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Questions tagged [methodology]

Different formal and systematic approaches to improving UX and assessing its quality.

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2
votes
2answers
224 views

Is there a difference between “Goal directed design” (GDD) and “User-centered design” (UCD)?

Is there a difference between "Goal directed design" (GDD) and "User-centered design" (UCD)? I'm confused. I have been searching a lot and can't find the difference in between them. Even the ...
18
votes
14answers
472 views

Is user testing a luxury or a necessity?

I understand that you should be thinking of your users all the time but given the current climate where every pound counts, is user testing just for the richer companies? Should you discount your ...
16
votes
5answers
298 views

Including users with disabilities in user centered design

Many of the methodologies used in the early phases of user centered design, such as card sorting and paper prototyping, are not accessible to people with disabilities. Anybody have any advice on ...
0
votes
2answers
73 views

Measure the “quality” of a description

I have interviewed 36 people, divided in three groups of 12 people. For one group I asked to describe a song they just heard. The second group had to describe a song by observing only a graphical ...
3
votes
1answer
113 views

Design Thinking: User testing approaches

I am in the process of starting to facilitate design thinking workshop sessions and from past experience I feel fairly comfortable with each step except for the user testing phase. I realize this ...
5
votes
3answers
4k views

How does the d.school's framework for Design Thinking map onto IDEO's?

Here's how I'm thinking about these DT models. The Stanford d.school describes the Design Thinking method in (5) steps: Empathize, Define, Ideate, Prototype, and Test. IDEO describes it in (3) modes ...
15
votes
12answers
639 views

When is automated remote usability testing useful?

There seem to be a fair few services these days offering automated remote usability testing, so I'm assuming there are a fair few people using those services, which implies that they ARE useful - ...
2
votes
1answer
72 views

A method for consistency comparison of multiple products

Are there any good methods / tools / templates for evaluating the consistency of multiple websites from one product family in terms of UI components, patterns, button placements, labelling, date ...
9
votes
4answers
4k views

How to document user interviews

What are the best practices to document interviews with users - do you just document the conclusions and take aways or do you do a full transcript or both?
0
votes
2answers
117 views

Could someone recommend me methodologies to be a better UX designer? [closed]

I've been working as a UX designer for a couple of years. I've been improving my skills doing courses in websites like IDF (Interaction design foundation).Also , daily I research about better ...
0
votes
0answers
95 views

Asking for demographic and screening question at the end of the survey - benefits outweigh risks?

I recently completed a survey in which the demographic questions were asked at the end instead of the beginning. I assume that this is because there are no specific screening questions for the purpose ...
9
votes
4answers
580 views

Shouldn't UX be Lean and Agile inherently?

People describe different types of UX such as Agile UX and Lean UX. Looking at the Agile manifesto and Lean methodology, it would seem to me that a successful implementation of UX processes would ...
7
votes
4answers
1k views

Exact difference between User Centered Design and Consumer Centered Design?

Would like to know what differentiates consumer centered design from other design approaches eg. user centered design. What are the additional key elements that need to be addressed. Would be ...
10
votes
8answers
3k views

How to measure self reported computer proficiency? Ideally with one item

For a usability test, I'd like to have a simple measure for computer proficiency, to be able to see, whether it has an impact on successfully handling the tasks. How can we best measure that? A ...
2
votes
2answers
66 views

How do you work with stakeholders to prioritize ongoing enhancements? [closed]

I have several clients with sites and platforms that have fallen into disrepair over the months and years due to a lack of ongoing enhancements, improvements, and iteration generally. I'm looking for ...
0
votes
3answers
99 views

product re-design

Which methods aside from user testing are suitable when designing for product re-design? Participatory design is an option but wanted to explore some other methods.
1
vote
3answers
443 views

where does design thinking sit within UX design? [closed]

ux is a science however design thinking is an art how do the two interelate? Trying to establish the difference between the two
27
votes
3answers
2k views

Defining “Instantaneous” as part of usability acceptance criteria

The Setup I have run into this problem time and time again. An interface is performing slow and QA and/or Engineering come back and ask, "can you please define the acceptance criteria for how fast ...
5
votes
2answers
310 views

How do you mitigate internal/external validity issues resulting from user assignment difficulties associated with online A/B testing?

It's reasonably safe to say that it's not possible to track a website's users accurately. You can't track users accurately with cookies, because cookies are frequently cleared; you can't be confident ...
3
votes
7answers
208 views

Best method for measuring the user's understanding of a pilot app?

The company I work for created a new app that collects metrics on the user's driving behavior. We are running a pilot test of the app with internal employees before launching. What would be the best ...
2
votes
1answer
371 views

Retroactive UX research

When doing UX research, this usually means laying the foundations for future building. Usability testing is a way of finding errors in prototype or fully working products. But what are the questions I ...
3
votes
2answers
145 views

What are the best methods to test/validate a set of user interface design guidelines for a concept product that does not exist yet?

As part of my PhD, I designed a set of user interface design guidelines for an in-vehicle device. This device does not exist at the moment. What would be the best methods to test/validate these ...
3
votes
3answers
54 views

Determine scenario for task or let user decide?

I've read material about user testing strategy and they all talk about determining a scenario for the task. Is this necessary? Wouldn't it be more natural to let the user him/herself decide on the ...
3
votes
1answer
100 views

What ux method can I use to verify the success of Subscription Model of my app? [closed]

I'm currently have an application project but I cannot disclose more information about it. I would like to know what specific methods can I use to verify if the "Subscription Model" idea that I have ...
1
vote
5answers
139 views

feature prioritization

I want to prioritize a list of features that our customer facing application does not currently have. I've first taken a look at our CSR call data to discover what services our customers call-in most ...
3
votes
4answers
453 views

Is asking 'balanced' leading questions the right way during user interviews?

