Questions tagged [shopping-cart]

a queue for holding items to be purchased online as an analogy to physical shopping carts.

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114
votes
14answers
18k views

Why do my users 're'select the amount in the cart?

After looking at some heatmaps and recordings I discovered that a lot of my users reselect the amount in their cart. It's already listed as 1, and they reselect it to be 1 again. My target group is ...
46
votes
11answers
18k views

“Shipping address is same as billing address” or the other way around?

Some online shops follow these guidelines (case A): Let user enter a billing address. Have a checkbox "Shipping address same as billing". Some other online shops do it just the other way (case B): ...
24
votes
5answers
8k views

Add to Cart to View Price

On e-commerce sites (such as Amazon and Newegg.com) pricing in some products will be hidden until you click a link to display the price in a modal/popup, or you are required to add the item to your ...
23
votes
4answers
5k views

Why don't air travel booking sites use the “shopping cart” UI concept?

I am working on an Airline site refactor, and I realized that the abandonment after searching and selecting a flight is very high. I think for returning visitors it would be nice having a way to ...
19
votes
11answers
5k views

Is red an acceptable colour for a submit button on a form for a purchase or booking?

I have been drafted in to provide UX feedback on a recently completed website. One point I made was that red was not a suitable colour for a positive action, i.e. completing a form. The reply cited ...
19
votes
10answers
13k views

How long should you leave items in a basket, before clearing it (if at all)?

Many online retailers allow you to add items to a basket prior to checkout. Some of the big 'names' have a smart strategy that combine baskets and wishlists, and notify you on a future visit if an ...
17
votes
5answers
3k views

Should promotional codes automatically be deleted?

I've created an e-commerce system for a website I'm working on. The administrator can add promo-codes, add categories, and add items within those categories. When creating a promotional code the ...
14
votes
4answers
7k views

Which is better: Buy Now or Add To Cart as the label for a button in a shopping cart form?

I have a site that displays 3 major products and it all links to an external shopping cart which users will have to fill out a form to complete the order. Which label is better? "Add to Cart" or "...
13
votes
2answers
2k views

What is the best eCommerce add-to-cart flow? [closed]

I'm working on an eCommerce website. I found two predominant approaches as to what happens when buyers click the add-to-cart button: Send them to their cart where the main action button is "Checkout" ...
12
votes
2answers
494 views

Is letting the user know how much they are paying a bad practice?

I am talking about this : Are there some psychological reasons for not displaying the amount user is paying on the button ? If not, then why don't I see it anywhere ?
12
votes
4answers
453 views

Shopping Carts: Remaining qty 1 item - What is fair?

We have a course registration system. Each course has a set of seats allocated. ONLY when the actual order is placed is the seats allocated decremented. Therefore, at the moment, it is possible for ...
12
votes
4answers
734 views

Tackling the shopping cart abandonment rate

I'm trying to tackle the high abandonment rate for a certain step in the checkout procedure. The first step in the checkout procedure of the company I work for is a step where customers have to log in,...
10
votes
3answers
1k views

Is the shopping cart page part of the checkout process or not?

I'm currently working on the wireframes of a webshop for a chain of electronics stores (TV's, washing machines, etc). Users can place products in the shopping cart and start the checkout process from ...
10
votes
4answers
2k views

Do we need to show Cart page after user clicked “Add to Cart” from list page?

Suppose if a user clicked "Add to Cart" from a product listing page, Do we need to redirect to Cart page instantly? Or stay on the same page and show "Added to Cart" with disabled style ? How do we ...
10
votes
3answers
2k views

Why would Amazon only allow users to add 30 items in a shopping cart at a time?

Amazon only allows users to select 30 items at a time from the dropdown list and add them to the cart. Why not let the users type the number themselves in case they want to buy more than 30? Is there ...
9
votes
4answers
1k views

How can I improve this Add to Cart experience?

We have a simple platform where readers can buy ebooks. Previously, readers could only buy one ebook at a time and we have finally added a cart feature but I think we are ruining our previously simply ...
8
votes
2answers
308 views

Are people used to seeing a “My Cart” link in the header?

