Questions tagged [messages]

Messages are objects of communication with the goal to pass information between communicators (human or non-human).

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140
votes
5answers
19k views

Are you sure you want to answer this question?

We've all seen these types of warnings: "Are you sure you want to shut down Windows?" I hear a lot of people frustratingly reply: "Yes, of course, otherwise I wouldn't have clicked it!" These types ...
68
votes
5answers
11k views

Should “Deletion successful” confirmation be red, or green?

What color should a deletion confirmation message be? This is related to the question Should 'yes, delete it' be red, or green?, but different because this question asks about a passive confirmation ...
58
votes
13answers
2k views

Personal information in messages

Is it good to add some personal information (name, username or other) in success or error messages?
53
votes
13answers
14k views

Messages such as “Operation Successfully Completed”: Is word “successfully” really necessary?

We see it everywhere: database queries to shopping carts, the message "Operation X successfully completed" is ubiquitous. But is the word "successfully" really necessary? Is there a way to ...
47
votes
10answers
6k views

Is a “Never tell your password to anyone” message in chat really necessary?

In almost every chat window I open, there's this fairly obvious statement: Never tell your [password/credit card/social security/etc] to anyone. Are there some standards for chat functionality that ...
46
votes
11answers
12k views

Using funny error messages in Finance

Currently I'm working on a branch banking application which is going to be used for all banking transactions such as Money deposit, EFT but also Campaign Management etc. (Some user roles are directly ...
38
votes
5answers
12k views

Periods at the end of a sentence in alert message

How to classify what type of messages should've a fullstop/period and what should not? Because there are certain error/warning/success/info messages (be it a dialog, banner, contextual or ones in a ...
35
votes
9answers
7k views

Banned user tries to log in − show a “Banned” message or a generic “Cannot log you in”?

From a Ux standpoint, what is the best practice around messaging when a banned user/customer/member attempts to log in? I'm asking for a forum project I am working on, but also looking for guidance ...
30
votes
2answers
8k views

Placement of flash/growl notifications or messages in web application

Question I have been wading through tons of questions on the topic of flash/growl notifications, but none of them touch on where those notifications should be placed and why they should be placed ...
29
votes
2answers
10k views

Info Icon vs Question Mark

We're debating inside our team on whether to use a question mark icon, or an "i" icon for prompting a tooltip that reveals more info. Which do you say conveys the message better? Or, how do they ...
27
votes
1answer
3k views

What do you call a website which is not in beta, but a re-launch with possible teething problems?

We are launching a new website soon. We have ran some beta versions to users, but we are going to finally press the button, turn off the old one and only have the new website. I want to let users ...
24
votes
3answers
3k views

When is an exception message too big?

I'm testing a web app that has a cumbersome exception message for attempting to add non-eligible invoices to a payment system, see the image below. The developer sees no issue with this but its ...
21
votes
7answers
5k views

How to define/classify messages and notifications in web applications

I have seen content from various style guides and UX guidelines about this, and was wondering if there is a much more simple system to create a consistent and easy to implement design for various ...
20
votes
7answers
7k views

How should I indicate that a download is in progress?

I have a data table that has a row of buttons with download format options. When one of the buttons is clicked, I want to display some sort of message to indicate that the download preparation process ...
19
votes
2answers
2k views

Should I put “.” at the end of messages for mobile users?

Should I write "." at the end of messages displayed to the user in my mobile Android application? For example: High bandwidth required, switch to WiFi. or High bandwidth required, switch to ...
19
votes
2answers
2k views

Why do ATMs (Cash Machines) display a thank you message for so long?

When I use an ATM, as soon as I have my card and cash I'm walking away. I don't hang around to read any "thank you" screen after the transaction is complete. When using an ATM immediately after ...
18
votes
2answers
782 views

Is a private messaging system really necessary?

I have a very old private messaging system that either needs to be redone or removed. It currently accounts for about 20% of the activity on the site. We already have a system in place for @...
14
votes
7answers
545 views

Nagging the user with double message box for something that is important.

When our software is installed, it installs some networking components. It may run fine immediately after the install, but chances are that some applications won't be able to talk to the network until ...
14
votes
2answers
2k views

Period, or no period, when a text message is displayed on screen

When a user interacts with a button on a website, and the buttons gives some confirmation text to let user know that the action has been performed successfully or unsuccessfully, should there be a ...
12
votes
6answers
2k views

Should flash messages fade out or contain a close button or stay forever?

Note: By flash message, I do not mean Adobe Flash, but messages that should be displayed on completion of an action. I am designing a web application and messages will be displayed after a certain ...
10
votes
7answers
58k views

What message should we use with under construction page?

I have problem showing the message to the user on my under construction page. I want to know which is the best practice to write the message for those under construction web page.
10
votes
7answers
533 views

How to explain that a data is only in localStorage?

I'm currently working on a web application where the user can enter some data. Unless the user is logged in, the data will only be stored in localStorage (i.e. in his browser). I will support syncing ...
8
votes
4answers
1k views

Threaded messaging, simplicity

I am building a many to many messaging system, which means that one user can send a message to 35 other users, and any one of these users can reply, to this message, which then again everyone else can ...
8
votes
3answers
1k views

Graphically displaying a conversation between more than two people

I'm working on a project that involves displaying a text-only conversation between anywhere from two to ten or more people. The reader will be either zero or one of the participants. The main UI will ...
8
votes
3answers
11k views

How long does it take to read X number of characters?

I am creating an iPhone app where I need to show transient confirmation messages (called a toast in Android). For example, when a user submits a comment, I pop up a message saying "thanks for ...
8
votes
4answers
268 views

Why do user's sent messages appear on the right?

