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Tagged with service-design customer-experience
2 questions
3
votes
1
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Maintaining and improving a user journey map
I want to improve an existing user journey map and am curious about additional layers that can potentially be added to it.
This is a journey map for a travel app. The stages of the journey are
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- 10.8k
5
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Other term for "user experience"
User Experience usually refers to human-computer interaction, but the underlying
concepts and research methods are relevant to many other fields, particularly the built environment (architecture, ...
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