Questions tagged [personas]
A description of a user archetype that aids designers by allowing them to follow the mindset of specific types of users when test users are not available.
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Understanding UX Differences: Creating User Personas for New vs. Existing Products
I often come across discussions about creating user personas for brand new products, but I'm curious about the UX differences when it comes to revamping an existing product. Specifically, I'd like to ...
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First page of a commercial service web site - a) list your stuff or b) seek to win visitor's trust by publishing PR news/ awards/ about us/ etc?
If you have a web site describing some type of a commercial service, where customer trust is a deal-breaker (e.g. construction work company), which perception model is more common among visitors:
a) ...
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List vs tabular (grid) layout
I have been wondering which is easier for users to process - list (linear) menu layout or tabular one?
An example: on a Contact Us page on a web site you have the following modules of information: &...
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How should I group the users into Personas?
I'm trying to refine my persona creation skills and had a question regarding user group demographics:
If I'm grouping users by goals or frustrations, at what point do I place them into different ...
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Can persona photos be watermarked shutterstock images or illustrations?
I am a new UX Designer building my first portfolio. I have a project where I have personas "photos" as a cute illustration, in which some have watermarks and others don't.
Here are my two ...
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How to seek product input from forums?
I’m seeking thoughts on how to get product/general feedback from a large public industry forum?
My time and means can be somewhat limited. So I’m looking into ways i can get qualitative input on user ...
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Personas for Users who want to quit an unwanted habit
I'm working on an app that is designed to help people with unwanted habits to addictions. I'm trying to determine how many personas would be appropriate for this app. I don't believe it warrants a ...
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Transition from UX Personas to Functional Documentation to Development
I have recently been exposed to the world of UX/UI and ID. I have been critic of the practice of spending too much time on documentation as compared to the development. However, I have now realized ...
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Example of personas that cater for and are expected to evolve over time
Are there examples of personas that are designed specifically to cater for users whose traits and behaviours are expected to evolve over time as opposed to being static?
One scenario that I can think ...
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How do you uncover true motivations and goals during user research?
My goal is to create some UX/JTBD personas and I am new to conducting user research interviews.
When asking participants what motivates them professionally, or what their professional goals are, a lot ...
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Ux with no budget or time, how? [duplicate]
My job is a small web agency and our boss negotiates and offers UX services. The job consists on producing research, analysis, user journey and personas sometimes in a week or two. I know this is very ...
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Multi-user Persona
so I'm working on a project right now that involves multi-user persona, meaning that our personas are actually families (more than one person). This is the first time that I've met this kind of user, ...
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Can I make a persona without sociodemographic data, and focusing only on behavior?
I am building a persona for 2 studies. I did qualitative and quantitative research in the studies, and didn't need to collect sociodemographic data.
What are your thoughts on making a persona without ...
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Journey Mapping Project best practices
Looking for suggestions on process best practices:
In order to understand how clients (e.g. insurance carriers) subscribe to services from a particular company, I need to create a journey map to ...
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Are personas actually useful?
I've read a lot about personas and have created personas as part of my job, but I am wholly unconvinced about their usefulness. My feeling is that they allow too much room for interpretation, ...
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Are user journey maps for multiple personas possible?
I'm creating a user journey map for a digital solution that will be used by engineers and their supervisors to complete repair tasks.
In this solution an engineer will submit a request and the ...
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How to approach user journey mapping for individual personas
Our UX team maintains a generic user journey map to define the end-to-end travel experience of using our booking app. It was first created during a journey mapping workshop, and over time we have been ...
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over a million user banking experience persona creation [closed]
I'm working on a banking app project in which I aim to gather user data and put it into a beneficial form in order to make every stakeholder understand quantitatively and qualitatively what's going on,...
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Differences between Personas and Archetypes?
I am new to UX and just started using personas for validating the UX of an existing project, then I was pointed out the fact that since my 'personas' were created from observing existing users instead ...
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How do you build personas based on real users
I've seen a lot of really 'pretty' personas online. but my question is how to build personas based on real users. how do you gather the info to create a persona? Is it from interviews, observations, ...
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How does income affect persona creation for e-commerce site
I'm creating personas for our ecommerce site. There are two candidates; the only differences are their age and income. Will I need two personas to capture both? I am trying to see if there is any ...
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How to start a user journey map for a new product and how does it translate to a product backlog?
I'm working on a new product that's a talent marketplace for the events and entertainment space. The client has a rough idea (like 20%) of what the user journey would be like.
I'm curious how should i ...
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What is the difference between Scenario and User Journey?
I have been doing some research in order to understand what is an scenario and what is a user journey. As I understood, after you develop your personas then you can create the scenarios for each one. ...
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What is the difference between Proto-personas, Data-driven, Lean Persona and Ad hoc Personas?
So I'm a little confused between these 4 types of personas I've discovered in books and articles.
Proto-persona
Ad hoc Persona
Data-driven Persona
Lean Persona
What are the differences between them?...
