Questions tagged [ratings]

the evaluation or assessment of something, in terms of quality, quantity or some combination of both

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2answers
80 views

What order do stars get filled out in RTL locales?

I am implementing a star rating system for an app, which should support several RTL locales. Right now, when the user hovers over a star, all stars to the left of it are filled in, like so: ★☆☆☆☆, ...
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1answer
117 views

Should I show the rating breakdown for a product review

I'm putting together a design for a course review card, but I'm unsure whether I should include a breakdown of the overall rating. When submitting a review, a user has to rate three categories, for ...
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4answers
153 views

What's the best way to ask for user feedback about a specific element/section in a website?

I'm working a feedback form for a clinical platform which is used by health care providers (mainly doctors). The website has a patient dashboard where the doctor can see the patients clinical record ...
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2answers
134 views

How to make the user rate the content

In the website/app users will have access to content from experts such as video tutorials and so on. I need them to rate every content they use/watch but i'm afraid they'll leave because of it. Any ...
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3answers
120 views

Factors that determine suitability of rating system/scale for user satisfaction (for an app)

We want to ask our users whether they are satisfied with our app or not. For this purpose we will display a pop-up upon entering the app with 1 question. how satisfied are you with our app. I'm ...
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3answers
116 views

What is the best type of rating for a casino game?

We are looking to implement a rating system for our casino games for our users. The rationale being that the more popular a game is with users, the more others will play it, thus encouraging them to ...
44
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8answers
7k views

Which rating system precision is better for hotel reviews: 5-star or 10-point and why? [closed]

I'm designing for online travel portal, where user can reviews hotels. But I see IMDB used "out of 10" and Google Play store used "out of 5". Which is good for hotel reviews and why?
3
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3answers
450 views

Usability Benchmarking and Rating - choosing an approach and rating scale

I’m conducting some UX benchmarking activities and am trying to compare various approaches, both at the individual task level, and activity (multi-task, overview) level. I’m not well versed in the ...
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3answers
106 views

Post-Order Review Experience

For a food ordering mobile app, looking to obtain user feedback on the order collection experience, and trying to determine the best time/place to ask for this in the app. The app requires users to ...
0
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2answers
112 views

How do we get users to rate documents?

I run several document management systems for a large company. On the system most of the documents are word/pdf. There are some videos and html stuff but 80%+ is a old school document. We are ...
2
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1answer
86 views

Why do users look at the worst comments first? [closed]

A product may have 98% of positive comments and 2% of bad comments, instead of looking what most people liked something, most users jump directly to the few worst comments, by definition less ...
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2answers
244 views

Graphic Scale for Rating the Truth level

Imagine you have a text of characteristic/description about you. But this text is truthful to some extent (from 0 to 100%). What is the best UI/UX way for a mobile user to rate this truthfulness? ...
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1answer
52 views

Deletion of ratings in Web Experience

I am having an issue with giving the user the option to "wipe clean" or "nullify" ratings after they have given those ratings by hovering over them and clicking. Consider the classic 5-star rating. ...
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2answers
337 views

Widget for rating how well users remember a word

In my app users should be able to rate how much they "know" a word, meaning how much they can recall it's meaning. My other related question: Hanging panel after user Click Given that, there's also ...
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0answers
200 views

App rating: Open store page in Webview?

At specific points of their journey, we prompt our users to rate our app in Google Play or the App Store respectively. We now do this with an in-app webview, which permits some strange flows: Users ...
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1answer
419 views

Does usage of thumbs up/down ratings as social proof actually provide the right feedback?

On reading the news about Netflix switching to the Facebook 'thumbs up/down' system of rating instead of the more traditional star scale, and seeing that it was on the basis of an overwhelming ...
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1answer
126 views

What's the Best Way to Design Entry Points Based on Emotion/Confidence

We're trying out a feature that asks the user how they feel about _____ (Saving money, investing, other banking products), and the user is prompted to tap on either a sad face or a happy face. Whether ...
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2answers
509 views

''Remind Me Later'' ethics

I have created an android app which deals with users who are interested in exchanging different currencies worldwide. So far, when two users do an interaction and do a deal, a pop-up message shown to ...
4
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2answers
91 views

Should users receive a notification when they are being rated poorly?

I'm working on this cleaning services marketplace and we've decided to implement a two sided rating system. Since a few customers are being disrespectful to the cleaners, we are implementing some ...
2
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4answers
9k views

Best order for smiley rating scale

Rating scales with smileys (sad faces and happy faces) are used a lot. Some scales go from sad/angry to happy, some the other way around. Is there a good argument to use one over the other? In case ...
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1answer
317 views

Rating Scales - Number of Points on the Scale and Accuracy of Feedback

Context: Collecting user feedback on locations they visit. I wondered whether anybody has any experience or knows of research on the 'length of scale'. The options are: 1 - 2 Point Scale ( Good / ...
2
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1answer
38 views

What are the benefits and drawbacks of pre-rating users?

I'm working on a website where clients can hire people. After working together, "clients" and "staff" can rate each other from 0-5 stars. If someone creates a "staff" profile and has never worked ...
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5answers
359 views

Why are scores and points in multiples or 5 or 10

In a lot of games or gamification mechanics the point given to user are in multiples of 5, 10 or 100 and your score is always divisible by this number. Why?
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1answer
109 views

Quality / price slider

I am trying to depict quality (custom rating) and price sliders in one phone screen. The problem is that price and quality does not have direct connection (i.e. high quality does not necessary mean ...
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2answers
1k views

UI design for Rating Scale with 0.5 incremental point scale

I'm working on a rating scale that will consider point decimal with 0.5 increments from 1 to 5. The use for this is to rate/score. The previous rating scale just considers whole numbers from 1 to 5 ...
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3answers
164 views

Reasons to include a dislike button?

