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Questions tagged [selling-ux]

the act of selling user experience to customers, managers, co-workers and employers

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103 votes
12 answers
16k views

The coding monkey dilemma

This is a quotation from an interview with a practitioner with a technical background and role: Developers are all smart people; they don't enjoy their work if somebody tells them this is what you ...
Pariya Kashfi's user avatar
38 votes
5 answers
3k views

How do you combat the "As a user" comments

In my current organisation I am constantly running into clients (both internal and external) who (when disagreeing with a recommendation) say, "as a user ... I think you're wrong". How do you tell ...
Phil Hauser's user avatar
27 votes
8 answers
3k views

Is UX better marketing than marketing?

In our field we continue to sell our product in terms of better user experience, easier to complete tasks, less pressure on user and so on. We do that being convinced that it benefits our customers ...
Benny Skogberg's user avatar
26 votes
6 answers
2k views

How can I justify UX processes? [duplicate]

Possible Duplicate: How do you persuade an organization to value UX? Within the past year I have joined a large company as a 'one-man-user-experience-show' and am often called upon to produce ...
user avatar
25 votes
7 answers
2k views

Staying relevant as a UX designer at my company

Tried searching for a similar question, but didn't find anything... I was wondering if there are ways to increase my usefulness to my company, in my role as a UX designer. My skillsets primarily ...
Armando's user avatar
  • 413
17 votes
5 answers
4k views

How do you persuade an organization to value UX?

UX is such an underrated field in a lot of industries. I wonder how companies consider employing UX designers and even heavily valuing their suggestions. Some big companies happen to see the light and ...
Allan Caeg's user avatar
  • 3,485
14 votes
5 answers
822 views

Evidence for The Broken Window Theory in UX?

In criminology, Broken Window Theory postulates that seemingly small defects (graffiti, broken windows) in the environment around us can lead to increase in more serious crime by the means of priming, ...
daniel.sedlacek's user avatar
13 votes
7 answers
767 views

How do you go about convincing the stubborn "powers that be" to let you change a clumsy layout that users are used to?

How do you go about convincing the stubborn "powers that be" to let you change a clumsy layout that users are used to? Say there was a layout in a previous version of software from years back and ...
Matt Rockwell's user avatar
13 votes
4 answers
1k views

What to do when client can't afford user research?

I feel most experts would agree with me when I say "User research is king". You can't know how your users will react to a product until you ask them. That said, some clients are on tighter budgets ...
Dom Ramirez's user avatar
13 votes
4 answers
897 views

"Selling" the management on need for UX focus

After the novelty of finding this SO section wore off (and being rightfully shamed of asking a duplicate question), I'd like to rephrase this question so it would target what I feel is a gap in ...
Oleg's user avatar
  • 390
11 votes
3 answers
920 views

How do you handle not being allowed to do stakeholder interviews?

I was recently hired for one of my first new projects and have been interviewing stakeholders. I got through the interviews with other people who work for the client, with no problems. However, the ...
David's user avatar
  • 1,308
11 votes
4 answers
2k views

How to sell people on the benefits of user research?

I work for a small team right now that is going through a requirements tornado. I know that the reason why is that they have no idea what their users want. They haven't done contextual interviews, ...
Zelbinian's user avatar
  • 375
9 votes
1 answer
1k views

What are the first steps for growing UX operations in an agency?

I'm the first UX hire at an aggressively growing digital agency. I've been doing UX for corporations for a few years and before that was mainly doing dev and some minor design work. I'm working on ...
Bryan Robinson's user avatar
8 votes
4 answers
814 views

How to convince stakeholders to invest in proper UX?

I'm working on a web app with a team of 5, including me. One database administrator, one project manager, two programmers and me the front-end designer. This project is an internal reporting system. ...
kdub's user avatar
  • 211
7 votes
4 answers
765 views

If I am not the developer and I haven't hired one, how should I explain the development step of my UX design process to potential clients?

I'm working on a new website for my freelance UX design company. One feature that has done very well with usability testers so far is a new section of the site explaining my design process. Testers ...
David's user avatar
  • 1,308
7 votes
3 answers
5k views

What are some resources for activities / games to teach User-Centered Design? [closed]

I am building a workshop to teach User-Centered Design. The target audience is people who want to integrate UCD into their software development process. What I am looking for is activities and games ...
daydalis's user avatar
  • 321
6 votes
3 answers
728 views

Justifying UX against business KPIs i.e. click rates [duplicate]

Possible Duplicate: How do you persuade an organization to value UX? How can I justify UX processes? How are you justifying UX effort e.g. redesigning a page to be less cluttered or just ...
Rainer's user avatar
  • 63
6 votes
3 answers
226 views

Handling JAVA developers

I am about to start a long project where the end-goal is to overhaul the UX of a very niche product: Public Key Infrastructure (PKI). The first part of the project is a 4 week long pre-study, research ...
codeWolf's user avatar
  • 162
6 votes
2 answers
140 views

How to manage a priced app; in terms of timing and managing after license expiry?

