Questions tagged [payment]

Payment usually refers to electronic fund transfers in e-commerce checkouts.

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115
votes
10answers
51k views

Splitting credit card number fields into four different inputs

I have previously been using 4 fields for the credit card number, splitting up each set of 4 numbers to make it easier to enter. I am now thinking about having one field, which inserts spaces after ...
31
votes
2answers
6k views

How to increase users' perception of security on a payment screen? [duplicate]

Has anyone done any user testing they could share about padlock or shield icons on payments screens and which is perceived as most secure?
17
votes
4answers
2k views

Recording Debit/Credit Card Details at the start of a 'Free Trial'?

Does anyone have experience, analytics or similar on the impact of taking payment details at the start of a free trial period for a product? It's one of the things I hate the most about trialing ...
17
votes
7answers
21k views

Should we ask for name on card even though it's not required for credit card payments?

The name on card is not used when processing credit card payments. Paypal does not ask the user to enter the name on card when saving a card to the "wallet", while Amazon.com does. The benefit of ...
15
votes
5answers
4k views

Which color for a “Pay now” button?

I know there is no such thing as one good color that can be universally accepted, but I've been told orange is the "right color" for the payment button, and it is notable to see how both Paypal and ...
14
votes
4answers
6k views

Does adding PayPal to a checkout increase conversion rate?

Right now we only accept payment by Debit or Credit Cards. We see a lot of customers getting to the cart confirmation and then not completing the order. I personally feel this is because the page ...
12
votes
2answers
496 views

Is letting the user know how much they are paying a bad practice?

I am talking about this : Are there some psychological reasons for not displaying the amount user is paying on the button ? If not, then why don't I see it anywhere ?
11
votes
3answers
798 views

Best way to show payment sites for in-app purchases in mobile phone apps

The other day I made a few purchases using a mobile phone app (Android). I used Paypal, but this could be applied to any payment gateway actually. Thing is, the application was just opening a "Window"...
10
votes
5answers
6k views

Should I auto-save a user's credit card information?

Is it wrong of me to automatically save a user's card info without asking them? Update: I am using Stripe, so the card data never touches our servers. Using Stripe alone doesn't make a site fully ...
10
votes
5answers
2k views

Credits or Money?

Today we were discussing our "credit system" for our website. At our company, clients can pay us money to get credits. One credit represents one dollar. But what is the best way of represent the ...
10
votes
3answers
8k views

Credit card field placeholder text

There has been a lot of discussion around Stripe 'Elements' default credit card field placeholder text. Their default is '4242 4242 4242 4242' as shown below: There are a few vocal users ...
10
votes
5answers
1k views

Do users care about having multiple options for payment providers (paypal vs google checkout, etc.)?

I'm working on a sort of CMS with a built in payment system. We plan on having it support multiple payment processors like Paypal, Amazon, and Google Checkout, but I'm wondering if we need to present ...
9
votes
5answers
4k views

Which payment provider offers the best user experience? [closed]

I'm looking at building payments into my app. Users can subscribe to different plans and pay monthly. They'll get a free first month and won't be billed if they cancel anytime within the first month. ...
8
votes
4answers
1k views

Email confirmation after paid user registration

We are developing a website where user registration is paid. My confusion is regarding, whether an email with activation link needs to be sent after the registration is complete (payment is part of ...
7
votes
1answer
255 views

Why review shipping and billing information you just gave?

I often see e-commerce sites with a flow like this: You add a product and are automatically take to the shopping cart You click "Proceed to Checkout" are taken to a page where you give your shipping ...
7
votes
3answers
514 views

Where should I display 'free shipping if payment by debit card'?

I've been working on an e-commerce website, and the stakeholders want to add the following text: 'free shipping if payment by debit card'. Where should I display this on the website? I think the most ...
7
votes
1answer
651 views

Account activation in mobile app

I'm designing iphone app which allows users to pay bills. To use this app the user should register and activate their account via e-mail. And here is the problem: Which model I have to choose for the ...
6
votes
2answers
157 views

Per-user billing without charging the client many times a month?

I'm working on a small SaaS product that will have a per-user pricing model (many users per client). I want to allow a client to add users whenever they want, but I don't want them to have to set up ...
5
votes
3answers
10k views

How long should “1 month” be?

If in my project someone buys a membership for 1 month, how long should that "month" be? Always 30 days, no matter the month of the year (e.g 23/2/2016 => 25/3/2016) The same day number of the next ...
5
votes
4answers
647 views

What is the most user friendly way to ask a user to enter European banking data?

Both the BIC (Bank Identifier Code) and the IBAN (International Bank Account Number) are long numbers and thus easily mistyped. For shopping websites it's on the other hand important that it's easy ...
5
votes
1answer
857 views

How to direct users through a multi-step payment process?

I'm trying to develop a payment process for my users. Here are the steps that are required: User views the page that outlines all the awesome features that you get if you pay for the premium service. ...
5
votes
5answers
305 views

Voucher code field before login in?

On an ecommerce website, in order to checkout/pay, the user will need an account, so he will have to register. After registering and being logged in, the user will be able to enter a voucher code, ...
5
votes
3answers
125 views

What type of payment is best suited for low amount transactions in a e-commerce-like website?

We're building a kind of e-commerce service which sells only one product. That product will be priced around 1.5€. Our paying users will checkout approximately 3 times a month. Each checkout should ...
5
votes
1answer
179 views

Which numeric keypad layout (PC or register) should be used for a touch panel?

