Questions tagged [registration]

Registration refers to signing up for a site or service as a user with a username and password.

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149
votes
16answers
39k views

Why should we ask the password twice during registration?

It would be easier to ask for a user's password only once during registration. The problem: The user could make a mistake while typing the password once because of hiding letters. The solution: The ...
83
votes
2answers
44k views

When to use “join,” “register,” or “sign up”?

For a user, when is it better to be asked to do the following: "Sign In" vs. "Log in" "Join" vs. "Register" vs. "Sign Up" "Sign Out" vs. "Log out" Different websites seem to use them differently, ...
78
votes
12answers
14k views

Are people sick of logins?

If you have a website where users 90% of time only read and view content, but rarely post, like a blog, does it make sense to force a login? If I force the user to login to view some information, ...
54
votes
11answers
7k views

Does it make sense to authenticate a user when he/she provides existing valid credentials while registering?

Someone came up with this proposed behavior recently and I haven't been able to find examples of services working the same way. I have to say I don't really like it, but can't put my finger on a ...
53
votes
12answers
12k views

Can a form be too easy to complete?

I've been working on the onboarding/registration section of my product for some time now. We've managed to reduce the form to only one text field. Users register via social login (traditional login ...
48
votes
9answers
6k views

How much information should you ask for when users register?

So the company wants all the information it can get on the users of its site, but how much should be asked for upon registration? On one hand, it would be easier for the users to enter only personal ...
44
votes
4answers
11k views

Should multiple user accounts be allowed to use the same email address?

I am creating a free to use website without restricted registration. Part of registration includes validating the email address entered by clicking a link we send to that address. The unique ...
39
votes
18answers
2k views

All my users are from Afghanistan; or, how to get users to correctly fill out a form

I have a website with a form users fill out to create an account. Following advice from this forum and other places I am asking for only the minimum required information to create an account, i.e. ...
33
votes
14answers
4k views

Should we restrict signup for a service to Facebook accounts only?

There are obvious advantages to limiting sign-ups to a service like Facebook connect - getting a name, age, avatar, etc. without the annoyance to your customers of asking them to fill it all in. We ...
33
votes
6answers
9k views

Activation email message optimization

I've got a site (e.g FooBar) and 1 out of 2 users registering never activate their account (via clicking on an email link) so I'm trying to improve this. The flow is pretty standard: user lands on ...
31
votes
3answers
5k views

Tick this checkbox if you DO NOT want.. underhanded tactics?

Very often when registering on a new site I see checkboxes with long explanations saying something along the lines of: Tick checkbox if you want to receive newsletters. This is not unusual but a ...
26
votes
5answers
8k views

When form submission fails, password field gets blanked, why is that the case?

I've seen many registration forms where if fields don't pass validation, the password fields are blanked as well. Why is this the case? I understand why you'd blank the password in a login form, but ...
26
votes
5answers
6k views

Sign up: Double opt-in still best practice? What about mobile?

Everybody knows the normal registration process: Fill in sign up form Wait for email Click confirmation link in email Done (signed in & confirmation by email) IMO this process works because ...
23
votes
9answers
7k views

Reducing Password Complexity?

Since starting my new role I've found that 20% of log in sessions are resulting in a dropout. From watching user recordings, I believe this is down to users forgetting their password. Users log in ...
23
votes
5answers
10k views

Confirm vs. Verify: Is there a difference?

I'm wondering if there is any distinction between using the word confirm versus the word verify. For example, when sending an email to confirm (or verify) a user's account, is it better to call it "...
23
votes
3answers
6k views

Making the user login again after registration

Is it a bad idea to automatically login a user after their registration was flawlessly completed? A majority of all the websites I visit does not use this behavior, which is the reason for my question:...
23
votes
7answers
3k views

How to handle “forgot password” when user has not confirmed email?

If you follow the pattern of allowing users access to your application without having confirmed an email (generally considered good UX), how do handle the case where they forgot their password? Very ...
22
votes
2answers
1k views

What's better for invitation emails: a temporary password or a one-time login url?

Our web app allows our customers to invite their collaborators into their account. They can submit the new user's email address, and our app sends the new user an email inviting them to login. Once ...
21
votes
5answers
8k views

Should email verification links expire?

It's a common practice for websites to send email verification links on sign up. Should these verification links expire? I know about a bunch of website where they do and I wonder why?
21
votes
7answers
4k views

What is the most pleasant and fast UX when logging in / registering for a private web-app?

In my case, the openId login is out of the question. The application that I'm working on will only allow corporate users with a given specific email domain to register. The login/register form needs ...
19
votes
9answers
4k views

Where is the best place to ask the user their ethnicity?

I'm building an enterprise mobile application for health and medical purposes, and due to the data driven nature of the app we ask users to enter their ethnicity. It's entirely optional but it allows ...
18
votes
7answers
9k views

“Sign Up” vs “Create an Account”

Which pick is better for a service? Especially if I would like the website to resemble American style. Gmail and Dropbox say: "Sign In or create an account" Yahoo says: "Sign In. New here? Sign Up"....
17
votes
2answers
1k views

Should we send both username and password after registration?

After users have registered on a website, should that website send both username and password in their registration confirmation email ?
17
votes
4answers
35k views

What should a e-mail address confirmation e-mail say?

I'm sending out an e-mail containing a link to prove the user had registered with an e-mail address they have access to. What is the name of such an e-mail? Verification e-mail, confirmation e-mail, ...
17
votes
4answers
2k views

Recording Debit/Credit Card Details at the start of a 'Free Trial'?