I am developing a desktop app; and it is the first time I intend to publish it to the public for selling. I have two options for pricing, and two options for managing after license expiry. The two ...
Saleh Feek's user avatar
5 votes
3 answers
2k views

How to get stakeholder buy-in for proposed UX research initiatives?

Undertaking usability studies often requires selling them first. What methods have you found effective for getting your plans approved? One example: I've used short project overview plans in the ...
Adam's user avatar
  • 501
5 votes
2 answers
599 views

Why does Google's main page have such a modest design? [closed]

A lot of modern-ish websites have slick effects: transitions, animations, filters, etc. But on Google, the main page doesn't have a single animated transition. No input, button, or link state change ...
knitevision's user avatar
5 votes
2 answers
572 views

Convincing importance of a great UI [duplicate]

We have a good set of algorithms which are the core of our business. Our product itself works mostly as a plugin inside other workflows. There is web based UI which is used by some of our customers ...
edocetirwi's user avatar
5 votes
2 answers
220 views

Mobile application without direct authorization \ registration

UX \ UI professionals. The question connects both the user experience and data security. We are going to build the app, where the user is going to pay for the services. He should enter his email, ...
Rikki Tikki Tavi's user avatar
4 votes
4 answers
241 views

The term "User Experience" in sales

This might be redundant, but I'm curious about the end user's experience when they read the phrase "User Experience". I've seen a number of websites say that they design the best user experience, but ...
Andy Fleming's user avatar
  • 1,712
4 votes
4 answers
592 views

Presenting a new design to a client?

It's still a little bit difficult for me to comfortably present a design. It always feels like I'm searching for a structure as the words come out of my mouth. This leads to the presentation coming ...
ux_ramathorn's user avatar
4 votes
6 answers
235 views

Features or more functionality in a product is what a customer want?

[Customer experience] I have started a hardware startup with one of my techie friend. Couple of days back we had an argument over adding two or more functionality or feature in our product. As ...
B L Λ C K's user avatar
3 votes
2 answers
364 views

What to do when your UX specialist acts like a HIPPO?

In a rather unique situation. While the ux person is not the highest paid, This person uses articles and a dominant voice to justify their decisions. Not saying they haven't provided good ux solutions ...
Blue Ocean's user avatar
  • 10.7k
3 votes
3 answers
2k views

Is using a sentence as a search filter better to engage the user compared to showing featured items?

In a marketplace, what do you think will be better: Making a sentence that the user completes by picking from several options that lead to results base on his request, or just showing featured items (...
Ita-S's user avatar
  • 31
2 votes
6 answers
915 views

How do you stand up for the admin user experience in enterprise software applications?

I've noticed in the enterprise application space, people use 'admin' user or a trained user as an excuse for building poor quality admin experience. For ex, when problems such as 'The steps taken to ...
sacnayak's user avatar
2 votes
3 answers
429 views

Canonical names for GUI design patterns

In communication with colleagues and clients, which authority (website, book, …) should one refer to for canonical names of GUI design patterns (for web pages, mobile apps, desktop applications etc.)? ...
Crissov's user avatar
  • 2,508
2 votes
2 answers
85 views

How do you work with stakeholders to prioritize ongoing enhancements? [closed]

I have several clients with sites and platforms that have fallen into disrepair over the months and years due to a lack of ongoing enhancements, improvements, and iteration generally. I'm looking for ...
Refe's user avatar
  • 608
2 votes
2 answers
59 views

How do I tell users that they can ask questions in Audio format?

My site is a legal consultation platform. I am offering an option for users to ask questions in an audio format as well. I know that the way I'm doing it now is wrong because only 1% of the users tap ...
Aysennoussi's user avatar
2 votes
1 answer
93 views

Are there any good UX articles from non-ux sources? [closed]

In my efforts to sell UX in my company, I want to round up some good examples that show the value of UX. I just read a UX Matters post called Evangelizing UX Across an Entire Organization. In it, ...
sgryzko's user avatar
  • 435
2 votes
1 answer
130 views

How much design change can users and stakeholders appreciate?