I have been designing an E-commerce platform where users will be able to buy Apps from the marketplace. I had thought of placing "My Cart" links in a number of places, such as: Docked widget in the ...
8
votes
3answers
393 views

Is the “shopping-cart” paradigm suitable for buying add-ons in an SaaS?

We are building an SaaS app where our users will have the opportunity to purchase add-ons such as custom domains, plan upgrades, templates and various other bits and pieces. We are considering a flow ...
7
votes
1answer
227 views

Shopping Cart - What information should you show while browsing?

Does anyone have any data whether or not showing the number of items and/or total price of the items in the cart increases the likelihood of users purchasing the cart? I have my assumptions, but I'd ...
7
votes
3answers
427 views

Why can't you update options in shopping carts?

I've been researching shopping cart designs, and so far it seems like the consensus is that the only thing you can update in a shopping cart is quantities. Let's say I've added a large t-shirt to the ...
6
votes
9answers
2k views

Which is more understandable: “delete” or “remove” an item/itemset from a cart?

In my particular use case, the user's cart is composed of items (which are physical objects in the real world) that usually come in multiple quantities. Therefore, I give them the option of ...
5
votes
5answers
4k views

What are your eCommerce Shopping Cart best practices and notable UI examples? [closed]

What are the best shopping carts you know in terms of visual design and usability. In addition, provide best practice tips when designing a shopping cart as @scunliffe did.
5
votes
3answers
694 views

Display price with taxes or not?

I need to decide whether to show prices on an online store with or without taxes. This is significant for the site and the user as the service is labeled as the cheapest on the market. If taxes ...
5
votes
3answers
1k views

Product cart slide in or pop-up instead of redirect

I'm in process of redesigning a website for my company, in cooperation with a digital agency. Our business is one of the leading companies in our country that sells consumer electronics (notebooks, ...
5
votes
6answers
816 views

2 different ways to sell products on one website

I have a customer who needs 2 different ways of selling her products on a website and i'm not sure how to approach it. She designs and sells hand-made clothes. Right now she has a Facebook page where ...
5
votes
6answers
967 views

Dropdown cart menu vs on click

Although not a designer I'm trying to make our site as user friendly as I can. In so doing I have heavily customized it. Currently I have a "problem" with the cart and the user-menu. The "problem" ...
4
votes
6answers
7k views

Color for add to cart button

Is there a best call to action color for "Add to Cart" buttons. Does the color of this button have any effect on decision making? I read somewhere that the color red may trigger "eating" so most of ...
4
votes
4answers
2k views

Best Practice: Creating an account during the shopping-cart process

What is better in e-shop shopping-cart? 1) Automatically create accounts together with the purchase (automatically generated password is sent to the e-mail). or 2) Let the user the optional ...
4
votes
6answers
302 views

How do I make this unconventional shopping cart experience more intuitive?

So we have this bookstore which sells language related literature. Many times you will have a book, or collection of books, which is available in a range of different languages. A good example of this ...
4
votes
2answers
20k views

For shopping cart, use a session or cookie?

My current site uses a session to store all the items in a customers shopping cart. Of course a session will only last so long, so if the visitors came back in perhaps a few hours, or even the next ...
4
votes
2answers
3k views

Coupon code on checkout process

I'm creating a shopping cart with the option to use a Coupon for discounts, but some doubts came to my mind. I was reading a study case where the web site had problems with users leaving the page on ...
4
votes
2answers
243 views

cart items quantity notification

I have an e-commerce site and in the top right I have the typical image of a cart, and next to it the quantity of items in the cart. Currently the quantity shows the number of different products, ...
4
votes
1answer
199 views

Multiple items in one basket that get processed at different rates on completion of checkout

Does anyone have any good ideas on how to solve the problem of having multiple products in one order (basket) that are processed at different rates once the user completes their purchase? An example ...
4
votes
1answer
171 views