We lately had a usability test for a self-service payment machine. It's very similar to the e-banking process. The whole banking process is over a touchscreen until they enter the debit card. The ...
5
votes
2answers
203 views

Mobile application without direct authorization \ registration

UX \ UI professionals. The question connects both the user experience and data security. We are going to build the app, where the user is going to pay for the services. He should enter his email, ...
4
votes
2answers
4k views

Experience with effective subject and body for “credit card expiring soon” emails

I have a subscription service that has a few dozen subscribers drop off every month because of expired credit cards. I was hoping to gain a little insight into some best practices for an email to prod ...
4
votes
3answers
158 views

How to inform user of changes in the shopping cart?

I'm implementing online payment on a website I'm working on. Everything is working on the technical side, but I have a UX question now. Let's say the user added a product to his cart. It goes to the ...
4
votes
5answers
426 views

Payment options Prepaid and paypal used incorrectly by customers

In our Online-Shop, we offer different payment options. The most important are "Prepay" and PayPal. With "Prepay" I mean customers have to transfer the money manually to our bankaccount (via online-...
4
votes
1answer
199 views

Identity and abuse in software build around anonymity

I am developing a new application (web + mobile) that sort of builds around anonymity and requires a big audience to be interesting. People will be in direct contact with each other (one on one), but ...
4
votes
1answer
136 views

How to explain the concept of choosing password to user

We have an online store application that uses one-time passwords for user login. The user enters her email address, and we email her a one-time password to log in with. She doesn't choose any ...
4
votes
4answers
231 views

Payment Types duplicate information

We are payment company and we offer two payment types - Priority and Local. First user has to create a Beneficiary that they want to pay, there they have to select the payment type. When they are ...
3
votes
3answers
369 views

Should unavailable options be grayed out or invisible to users?

One time payment flow One account type can only be paid through EFT. Other account types can be paid through both EFT or credit card. They have the option to make multiple payments (one after the ...
3
votes
3answers
495 views

Progressive Disclosure on Credit Card Form

I'm toying with the idea of completely hiding the submit button on a credit card form until the user enters valid card info (checksummed number, expiration date, security code). As soon as invalid ...
3
votes
2answers
212 views

Adding restrictions vs. adding options

I'm working on a b2b marketplace that is completely free as of yet but I'd like, in the near future, to give users the option of purchasing a premium account of some sort. What I want to know here is, ...
3
votes
5answers
413 views

Gratuity (tips) interface for Mobile Point of Sale (mPOS)

here is our current design of Mobile Point of Sale (MPOS) UI for the Gratuity (leaving tips if simple). MPOS is that device that you see mostly in supermarket when paying by card (small screen, card ...
3
votes
3answers
234 views

eCommerce Payment Process

We have an eCommerce website that takes credit card payments, everything is fine, however sometimes a user enters their details, gets approved and moves on to the Complete page - they then hit back ...
3
votes
3answers
162 views

One click order alternative - slide to pay

The mobile application is able to store (securely) credit card details and users can pay small amount for some services with "one click" button (no confirmation). There is a chance users click it ...
3
votes
1answer
222 views

Should payment details be retained on checkout page reload?

If a customer tries to checkout with invalid credit card/direct debit details, should the details be wiped when the page is reloaded? If so, which details? Only credit card number/bank account ...
3
votes
2answers
161 views

Make users pay up front or after an application is submitted?

Quick back story: My company has a web-based application that college-age students will complete (similar to the FASFAA) that helps them get awards, grants, scholarship aid from the schools they apply ...
3
votes
3answers
144 views

Best moment to ask for payment in a scheduled service?

We're a cleaning services marketplace, right now we're charging the customer before their first service to ensure that they do have the money available, and after that, all the upcoming services are ...
3
votes
2answers
985 views

How to politely show “as soon as your payment is confirmed”?

I'm creating a step-by-step image chart to a website describing a paid program that only liberates access when user's payment is confirmed. I want to be far from showing users some greedy icon (like a ...
3
votes
1answer
291 views

Bitcoin's User Experience

Bitcoin has been a hot topic lately and some vendors are offering customers the ability to pay using bitcoin. Not to get into the legitimacy issue of bitcoin, is providing bitcoin as an alternative ...
3
votes
1answer
277 views

Email Verification for Paid Subscription-based App

We're developing a paid, subscription-based application and are currently contemplating different sign up flows. How does one go about verifying the users email address elegantly? Email addresses are ...
3
votes
1answer
111 views

Patterns for displaying payment of product with points / frequent flyer

Pattern for displaying payment of product with point system such as frequent flyer points. So the customer is buying a product for $300 and on the payment screen has the option to pay for this with ...
3
votes
3answers
193 views

Notifying users when a paid trial converts to full trial

We are about to launch a 7 day paid trial. We already have the customer billing details so on the 7th date we will automatically upgrade the subscription from trial to full. Should we send any ...
3
votes
1answer
509 views

Can I use the breadcrumb for the payment process like the progress bar design?

I wonder that whether the breadcrumb model can match to the steps of payment process like progress bar model. My design in the development process, I have delivered my files to developer who's doing ...
3
votes
1answer
463 views

When to ask for subscription payment

We have a web-app that requires our users to register, get approved, and then begin using the service. We are requiring setting up subscription payments. My question is when to ask for the ...
3
votes
2answers
70 views

Best way to display a Payment Request API button in chrome?

On our e-commerce website, we've decided to support the payment request API for apple/google pay as an option for quick checkout. What is the best button text/design to make people understand what it ...
2
votes
5answers
933 views

Limiting customer credit cards to a single account

Is it a good idea to limit a customer's credit card so that it can only be used on one user account? The user can have as many credit cards associated with their account as they like, but they cannot ...
2
votes
4answers
2k views

How to make a user feel secure when using an iframe for payments

I've got a site where it's very difficult for me to add SSL, so I'm using a secure iframe on the payment page to collect credit card details. Currently it's set up to appear like it's the same site. ...