It sounds a little bit counter-intuitive, but I am wondering if we actually lose a lot of the information that we might otherwise intend on finding out or capturing by not asking more direct or '...
6
votes
2answers
338 views

Nonparametric vs. Parametric tests

I work as a UX Researcher for a mobile gaming company. We're discussing best practices in analysis, and my colleague suggested that we always use nonparametric tests (e.g., Mann-Whitney U rather than ...
26
votes
16answers
9k views

Should personal data be asked at the beginning or end of an online survey

Given a 10-step online survey (mostly yes/no radio buttons), where is it best to ask for the users' personal data e.g. name, age, contact details? My intuition says putting it at the end will yield ...
0
votes
2answers
427 views

experimental design

In an experiment, same group of participants are required to test (low and high) visual quality of a user interface. The goal is to find whether perception of usability is affected by any of the low ...
14
votes
5answers
1k views

So are there “standards” for UX?

I'm establishing a new UX unit in our organization, and whenever I try to introduce something, I get asked about "standards". You know, questions like "So do you have any standards that you based this ...
6
votes
1answer
1k views

UX Design Processes - Differences between user stories / task Models / Use Cases etc

I'm getting really confused with the differences between some of these UX design processes. There seems to be so many methods that seem very similar (to me) and descriptions about each process all ...
12
votes
4answers
2k views

Is user centered design only about hygiene factors?

There is one thing that bothers me about UX-design. One of the shortcomings of a user centered design approach, is that it only focuses on existing needs and not on new revolutionary ideas. For ...
4
votes
5answers
426 views

Are there good practices to verbally describe the animations in your site before coding starts?

Is there a process, tool, prefered method to describe css animations, forwards and backwards, before you start coding them? I lose a lot of time describing the animations and/or picking up feedback ...
3
votes
0answers
575 views

Is Activity-centered design better than User-Centered design in practice? [closed]

A decade ago, Don Norman proposed Activity-centered design (ACD) as a better approach compared to Human-cenetered design. I'm curious if anybody here has practised ACD. Did you find it better than HCD/...
2
votes
2answers
123 views

Is there a function to get the optimal number of choices in a Likert scale?

I was answering a question today and it reminded me of a discussion I had with a couple colleagues about the optimal amount of choices in a Likert scale. I vouched for the classic 5, one of us stood ...
1
vote
1answer
51 views

Is it appropriate to discussed the proposed usability method in literature review or in methodology chapter?

I need some clarification on where to put the proposed usability evaluation method in my thesis. Is it appropriate to discuss it in literature review chapter or in research methodology chapter of my ...
2
votes
1answer
338 views

'Fountain well' style of software development

Instead of a waterfall style of software development where the development follows the design process, I wonder if anyone has experience with what I am dubbing the 'fountain well' style of product ...
3
votes
2answers
237 views

The value of bloat [closed]

I'm not really sure if this is the best place to ask this question. In this article, Joel Spolsky argues a case for feature bloat. In summary: the total userbase requires all the features, and if you ...
29
votes
7answers
1k views

Avoiding designing by committee

How can one avoid making a design that satisfies everyone, but pleases no one? As a UI designer, you often find yourself a part of a development team, with numerous stakeholders. Now, when it comes ...
15
votes
4answers
11k views

What is UX strategy?

An extremely basic question I realise. If we use Jesse James Garrett's diagram which is comprised of visual design, navigation design, information design, interaction design, information architecture, ...
7
votes
4answers
165 views

Building an archive of insights into our users

As UX Designers & Researchers we collect all this knowledge along the way, most of which is tied to specific projects. The crux though is that the insights can be highly relevant to later projects ...
2
votes
2answers
92 views

Existing design methodologies for considering design in device ecology

I am most familiar with user centered design processes that focus on the UX between the user and a device. However, sometimes it needs to go beyond just between the pair of human/device, but view ...
3
votes
2answers
1k views

What's your method for choosing button colors?

I realized this has been discussed in different threads, but often what I've found is the topic is segmented into only a couple of actions; i.e. Save and Cancel, or Positive/Negative relationships. ...
5
votes
3answers
1k views

Wireframes first or after rough visual design sketches?

This is how I usually work: After completed business and user requirements gathering I have a brainstorming session together with the project group to come up with big, high-level ideas about the ...
7
votes
5answers
2k views

What other UX processes exist other than user centered design?

What other well known processes or approaches for creating an user experience (such as an app or website) exist except the user centered design approach and what are their strengths and weaknesses?
1
vote
2answers
39 views

What would be the best methods to find out the factors that can change customers behaviours who call?

We want to understand why our customers have to call rather than find relevant information on our website. We want to find the factors so we can influence or change their behaviour in the future. ...
5
votes
4answers
3k views

what question should be asked to make a persona

I am currently designing an interview plan in order to make a persona for our products(an ERP software, already online). So here is the outline of the questions that i want to asked: know your user (...
1
vote
1answer
258 views

Dealing with street for a perfect CRM software [closed]

We are planning to build a CRM software for SMBs. CRM will be on cloud and intended to publish as SaaS. I am responsible from analyzing task. And I do not want to make a sedentary analyzing for our ...
4
votes
1answer
304 views

What is the Design Sprints methodology?

I have started to notice people talking about this new fast method of coming up with a product/UX design called "Design Sprint". Can anyone elaborate on what it is?
3
votes
5answers
705 views

How to deliver wireframes to off-shore dev teams

I am currently designing an iOS application. Before I move on, I know that the route we chose to go is not ideal at all. The app is social networking app. We have a team in India developing the app. ...