Questions tagged [messages]

Messages are objects of communication with the goal to pass information between communicators (human or non-human).

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2
votes
1answer
73 views

Displaying new results currently being filtered out

I'm currently working on a messaging tool and one request was being able to filter the conversations by (Internal Team / Customers / Flagged) One thing we're running into is what happens when a new ...
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2answers
70 views

How much time in advance should users be informed of an upcoming maintenance on app?

I'm desiging the UX on how to handle planned maintenance of a travel booking app. During this time frame, some services won't able available. I've decided that there will be messaging in the app as ...
3
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2answers
88 views

In app - planned maintenance and unplanned downtime messaging

I'm designing the messaging for 2 types of scenarios. Planned maintenance, and unplanned downtime. in both cases, certain services on the app won't work, but the rest of the app will function as ...
2
votes
1answer
77 views

Notification to jump to specialist content in feed

Is there a "best in class" example of how to direct users to a specific bit of content in their feed? I am working on a pilot app that curates articles for students and I am looking for an effective ...
41
votes
6answers
14k views

Periods at the end of a sentence in alert message

How to classify what type of messages should've a fullstop/period and what should not? Because there are certain error/warning/success/info messages (be it a dialog, banner, contextual or ones in a ...
0
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1answer
61 views

Using WhatsApp messaging to notify users when their order is ready

I'm designing a food ordering experience for a restaurant and we're considering using WhatsApp Business as a way to notify users when their food is ready. this means users will input their phone ...
35
votes
3answers
13k views

Info Icon vs Question Mark

We're debating inside our team on whether to use a question mark icon, or an "i" icon for prompting a tooltip that reveals more info. Which do you say conveys the message better? Or, how do they ...
5
votes
1answer
113 views

What message/instruction should be given for downloading an image for browser and/or tablet

I need users to download an image from my web app. For browsers that support the HTML 5 'download' attribute my Download button automatically opens the browser download window. However, users on the ...
2
votes
1answer
116 views

Should a message show up confirming the user wants to leave when they press on a 'back' button within an app?

I'm having trouble deciding if an app should show a message when the user presses the back button while he/she is leaving. See image below showing how 9gag does this (note the "Press back again to ...
0
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1answer
110 views

Why you can't “delete your message for all” in messengers?

Why messengers don’t allow to delete your messages from chat after a certain time? Does that mean that you actually don’t own your message after it was posted? How others might benefit from this? ...
8
votes
4answers
297 views

Why do user's sent messages appear on the right?

I noticed that in many websites/apps like Messenger, WhatsApp, sending SMS on iPhones, Google Hangouts, etc. The user's sent messages appear on the right side. I'm wondering why not place it one ...
7
votes
5answers
364 views

What is the logic behind delete other-end chat?

I am design a social network site. One of the most important feature of site is chatting. But I have no idea that should I give feature to delete messages including other end too. (Eg: If A send a ...
20
votes
7answers
8k views

How should I indicate that a download is in progress?

I have a data table that has a row of buttons with download format options. When one of the buttons is clicked, I want to display some sort of message to indicate that the download preparation process ...
24
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3answers
3k views

When is an exception message too big?

I'm testing a web app that has a cumbersome exception message for attempting to add non-eligible invoices to a payment system, see the image below. The developer sees no issue with this but its ...
1
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2answers
260 views

How to inform user that change will take time to reflect?

A form edit page works on the following logic: If number of changes made during edit > original inputs, it can take up to 30 days for the changes to be reflected on the UI. If the number of ...
1
vote
1answer
116 views

How best to guide your users when you move a critical feature?

The users of my site start a single user journey via an entry point on the home page. We have trained them to do this, but since it is not the universal pattern and has monetary implications, we want ...
33
votes
2answers
9k views

Placement of flash/growl notifications or messages in web application

Question I have been wading through tons of questions on the topic of flash/growl notifications, but none of them touch on where those notifications should be placed and why they should be placed ...
0
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2answers
64 views

Best message for “more posts” at the end of page (no pagination involved)

In my free time I'm building my site/blog from scratch using Jekyll (a template engine). Despite Jekyll has first-class support for pagination I want to avoid it so only the latest X posts are visible ...
0
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1answer
588 views

Javascript Alert Box

Good day, The javascript alert box always shows up at the top of the page and it prevents any other interaction with the page until it is closed by clicking the OK button or pressing ESC. Because of ...
19
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2answers
2k views

Why do ATMs (Cash Machines) display a thank you message for so long?

When I use an ATM, as soon as I have my card and cash I'm walking away. I don't hang around to read any "thank you" screen after the transaction is complete. When using an ATM immediately after ...
0
votes
1answer
45 views

Blocking a conversation in a PM system

I'm making a PM system (private messages) on my website. I want users to be able to block a conversation if the sender is spamming or being very unprofessional, for example. For the user who blocks ...
1
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1answer
143 views

Why do so many web apps automatically convert emoticons into emoji?

So many communication platforms convert expressions like c: :) ]:) etc. into emojis, e.g. 😀,🙂,😈. I find this so annoying every time it happens. If I want to send an emoji, I will just send the ...
-1
votes
2answers
76 views

Best communication channel to tell user that they get banned/suspended/terminate [closed]

Which product communication do you think is the best to convey: User get temporary suspension, and therefore they couldn't login User get suspension and need to appeal User get unsuspend, the appeal ...
1
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1answer
58 views

Does auto conversion of symbols into emoji's in chat messages considered as bad ux?

