Questions tagged [ratings]

the evaluation or assessment of something, in terms of quality, quantity or some combination of both

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44
votes
8answers
7k views

Which rating system precision is better for hotel reviews: 5-star or 10-point and why? [closed]

I'm designing for online travel portal, where user can reviews hotels. But I see IMDB used "out of 10" and Google Play store used "out of 5". Which is good for hotel reviews and why?
42
votes
9answers
7k views

Ratings: 3 stars vs 5 stars. Why 5?

It's the most common interface used to display votes is the “star rating system,” in which a particular number of points (often expressed as stars) is assigned to an item by each reviewer. We find ...
35
votes
7answers
5k views

Is a star rating more user-friendly and valuable than a simple up/down vote model? [duplicate]

Which rating mechanism do users find more valuable in a scenario where the user is looking for an article in a Knowledge-Base where there are multiple articles that cover a single topic? Is a 5-star ...
33
votes
7answers
9k views

Rate vs Like/Dislike

I'm writing a web page that will allow people to rate "objects". I was thinking of giving users the classical 5 star rating... but then I remembered the like/dislike approach and how YouTube changed ...
24
votes
7answers
7k views

0 to 10 rating system alternative

I have a system where the user has to rate other systems efficiency, availability, functionality and velocity in a 0 to 10 scale. I was going to use a simple "10 stars" interface for this, but I ...
24
votes
8answers
4k views

When a star-rating is right-aligned, should I fill the stars from right as well?

When building graphics for an app, I have right-aligned a rating from 1 to three stars. Being mainly a designer, my gut told me to fill the stars from right to left. So, i.e. empty empty filled for a ...
24
votes
7answers
4k views

Does rating on both extremes indicate UX issue? [closed]

Our App has Ratings in both extremes equally, does this mean our app has a UX issue? Some users are die hard fans of our app and others are haters, based on the reviews. We are confused on how to fix ...
23
votes
14answers
8k views

What's a good icon to represent how difficult a task is to do? [closed]

I am working on an application where users get to rate various things. In one category, they are rating how "good" something is, and so I put together a little 1-5 rating system with star icons, like ...
19
votes
6answers
2k views

Custom rating slider

I have made a custom interface object to handle user rating in a take-away app I am currently building. But I am not sure if it's intuitive enough in its form. Q : Would you understand an object ...
18
votes
6answers
2k views

What are the ramifications of removing voting down (thumbs down)?

Remember when Youtube removed their 5-star rating system in favor of their current thumbs up/down system? From their statistics, they concluded that because there were too many choices, people ended ...
18
votes
5answers
681 views

Can a page rating with feedback be more effective than a longer usability survey for identifying problem areas?

Our government website has thousands of informational pages, many online self-service task flows and 20+ content editors / stakeholder groups. In the past, periodic usability surveys have been ...
16
votes
5answers
1k views

Why is the “dislike” button going into extinction?

I've noticed that Facebook and now Google+ only have a "Like" (or +1) button, in spite of users wanting a "Dislike" button. This seems to be a bit of trend. Disqus also dropped their dislike vote - ...
16
votes
6answers
11k views

Are stars a good rating system?

Quoting myself from this other question, there are users that rate us with 1 star when the review is "Good product", as well as the other way around, rating us 5 stars for "Bad product" reviews, ...
10
votes
5answers
351 views

Why are scores and points in multiples or 5 or 10

In a lot of games or gamification mechanics the point given to user are in multiples of 5, 10 or 100 and your score is always divisible by this number. Why?
9
votes
4answers
516 views

Product Ratings: Do no ratings hurt worse than negative ratings?

We just implemented product reviews onto our site. There's a serious lack of reviews obviously and we believe it's really hurting our sales since we haven't made any other big changes. Our sales were ...
9
votes
4answers
785 views

How to display gamification progress when 100% completion of a task might not be possible(or desirable in some cases?