Summary When you seek to improve a bad design, how do you get enough buy-in from stakeholders and users to "rip the band aid off", or is incremental improvement usually the only way to get enough buy-...
Jason Frank's user avatar
1 vote
2 answers
877 views

How to convince clients to use a one-page layout?

I've designed and developed a beta site with a one-page layout, which is having difficulty getting its final approval from the client's president and vice president. They are not technical people and ...
David's user avatar
  • 1,308
1 vote
4 answers
410 views

Should large corporations have dedicated UX teams? [closed]

I'm just curious if my opinion is outside the norm. I work at a large corporation with a 200+ person IT department -- which includes 2 UX Architects, 3-4 frontend web developers, and a couple graphic ...
reknirt's user avatar
  • 113
1 vote
3 answers
149 views

UX as a priority in software application design outside of IT

I came across an interesting discussion on the Academia StackExchange website about why talented scientist write horrible code. To summarize some of the main discussion points (I suggest reading it ...
Michael Lai's user avatar
  • 27.2k
1 vote
3 answers
678 views

What is the expected scope of the UX design for customers?

I think in UX design, sometimes you have to think about the end-users as being the person who we are ultimately solving the problem for. So if you deliver a product that the company likes but their ...
Michael Lai's user avatar
  • 27.2k
1 vote
1 answer
200 views

How to respond to "We already have a (non-UX) designer; don't bother us"? [closed]

I'm a freelance UX designer working in an industry where only a few of the largest companies have UX designers or UX groups. Currently, I'm looking for new projects and contacting specific people in ...
David's user avatar
  • 1,308
1 vote
2 answers
263 views

Sales Ride-Alongs: opportunity for quick research, or a waste of time?

I was recently invited to visit several customer sites to gather user data for future products in the context of a sales call. We had an hour at most with these folks. The rep set the tone, then ...
LindaCamillo's user avatar
  • 3,034
1 vote
1 answer
235 views

How do I get my client to focus when he wants to do only more?

I am facing a classic situation where my client has drawn a gigantic mindmap with branching nodes and trees and given it to me for scoping out the project he wants built, Now I know that 80 percent ...
Amit Erandole's user avatar
1 vote
1 answer
142 views

UX: Aesthetic-Functional Heuristic or Empirically Based Research? [closed]

What's best to make people buy in, sponsor and support UX within businesses without it? The other day I was reading an article that mentioned that Samsung was losing to apple a battle for consumer ...
edgarator's user avatar
  • 5,968
1 vote
2 answers
32 views

Diagnostics Report vs Form Validation when results are already known?

Context: I'm working on a software where the user can add specific external devices by using their IP and various other settings. These settings need to be entered correctly using a form and if ...
DennisW's user avatar
  • 1,069
1 vote
1 answer
3k views

Expand All / Collapse All / Expand All of Type / Collapse All of Type

I have a specific "expand/collapse" problem that I'm pretty sure I have the best solution to, but my collaborator is calling "clunky." The particular view I'm designing is similar ...
jtomeck's user avatar
  • 13
1 vote
1 answer
38 views

Generic term for measuring time between user creating a listing and removing that listing?

I am measuring the time between users creating a listing and deactivating a listing to A/B test and make inferences around success (for some apps, including the one I'm working on, a shorter listing ...
stevec's user avatar
  • 289
1 vote
3 answers
130 views

How to propose UX practice to your employer [duplicate]

How do one propose to have UX practice at the workplace? UX is not recognised as an essential in the development process of web and mobile in most companies in my country. How do you approach your ...
kiempoturner's user avatar
1 vote
2 answers
1k views

Showing / Hiding Inactive Features in a Product

I'm currently working on a product that includes a few features and other sub-products that aren't always included in the basic package. These features are opt-in and the client would have to pay an ...
Alexander's user avatar
1 vote
2 answers
2k views

What are the standard estimating techniques for UX efforts?

The actual question can be 'Is there any?' Standard software development process have many standard; mutually agreed and proven estimation techniques. Few of them I have listed below: Use Case Point ...
Spicerjet's user avatar
  • 1,138
1 vote
2 answers
267 views

What is the minimum amount of information you need in order to perform a quality heuristic evaluation?

My question is tangentially related to this one, but I'd like to take it a step further. Let's assume I'm an outside consultant and I'm working with a product or system that I have very little ...
Zelbinian's user avatar
  • 375
1 vote
4 answers
4k views

What you guys think about bottom tab bar for mobile versions of websites? [duplicate]

I would like to hear what you think about bottom tab bar for mobile versions of websites. It is called bottom navigation bar too. Here an example: https://pitchfork.com/. I am trying to use it to ...
Lucas Guarabyra's user avatar