Questions tagged [payment]

Payment usually refers to electronic fund transfers in e-commerce checkouts.

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1answer
38 views

Payment method process on App for e-scooters sharing

I am working on the ux of an app for e-scooters sharing. The system has two different ways of payment systems. you scan the QR code, set the payment method and then once you park the scooter you get ...
3
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2answers
70 views

Best way to display a Payment Request API button in chrome?

On our e-commerce website, we've decided to support the payment request API for apple/google pay as an option for quick checkout. What is the best button text/design to make people understand what it ...
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2answers
84 views

Best way to let the user modify the subscription (change number of mobile devices)

I have an online SaaS which users subscribe to. After a first trial period (one week), users can renew the service monthly. There's no deadline to pay for the service. As soon as the user pays the ...
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1answer
52 views

How to handle saved payment method that is about to expire?

A customer may have a saved payment method (for convenience, recurring payments, etc.). What is the best way to prompt a user to add a replacement? I've tried to google for examples but because every ...
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3answers
80 views

eCommerce: Grey out or hide disabled payment and delivery methods?

We're sometimes getting feedback from users of our eCommerce site that they don't understand why certain delivery or payment methods are not available. We are wondering whether we should hide the ...
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2answers
660 views

Are there any documented best practices for in-app SaaS upgrade prompts? [closed]

I have a SaaS web app with 3 different plans. Each plan increases access to certain features or a large quantity of a particular feature. We'll call them A, B and C with C being the highest level, ...
4
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1answer
199 views

Identity and abuse in software build around anonymity

I am developing a new application (web + mobile) that sort of builds around anonymity and requires a big audience to be interesting. People will be in direct contact with each other (one on one), but ...
17
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7answers
21k views

Should we ask for name on card even though it's not required for credit card payments?

The name on card is not used when processing credit card payments. Paypal does not ask the user to enter the name on card when saving a card to the "wallet", while Amazon.com does. The benefit of ...
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5answers
2k views

Credits or Money?

Today we were discussing our "credit system" for our website. At our company, clients can pay us money to get credits. One credit represents one dollar. But what is the best way of represent the ...
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2answers
62 views

Is payment instruction needed after checkout?

I work for charity app project and want to know about your opinion with checkout flow. So this project's potential users are people with 20 - 40 y.o Im curious what if i don't show payment ...
5
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1answer
179 views

Which numeric keypad layout (PC or register) should be used for a touch panel?

We lately had a usability test for a self-service payment machine. It's very similar to the e-banking process. The whole banking process is over a touchscreen until they enter the debit card. The ...
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0answers
30 views

Google pay part of user flow to add add card to wallet

I'm working on a mobile app feature that lets the user add their e credit card to google pay and apple wallet. I was already able to find someone with apple pay to understand the flow. I'm wondering ...
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2answers
144 views

What should happen when the user edits the expiration date for a credit card?

The UX for entering the month and year of a credit card expiration date can be tricky. I tried a few services (Netflix, Lyft, Uber) and found they were all buggy. Amazon avoids this by using drop-down ...
2
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1answer
637 views

When choosing payment options during checkout, should the Paypal option go directly to Paypal, or show a “continue to Paypal” link?

I currently have 2 payment options during checkout: Credit Card and Paypal. Currently, clicking on the Credit Card option will reveal a credit card form, and clicking on the Paypal option will take ...
0
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1answer
109 views

How do you communicate to a user that their money will not be available because of a technical limitation?

We have a feature that allows a user to add a button where they can accept online payments. The payments are processed via Stripe. It's pretty straightforward - user creates a payment button, user ...
115
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10answers
51k views

Splitting credit card number fields into four different inputs

I have previously been using 4 fields for the credit card number, splitting up each set of 4 numbers to make it easier to enter. I am now thinking about having one field, which inserts spaces after ...
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2answers
139 views

Modal to prepare users for changes in payment system

I'm wondering if you could help me to gather some ideas. Basically, one of our products overseas has to make fundamental changes to its credit card deposit system due to a variety of problems incl. a ...
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0answers
24 views

Apple Pay in a webshop

just a quick question: is it possible to pay with ApplePay in a webshop (NOT via iPhone or Tablet but on a dekstop website) ? Or is Apple Pay exclusively for Mobile Devices? THX, Mike
0
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1answer
79 views

monthly payment and single payment in the same place

Good morning, I'm doing a payment area, where the user can buy a monthly product and a single purchase product, the project owner demands that the payment be the same for both forms, it can be on ...
0
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1answer
64 views

In which order the payment method and total amount should present?

I am currently working on the payments process for a mobile application.I've run into a UX problem when designing the payment screen. Is there a convention for the order which payment method and ...
-1
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1answer
60 views

In below scenario, what's the best practice [closed]

If I am making a payment and the first screen shows the amount and asks for card details, I move to the next screen and my amount has been updated with transaction fee based on card type. Is it good ...
1
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2answers
910 views

How to make registration/login for premium account purchase as painless as possible?

I am currently working on a fundraiser to gain several thousand premium accounts subscribers for my site. Because these are premium accounts (like Reddit Gold), a user must have an account so the ...
31
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2answers
6k views

How to increase users' perception of security on a payment screen? [duplicate]

Has anyone done any user testing they could share about padlock or shield icons on payments screens and which is perceived as most secure?
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0answers
94 views

When should payment gateway checkout expire?

What should be the time limit for payment gateway checkout to expire on the merchant's website? Or should there be any such expiry at all?
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3answers
10k views

How long should “1 month” be?

