Questions tagged [response-time]

the time it takes a UI to respond to an action by the user and the effect this has on UX.

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3
votes
5answers
1k views

Showing a loader for longer than required because it looks good?

I have a website whereby lots of the loading/posting to a database is done with ajax. At the moment there are no loading screens. As such, if something breaks, the user has no idea that anything was ...
21
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4answers
8k views

How to let users know that updates are not real time

I'm working on a food ordering mobile website. After ordering the meal, the preparation progress screen that aims to give users a rough estimate on what time their meal will be ready. Due to technical ...
13
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3answers
2k views

How to understand the technical issues while designing?

For instance, I have two designs Design A like miller columns: Better experience, clear view, no training needed, can play however users want. Design B like stacked layer or tree view: Best ...
0
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0answers
31 views

What's a reasonable amount of time to wait for an SMS?

We have a form where mobile users submit their mobile number to receive an SMS with a PIN, which they have to use as confirmation in an online form. The PIN expires in a few minutes, so a user can ...
10
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5answers
1k views

Showing the status of an action on a button

I have an application that can synchronize content between a website and a social network. with a button you can turn on and off the synchronization. the user needs to see the status (sync on or off) ...
1
vote
1answer
119 views

Disabling a modal dialog while waiting for the server

We're making a react web-app for business users We use a modal dialog for editing data. When the user clicks "save", the data get sent to the server. Usually, the server answers pretty fast (< 200 ...
0
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0answers
23 views

Should you use hyperlinks in mailer daemon responses?

Context We have huge base of eldery people using our mailing system. We currently installed antispam which sends you back any e-mail considered as spam. You need to copy code, then go on separate ...
2
votes
1answer
166 views

Should I tell the user how much time a process took?

My project has some database queries and it may take a time. Should I display the time taken of a query to the user after the query ends? EDIT This project is an industry software. Users may or may ...
-1
votes
2answers
259 views

What is the maximum acceptable time a login should take?

Logging into our app takes 15 - 20 seconds, depending on how much the user has access to. Some of this time is purposeful - the login endpoint itself has a minimum time to response of 2 seconds to ...
0
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0answers
51 views

Click here if you are not redirected automatically

After the users have filled up a form, they hit submit. There are a lot of things happening behind the scene the users won't see, so we hang them in a page that says: Click here if you are not ...
28
votes
9answers
72k views

What are alternatives to a large drop down select list?

I am adding a single selection drop-down containing a list of all countries (around 200+ items). In Windows it works fine as it displays 10-15 countries at a time and the scroll bar shows up. On the ...
6
votes
4answers
1k views

How long should the user wait before providing reassurance?

I have an application with user login. When a user logs in for the first time, I show them a screen similar to this while the login process completes: The user's access must be validated before they ...
1
vote
2answers
273 views

Lack of Agent feedback - Live Chat waiting time

What is your recommended solution for our Customer Service mobile app? We have a live chat that caters all the concerns of our customers but the problem is, we just have a limited number of agents ...
9
votes
1answer
2k views

Best practice on Web Chat “please wait” messaging

We are currently integrating a web chat functionality on a utilities website, where customers can query their bill, or changing plans etc. with their electricity bills. (this will be available to all ...
4
votes
3answers
298 views

Which UX guidelines exist for mobile app performance?

I'm doing the UX for an app that communicates with bluetooth devices. Unfortunately, all bluetooth traffic is routed through our cloud backend which occasionally makes the app slow. To deal with this ...
3
votes
1answer
2k views

Do top, or left aligned field labels perform better at form completion?

I have designed these two forms and would like to know which would be more effective at conversion i.e form filling up. Here's the first one which I feel is more effective reason being the separate ...
0
votes
1answer
74 views

Is it acceptable to have users wait for their submission to be visible publicly?

If a user creates a new ad or updates an existing ad, it may take up to X minutes before the changes are publicly visible on the website (the user will be informed of this). For what values of X is ...
22
votes
7answers
21k views

How long should the delay be before a tooltip pops up?

I'm working on web site in which a "ribbon" submenu pops up as soon as the mouse touches one of the main menu items. I'm trying to explain to the designer that it should wait until the cursor has ...
0
votes
1answer
86 views

Usage of skeleton in a search context

I was wondering if it was a good practice to use a skeleton in a context of search and filtering or is it better to only use it when the page is loading and use a spinner on the list while filtering ...
0
votes
1answer
181 views

Chat waiting time feedback

We have a Live Chat services but the problem is we don't have enough number of agents to answer all the inquiries of all customers. So customers really need to wait especially during peak hours. Our ...
9
votes
5answers
32k views

Progressive vs. Optimized jpegs

I know that progressive jpegs download in multiple passes, and optimized are smaller (and thus faster to finish downloading), but does anyone have any hard data or best practices on which type users ...
3
votes
1answer
192 views

Designing interactions and UI for synchronous action with long processing time [duplicate]

I have a synchronous process that is trigger by a user action and the process can take more than 10 minutes. While it's being processed, the previous UI that user triggered from and the previous data ...
4
votes
1answer
794 views

Is it okay to put a minimum delay on UI changes?

I’ve been writing mobile and web applications for a while. I mainly use async tasks, two way data binding etc. I’m updating / changing UI as data arrives from server or internal services. I have a ...
21
votes
8answers
14k views

Should a “loading” text or spinner stay a minimum time on screen?

