Questions tagged [onboarding]

For questions about the process of introducing a new user to an application or website, e.g. with tutorials and registration.

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1answer
47 views

How important explicit back and next buttons in onboarding?

I am designing on-boarding screen for android mobile app, I was looking at onboarding screens at dribble found that some of designs do not have back and next buttons, just have the dot indicator and ...
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1answer
101 views

when do I hide mobile onboarding hotspots

We placed a few hotspots in our mobile app, when clicked they show onboarding explanations about a component. If the user clicks on them, they will disappear, but what if he does't? is there a best ...
2
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1answer
80 views

What is the best way to verify passport?

What are the best practices of verifying passport in a web app? I'm currently designing a verification process where user has to take a picture of the passport and upload it. But pictures are usually ...
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2answers
73 views

Best practice for requiring an “access code” before user can use app

To put things into context, we have an app that lets users earn money by just learning. Because of this, we have to be quite strict about which users are allowed to sign up as we obviously have ...
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0answers
44 views

Mobile Onboarding

I'm using a slider as an introduction screen for an onboarding flow in a mobile app. The slider represents content about the onboarding, while as the 'Next' button actually goes to an entire new ...
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1answer
66 views

When to shown app intro onboarding? before or after sign up

For mobile applications when it is good to show the app intro onboarding(slider with app features). I have seen some mobile apps showing app intro before signup process and most after. Which is most ...
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2answers
53 views

User Testing with onboarding

Should I User Test a new feature with it's onboarding? At the moment I do. Reason is, if I never test the onboarding part, how do I know if the execution is correct? Secondly, if I was to conduct ...
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2answers
57 views

Onboarding with many user profile fields - lengthy and detailed vs. short and essential?

So if you can imagine a dating app, the essentials are stuff like: gender, location, age, name, a photo Then say you have some optional fields that are pretty useful such as "looking for" - their ...
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1answer
92 views

How to effectively get data from onboarding process?

We currently have a very basic onboarding process when signing up for the platform. It consists of 3 screens: Welcomes you to the platform Asks to input personal data (Birthday, gender, city they ...
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3answers
93 views

Force user to enter an address for location based services

I would be happy to hear your opinion on following topic: I am working on an IOT gardening system. Many of our features need the address of the user to work, because of weather data. At the moment ...
17
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4answers
1k views

Discovering new features

I work with a web-based platform with lots of data and various tools to view the data, perform analysis. Users are often impressed by one or two features and stick with them. The platform adds new ...
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7answers
9k views

Should my app send a confirmation email on user registration?

I'm grappling with the user registration experience for my application. I'm considering this model: User enters... Username Password Password confirmation Email address The app displays a message ...
35
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2answers
9k views

Best practices for UI that introduces new users

I'm working on an onboarding UI to help new users get familiar with our platform and I was thinking about some good ways to implement it. From what I have come across so far, it seems that many ...
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2answers
66 views

Mobile on-boarding - Single page instructions instead of multiple paging

I'm building a mobile app where the user needs to copy link from a different app and only than open my app. My app detect the link when the user open the app and than he proceeds using it. The steps ...
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0answers
30 views

Reports/research about legalese texts

I'm looking for any reports or user researches done related to legalese text in software. Apart from curiosity I'm mostly trying to find efficient methods for showing EULA (minimizing confusion for ...
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2answers
73 views

My iPhone app requires sellers to verify their email address and phone number, when should I do that?

I searched User Experience before posting this question. I saw a lot of related questions but not this one in particular. My organization is creating an app that permits users to sell a service or a ...
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1answer
100 views

Onboarding experience for redesigned apps

Does anyone have thoughts or good examples (or even white papers) about how to approach onboarding experience for complete app redesign? The two considerations that we are trying to balance is help ...
2
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1answer
72 views

Best way to smoothly onboard whilst adhering to text message laws

Our team have just discovered the harsh laws surrounding the opt-in/opt-out for receiving promotional SMSs. Our current workflow is this (we are a prescription management application): User sees ...
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4answers
226 views

What is the best practice to collect user interests after onboarding?

Im developing new social application mobile-first approach. My Signup \ Login is very short process (only user & email & password) and only if the user doesn't choose to use the provided ...
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1answer
90 views

Onboarding Process Deliverable [closed]

I have started learning about user on-boarding. Not sure what on-boarding pattern to use, though. Also, what are the deliverables?
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1answer
225 views

Using Sample data for User Onboarding

I am currently working on the onboarding of a recruitment application. Modules in this application are inter dependent. If want to create a job opening, I have to create a Candidate first. In the ...
2
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2answers
55 views

Splitting required inputs into onboarding & further steps

This is my first question here so it`s nice to meet you ! I am working on a bigger desktop web application that handles events & I am having a difficult time trying to establish a wizard as I ...
2
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1answer
64 views

Center text if two lines but not if they're more

I ran into this issue when designing an onboarding screen. I have the headline centered and the [NEXT] button as well. When there are two (or one) lines of text I prefer them centered as the overall ...
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2answers
115 views

Should I use email or phone number verification on an app onboarding process?

I am designing the onboarding experience for a job-posting app. We have two options of verification methods, email verification and mobile verification. We already plan to use email verification on ...
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1answer
294 views

How to add sample content when onboarding new users?

Our app allows users to create projects. After a user has signed up, they're dropped into the "select project" screen with a "Getting Started" project: This "Getting Started" project is "content as ...
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3answers
198 views

Where to land after the onboarding process?

