vs sign-up on submit?

I am building a website in which we rely on the community to build contribute to publically available resources. The main call to actions on our landing page will be browse and contribute. The ...
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1answer
71 views

Best way to smoothly onboard whilst adhering to text message laws

Our team have just discovered the harsh laws surrounding the opt-in/opt-out for receiving promotional SMSs. Our current workflow is this (we are a prescription management application): User sees ...
2
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1answer
138 views

Users asking to reset password in account registration

Ive been pouring through responses in a customer satisfaction survey we put in our account registration and I've noticed a few responses that surprise me. Several people have gone to account ...
2
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1answer
48 views

Implementing social sign-up to a complex registration form

I am working on a ticket to research & implement social sign-up to an already complex form. The registration form is currently 2 pages long & requires users to opt-in or out of newsletter ...
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0answers
30 views

Signup as first step after app was installed

What are the arguments to ask users to signup before they can use your app? For example in a secret luxury accommodation booking app, once you downloaded the app, you are forced to create an account....
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1answer
44 views

How to avoid creepiness when suggesting profile edits in a social network?

I'm building a small social network for a specific audience and have a question about how to best leverage info provided by a user's friends to help complete a user's profile. Here's two examples: ...
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1answer
184 views

How to inform the user they have been logged out from their previous account when logging in to a new account in a new tab

We have multiple products that belong together, a suite of products. They all share a single-sign-on solution ie users can log in to one of the products and are automatically logged in to all of the ...
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1answer
78 views

What's the best signing up a user through social login?

I'm working on a project whereby both email and phone number is required from the user. The user is able to sign up by email or through their social account. From my understanding of social sign ups ...
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12answers
14k views

How to create better user account creation experience for customers who do not want to create an account

Trust and personal information security are very important issues these days when it comes to online accounts, so it is not unusual for people not wanting to create an account (i.e. provide personal ...
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2answers
228 views

Get the user to accept Terms & Conditions when signing up with OAuth

The register form I'm working on allows the user to sign up using their Facebook account or to create a new account by typing their email and password. Here a mockup: Currently, clicking on the ...
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5answers
120 views

Company seats registration flow - looking for alternatives/opinions

I'm trying to verify whether the company seats registration flow I built makes sense or not and I'd like to hear about other ways/options/flow. As a part of my SaaS product, I want companies to be ...
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1answer
188 views

What is the optimal time for a user on Login Page?

Google Analytics shows that my users need 30 seconds on average to complete the login, while a lot of password resets happen. What is the optimal timeframe a user should spent on the login page? Is ...
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3answers
171 views

Account Registration--Age Gates: Birthdate vs Birthyear vs Age Range

Legally, because of laws both stateside and international, we are now allowed to have users under the age of 13, without obtaining parental consent. To meet this need, we need an age gate to determine ...
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1answer
78 views

When to Ask for Location During Sign Up

I'm working on an app that sends technicians to fix problems. Think of it like Uber for repairs. The service is only available in a select few cities, and the way the sign-up process right now is ...
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3answers
207 views

“Sign Up/Join Now” versus “Learn More/Find Out More”

Does anyone have any insight regarding the use of a Sign Up "Call to Action" (CTA) versus a Learn More CTA? Here's my thinking: "Sign Up" is ideal in situations where the lead is MOST informed about,...
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2answers
169 views

CTA focus for Sign up or Sign in?

In my web registration form I have signup/signin button options (CTAs). I do not want to confuse the user with two bright and obvious CTA buttons, myself and my client would much rather have just one ...
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5answers
142 views

Login or signup on landing page?

I was curious as to whether the landing page of a social mobile app should be built for a user to signup or login. This example lands on the app's signup page with an option to be redirected to the ...
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1answer
106 views

Registration case studies/research

I am working on a commercial website where customers choose a template and then use a drag and drop interface to create their own adverts or promos. Before the customer can access this section ...
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3answers
101 views

Signing up before or after creating a listing — which performs better?

I'm working on a marketplace site where a user can be a buyer, a seller, or both. Right now I'm focusing on onboarding from a seller's perspective. Think about sites like AirBnB, Ebay, or Etsy, where ...
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2answers
373 views

Signup flow: synchronous or asynchronous?

So let's say we have a paid subscription signup flow. Usually paid signup flow is implemented in a "synchronous" manner: collect details click on "sign up" wait for card details/charge/etc if ...
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3answers
600 views

From a UX perspective, when should you send the confirm your email message

In our sign up process, we ask the user to create a login (username and password) and then ask them to fill out the rest of their account which is a much longer process. There can be a one to many ...
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1answer
64 views

Which is the preferred way for a mobile Create Account Form (all input fields on one screen vs. multiple screens)?

I'm thinking currently about the Create Account Process on a mobile app. Is the preferred way for the user to fill all his credentials (Username, E-Mail, Password, Confirm Password, Birthdate, Gender) ...
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4answers
256 views

Directing a user to an appropriate log in form

Hypothetically, a business has a suite of 10 products, each with separate domains. This business has separate 4 user groups who achieve different tasks on each product. Some products are made for only ...
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4answers
349 views

How to prevent creation of multiple accounts under the same company?