In an app I'm building the user can click a button to load more content, which might take 1 second or up to X seconds (when X seconds passed I show a timeout error message). There is a "Loading" text (...
2
votes
1answer
223 views

Why do elevators have the close doors button? [closed]

I think that the close doors button in an elevator does very little. If it works, it saves the person two seconds of their time. If time matters this much to people, why do people stand still on ...
1
vote
2answers
1k views

Live search response time

I'm looking for research around acceptable response time for a live search feature that I can provide to my back-end team. Some definitions: live search: results are automatically refined as the user ...
9
votes
2answers
8k views

Activity response, startup times

I'm interested in what is a reasonable start up time or behavior for applications on smart phones. This is simply when you click an icon on the launcher (as it may be called on Android) to the moment ...
2
votes
1answer
308 views

Combining Fitts' law with Hick's law

I'm working through a textbook and got stumped on this particular question: Use Hicks’ and Fitt’s Laws to derive an expression for the time for a user to select an item in a menu where b is the ...
14
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6answers
3k views

If you can't improve loading time, is distracting the user a good technique?

On several implementations I've worked with, loading times can be as high as four seconds for the start page. When all reasonable options are done, is it possible to distract the user to make the ...
48
votes
16answers
8k views

How long should a page take to load?

Back in 1997 Jacob Nielsen was suggesting: Currently, the minimum goal for response times should therefore be to get pages to users in no more than ten seconds Obviously expectations have sped up ...
0
votes
3answers
257 views

Best Practices for long waiting time

I am working on a SAAS project. When the user creates a campaign, the campaign is being created in 4 days. So is showing them a count down a good idea? and what else do you suggest? Please give me ...
1
vote
1answer
254 views

Affect of a Slow System to User Productivity

I am a consultant working with a company that has a user workflow that involves waiting about 12 minutes for the system to churn some data. That is, when a user needs to accomplish work item XYZ, the ...
0
votes
1answer
53 views

How to repurpose wait time?

Currently, I'm working on an application in which, at a certain point of time during verification, the user needs to wait for access confirmation from the admin. Till then s/he can do nothing with ...
3
votes
4answers
571 views

Is it better to be slow and have feedback, or relatively fast but no feedback?

I'm modifying a legacy application that can export data to a file. Currently, this process is really slow, but indirectly gives a visual feedback of the progress (it updates the UI from inside a for ...
95
votes
15answers
10k views

Is Google Instant good or bad UX? [closed]

For power users, it clearly saves time in some circumstances. It also jumps around alot and does things that are very different than before. One person said it is like a guy who finishes your ...
4
votes
4answers
7k views

Why do some automated phone systems use a typing sound effect?

Sometimes when I call a company's customer service phone number, an automated phone system answers. These systems will ask me questions to identify the type of information I am seeking, the type of ...
55
votes
3answers
8k views

What are the pros and cons of using a branded preloader?

The product I'm currently working on is using a branded preloading icon with the company logo while different views and grids are being loaded. It seems to me that this is an unnecessary risk of ...
5
votes
2answers
2k views

Why is form submit preferred over AJAX for login forms?

Google, Facebook, Twitter, Amazon, and Stack Overflow, among many others, use form submits with full page reloads instead of AJAX on their login forms. I saw this question (When should I use AJAX to ...
1
vote
2answers
146 views

Always show the expand button in a tree?

I have a complex client / server system to manage master data in the industry. Much of this data is represented by a deep tree structure. What is the best thing to do at this point? Always show the ...
10
votes
1answer
579 views

Is it possible for a web application to be *too* fast?

Note, I've seen: How fast is too fast?, and What to do when loading is TOO fast? so I want to clarify the non-duplicity: I'm not asking about the animations, but more or less about the application in ...
2
votes
4answers
141 views

How to estimate the time needed to read a question?

I have to prepare an online survey. Most of the questions will be along the line of: Which of the following sentences exists in 'X' book? A B C D I would like to limit cheating as much as possible. ...
23
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5answers
2k views

Are Germans a different kind of human?

My title is facetious, but my question is serious: I'm being told by a client's business-analyst team that Germans WANT to read every detail on a website and WANT to read every word in a contract—...
4
votes
4answers
1k views

Behavior of auto-scrolling gallery

There's a small corporate website that offers a number of services. On the homepage there's a showcase of the services offered. There's a strip containing a number of items in reduced form (small ...
27
votes
3answers
2k views

Defining “Instantaneous” as part of usability acceptance criteria

The Setup I have run into this problem time and time again. An interface is performing slow and QA and/or Engineering come back and ask, "can you please define the acceptance criteria for how fast ...
0
votes
3answers
98 views

Adding Unneccessary Wait Dialog

I have a scenario in which the user goes through the steps of an installer. One of the steps is to setup the options for the program. The actual saving takes fractions of a second, however it may not ...
4
votes
2answers
390 views

Should a flash of unstyled content (FOUC) be addressed by hiding everything until it all can be displayed with styles?

Flash of unstyled content: You load the content of a web page. You load the styles of a web page. In the time period after (1) but before (2), the content is being displayed without its proper ...
57
votes
15answers
15k views

How to tell the users about a unpredictably long process?

I create a website where a user needs to to fill in a form. After that the form starts to call an API with this input. Unfortunately the API response is very slow and sometimes user has to wait about ...
2
votes
2answers
71 views

How to make waiting time when connecting to a conference better for the user?

We have a part of our app where in the user has paid for a consultation and is then presented with a button to connect to the consultant. As in below: When the user clicks on this button, the ...
3
votes
2answers
1k views

Wait cursor and progress showing time for long running tasks

I have a long running tasks in my desktop application. Sometimes tasks complete in 1-2-3 seconds and it does not sense to display big progress bar to an user because of the showing progress panel time ...
13
votes
2answers
29k views

Acceptable waiting time for users in time sensitive actions

Is there an acceptable waiting time for users when they are on banking or finance related websites after they perform an action? I expect that for important tasks users are prepared to be more patient,...