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The number of primary persona for an application
I have read in User Research that we need to define 1 primary persona for each User Interface. In other words, it is best if each UI aims at satisfying the needs of one of its personas as primary. On ...
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Is Customer Service Agent and the Customer two different personas or different roles?
Are 'Personas' and 'Roles' different in every scenario?
Although i did my reading about roles and personas, im a bit confused about this topic with the context i'm working on.
Scenario - One day ...
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How might competitive analysis help enrich User Personas in UX research?
I can't find any reasons to support the use of Competitive Analysis in building an efficient persona. User Persona essentially talks about different profiles of user and their goal, frustrations, ...
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What should we focus on when storyboarding? Application interaction or user goals?
I'd like to know in what context do we build "Jobs-To-Be-Done" stories. We are going to build a portal/system for teachers to report certain incidents (currently they are not using any).
For example, ...
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How to best group interview subjects into “roles” for persona creation?
I’m a designer at a health tech start-up, and I’m currently working on a project to design a Telehealth platform to educate pre-op orthopedic patients, so that they don’t have to attend the requisite ...
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Creating a customer journey map from persona
I was asked to create personas and customer journey map using analytical data and other online data (Without talking to the actual customers).
So, I created a few buyer personas based on some data (...
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How does the UX design process revolve around the user personas you've established?
After describing personas at the beginning of the UX project, how do you design with all of them in mind?? What if two personas don't see eye to eye culturally or philosophically, how does design ...
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In which sections do User Personas and User Journeys go within User Research Reports
I'm currently writing up a User Research Report for an online web app. The report is roughly divided as follows:
Introduction (Executive Summary)
Methodology (User Interviews, User Surveys, User ...
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Is it necessary to have male and female personas?
i have a question regarding user personas since we have a little argument in our company.
After researching our active users and all time visitors of our website we found out that around 90% of them ...
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Radio buttons on mobile?
I'm dealing with a case where it is absolutely mandatory that a user answers "yes" or "no". For instance, a question like "Were the police called?" needs a solidified response. An easy way to do this ...
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Persona creation
I'm currently in the process of identifying ‘trading’ personas (still in the assumption phase). People who are actively engaged in the trading industry. I've never actively steered persona creation ...
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Constructing personas without user research
I'm in the position where I can not do proper user research for an upcoming project. I do have some information from the customer (their RFI and RFQ) but I don't feel that is really enough.
How would ...
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Why Not Use a Real Person as a Persona?
My understanding of UX Personas is that they're descriptions of fictitious people designed to represent the common traits and attributes of a broader audience demographic.
If that's the case, in what ...
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Personas without made up stuff?
I am currently putting together some personas and am creating a template that will be informed by user research. What I'm attempting to do is avoid the classic 'assumptive' persona and avoid adding ...
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Developing Personas
General question about developing personas. I work for an organization that provides 6 core services to customers/users. I want to introduce UX research practices to my organization, and want to ...
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Marketing web application
I am going to redesign a marketing web application for internal use in a big company. The application consists of monitoring different values and KPI's of the company. They have been using it for a ...
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example of a good software design document
Anyone got any online examples of good software design documents. I want personas, goals, scenarios and all that good stuff.
I wish Cooper would have included a document with his books.
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How to recruit user test participants?
Where do you find participants for user tests and interviews for persona building? Is it OK to recruit them via an existing web site for example? How much do you pay them?
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Is it ok to base your personas in affinity diagrams?
Background
During a workshop I asked 4 SMEs to come up with 4 proto-personas.
Each SME came up with a different breakdown of demographic, paint-points and needs (so there was a total of 16 personas).
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Leaders questioning how many of each persona there are
My team has created 4 personas to represent our clients. We have presented them to groups of people who routinely have a lot of customer contact, and we've gotten lots of good feedback. It's common to ...
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Updating old personas within an existing product
What kind of a way do you choose to update the old personas of an existing product?
Interview and gather qualitative data from a wide range of random users of the product and then create personas ...
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Empathy Map as alternative or addition to (ad hoc) personas?
Would you say an Empathy Map is an alternative approach to (ad hoc) personas or is it kind of an addition when you already have created personas (first the personas, second the empathy maps)? Like ...
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How to start with personas for internal use
Im wondering what is the best way to introduce personas and how to start the general workflow.
I work at a insurance company as a UI and UX designer, the people in the company use internal ...
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Who is the persona: the distributor or the end-costumer?
So at my workplace, we create an hardware product which uses distributors to sell the product to their end-costumers (common distribution).
The question is, how can a persona be defined when the ...
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How do we validate our persona?
When we pursue our goal of ease of use for our users we sometimes use personas to test or guide our designs. And that’s all good – because it gives us a feeling of how a user would interpret the ...
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What is first, a customer journey map, personas creation or user cases?
I am in the beggining of a new app, and I would like to know the order of the tasks: after the questions to the users and stakeholders, what is the order? a customer journey map, personas creation or ...
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