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Questions tagged [payment]

Payment usually refers to electronic fund transfers in e-commerce checkouts.

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1 vote
1 answer
53 views

Payment method pre-selection

Here's a quick summary of the problem: the app I'm working on can have multiple payment methods added (saved) by the user. They can use them for making trips and purchases in the app. I'm not sure how ...
8 votes
1 answer
321 views

Why review shipping and billing information you just gave?

I often see e-commerce sites with a flow like this: You add a product and are automatically take to the shopping cart You click "Proceed to Checkout" are taken to a page where you give your shipping ...
0 votes
3 answers
293 views

Checkout UX: Can't include "Save card" checkbox in credit card form. I can, however, include it elsewhere in the flow. What's the better choice?

I'm working on the payment flow of an app. During checkout, users can choose to use any credit card they have stored or enter a new one. If going with a new one, process is split in the following ...
2 votes
1 answer
165 views

Apple Pay in a webshop [closed]

just a quick question: is it possible to pay with ApplePay in a webshop (NOT via iPhone or Tablet but on a dekstop website) ? Or is Apple Pay exclusively for Mobile Devices? THX, Mike
2 votes
5 answers
2k views

How to make a user feel secure when using an iframe for payments

I've got a site where it's very difficult for me to add SSL, so I'm using a secure iframe on the payment page to collect credit card details. Currently it's set up to appear like it's the same site. ...
3 votes
2 answers
115 views

Payment methods on the product page or checkout?

I'm facing an issue with an e-commerce platform, particularly concerning how the prices of products are affected by various payment options. Some products (not all) offer multiple payment methods, ...
3 votes
3 answers
286 views

Best way to display a Payment Request API button in chrome?

On our e-commerce website, we've decided to support the payment request API for apple/google pay as an option for quick checkout. What is the best button text/design to make people understand what it ...
1 vote
2 answers
337 views

Payment failed action notification placement

Basically I work for a delivery company named REDX, where they delivery parcels door to door. We have a dashboard as shown below, and now we will introduce a feature to let the user know that the ...
0 votes
2 answers
57 views

Account Credit at Checkout

What's the best user experience for applying account credit at checkout for an ecommerce store? The current flow is that users have to apply a code per account credit voucher in a discount code field (...
3 votes
2 answers
192 views

Having to add the same credit card multiple times to the same app

Seeking suggestions on any elegant or useful ways to handle technical limitation resulting in sub-optimal usability. I have a retail app that sells products across 3 different channels: In physical ...
0 votes
1 answer
42 views

Does teasing a digital product increase or decrease conversion?

We built a SaaS that takes product serial numbers from users and generates codes from them that users pay for - these codes are used to unlock functionality in those products and so have real-world ...
0 votes
1 answer
92 views

Allow multi-select for open invoices

I have a table that lists out invoices and their details. In this table, the user is able to select multiple invoices and pay selected ones all together. In its current state, we only list out "...
0 votes
1 answer
36 views

Should newly added card be displayed above default card on list?

This question is regarding payment during checkout. Say user already has 2 cards (Card A, Card B) in his wallet, and Card A is the default card. During checkout he decided he wants to use Card C ...
17 votes
4 answers
4k views

Should we auto-select a new default payment method when the current default expired?

I'm currently working on error message handling for payment failures. A couple of the reasons why a payment may fail is because a card is returned as expired or unauthorised. If a customers’ default ...
1 vote
1 answer
33 views

Prevent reset of data in input form after changing server instance

I'm trying to design an "add card payment" form with Stripe implementation, the real challenge is that I have two accounts for two regions US & Europe. My current design is that user is ...
0 votes
1 answer
54 views

How to handle collective subscriptions (i.e. for companies and like)

I have a website and some content of the website is restricted to paying users having a subscription. You can subscribe as a single user, but there is also the option to purchase a "collective ...
5 votes
3 answers
12k views

How long should "1 month" be?