Most of the messaging apps convert symbols into emoji's whenever user type symbols like this :) continuously, is this really a good practice or is considered as a bad user experience
2
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4answers
2k views

Error/ success messages: File not downloaded or File was not downloaded. The download was stopped or interrupted by another file download

Error/ success messages in web apps. Material design writing style, recommends to be simple and direct. Here's an example they give: The advice is easy to follow in one-sentence messages. But what ...
1
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1answer
72 views

How to let users know special functionality of a component you created?

Lets say i create a grid view. The users are not technical and are higher ups so they dont have time to read documentation(or just lazy). I have implemented copy and paste functionality in this grid ...
0
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0answers
267 views

What is important in a “message center”?

I code a webapp for online classifieds in India. The app is also supposed to have a "message center" where you can send and receive messages. I have implemented sending and receiving messages, ...
1
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1answer
91 views

How to properly handle editing/deleting chat messages?

I'm deciding how to handle deleting and editing messages in a web chat app. For now, I can think of a few things I need feedback on. Deleting/Editing should have a time limit - maybe like SE, 5 ...
1
vote
1answer
289 views

Hierarchy in chat between sender & receiver [duplicate]

Why is it that many chat applications, the chat messages you send yourself are often highlighted with color, whereas the messages of the person you are talking to are often grey & seemingly lower ...
1
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1answer
85 views

New text message requests

I've been asked to review a system where a user can request a new login by having an access code sent to a mobile. The business is wondering how many requests a user can have so that: costs paying ...
4
votes
4answers
5k views

Difference between Notice and Info messages?

I designed a program that is used to send data through the socket. In each program action, I display a message about process state. I'm confused by when to display a Notice message or Info message. ...
2
votes
2answers
196 views

What would a solution in surfacing good chat messages from Video Live Chats look like?

Good messages create conversation, and good conversations are a source of knowledge for the whole community. Knowing that, why isn't any of the big social platforms allowing for live chat message ...
0
votes
3answers
340 views

Which message to show after user clicks “Report spam”?

The context: It's a collaboration app, where different people gather to work on the same project. The principle is like the GitHub. So, imagine if GitHub had an inbuilt messenger and you could message ...
-1
votes
1answer
109 views

Is there away to Use Label Text instead of popup confirmation Message?

On Mobile app, I am going to try to decrease and avoid user clicks. My idea is to display text (some words) on same page and use a label instead of using a popup confirmation message. So, what is the ...
1
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1answer
94 views

How to help users who ignore a push message but might want to read it later?

I have a question I'm hoping you guys can shed some light on. The mobile app I'm currently working on has a feature to send push notifications for important messages like overdrawing a bank account, ...
10
votes
7answers
62k views

What message should we use with under construction page?

I have problem showing the message to the user on my under construction page. I want to know which is the best practice to write the message for those under construction web page.
2
votes
2answers
115 views

Pre-selected vs. Un-selected Customization Tool

I am working on a team messaging tool. Users have been asking to send to just part of the team. (ie. If a team had 40 members and I wanted to just send something to 18 of them) The proposed solution ...
4
votes
3answers
338 views

News Feed vs Message Log, Sort by Newest vs Sort by Oldest

I'm starting out on building an application that will be a hybrid of a messaging application, but with "news feed" like qualities. These qualities being rich media, advertisement, and conversations ...
2
votes
2answers
833 views

Appropriate error message for blacklisted password!

To provide the context, we have updated our password policies to disallow commonly used passwords like “Password1”, “Welcome123”, football teams, first names and easy to type keyboard sequences etc. ...
3
votes
2answers
1k views

New Message Notifications and Unread Message Counts across Clients

This UX question is unusual in that it deals with the user experience across several devices and modalities, and not just within one screen. Suppose you have a chat app that can be accessed from ...
1
vote
2answers
264 views

Combining “Success Message” and the next step on the same screen

How normal is it to combine 'success messages' with the next step in the process...? For example below: First screen will ask for payment but in our flow, payment isn't the last step. However, it ...
1
vote
2answers
58 views

What could be better message to any user in facebook? [closed]

I tried to create a facebook account for my baby (2 years old). Facebook request to enter real birthday It is her real birthday I don't know also don't care what is minimum age bar set by facebook ...
1
vote
3answers
350 views

Show message on invalid authorization

What message should I show to users when there is a problem with his authentication? I'm developing an application where there are authentications even when user is already logged (on each request/...
2
votes
2answers
3k views

Toaster messages in web interface

I am thinking of adding toaster messages as a feedback in an Ecommerce website for small actions, so far I couldn't find an example for using toaster messages in web only for mobile app, and one ...
-1
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1answer
87 views

What is your feedback on the attached screenshot? [closed]

This is a Tutorial screen which shows up to a first time user to help them understand the process. Can you please help us with your feedback?
2
votes
1answer
197 views

Is there a list of conventions and standards for notifications, warnings, and messages directed at the user?

My team and I are working on a style guide for our programs that will be both in the form of webapps and programs. While creating this style guide, we are researching common practices in order to make ...
2
votes
0answers
631 views

Priming in User Experience Design [closed]

How can we use priming / subliminal messages to increase the visitor / user's joy on a website? The topic "Subliminal Perception" a.k.a. "Priming" is often used by marketeers to subliminally ...
1
vote
2answers
99 views

Is it okay to provide a signature in a confirmation box?

I'm providing counseling on an enterprise IT solution that delivers Windows security updates the way they want, and the message they want to use feels off. The system delivers a dialog box once ...
4
votes
2answers
1k views

Duration of alert messages/notifications

From my understanding, alert messages/notifications should not just disappear after a certain amount of time for accessibility reasons - some people may require more time to read them so they should ...
0
votes
1answer
92 views

When to notify users via email vs onsite

We have a system where users will create groups where things will happen at a fast and slow pace. It is important that all users in the group know that updates have been made. Here are the use cases: ...