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Questions tagged [shipping]

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1 vote
1 answer
117 views

What is the best way for a Seller to change a shipping provider for product delivery?

I am currently designing a checkout flow in Figma for our e-commerce website. We are a B2B marketplace where galleries can post their artworks for sale. Our website partnered with a shipping company. ...
Jireh R.'s user avatar
1 vote
2 answers
78 views

Should we communicate the shipping *progress* here, or will it be redundant?

We're a small e-commerce business. A few weeks after we've shipped an order, we'll be checking in with customers to see if everything's okay. The e-mail will have three clickable options for them to ...
ᴍᴇʜᴏᴠ's user avatar
0 votes
1 answer
208 views

Should I use shipping estimate calculator on product page?

It's almost like common sense (at least by observing many different online stores) to show a shipping estimate cost on the shopping cart page. With this, the user have the information of how much the ...
CelsomTrindade's user avatar
0 votes
1 answer
59 views

How to show & change different states of a system for supply chain

Two ways I can think of in regards to supply chain is a drop down showing order status such as not started, processed shipped. Or a slider like mechanism showing progress towards the end similar to ...
Frank Visaggio's user avatar
1 vote
3 answers
178 views

Should I store ZipCode on Storage?

I'm working on an e-commerce website and there is the zip code field (in Brazil we call it CEP) that is a data that can be very usefull, for example, I can get most of the address information (city, ...
CelsomTrindade's user avatar
0 votes
2 answers
159 views

Best practice for delivery dates

I work for a company that ships products worldwide. When communicating delivery expections to customers, is it better to have real dates ("Delivery on Septemeber 9th") or number of days ("Delivery in ...
Tommy Alvaran's user avatar
3 votes
4 answers
326 views

Progress Indicator for Slow Progress Process

I am designing a quick reference status indicator for a customer facing application. We would like to allow our users to check their status with our help desk, though that process only has three ...
Nick's user avatar
  • 31
5 votes
1 answer
3k views

What is the best way to add a different billing address in a e-commerce website?

I'm a UX designer, actually working on a e-commerce website template. Here are my doubts : When users want to buy a product, the moment they are doing the address form, if they want to receive the ...
Léa Mendes Da Silva's user avatar
-1 votes
6 answers
633 views

UI Pattern for selection list - feedback and suggestions

I'm designing an ecommerce checkout process and I would like to get some feedback or other ideas on how to visually display the shipping options for customers. Currently we have 3 options, regular, ...
Zee's user avatar
  • 1
2 votes
1 answer
83 views

Should I put the PayPal option at the beginning or middle of a purchase experience?

PayPal stores user addresses for quick shipping entry. The question I have is, should I have the PayPal vs. native pay option right at the front of the process, so all information is handled by PayPal ...
JClaussFTW's user avatar
  • 1,326
2 votes
1 answer
70 views

What is a common way to communicate to users that their package will ship in more than one box?

I've got a project where I'm going to be working on the way an eCommerce website will be communicating to the user that their purchase will be shipped in two boxes. I'm most interested in eCommerce ...
eeklipzz's user avatar
  • 411
31 votes
12 answers
17k views

Is it better to include shipping cost in the product price?

Assume you want to buy a product online The first shop offer 50€ and there is 10€ of shipping cost. The second shop offer 60€ but with free shipping cost. download bmml source – Wireframes ...
Renaud's user avatar
  • 7,613
21 votes
6 answers
2k views

Why do address forms ask for the US state?

Inspired by Why do credit card forms ask for Visa, MasterCard, etc.? - Why is it standard for web sites in the United States to ask for ZIP code and state? Asking for the state is redundant. The ...
Pekka's user avatar
  • 391
4 votes
2 answers
2k views

What is the UI design for summarising multiple packages for multiple orders in an e-commerce site?

I'm looking for the best way for a customer to track their e-commerce orders in a summary format. The difficulty is, there may be several packages to ship for each order. A customer may have placed ...
JustCurious's user avatar
8 votes
4 answers
2k views

Tracking Shipment Progress

I am currently in the process of designing an application where customers can log on and see a list of all of their existing orders and view where the current transit progress is. Just like FedEx or ...
Jason Frade's user avatar
  • 2,286