Questions tagged [response-time]

the time it takes a UI to respond to an action by the user and the effect this has on UX.

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Should app cache images or fetch them from server everytime in a mobile app?

I'm creating an Android app which is an on-device portal for installing applications. I'm currently storing the required images (apps and category icons) in an Sqlite database using base64 encoding ...
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2answers
238 views

What are some approaches for avoiding rounded corners?

Rounded corners require images (sprites), i.e. extra bandwidth and I'm working with slow Internet connections (think dialup at 56k or less). What are some approaches for designing so that rounded ...
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3answers
240 views

Best Practices for long waiting time

I am working on a SAAS project. When the user creates a campaign, the campaign is being created in 4 days. So is showing them a count down a good idea? and what else do you suggest? Please give me ...
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1answer
147 views

Chat waiting time feedback

We have a Live Chat services but the problem is we don't have enough number of agents to answer all the inquiries of all customers. So customers really need to wait especially during peak hours. Our ...
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2answers
52 views

Implications and knock on effects of late scheduled emails to the user experience?

We are building a large module onto our software that allows hourly data to be processed, and sent out as emails to customers, based on a pre-determined schedule they set themselves. Typically our ...
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1answer
84 views

Usage of skeleton in a search context

I was wondering if it was a good practice to use a skeleton in a context of search and filtering or is it better to only use it when the page is loading and use a spinner on the list while filtering ...
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1answer
52 views

How to repurpose wait time?

Currently, I'm working on an application in which, at a certain point of time during verification, the user needs to wait for access confirmation from the admin. Till then s/he can do nothing with ...
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3answers
98 views

Adding Unneccessary Wait Dialog

I have a scenario in which the user goes through the steps of an installer. One of the steps is to setup the options for the program. The actual saving takes fractions of a second, however it may not ...
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1answer
109 views

Mocks size for Responsive website

we are developing a Parallax website to present our product. The Website should be accessible from any device (Mobile, Tablet and PC) and we are considering to work with 3 different layouts. Standard ...
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1answer
152 views

Apdex - Where does the “four times” factor come from?

You may know the Apdex (Application Performance Index) to give a meaningful statement about an application's performance. There are these three satisfaction zones, namely "satisfied", "tolerated" and ...
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1answer
83 views

have a pagination on the home page can affect the page loading?

I developed a pagination with all news I have in database, and I did it in homepage of my website. I would like to know your opinion, if it´s correct to do pagination on homepage, or if it will be ...
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2answers
152 views

How much is the ideal time for returning a webpage? [duplicate]

I know that the actual time a webpage takes to load largely depends on the user's internet connection, but there is a part of this loading time that I control, that is the time consumed by the server ...
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0answers
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Should you use hyperlinks in mailer daemon responses?

Context We have huge base of eldery people using our mailing system. We currently installed antispam which sends you back any e-mail considered as spam. You need to copy code, then go on separate ...
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0answers
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Dynamic Hosted vs. Statilcally Hosted Web's Performance Metrics

As most of you might not get heard the term JAMstack, it's getting common as it makes the development phase simpler. It makes a light paradigm shift for the platorms like Wordpress to the headless CMS,...
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0answers
26 views

Click here if you are not redirected automatically

After the users have filled up a form, they hit submit. There are a lot of things happening behind the scene the users won't see, so we hang them in a page that says: Click here if you are not ...
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1answer
73 views

Is it acceptable to have users wait for their submission to be visible publicly?

If a user creates a new ad or updates an existing ad, it may take up to X minutes before the changes are publicly visible on the website (the user will be informed of this). For what values of X is ...
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2answers
981 views

Is slow business software bad?

Using several CRM and ERP system I've noticed that many of them suffer from poor performance. Specially SaaS CRM system can have response time of several seconds (1-4s). But I've also seen this ...
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1answer
153 views

Only loading necessary items vs. pre-loading

I'm working on a Chrome Extension, and since Chrome's auto-updating system positively sucks, I'm doing my own. Also, I haven't even publicly released my extension yet, so the design can count on ...
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1answer
98 views

Is adding a sleep to my code to be able to show a loading icon effective for informing the user

I have follow / un follow feature on my website. Currently, you click the button and using PHP and AJAX I change the button background colour. This is a simple action for the website so doesn't take ...
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2answers
172 views

What is the maximum acceptable time a login should take?

Logging into our app takes 15 - 20 seconds, depending on how much the user has access to. Some of this time is purposeful - the login endpoint itself has a minimum time to response of 2 seconds to ...
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2answers
748 views

Long response time from server, what to show instead of a loading image?

I have an API of Web Service, which has a long response time in some cases. What should I show instead of a regular loading image to keep the users feel good (so that users do not get frustrated)?

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