Questions tagged [response-time]

the time it takes a UI to respond to an action by the user and the effect this has on UX.

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203 views

How long should my website wait before auto-suggesting possible choices?

We have an app that autosuggests various possible options based on a database query. For example if a user types 'Steve', it will find all Steves and allow them to choose the correct one. It looks ...
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1answer
295 views

Are there studies that show how long a user is willing to wait when logging into a website?

It is a known good practice to use slow password hashing algorithms with a tunable iteration count to increase the difficult of a successful bruteforce attack on a password hash. I quote part of an ...
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1answer
409 views

How do you measure performance/success of web based applications?

When I find/read articles about analytics and especially setting KPIs, they're always about websites & web shops. As I'm now more into web based (business) applications including mobile versions (...
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1answer
164 views

Are there any peer-reviewed papers on the maximum waiting time to be considered “user real-time”? [duplicate]

Are there any scientific papers about any study performed on what is considered a maximum waiting time for an activity to be considered "user real-time" (not software real-time). I was looking at ...
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172 views

In a Mobile Website if a Javascript can enhance UX but will make the page little slower to load, is it ok to do that?

In a Mobile Website if a JavaScript can enhance UX but will make the page little slower to load, is it ok to use javascript? Or we should always give preference to speed specially on mobile?
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1answer
194 views

Disabling a modal dialog while waiting for the server

We're making a react web-app for business users We use a modal dialog for editing data. When the user clicks "save", the data get sent to the server. Usually, the server answers pretty fast (< 200 ...
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2answers
153 views

Always show the expand button in a tree?

I have a complex client / server system to manage master data in the industry. Much of this data is represented by a deep tree structure. What is the best thing to do at this point? Always show the ...
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2answers
154 views

Application startup time [duplicate]

Is there some science going on that tells us lousy developers what users expect from an enterprise desktop-application in terms of application startup time? My application uses a splashscreen that ...
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5answers
1k views

Should app cache images or fetch them from server everytime in a mobile app?

I'm creating an Android app which is an on-device portal for installing applications. I'm currently storing the required images (apps and category icons) in an Sqlite database using base64 encoding ...
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239 views

What are some approaches for avoiding rounded corners?

Rounded corners require images (sprites), i.e. extra bandwidth and I'm working with slow Internet connections (think dialup at 56k or less). What are some approaches for designing so that rounded ...
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3answers
311 views

Best Practices for long waiting time

I am working on a SAAS project. When the user creates a campaign, the campaign is being created in 4 days. So is showing them a count down a good idea? and what else do you suggest? Please give me ...
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1answer
228 views

Chat waiting time feedback

We have a Live Chat services but the problem is we don't have enough number of agents to answer all the inquiries of all customers. So customers really need to wait especially during peak hours. Our ...
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2answers
53 views

Implications and knock on effects of late scheduled emails to the user experience?

We are building a large module onto our software that allows hourly data to be processed, and sent out as emails to customers, based on a pre-determined schedule they set themselves. Typically our ...
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1answer
95 views

Usage of skeleton in a search context

I was wondering if it was a good practice to use a skeleton in a context of search and filtering or is it better to only use it when the page is loading and use a spinner on the list while filtering ...
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1answer
55 views

How to repurpose wait time?

Currently, I'm working on an application in which, at a certain point of time during verification, the user needs to wait for access confirmation from the admin. Till then s/he can do nothing with ...
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3answers
98 views

Adding Unneccessary Wait Dialog

I have a scenario in which the user goes through the steps of an installer. One of the steps is to setup the options for the program. The actual saving takes fractions of a second, however it may not ...
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1answer
114 views

Mocks size for Responsive website

we are developing a Parallax website to present our product. The Website should be accessible from any device (Mobile, Tablet and PC) and we are considering to work with 3 different layouts. Standard ...
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1answer
167 views

Apdex - Where does the “four times” factor come from?

You may know the Apdex (Application Performance Index) to give a meaningful statement about an application's performance. There are these three satisfaction zones, namely "satisfied", "tolerated" and ...
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1answer
83 views

have a pagination on the home page can affect the page loading?

I developed a pagination with all news I have in database, and I did it in homepage of my website. I would like to know your opinion, if it´s correct to do pagination on homepage, or if it will be ...
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2answers
152 views

How much is the ideal time for returning a webpage? [duplicate]

I know that the actual time a webpage takes to load largely depends on the user's internet connection, but there is a part of this loading time that I control, that is the time consumed by the server ...
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1answer
75 views

Is it acceptable to have users wait for their submission to be visible publicly?

If a user creates a new ad or updates an existing ad, it may take up to X minutes before the changes are publicly visible on the website (the user will be informed of this). For what values of X is ...
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2answers
1k views

Is slow business software bad?

Using several CRM and ERP system I've noticed that many of them suffer from poor performance. Specially SaaS CRM system can have response time of several seconds (1-4s). But I've also seen this ...
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1answer
154 views

Only loading necessary items vs. pre-loading

I'm working on a Chrome Extension, and since Chrome's auto-updating system positively sucks, I'm doing my own. Also, I haven't even publicly released my extension yet, so the design can count on ...
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1answer
119 views

Is adding a sleep to my code to be able to show a loading icon effective for informing the user

I have follow / un follow feature on my website. Currently, you click the button and using PHP and AJAX I change the button background colour. This is a simple action for the website so doesn't take ...
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867 views

What is the maximum acceptable time a login should take?

Logging into our app takes 15 - 20 seconds, depending on how much the user has access to. Some of this time is purposeful - the login endpoint itself has a minimum time to response of 2 seconds to ...
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2answers
762 views

Long response time from server, what to show instead of a loading image?

I have an API of Web Service, which has a long response time in some cases. What should I show instead of a regular loading image to keep the users feel good (so that users do not get frustrated)?

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