Questions tagged [payment]

Payment usually refers to electronic fund transfers in e-commerce checkouts.

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1
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2answers
113 views

What should happen when the user edits the expiration date for a credit card?

The UX for entering the month and year of a credit card expiration date can be tricky. I tried a few services (Netflix, Lyft, Uber) and found they were all buggy. Amazon avoids this by using drop-down ...
2
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1answer
594 views

When choosing payment options during checkout, should the Paypal option go directly to Paypal, or show a “continue to Paypal” link?

I currently have 2 payment options during checkout: Credit Card and Paypal. Currently, clicking on the Credit Card option will reveal a credit card form, and clicking on the Paypal option will take ...
2
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1answer
116 views

Which numeric keypad layout (PC or register) should be used for a touch panel?

We lately had a usability test for a self-service payment machine. It’s very similar to the e-banking process. The whole banking process is over a touchscreen until they enter the debit car. The ...
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1answer
102 views

How do you communicate to a user that their money will not be available because of a technical limitation?

We have a feature that allows a user to add a button where they can accept online payments. The payments are processed via Stripe. It's pretty straightforward - user creates a payment button, user ...
114
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10answers
47k views

Splitting credit card number fields into four different inputs

I have previously been using 4 fields for the credit card number, splitting up each set of 4 numbers to make it easier to enter. I am now thinking about having one field, which inserts spaces after ...
3
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1answer
584 views

Are there any documented best practices for in-app SaaS upgrade prompts?

I have a SaaS web app with 3 different plans. Each plan increases access to certain features or a large quantity of a particular feature. We'll call them A, B and C with C being the highest level, ...
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2answers
126 views

Modal to prepare users for changes in payment system

I'm wondering if you could help me to gather some ideas. Basically, one of our products overseas has to make fundamental changes to its credit card deposit system due to a variety of problems incl. a ...
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0answers
24 views

Apple Pay in a webshop

just a quick question: is it possible to pay with ApplePay in a webshop (NOT via iPhone or Tablet but on a dekstop website) ? Or is Apple Pay exclusively for Mobile Devices? THX, Mike
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1answer
72 views

monthly payment and single payment in the same place

Good morning, I'm doing a payment area, where the user can buy a monthly product and a single purchase product, the project owner demands that the payment be the same for both forms, it can be on ...
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1answer
50 views

In which order the payment method and total amount should present?

I am currently working on the payments process for a mobile application.I've run into a UX problem when designing the payment screen. Is there a convention for the order which payment method and ...
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1answer
58 views

In below scenario, what's the best practice [closed]

If I am making a payment and the first screen shows the amount and asks for card details, I move to the next screen and my amount has been updated with transaction fee based on card type. Is it good ...
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2answers
843 views

How to make registration/login for premium account purchase as painless as possible?

I am currently working on a fundraiser to gain several thousand premium accounts subscribers for my site. Because these are premium accounts (like Reddit Gold), a user must have an account so the ...
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2answers
5k views

How to increase users' perception of security on a payment screen? [duplicate]

Has anyone done any user testing they could share about padlock or shield icons on payments screens and which is perceived as most secure?
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0answers
73 views

When should payment gateway checkout expire?

What should be the time limit for payment gateway checkout to expire on the merchant's website? Or should there be any such expiry at all?
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3answers
7k views

How long should “1 month” be?

If in my project someone buys a membership for 1 month, how long should that "month" be? Always 30 days, no matter the month of the year (e.g 23/2/2016 => 25/3/2016) The same day number of the next ...
3
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3answers
150 views

One click order alternative - slide to pay

The mobile application is able to store (securely) credit card details and users can pay small amount for some services with "one click" button (no confirmation). There is a chance users click it ...
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1answer
84 views

How to handle users editing the amount they want to pay

I am currently working on a payment form. It's absolutely required that our users are allowed to edit the amount they want to pay. Currently, the way I am handling this is to have an editable '...
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2answers
201 views

Mobile application without direct authorization \ registration

UX \ UI professionals. The question connects both the user experience and data security. We are going to build the app, where the user is going to pay for the services. He should enter his email, ...
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2answers
108 views

The flow of a payment page where the status of payment can't be updated immediately after a payment — manual payment

The payments via some payment methods on a website are automatic -- you pay on a payment page via you bank card or PayPal and can see that a payment has been done and confirmed immediately. For some ...
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3answers
163 views

Reminder notification for subscription renewal

I am designing a paid monthly subscription feature (happens through PayPal only for now) that also allows users to cancel this subscription whenever they need. Is a renewal reminder a good idea to ...
5
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3answers
120 views

What type of payment is best suited for low amount transactions in a e-commerce-like website?

We're building a kind of e-commerce service which sells only one product. That product will be priced around 1.5€. Our paying users will checkout approximately 3 times a month. Each checkout should ...
0
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2answers
69 views

What types of payment should I include?

Should I include a possibility of a traditional transfer on the payment page or are Credit/Debit Card and PayPayl options enough? I wonder because not all users have a PayPayl account (myself ...
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1answer
42 views

How to engage the user while waiting for Instant Payment Notification from PayPal

I am creating a donation platform which will be using PayPal as a payment gateway. When the payment is made, the donor will be redirected back to the platform and I want to show confirmation there as ...
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2answers
188 views

When to ask for payment information?