If in my project someone buys a membership for 1 month, how long should that "month" be? Always 30 days, no matter the month of the year (e.g 23/2/2016 => 25/3/2016) The same day number of the next ...
4 votes
1 answer
378 views

ATM Style Input Fields for Currency

I am looking for best practices around how to design a UI for currency fields. I have been looking into ATM-style fields. This is when if you type in your value, it fills in cents first until you've ...
0 votes
1 answer
309 views

Why not embed payment pages in the same page?

In my experience, when purchasing something online, the checkout page of the vendor usually redirects to a payment gateway of the company handling the payments. I insert my credit card details on the ...
1 vote
1 answer
67 views

Google pay and Credit card in the mobile app

I just need one or two advice, regarding on this new booking system as the developer team create it without my knowledge and didn't ask me for advice or design UX before they went developed it and it ...
21 votes
7 answers
32k views

Should we ask for name on card even though it's not required for credit card payments?

The name on card is not used when processing credit card payments. Paypal does not ask the user to enter the name on card when saving a card to the "wallet", while Amazon.com does. The benefit of ...
1 vote
0 answers
43 views

Cross Domain Query - eCommerce Website [closed]

I've a client who is insisting on having a second website for successful purchase of the product. Is it good from user point of view? To elaborate, a user will view the product on abc but when he ...
0 votes
1 answer
84 views

How does e-transfer in Canada work? [closed]

In Canada, people use something called 'e-transfer'. Is there a website for that, or does it only require an email to transfer? How does one transfer money from an e-transfer in Canada to an account ...
0 votes
1 answer
184 views

Most efficient payment UX model

I am trying to understand which payment UX model is the most efficient. It is about an mobile app providing matrimonial services. I can think of two options: The user enters all user details and then ...
1 vote
1 answer
253 views

Payment method process on App for e-scooters sharing

I am working on the ux of an app for e-scooters sharing. The system has two different ways of payment systems. you scan the QR code, set the payment method and then once you park the scooter you get ...
0 votes
2 answers
234 views

Best way to let the user modify the subscription (change number of mobile devices)

I have an online SaaS which users subscribe to. After a first trial period (one week), users can renew the service monthly. There's no deadline to pay for the service. As soon as the user pays the ...
2 votes
1 answer
356 views

How to handle saved payment method that is about to expire?

A customer may have a saved payment method (for convenience, recurring payments, etc.). What is the best way to prompt a user to add a replacement? I've tried to google for examples but because every ...
0 votes
3 answers
116 views

eCommerce: Grey out or hide disabled payment and delivery methods?

We're sometimes getting feedback from users of our eCommerce site that they don't understand why certain delivery or payment methods are not available. We are wondering whether we should hide the ...
2 votes
2 answers
936 views

Are there any documented best practices for in-app SaaS upgrade prompts? [closed]

I have a SaaS web app with 3 different plans. Each plan increases access to certain features or a large quantity of a particular feature. We'll call them A, B and C with C being the highest level, ...
5 votes
1 answer
235 views

Identity and abuse in software build around anonymity

I am developing a new application (web + mobile) that sort of builds around anonymity and requires a big audience to be interesting. People will be in direct contact with each other (one on one), but ...
10 votes
5 answers
3k views

Credits or Money?

Today we were discussing our "credit system" for our website. At our company, clients can pay us money to get credits. One credit represents one dollar. But what is the best way of represent the ...
2 votes
2 answers
75 views

Is payment instruction needed after checkout?

I work for charity app project and want to know about your opinion with checkout flow. So this project's potential users are people with 20 - 40 y.o Im curious what if i don't show payment ...
5 votes
1 answer
300 views

Which numeric keypad layout (PC or register) should be used for a touch panel?

We lately had a usability test for a self-service payment machine. It's very similar to the e-banking process. The whole banking process is over a touchscreen until they enter the debit card. The ...
1 vote
2 answers
496 views

What should happen when the user edits the expiration date for a credit card?