I noticed that in many websites/apps like Messenger, WhatsApp, sending SMS on iPhones, Google Hangouts, etc. The user's sent messages appear on the right side. I'm wondering why not place it one ...
7
votes
3answers
722 views

What is the correct way to indicate something can be either singular or plural?

Taking it as a given that the system is not intelligent enough to be able to recognise a single result as apposed to multiple results (don't ask!), what is the correct way to represent the possibility ...
7
votes
2answers
326 views

Should marking a chat message as spam automatically ignore the user?

Two typical features of chat rooms are, the ability to ignore another user (hide all of their messages) and to mark a particular message as spam. Should marking a user's message as spam automatically ...
7
votes
3answers
877 views

When Back Button is Expected but Not Supported, The Least Invasive User Assistance?

Problem: I have a situation where in a browser-based web application the back button (and backspace key for that matter) cannot be supported or used. If it is used, the results can be unpredictable in ...
7
votes
5answers
257 views

What is the logic behind delete other-end chat?

I am design a social network site. One of the most important feature of site is chatting. But I have no idea that should I give feature to delete messages including other end too. (Eg: If A send a ...
7
votes
2answers
6k views

What are the best practices for site-wide maintenance notices?

I manage a set of websites with a largely non-technical user base. We want to occasionally provide site-wide notices for forthcoming planned maintenance. We've tried using a messages with red ...
7
votes
3answers
196 views

How best to discuss the Heartbleed bug with users while keeping calm but getting action?

There are technical questions everywhere you look about Heartbleed. But none on not scaring the **** out of your users when discussing it, because lets be honest the news does a good job of scaring ...
7
votes
2answers
955 views

Unread message count in the list of conversations

Is it a good idea (or how useful it is) to show a number of unread messages for each conversation when user enters page with the list of conversations? Would it be enough to just indicate that certain ...
7
votes
1answer
254 views

Any usability studies on “on hold / waiting” calls?

I was wondering if there are any current studies on Call On Hold messages. Today I had to call 3 different companies that put me on hold, with all of the experiences ranging from bad to nauseating, so ...
6
votes
2answers
750 views

Adding a new feature to an existing website

There is always the simple UX for having a popup when you log back into a site you frequently visit that says "Hey, look at this new feature we added! etc.." I am convinced there is more of a subtle ...
6
votes
3answers
296 views

How to inform user that settings are in localstorage, and apply to this browser only?

I have a settings page in this web app where a user can configure the categories of notifications that they want to show or hide. How can I inform the user that these settings are not global (i.e. ...
6
votes
2answers
298 views

When should the message informing the user that the password they entered is wrong go away?

This is a follow up to this question since it got closed. In a log in form, after the user enters the wrong password, when should the message saying "wrong password or user name" go away? For example ...
6
votes
3answers
286 views

“Record in Use By Other User” Guidance: Try Again Later? Or Other Solution?

Considered we have a use case where the product technology doesn't allow edits of the same record at the same time (for example different users might be want to editing different parts of a customer ...
5
votes
5answers
7k views

Should message timestamps be the time the message was sent or the time the server recieved it?

I have a service where messages may be created (and put in a "send" queue) even when there's no connection to the server. When the messages are sent to the server after successfully connecting, should ...
5
votes
2answers
233 views

content for information message

Is it better to display a positive informative message "You can only view and share links of icons. for additional options please login" or negative informative message "Downloading, Uploading or ...
5
votes
1answer
382 views

Short phrases vs. long phrases?

I just found this while verifying my email with Tumblr. The simplicity of the message just shocked me, in a good way. I kept on thinking that is usually to deliver messages directly, in short phrases,...
4
votes
4answers
991 views

POS - Informing the user when closing a transaction day

Our current system flow on closing a transaction day is by showing a yes-no message box that informs the user if it will close a particular transaction day. But still some users made mistakes and ...
4
votes
4answers
3k views

Do users read pop up messages/notifications/error messages, etc.?

Should you bother with popups? Do users read them? How can you get them to read them? Should you try to design your application so it doesn't need or use pop up messages/notifications? This applies ...
4
votes
4answers
337 views

What is the best way to let users read an “important note” before submitting a form?

We have a website where users can book a room and our payment gateway is Paypal. On the payment page, we have a form requiring customer information and at the bottom, we have a button called "Make ...
4
votes
3answers
328 views

News Feed vs Message Log, Sort by Newest vs Sort by Oldest

I'm starting out on building an application that will be a hybrid of a messaging application, but with "news feed" like qualities. These qualities being rich media, advertisement, and conversations ...
4
votes
4answers
203 views

Flashing messages and cognition, how effective are they over non flashing messages?

How does a flashing message effect cognitive processes like memory and attention and what, if any, were the outcomes of any studies performed in this area? For example, if a warning sign flashes how ...
4
votes
3answers
1k views

Email Verification Flow for Resending Verification Email to Rightful Email Owner

Scenario: User A "Sheri" has email sherri@example.com, and signs up for a forum. She makes a typo and enters sheri@example.com during sign-up. She never gets the activation email, and realizes the ...
4
votes
2answers
500 views

Contextual error message

I am designing a new feature for a CMS my company uses. A few things you should know: We have content editors working mainly on adding pages to the system. We have thousands of pages, and no one ...
4
votes
3answers
4k views

Wording of an Account Activation Email

Typical scenario, user signs up on a website, and must "confirm the email address" / "activate the account" etc. by clicking on a link in a registration email. Before the email is sent, the user ...
4
votes
2answers
137 views

Any credible studies or research on messaging system's display of unattended items?

I'm working on a client's app that uses a messaging system. The whole concept has been approved last week, so it's not a big deal now, but I was wondering about this: is there any research that ...