Let's say there's Company ABC and Employee A signed-up for an account under his own email address (e.g. employeeA@companyabc.com). However, let's say Employee B signed-up under the same company but ...
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2answers
1k views

Sign up and onboarding

We have a big project management web app. Before the user can use the app, we have some steps to complete, like: 1 - Signup - 6 fields (Name, Email, Password, Job Role, Phone and Captcha) 2 - ...
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1answer
141 views

Best way to get a user to sign up via an app

I am developing an app, which allows a user (Leader) to develop plans for many other users (followers). The Leader will be able to update a follower's plan (and the follower receives a notification) ...
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1answer
71 views

Should I allow unconfirmed users to store a credit card?

I'm currently building a site where a user can sign up, and amongst other things, opt-in to a paid subscription for a selection of products. Currently, my workflow has the following steps: Sign up (...
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4answers
127 views

When to ask the user to login for a more personalized experience

I’m currently working on an appointment platform for a drugstore chain. The current flow is as follow : User select a service and get geolocated or enter is own location information. The user can see ...
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9answers
7k views

Reducing Password Complexity?

Since starting my new role I've found that 20% of log in sessions are resulting in a dropout. From watching user recordings, I believe this is down to users forgetting their password. Users log in ...
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2answers
226 views

Can a progressive sign up experience surpass a regular sign up experience?

I am wondering if the common sign up strategy shared by almost all websites is always the best: Provide username Provide password and e-mail or mobile number Provide more information and confirm e-...
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3answers
511 views

Signup and Login button position in mobile view ( Left - Right ) or ( Top - Bottom ) , which one is better? [closed]

Signup and Login button position in mobile view Left - Right or Top - Bottom , which one is better?
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1answer
109 views

Where should the 'no account?' button go?

On a website I am creating, the user is prompted to login before they can access the main content page. However, if they do not own an account, they can create one. Where should this button be placed? ...
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3answers
2k views

Why separate login and signup page?

I was wondering why basically all webpages use separate login and signup pages. Not necessarily separate html files, but they are usually built as two separate forms. Why not have one form with email ...
2
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1answer
34 views

How effective in terms of conversions is a logged out user profile creation?

I am designing a responsive website (app in phase 2) whose target audience will be 25-45yo parents/educators. We want users to be able to browse the website without login barriers but ultimately we ...
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0answers
309 views

After Onboarding · Account Activation Flow for E-Commerce

I've been asked to re-UX (and also re-UI) the flow, just after the Onboarding process of new customers/users/accounts for a wineshop e-commerce. Basically I'm talking of 7 different possibility that ...
2
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4answers
210 views

Request invite to closed web app - what information to ask for?

Our site is a closed service where users request an invitation to access the site. We are primarily looking for producers and makers to join to share information about their products, stories & ...
2
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4answers
682 views

Is the use of username/password in a mobile app needed? [duplicate]

We can log in with google or facebook. Android users should have google account already linked, ios users could create one. If someone doesn't want to use google, he can log in with facebook. Is the ...
10
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4answers
837 views

To Link or Not to Link Social Logins with a Matching Email

I have a site that allows logging in through: Email (must be verified and unique) Facebook Twitter LinkedIn. Once you have created an account through one of those 4 methods, I provide the ability ...
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2answers
130 views

Using “Next” in a flow vs explicitly describing what the next step is

Suppose I have a user flow (e.g. a signup flow, but the question is applicable to any flow), where there is a single path the user can take through, e.g.: Input user details Add Profile picture Find ...
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4answers
153 views

Why do apps not emphasise on 'Login' buttons like they do for 'Sign up' buttons?

There are few obvious reasons for a prominent sign up buttons like, We need more signups We need the visitors to locate the sign up button quickly Most of the apps, dont sign out users after they ...
2
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2answers
300 views

If you don't know the user, prompt Login or Sign up page?

Say you have a new feature on your website/app and you have a user that is going to visit it but you don't know if she is registered. Which of the following would you prompt? Login [field][field]......
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3answers
180 views

Wording of third-party login button

Which one do you think is the right way to put it: "Sign up with Google" or "Sign up using Google"? I feel that "Sign up using Google" is the right way to ask, as "Sign up with Google" says that you ...
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3answers
306 views

How to show several log-in and sign-up options (mobile app)?

I'm just wondering, how do you deal with a sign-up / login page that has a lot of options? As in below, after the onboarding, the user can sign-up / log-in in 3 ways. Is this too overwhelming or is ...
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2answers
168 views

Is there a standard for distributing permission for account creation?

I am creating a web app that will require the user to have an account to access, but I am not allowing people to create accounts freely. I want to give specific people permission to a pre-existing ...
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2answers
131 views

Signing up with Google + Terms of Use checkbox

I'm stumped: How do you nicely solve the requirement of explicitly checking the "I accept the Terms of Use" checkbox when using single-click sign up with Google / Facebook / Twitter? Before we had "...