There have been some comments asking for specific details on the system I am trying to build, which are now at the bottom of the question. I am designing a system that allows users to enter content ...
8
votes
4answers
700 views

Rated with a boolean instead of a “5 star” rating system?

When I ask someone their opinion about food, they either say "I recommend it" or "I don't." This "boolean answer" (yes/no, I agree/I don't, recommend/don't recommend) is normally given if I ask ...
6
votes
4answers
1k views

Stopping people abusing star rating systems

I want to implement a 5 star rating system for particular articles on my site. But, I know that with a little bit of scripting, it can be easy for hackers to abuse these systems. However, I want it to ...
6
votes
1answer
525 views

Rating control for iPhone world

Some time ago I implemented inline rating control for iPhone applications: It has configurable amount of stars (depends on the app) and optional clear button (at the most right). The control works ...
6
votes
2answers
575 views

How to validate reviews?

I'm in a situation where there is no accounts. There is only offer-centers (which need quality ratings) and offer-takers. Every time an offer is taken a transaction is taken there is evidence of it, ...
5
votes
2answers
218 views

How to rate symmetry

I'm designing an interface where the user needs to rate the symmetry of 2 objects. The ratings are: 1 means not symmetrical and 5 means very symmetrical. Currently, it has a star rating. However, ...
5
votes
5answers
1k views

Using numerical scores for ratings?

We are trying to build the 'Yelp of Personal Finances' at SuperMoney. It's basically a community driven reviews site in the personal finance niche. One of the things we are doing differently is ...
5
votes
2answers
982 views

Votes (star rating) usage - stars or smiles?

I need to make a voting field for my feedback form. I make an assumption then when you use stars images user easily will use lower ratings, and when you use smiles(faces) with :) for good vote(5) and ...
5
votes
2answers
182 views

The influence of ratings on search result ranking

Our product provides a search functionality. Search results are ordered by rank. We also provide the possibility to rate the different search results: a user can (optionally) give each result a ...
4
votes
1answer
537 views

How to present a multi-facet 5-star rating system?

I want to design a multi-facet 5 star rating system on mobile devices, for the intent of attribute analytics. In layman's terms, I want to be able to present the user with a list of characteristics ...
4
votes
2answers
90 views

Should users receive a notification when they are being rated poorly?

I'm working on this cleaning services marketplace and we've decided to implement a two sided rating system. Since a few customers are being disrespectful to the cleaners, we are implementing some ...
4
votes
2answers
330 views

Prioritize usability problems

There are a variety of references and approaches to prioritizing usability problems, but the I have not identified any single approach that captures all the factors I feel are necessary to include in ...
4
votes
4answers
1k views

Strategy to ask app-users for review

I am a Front-end developer in a team and we are developing a travel app for Android and IOS. This mobile app offers users to search and book hotels. We want to build a mechanism to ask users for ...
4
votes
2answers
219 views

Rating Corporate Content

Does anyone have experience with using user ratings in an intranet context? Using systems like SE or Reddit do that encourage users to post high quality content and identify content that is not useful?...
3
votes
3answers
461 views

How to best understand users' emotions?

A company I'm working for offers widgets for measuring users' emotional reactions to web content (mainly articles). We found that 5 reaction choices was the optimal amount, and currently we offer ...
3
votes
1answer
2k views

Best way to present a 5-star rating system

On our corporate intranet website, we have a section where we publish articles and presentations and such, and there's a 5-star system to rate the items. As expected, when the article page is open, ...
3
votes
2answers
2k views

Rate Now, Remind Me Later, Never Remind Me Again

I'm creating a mobile app that would alert users on its initial startup to rate it and link to the App Store for a written review. From doing some research so far I've found two approaches that ...
3
votes
2answers
334 views

Widget for rating how well users remember a word

In my app users should be able to rate how much they "know" a word, meaning how much they can recall it's meaning. My other related question: Hanging panel after user Click Given that, there's also ...
3
votes
2answers
100 views

What is the strategy for determining how to request for review or feedback?