My company is making an online search engine for teaching resources. The site indexes resources from various educational sites (TES, BBC, etc) and displays them in a post-list format. The site will ...
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1answer
545 views

How to present a multi-facet 5-star rating system?

I want to design a multi-facet 5 star rating system on mobile devices, for the intent of attribute analytics. In layman's terms, I want to be able to present the user with a list of characteristics ...
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5answers
939 views

Rating system: star rating, heart, or both?

I want to know customer's opinion about salon and spa locations. Would you suggest using a multi-star rating for the review, a single heart to "like" a location, or both of these systems together?
2
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1answer
156 views

Are symbolic rating scales easier for the user to understand compared to numbered scales?

I saw on a website's feedback widget that provides a rating scale using a combination of '-' and '+' symbols to replicate a five point rating scale. Even though it is not common practice to indicate ...
9
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4answers
802 views

How to display gamification progress when 100% completion of a task might not be possible(or desirable in some cases?

There have been some comments asking for specific details on the system I am trying to build, which are now at the bottom of the question. I am designing a system that allows users to enter content ...
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1answer
703 views

What is best practice for prompting for app reviews?

What are some best practices for requesting users to rate an app? I have a friendly modal dialog prepared which I would like to target towards active, engaged users. How should I find out when is ...
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2answers
338 views

Prioritize usability problems

There are a variety of references and approaches to prioritizing usability problems, but the I have not identified any single approach that captures all the factors I feel are necessary to include in ...
8
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4answers
719 views

Rated with a boolean instead of a “5 star” rating system?

When I ask someone their opinion about food, they either say "I recommend it" or "I don't." This "boolean answer" (yes/no, I agree/I don't, recommend/don't recommend) is normally given if I ask ...
24
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7answers
4k views

Does rating on both extremes indicate UX issue? [closed]

Our App has Ratings in both extremes equally, does this mean our app has a UX issue? Some users are die hard fans of our app and others are haters, based on the reviews. We are confused on how to fix ...
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1answer
674 views

Best way to show a rating. Any specific reason behind using stars?

If i want to show rating on a scale of 5 , what are the best ways/metrics to do this? Things i found out so far. Star is the most common mode of rating used - Is there any specific reason for this? ...
3
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3answers
485 views

How to best understand users' emotions?

A company I'm working for offers widgets for measuring users' emotional reactions to web content (mainly articles). We found that 5 reaction choices was the optimal amount, and currently we offer ...
2
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3answers
136 views

How to make it clear that two related forms submit separately?

I'm adding reviews functionality to a website. Currently, the form where users can enter a review and/or rating looks like this; When the user clicks one of the rating stars, the page makes an ajax ...
2
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3answers
963 views

How to show the result of a simple yes/no feedback vote?

I have a FAQ/Knowledgebase for a product where I wish to collect simple visitor feedback about each entry if they found it useful or not. It would primarily for me, so I can improve the answers and or ...
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1answer
769 views

How to pick the right rating system?

We are currently writing a web application which is used by one team inside the organisation. With this application they want to track the quality of the work done by others. (Quality assurance) The ...
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2answers
644 views

Average rating score vs number reviews

I am designing a list, and under the name of each product, there is a rating based in 5 stars. Next to it we want to display average rating in numbers (i.e., 4.3/5) and/or total number or reviews (i....
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1answer
39 views

Allow as many user reviews as the number of people involved in a transaction?

Take a service where you can buy places/tickets to do an activity, like enjoying a tour, or seeing a show, eating at a restaurant, whatever you want. As is common, the service asks users to leave a ...
16
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6answers
11k views

Are stars a good rating system?

Quoting myself from this other question, there are users that rate us with 1 star when the review is "Good product", as well as the other way around, rating us 5 stars for "Bad product" reviews, ...
3
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5answers
239 views

Rating multiple items at once - looking for examples and ideas

I'm looking to present users with a data table of items to be rated on a scale of 1-5, or rejected (e.g. marked "Not Interested"). Basically, I'm envisioning a table of rows like: |ITEM NAME ...
3
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2answers
2k views

Rate Now, Remind Me Later, Never Remind Me Again

I'm creating a mobile app that would alert users on its initial startup to rate it and link to the App Store for a written review. From doing some research so far I've found two approaches that ...
2
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1answer
139 views

How to handle rating indicator when no one has rated yet?

My website is showing a rating for each product (up to 5). ---------------- | 4.2 average | ¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯ The problem is that when no one has rated the product yet, if I put it can be ...
24
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7answers
7k views

0 to 10 rating system alternative

I have a system where the user has to rate other systems efficiency, availability, functionality and velocity in a 0 to 10 scale. I was going to use a simple "10 stars" interface for this, but I ...
6
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2answers
591 views

How to validate reviews?

I'm in a situation where there is no accounts. There is only offer-centers (which need quality ratings) and offer-takers. Every time an offer is taken a transaction is taken there is evidence of it, ...
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1answer
201 views

Require users to sign up or login to upvote or downvote review items on a user-generated content site?

I'm trying to get more people to rate products on a video game ratings and review website. Will allowing non registered users to upvote/downvote the reviews increase engagement and sign ups? in other ...
3
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1answer
2k views

Best way to present a 5-star rating system

On our corporate intranet website, we have a section where we publish articles and presentations and such, and there's a 5-star system to rate the items. As expected, when the article page is open, ...
3
votes
2answers
101 views

What is the strategy for determining how to request for review or feedback?

It seems like there are a number of different factors that need to be considered when requesting user input/interaction that has no immediate benefit to them, or if seen as interrupting their workflow....