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Questions tagged [password-recovery]

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SaaS: company accounts, single user quits company, how company recovers account?

User creates a free account on behalf of his company. A few months later she/he quits (or gets fired), her/his company email is blocked. Someone from company wants to get access to this account. ...
2
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1answer
153 views

On password recovery, what to do if device is already logged in?

Say a user requests a password recovery on a computer. Our system then sends an email with a unique link to recover the account. However now consider the user receives this email and opens it on his ...
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1answer
110 views

Forgot Password typical use case

This is "inspired" (a crosspost?) by this question I asked on StackOverflow Meta: to my surprise it has been highly downvoted, so I'm asking here to you experts, if my "feel" is sharable or not. ...
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3answers
171 views

How to prompt existing customers to change their passwords

I'm looking for some UX examples of how other companies have handled this situation: Scenario: Devs are using an old password encrypting method (sha1) I believe and need to change it to a more secure ...
1
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1answer
85 views

Password Recovery in Modal or New Page [closed]

What are the advantages/disadvantages of using a popup password recovery vs a new page?
3
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1answer
137 views

Merging change password and forgotten password process?

Both of these processes basically do the same thing - they change password. Password change usually by entering old and a new password, forgotten password by typing your mail address to which user ...
0
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0answers
62 views

Is there any advantage to bringing the user in-app for reset password vs in a browser?

Is there any notable difference between bringing the user to a browser to 'reset password' vs bringing them back to the app to do the reset? Considering that this platform exists as an app and as a ...
1
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1answer
185 views

When user check the “Keep me signed in” on login page of the website, Should we also mention the duration?

Should we do this? or this is enough
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1answer
101 views

How to tell the user what their options are when they forget their password and there is not the option to reset it through the web or email?

There is a system where users can set a web password through the application they have on their cellphones. So if they forget the password they can easily reset it through the app with no problem. ...
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1answer
127 views

How should users be directed if they ask for a password reset, but their email is no longer valid?

I manage a website where users can request a password reset via an automated email. What experience should I provide to users who have requested a password reset, but whose registered email address ...
4
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3answers
258 views

What's the reason behind not notifying users that they entered a wrong email when they recover their password?

Sorry, I was not able to formulate the title shorter. Today I stumbled across the password recovery from Dropbox. Here, users have to enter their email address and Dropbox says: If a Dropbox ...
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3answers
795 views

Password Recovery/Recovery Question Process Flow

I am creating an application where the user will be able to recover their password from a "forgot password?" link. Once the user clicks on the link they are presented with their recovery questions ...