Does anyone have experience, analytics or similar on the impact of taking payment details at the start of a free trial period for a product? It's one of the things I hate the most about trialing ...
17
votes
7answers
19k views

Registration: Username and password or email and password

During a registration process, what would the reasons be for using either username/password or email/password combinations to register the user? Is it a case of identification once in the system (it ...
17
votes
5answers
4k views

Pros and Cons for having same form for login, register and forgotten password

I have notice some sites have the same form for login, register and forgotten password. Below the form you have 3 buttons i forgot my password register log me in What are the pros and cons on ...
17
votes
6answers
24k views

Is it better to ask for 'full name' or 'first name' and 'last name' in a registration form? [duplicate]

Possible Duplicate: I want to make name input one field instead of first name/Last name. Wise? Worth it? I want to know that whether full name or first name and last name is better to ask in user ...
17
votes
2answers
3k views

How much do “where did you hear about us?” type questions impact signup/conversion rates?

There's a truism I often hear - claiming that the less complicated the signup process for a web-service, the higher the conversion rate (as a rough measure of complexity, count mouse clicks to signup ...
16
votes
5answers
752 views

Which trial experience is better?

Imagine a professional online application in Flash or Silverlight that's being sold for around $15 per person. Which in your opinion is best for the first-time visitor? Give everyone access to all ...
15
votes
4answers
4k views

Where should we redirect users to after sign up?

I'm working on a service project like Invision, Trello or UX Pin. The home page is just for showing what our service is about and we have a Profile page which is like Dashboard. I just wonder what's ...
14
votes
9answers
2k views

What is the most minimal sign up process possible?

I want to let my users get to using the website as fast as possible, so I want to have as minimal a sign up as possible, using progressive profiling to get information later if they want to disclose ...
14
votes
4answers
2k views

Why is “register” the default button rather than “log in”? [duplicate]

I have noticed an increasing trend the last year towards emphasizing the "register" button rather than "log in". Often log in is not even a button, just a link. I understand the desire to simplify ...
14
votes
7answers
9k views

Should my app send a confirmation email on user registration?

I'm grappling with the user registration experience for my application. I'm considering this model: User enters... Username Password Password confirmation Email address The app displays a message ...
13
votes
6answers
1k views

After registering should the user be sent to the page they came from or to a welcome page?

After a user signs up for a website, what would be more user friendly: redirect them to the page they came from (if they did) or send them to some sort of a "welcome" page? I currently have my ...
13
votes
7answers
10k views

What is behind entering email twice for registration?

What do you think to ask the email twice for registration? The context is this: In the e-commerce checkout/registration process where the email is mandatory to save cart or to proceed to the ...
13
votes
4answers
1k views

Should password field be cleared if Captcha is wrongly entered?

On registration screen there are 3 fields: Email, Password and Captcha. User has entered valid email and password but has entered wrong Captcha. Here an error message specific to the wrong Captcha ...
12
votes
10answers
2k views

What fields to drop from the registration form?

Our current registration form is too long and some fields should be omitted. All of these look important except 'Tell us something about yourself.' Currently used fields are: User Password Company ...
12
votes
6answers
8k views

Should registration be optional on an e-commerce site?

I am developing an e-commerce web site which will sell tourism services (airport transfer, accommodation, excursions, etc.). I am on a path here that I need to decide if I will provide a membership ...
12
votes
4answers
4k views

Social Login adoption vs Traditional Login

I have implemented janrain's social login on my website. I am wondering how important it is to include a traditional login (email/password) system. I believe there may be a significant percentage of ...
12
votes
12answers
3k views

Which to show first: login or register screen or both?

I have a site for which I am working to improve user onboarding. What happens now is that when a user does some action that requires him to be logged in, I make a jQuery popup come up telling him to ...
12
votes
4answers
4k views

How long should a confirmation link be valid?

How much time should we give a newly registered user to click the confirmation link sent by email? I can't find any best practise on how long a confirmation link should be valid. Thanks for sharing ...
12
votes
4answers
729 views

Tackling the shopping cart abandonment rate

I'm trying to tackle the high abandonment rate for a certain step in the checkout procedure. The first step in the checkout procedure of the company I work for is a step where customers have to log in,...
11
votes
9answers
588 views

barebone registration: is password repitition and captcha really essential?

If you design a barebone registration form which only requires email address and password as essentials can you omit the password repetition and captcha without too much technical trouble? I ...
11
votes
5answers
2k views

When to ask for registration

I'm designing an iOS app to order groceries online. I have a doubt about when ask for registration. To proceed at payment you must be a registered user. One can use an app like this several times and ...
11
votes
2answers
437 views

How to enhance user profile information (add a user nickname) after the fact?

One of the websites I administer has had an active user registration and log in for a long time, which was mostly used to confirm users and send merchandise. So far, there has been no user to user ...
11
votes
6answers
1k views

Should I use a timer on a registration page to reserve seats?

I'm working on an online registration system for my company that allows our customers to register for events. Once the customer has selected their seats and signed in, we "reserve" the seats, ...
10
votes
3answers
536 views

Is it user-friendly to ask the user their religion upon registration?

My app needs to know the user's religion to show the appropriate holidays in their calendar. For example, it won't show Christmas if the user is a Muslim. The problem is that users may find it very ...
10
votes
7answers
1k views

How can we communicate the ability to use the same login credentials across multiple sites?

We currently own siteA.com and have a pretty big user base. We are now planning to introduce siteB.com and siteC.com into the mix. Since we want to end up with a "network of sites" and make things ...
10
votes
3answers
3k views

Usernames vs. Real Names

I want to create a social network mainly geared towards user-to-user interactions such as commenting and discussion boards. From my observations, I've found that users are more likely to engage in ...