I am looking to improve the onboarding & initial experience for users of a mobile app. It already includes a basic signup form (email, password, first/last name), phone # verification, and an ...
0
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1answer
167 views

On-site checkout vs “external” checkout [closed]

I have an small online store, built using Shopify. I've set it up all right, but because of my location, I can't use Stripe, Authorize.net or any other popular payment gateways, which offer "on-site ...
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3answers
137 views

Does the user need to know a refund happened when canceling their order an e commerce website

Some context a cancel order feature on an ecommerce website or app that allows the user to do a last minute cancel order (maybe they accidently checked-out a item they didn't realize was in the cart)...
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3answers
154 views

Empty price placeholder design

I have a checkout form for a payment request, in which the user fills in the payment amount. This amount is used as input for the checkout as a sub-total, of which a percentage is deducted. What is ...
4
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3answers
146 views

How to inform user of changes in the shopping cart?

I'm implementing online payment on a website I'm working on. Everything is working on the technical side, but I have a UX question now. Let's say the user added a product to his cart. It goes to the ...
1
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1answer
40 views

Cancel request at any time during a flow

I am currently designing a payment flow for a mobile app. The flow is divided in 5 steps : Choose account Scan QR Code Enter amount + Memo Fees Review & send While I was designing it, I told ...
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1answer
154 views

Why QR Codes payments services have a much broader adoption in china than in Europe or US?

I wonder why the asian users love the QRs, whether the western users don't ?
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2answers
107 views

Resolving additional payment options?

I'm trying to make UX on service purchase (it can be any product or service). I have a mandatory "Fixed price" field and I can add instalment options if needed. Here is a popup. I need to make user ...
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1answer
115 views

“Select All” the goes beyond the viewable screen

I am working on an invoice board to make bulk payments. When a user "selects all" should it select only the viewable cells or all cells? Another question is should the web page have unlimited ...
0
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2answers
291 views

How should a quarterly price be displayed- quarterly or monthly (billed quarterly)?

I want to show customers landing on a product page 2 pricing options: annual and quarterly. If customers choose to pay annually they will receive 15% off the price. Quarterly is more expensive as ...
2
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7answers
506 views

Should I present payment options in an accordion?

I'm working on the payment software, that allows users to make payments to different businesses. To make a payment, a user needs to add the business's bank account and the payment method they want to ...
3
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3answers
143 views

Best moment to ask for payment in a scheduled service?

We're a cleaning services marketplace, right now we're charging the customer before their first service to ensure that they do have the money available, and after that, all the upcoming services are ...
2
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2answers
472 views

How am I expected to carry a key fob equivalent of a smart card attached to my key ring?

A number of wireless smart card issuers is promoting so-called payments tags or key fobs - that's a small wireless device which can be used in place of a wireless payment card or wireless transport ...
9
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3answers
6k views

Credit card field placeholder text

There has been a lot of discussion around Stripe 'Elements' default credit card field placeholder text. Their default is '4242 4242 4242 4242' as shown below: There are a few vocal users ...
3
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3answers
299 views

Should unavailable options be grayed out or invisible to users?

One time payment flow One account type can only be paid through EFT. Other account types can be paid through both EFT or credit card. They have the option to make multiple payments (one after the ...
5
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4answers
288 views

What is the most user friendly way to ask a user to enter European banking data?

Both the BIC (Bank Identifier Code) and the IBAN (International Bank Account Number) are long numbers and thus easily mistyped. For shopping websites it's on the other hand important that it's easy ...
0
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1answer
84 views

Best call of action to the payment/cart page

So the two main calls of action to direct someone to paying, that come to mind for me are View Cart Checkout / Check Out I guess you could many other variations like order now, pay here, etc. But ...
3
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3answers
230 views

eCommerce Payment Process

We have an eCommerce website that takes credit card payments, everything is fine, however sometimes a user enters their details, gets approved and moves on to the Complete page - they then hit back ...
15
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6answers
17k views

Should we ask for name on card even though it's not required for credit card payments?

The name on card is not used when processing credit card payments. Paypal does not ask the user to enter the name on card when saving a card to the "wallet", while Amazon.com does. The benefit of ...
2
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4answers
2k views

How to make a user feel secure when using an iframe for payments

I've got a site where it's very difficult for me to add SSL, so I'm using a secure iframe on the payment page to collect credit card details. Currently it's set up to appear like it's the same site. ...
1
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1answer
171 views

On checkout, is it possible to include “Visa Checkout”, “Amex Checkout”, Mastercard Securecode + Paypal?

My goal is to create a signup screen that allows the easiest and most secure way to pay for a product. In most cases, I can improve the security and reduce payment disputes by using brand specific ...
1
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2answers
71 views

Unknown account balance state after startup

How to tell user that his account balance is unknown, but not a zero in case of network problems or something else. If you use zero balance, he could grasp phone and call you (or your technical ...
3
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1answer
447 views

Can I use the breadcrumb for the payment process like the progress bar design?

I wonder that whether the breadcrumb model can match to the steps of payment process like progress bar model. My design in the development process, I have delivered my files to developer who's doing ...
1
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2answers
157 views

Modals on payment processes

I am working on app that has payment process. I'm thinking of two options, since it will be mobile: The user taps on a 'Buy' button, and a modal pops up with a payment form. ( /offers/:id ) After ...
6
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2answers
153 views

Per-user billing without charging the client many times a month?

I'm working on a small SaaS product that will have a per-user pricing model (many users per client). I want to allow a client to add users whenever they want, but I don't want them to have to set up ...
1
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1answer
123 views

Mobile Wallet - Which problem is trying solve?

Currently I am working for project which is related with the Mobile Wallet. Could you please anyone help me to understand that which Problem the mobile wallet or phone payment are trying to solve?. ...
0
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1answer
121 views

Does Hopper increase donations for Khan Academy? [closed]

Khan Academy has a donation page. You can choose to give a Monthly or One-time donation. Hopper, a mascot for Khan Academy is behind the donation buttons: If you hover over Hopper when One-time ...