Products in a users cart that goes out of stock

Within our e-commerce solution we have a stock indication for in, out and low on stock. It's B2B and the use case exists that a user might start filling their cart, leave the website and come back ...
4
votes
3answers
855 views

Ordering actions in a toolbar

I'm building wireframes for a checkout/cart system. Based on the state of the cart, I have two toolbars within the item listings The actions are: Save for later, Remove, Edit Remove, Email When ...
4
votes
4answers
608 views

Why do apps rarely indicate the selected icon on their navigation bars

i'm looking for a suitable way to indicate that the user is on the cart page on an ecommmerce app by differentiating the cart icon from the rest of the icons on the navigation bar. there's obviously ...
3
votes
7answers
827 views

Does this site use a good UI for shopping cart? [closed]

Does this site use a good UI for shopping cart? How do you drop something in the cart? Is it intuitive enough to be used?
3
votes
2answers
76 views

What do you do when the user interrupts the purchase process?

If a user on an e-commerce site is in the middle of a purchase process when they leave to another part of the site, or perhaps leave the site completely, what information should be retained if they ...
3
votes
2answers
317 views

Where to place advanced search option in a shopping app?

Should users be provided with options to adjust budget, color, category etc. while searching or on the catalog page ? I think providing advanced search options on the catalog page where relevant ...
3
votes
1answer
2k views

Shopping cart : Checkout

What is the best way to handle a shopping cart checkout : redirect to paypal and let paypal handle all the work? (user will be send to another page is this an issue ? ) work in steps (like Apple ...
3
votes
2answers
101 views

cart call to action color on mobile [closed]

We are designing an e-shop for a bakery. What do you think about the yellow call to action button to complete the order? The other option is a black button. Which one do you think would create more ...
3
votes
3answers
229 views

eCommerce Payment Process

We have an eCommerce website that takes credit card payments, everything is fine, however sometimes a user enters their details, gets approved and moves on to the Complete page - they then hit back ...
3
votes
2answers
1k views

Increasing add-to-cart rate, decreasing conversion?

I am currently optimising an e-commerce website. The request was specific to the product pages, after gaining insight from analytics and feedback two alternatives were proposed, and tested. The add-...
3
votes
2answers
854 views

What is the best position of placing a cart icon in Ecommerce websites?

I told to design an eCom websites using all new UX. Not the old ones what so many companies or websites using. When we surf the eCom we see a Cart Icon mostly in left corner. I want to change the ...
3
votes
3answers
550 views

Shipping Cost in Shopping Cart Page?

I am working on Product e-commerce responsive website. It has shipping cost that we are showing in check-out page based on the shipping address entered by the user. The problem is, after entering the ...
3
votes
2answers
132 views

Do I need “Continue Shopping” button on the shopping cart?

I did read a lot about shopping cart page this week and everywhere people insist to say: Add continue buying button on your basket to reduce the abandonment. The button "continue shopping" is an ...
3
votes
1answer
49 views

What's the best way to express discounts on an order summary?

Is there a standardized way to express discounts or credits in an order summary? Example... Sub total: $20 Discount: -$10 Total: $10 I've seen discounts expressed as -$10, $-10, ($10), and +$...
3
votes
1answer
97 views

Should basket abandonment emails pre-populate the basket with its abandoned contents or take the user to their existing basket?

There are loads of topics around why abandonment emails are important, when they should be sent, how many stages and bla bla. But what is the common practice by the leading e-commerce companies and ...
3
votes
1answer
2k views

Shopping cart in a drop-down - great pattern or fancy obstacle for shoppers?

I'm interested in facts considering performance of Shopping cart placed in a drop-down. Take a look here to see an example: http://uxporn.uxpin.com/shopping-cart/shopping-cart-popover-from-bell-ui-...
3
votes
1answer
243 views

Looking for 'planner' design patterns and opinions

We are designing a revamped part-time studies course catalogue at the post-secondary institution where I work. One of the features I have included is an authenticated planner for saving and ...