The UX for entering the month and year of a credit card expiration date can be tricky. I tried a few services (Netflix, Lyft, Uber) and found they were all buggy. Amazon avoids this by using drop-down ...
2 votes
1 answer
835 views

When choosing payment options during checkout, should the Paypal option go directly to Paypal, or show a "continue to Paypal" link?

I currently have 2 payment options during checkout: Credit Card and Paypal. Currently, clicking on the Credit Card option will reveal a credit card form, and clicking on the Paypal option will take ...
0 votes
1 answer
121 views

How do you communicate to a user that their money will not be available because of a technical limitation?

We have a feature that allows a user to add a button where they can accept online payments. The payments are processed via Stripe. It's pretty straightforward - user creates a payment button, user ...
120 votes
10 answers
64k views

Splitting credit card number fields into four different inputs

I have previously been using 4 fields for the credit card number, splitting up each set of 4 numbers to make it easier to enter. I am now thinking about having one field, which inserts spaces after ...
0 votes
2 answers
197 views

Modal to prepare users for changes in payment system

I'm wondering if you could help me to gather some ideas. Basically, one of our products overseas has to make fundamental changes to its credit card deposit system due to a variety of problems incl. a ...
0 votes
1 answer
156 views

monthly payment and single payment in the same place

Good morning, I'm doing a payment area, where the user can buy a monthly product and a single purchase product, the project owner demands that the payment be the same for both forms, it can be on ...
0 votes
1 answer
216 views

In which order the payment method and total amount should present?

I am currently working on the payments process for a mobile application.I've run into a UX problem when designing the payment screen. Is there a convention for the order which payment method and ...
-1 votes
1 answer
83 views

In below scenario, what's the best practice [closed]

If I am making a payment and the first screen shows the amount and asks for card details, I move to the next screen and my amount has been updated with transaction fee based on card type. Is it good ...
1 vote
2 answers
1k views

How to make registration/login for premium account purchase as painless as possible?

I am currently working on a fundraiser to gain several thousand premium accounts subscribers for my site. Because these are premium accounts (like Reddit Gold), a user must have an account so the ...
31 votes
2 answers
6k views

How to increase users' perception of security on a payment screen? [duplicate]

Has anyone done any user testing they could share about padlock or shield icons on payments screens and which is perceived as most secure?
3 votes
3 answers
415 views

One click order alternative - slide to pay

The mobile application is able to store (securely) credit card details and users can pay small amount for some services with "one click" button (no confirmation). There is a chance users click it ...
0 votes
1 answer
129 views

How to handle users editing the amount they want to pay

I am currently working on a payment form. It's absolutely required that our users are allowed to edit the amount they want to pay. Currently, the way I am handling this is to have an editable '...
5 votes
2 answers
220 views

Mobile application without direct authorization \ registration

UX \ UI professionals. The question connects both the user experience and data security. We are going to build the app, where the user is going to pay for the services. He should enter his email, ...
0 votes
2 answers
280 views

The flow of a payment page where the status of payment can't be updated immediately after a payment -- manual payment

The payments via some payment methods on a website are automatic -- you pay on a payment page via you bank card or PayPal and can see that a payment has been done and confirmed immediately. For some ...
2 votes
3 answers
667 views

Reminder notification for subscription renewal

I am designing a paid monthly subscription feature (happens through PayPal only for now) that also allows users to cancel this subscription whenever they need. Is a renewal reminder a good idea to ...
5 votes
3 answers
135 views

What type of payment is best suited for low amount transactions in a e-commerce-like website?

We're building a kind of e-commerce service which sells only one product. That product will be priced around 1.5€. Our paying users will checkout approximately 3 times a month. Each checkout should ...
-1 votes
2 answers
81 views

What types of payment should I include? [closed]

Should I include a possibility of a traditional transfer on the payment page or are Credit/Debit Card and PayPayl options enough? I wonder because not all users have a PayPayl account (myself ...