If in my project someone buys a membership for 1 month, how long should that "month" be? Always 30 days, no matter the month of the year (e.g 23/2/2016 => 25/3/2016) The same day number of the next ...
3
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3answers
162 views

One click order alternative - slide to pay

The mobile application is able to store (securely) credit card details and users can pay small amount for some services with "one click" button (no confirmation). There is a chance users click it ...
0
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1answer
86 views

How to handle users editing the amount they want to pay

I am currently working on a payment form. It's absolutely required that our users are allowed to edit the amount they want to pay. Currently, the way I am handling this is to have an editable '...
5
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2answers
203 views

Mobile application without direct authorization \ registration

UX \ UI professionals. The question connects both the user experience and data security. We are going to build the app, where the user is going to pay for the services. He should enter his email, ...
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2answers
125 views

The flow of a payment page where the status of payment can't be updated immediately after a payment — manual payment

The payments via some payment methods on a website are automatic -- you pay on a payment page via you bank card or PayPal and can see that a payment has been done and confirmed immediately. For some ...
2
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3answers
247 views

Reminder notification for subscription renewal

I am designing a paid monthly subscription feature (happens through PayPal only for now) that also allows users to cancel this subscription whenever they need. Is a renewal reminder a good idea to ...
5
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3answers
125 views

What type of payment is best suited for low amount transactions in a e-commerce-like website?

We're building a kind of e-commerce service which sells only one product. That product will be priced around 1.5€. Our paying users will checkout approximately 3 times a month. Each checkout should ...
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2answers
73 views

What types of payment should I include?

Should I include a possibility of a traditional transfer on the payment page or are Credit/Debit Card and PayPayl options enough? I wonder because not all users have a PayPayl account (myself ...
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1answer
44 views

How to engage the user while waiting for Instant Payment Notification from PayPal

I am creating a donation platform which will be using PayPal as a payment gateway. When the payment is made, the donor will be redirected back to the platform and I want to show confirmation there as ...
1
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2answers
332 views

When to ask for payment information?

I am looking to improve the onboarding & initial experience for users of a mobile app. It already includes a basic signup form (email, password, first/last name), phone # verification, and an ...
0
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1answer
213 views

On-site checkout vs “external” checkout [closed]

I have an small online store, built using Shopify. I've set it up all right, but because of my location, I can't use Stripe, Authorize.net or any other popular payment gateways, which offer "on-site ...
1
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3answers
176 views

Does the user need to know a refund happened when canceling their order an e commerce website

Some context a cancel order feature on an ecommerce website or app that allows the user to do a last minute cancel order (maybe they accidently checked-out a item they didn't realize was in the cart)...
0
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3answers
202 views

Empty price placeholder design

I have a checkout form for a payment request, in which the user fills in the payment amount. This amount is used as input for the checkout as a sub-total, of which a percentage is deducted. What is ...
4
votes
3answers
158 views

How to inform user of changes in the shopping cart?

I'm implementing online payment on a website I'm working on. Everything is working on the technical side, but I have a UX question now. Let's say the user added a product to his cart. It goes to the ...
1
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1answer
44 views

Cancel request at any time during a flow

I am currently designing a payment flow for a mobile app. The flow is divided in 5 steps : Choose account Scan QR Code Enter amount + Memo Fees Review & send While I was designing it, I told ...
1
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1answer
155 views

Why QR Codes payments services have a much broader adoption in china than in Europe or US?

I wonder why the asian users love the QRs, whether the western users don't ?
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2answers
138 views

Resolving additional payment options?

I'm trying to make UX on service purchase (it can be any product or service). I have a mandatory "Fixed price" field and I can add instalment options if needed. Here is a popup. I need to make user ...
0
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1answer
125 views

“Select All” the goes beyond the viewable screen

I am working on an invoice board to make bulk payments. When a user "selects all" should it select only the viewable cells or all cells? Another question is should the web page have unlimited ...
0
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2answers
423 views

How should a quarterly price be displayed- quarterly or monthly (billed quarterly)?

I want to show customers landing on a product page 2 pricing options: annual and quarterly. If customers choose to pay annually they will receive 15% off the price. Quarterly is more expensive as ...
2
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7answers
536 views

Should I present payment options in an accordion?

I'm working on the payment software, that allows users to make payments to different businesses. To make a payment, a user needs to add the business's bank account and the payment method they want to ...
3
votes
3answers
144 views

Best moment to ask for payment in a scheduled service?

We're a cleaning services marketplace, right now we're charging the customer before their first service to ensure that they do have the money available, and after that, all the upcoming services are ...
2
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2answers
528 views

How am I expected to carry a key fob equivalent of a smart card attached to my key ring?

A number of wireless smart card issuers is promoting so-called payments tags or key fobs - that's a small wireless device which can be used in place of a wireless payment card or wireless transport ...
10
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3answers
8k views

Credit card field placeholder text

There has been a lot of discussion around Stripe 'Elements' default credit card field placeholder text. Their default is '4242 4242 4242 4242' as shown below: There are a few vocal users ...
3
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3answers
370 views

Should unavailable options be grayed out or invisible to users?

One time payment flow One account type can only be paid through EFT. Other account types can be paid through both EFT or credit card. They have the option to make multiple payments (one after the ...
5
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4answers
649 views

What is the most user friendly way to ask a user to enter European banking data?

Both the BIC (Bank Identifier Code) and the IBAN (International Bank Account Number) are long numbers and thus easily mistyped. For shopping websites it's on the other hand important that it's easy ...
0
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1answer
93 views

Best call of action to the payment/cart page

So the two main calls of action to direct someone to paying, that come to mind for me are View Cart Checkout / Check Out I guess you could many other variations like order now, pay here, etc. But ...