I'm developing a social media app and I'm currently mapping out the onboarding process. My onboarding process won't include fulfilling profile information, adding profile pictures, etc. in order to ...
3
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2answers
114 views

When is the best time to collect login credentials during registration?

On a long, multi-screen registration flow, is it better to collect login credentials at the start, at the end, or when the user chooses to save their application and return to it later?
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2answers
571 views

What's the name of this vertical carousel UI element?

This 'vertical carousel' pattern seems really powerful for 'how it works' sections since, unlike a horizontal carousel, you can easily read through the steps without interacting with it. We're ...
4
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1answer
403 views

Email as a service, should I send verification emails on signup?

Is it worth it for an email as a service platform to use verification links? and How negative of an impact have verification emails had on user signups in the past? I have an email as a service ...
5
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1answer
90 views

Getting large amounts of information from users

Say I have an app that requires a lot of information or insights about our users to function, what is considered the best way of going about this? Thinking about forms, they would be too large and ...
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1answer
230 views

New dashboard feature walkthrough

I am currently designing a new dashboard feature for a data-driven recruitment managers. Feature should allow them to manage costs of their current positions and edit/delete/view them for a more ...
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5answers
4k views

Sign in / register UI in a modal or separate page

Is there any research or best practice guidelines on the most appropriate solution for this UI from an experience perspective? Are there known advantages and disadvantages of each?
2
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4answers
366 views

When to ask for phone verification?

This is related to a food ordering/takeout mobile app. Currently, users create an account immediately in order to access the app, and it is required that they verify their phone # to prevent duplicate ...
3
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3answers
102 views

Signing up before or after creating a listing — which performs better?

I'm working on a marketplace site where a user can be a buyer, a seller, or both. Right now I'm focusing on onboarding from a seller's perspective. Think about sites like AirBnB, Ebay, or Etsy, where ...
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1answer
58 views

App on-boarding via contextual imagery

I am in the process of identifying suitable methods for on-boarding users on what is in effect a "shopping" app. I would like to configure the app to the needs of its current user by finding out what ...
3
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1answer
135 views

What is the common name for this type of multiple option journey?

I stumbled upon this beautifully user-friendly, human-speaking quotation journey ceda-nepal.com/cost-calculator/ and I couldn't find any article about this kind of journey. I am currently designing a ...
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2answers
87 views

Partial sign up

Trying to figure out whether to go for a one or two step sign-up process for a mobile app. 1st step Thinking of letting the user to sign up with just the e-mail and password upon which an "User" is ...
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1answer
104 views

What is an ok rate on unconfirmed emails?

We are running an online platform which requires a signup from the user. After completing the signup flow, the users is prompted to confirm her email. Without confirmation, the users can't use the ...
2
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4answers
201 views

Is it ok to introduce subscription plans to the user while they are signing up?

Background: I am working on a commercial mobile app with some opening in the retail market but not a typical consumer app. Users would need to sign up to start exploring what the app can do. This app ...
8
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2answers
1k views

Sign up and onboarding

We have a big project management web app. Before the user can use the app, we have some steps to complete, like: 1 - Signup - 6 fields (Name, Email, Password, Job Role, Phone and Captcha) 2 - ...
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2answers
426 views

Dashboard for new users

I would like to ask what is the best solution for onboarding users dashboard. Scenario A when user login i will show them a big image to tell them that must add subscribers. when they add 2 ...
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1answer
145 views

Best way to get a user to sign up via an app

I am developing an app, which allows a user (Leader) to develop plans for many other users (followers). The Leader will be able to update a follower's plan (and the follower receives a notification) ...
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1answer
74 views

Should I allow unconfirmed users to store a credit card?

I'm currently building a site where a user can sign up, and amongst other things, opt-in to a paid subscription for a selection of products. Currently, my workflow has the following steps: Sign up (...
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3answers
127 views

How to tell users to sign up with our technology partner during onboarding?

We are developing a mail campaign product on top of our Technology Partner (Say mailgun ) , The user who sign up for our product should sign up with Mailgun as well to send the campaigns from our ...
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2answers
636 views

How long should a good onboarding experience be?

I'm currently investigating and preparing to add, quite soon, a tool to welcome and guide a first-time users to the service we are offering, show them around, and explain where is everything located. ...
0
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1answer
151 views

User entry point after quiting the onboarding process

I am designing the onboarding flow for a mobile application. The first image below shows a simplified version of the flow. The application consists of two parts; the onboarding for new users and the ...
4
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1answer
178 views

Using audio vocals in iOS app tutorials in onboarding

I'm working on designing an onboarding tutorial for a audio based app. I've come up with a carousel with visuals and text to better describe what the app is, and give quick insight on top actionable ...
1
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2answers
245 views

What's the best way to display options within options within options in an onboarding process?

I am creating an onboarding process where the admin dictates requirements for it's members. They start by selecting from a list of identifiers [ ] Meat [ ] Poultry [ ] Seafood [ ] Produce Then they ...
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2answers
139 views

How do product designers experience onboarding?

It's very important to play around and experience a feature in the wild for iterative process. Once you've designed onboarding which includes getting started tooltips and emails, it's difficult to ...
3
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4answers
402 views

Onboarding suggestions for a redesigned web app?

I'm beginning work on designing the onboarding process for a redesign of one of my company's products, a platform for managing websites and other related services. Are there any best practices for ...