It seems like there are a number of different factors that need to be considered when requesting user input/interaction that has no immediate benefit to them, or if seen as interrupting their workflow....
3
votes
1answer
186 views

Why take user all the way to App store to rate an app?

Recently being annoyed by apps asking to rate them in the App store this question came to my mind . Though I am willing to rate the app I don't want to navigate to the app store and then wait for ...
3
votes
4answers
147 views

What's the best way to ask for user feedback about a specific element/section in a website?

I'm working a feedback form for a clinical platform which is used by health care providers (mainly doctors). The website has a patient dashboard where the doctor can see the patients clinical record ...
3
votes
3answers
416 views

Usability Benchmarking and Rating - choosing an approach and rating scale

I’m conducting some UX benchmarking activities and am trying to compare various approaches, both at the individual task level, and activity (multi-task, overview) level. I’m not well versed in the ...
3
votes
2answers
235 views

Graphic Scale for Rating the Truth level

Imagine you have a text of characteristic/description about you. But this text is truthful to some extent (from 0 to 100%). What is the best UI/UX way for a mobile user to rate this truthfulness? ...
3
votes
1answer
124 views

What's the Best Way to Design Entry Points Based on Emotion/Confidence

We're trying out a feature that asks the user how they feel about _____ (Saving money, investing, other banking products), and the user is prompted to tap on either a sad face or a happy face. Whether ...
3
votes
5answers
233 views

Rating multiple items at once - looking for examples and ideas

I'm looking to present users with a data table of items to be rated on a scale of 1-5, or rejected (e.g. marked "Not Interested"). Basically, I'm envisioning a table of rows like: |ITEM NAME ...
3
votes
1answer
291 views

How to display “Helpful” rate in the result page?

I am designing a website with many support articles. Each article can be rated in the following way: Was this article helpful to you? Yes | No Meaning, my information is for example: 21 out of 50 ...
2
votes
5answers
918 views

Rating system: star rating, heart, or both?

I want to know customer's opinion about salon and spa locations. Would you suggest using a multi-star rating for the review, a single heart to "like" a location, or both of these systems together?
2
votes
4answers
8k views

Best order for smiley rating scale

Rating scales with smileys (sad faces and happy faces) are used a lot. Some scales go from sad/angry to happy, some the other way around. Is there a good argument to use one over the other? In case ...
2
votes
3answers
136 views

How to make it clear that two related forms submit separately?

I'm adding reviews functionality to a website. Currently, the form where users can enter a review and/or rating looks like this; When the user clicks one of the rating stars, the page makes an ajax ...
2
votes
1answer
112 views

Should I show the rating breakdown for a product review

I'm putting together a design for a course review card, but I'm unsure whether I should include a breakdown of the overall rating. When submitting a review, a user has to rate three categories, for ...
2
votes
3answers
877 views

How to show the result of a simple yes/no feedback vote?

I have a FAQ/Knowledgebase for a product where I wish to collect simple visitor feedback about each entry if they found it useful or not. It would primarily for me, so I can improve the answers and or ...
2
votes
2answers
261 views

How can I design a matrix that allows users to rate items in two or more categories?

Does anyone know a good way to show a double matrix question? For example where you need to rate stuff in 2 categorie!s (or more). Ive attached an example of what we came up with so far. The problem ...
2
votes
1answer
139 views

How to handle rating indicator when no one has rated yet?

My website is showing a rating for each product (up to 5). ---------------- | 4.2 average | ¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯ The problem is that when no one has rated the product yet, if I put it can be ...
2
votes
2answers
197 views

Indicate mixed good and bad rating

I have an app that allows users to self-evaluate decisions. At the most basic level, events will be marked positively and/or negatively indicating whether the decisions were good or bad. For example,...
2
votes
2answers
269 views

Social rating tool

I'm thinking of adding a like/favourite feature on my project but I'm currently finding it hard to choose a suitable social rating tool. I've spent days trying to think of an innovative rating tool, ...