Questions tagged [mental-models]

is an explanation of someone's thought process about how something works in the real world.

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Why do spin buttons work the way they do?

Spin buttons have annoyed me for many years, and I wonder why it was chosen that they should work the way they do. I can only assume that someone decided that UP means increasing, and so pressing UP ...
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1 answer
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Form input - Follow expected sequence or offer field validation?

Validation opposed to expectations My team proposed to change the usual sequence of an address form. They want to put the country before the other address fields so they can validate the following ...
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Should the form used for "editing" a record always echo the fields which were in the form used for "adding" the same record?

I am designing a form for editing some employee records of an attendance marking system. In the system, when a manager is adding an employee, he has to assign the employee to a workgroup. Later when ...
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2 votes
1 answer
140 views

Features of a complex interface: learnability or discoverability?

I am currently working on a new version of a Saas which clients can use to manage all of the content on their screens, which is going to be quite extended and complex. To make sure it will be easy ...
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Conceptual Model of Contactless Cards

Contactless card is a card for limited value transactions that one doesn't need to add a PIN on a POS, just tap on it, that's why they are also known as "tap-and-go" cards. (More info) On my research,...
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Canonical Data Model Help

I'm tasked with showing a model (from a business perspective) how 4 systems are being incoporated into one model (like a common data model). The data model is very high-level (non technical) and ...
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1 vote
1 answer
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What's concretely the designer's mental model?

In the book "The UX Book: Process and Guidelines for Ensuring a Quality User Experience", the authors mention in chapter 8.2 designer's mental model (also called conceptual model). They first define ...
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2 votes
5 answers
572 views

Form navigation mental model

If an user comes from Windows based software, where in forms you navigate through the inputs with enter key and save by ctrl+s, to browser based software where the default navigation is done with the ...
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3 answers
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Conceptual Design VS Conceptual Model [closed]

What is the difference between a conceptual design and a conceptual model? Thanks
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2 answers
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how well can a user factually describe their own mental model?

I found the following CUA prep question (T/F): "Users are typically able to factually describe their own mental models" On one hand, I would say that this is true. Users know what they think. Of ...
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2 votes
1 answer
283 views

Is it necessary to show a label/icon next to language picker inputs? If so, is there an universal way (icon/word/etc) to express "Language"?

An example of a classic language picker (label + dropdown): Is it really necessary to show a label or icon next to the input? If so, why? and what would be the best choice? Are labels(like the one in ...
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8 votes
1 answer
704 views

What URL's characteristics have a real impact on the UX?

I'm starting a blog soon so I've been thinking about what I should take into account when choosing an URL. Some variables I've thought about: Length, meaning, suffix, memorability, SEO. Related to ...
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2 answers
127 views

Can a website have two different search paths, one dedicated and one global?

I am building a moderation portal - basically users can report dubious behaviour, which gets flagged. The moderator needs to audit each flagged item on the moderation portal. My question comes ...
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4 votes
1 answer
126 views

Handling validation discrepancies between user mental model and domain model

I am implementing an image editing feature in a mobile productivity app. The feature is used to crop and rectify a camera image of a document. (This is also known as dewarping, straightening, or ...
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24 votes
3 answers
3k views

Is the mental model of time advancing to the right in charts globally accepted?

Is it a common mental model, that in a chart visualizing a time dimension, the time is advancing to the right? I'm currently working with the Internation Business Communication Standards (IBCS). They ...
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1 answer
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Window model for document-centric analysis

I'm writing an application. This application allows the user to interactively analyze (and lightly modify) specific bundles of files. Each file in the bundle is individually editable by other ...
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3 votes
2 answers
443 views

Grouping participants in a card sort analysis?

Instead of having one large subject pool of card sorting participants, has anyone ever tried segmenting their participants with a supplemental survey to define which persona they may fall into? If so, ...
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2 votes
2 answers
759 views

Responsive Intranet Design - Changing order of elements between views?

I'm currently implementing a responsive design on an intranet, which has the following view in desktop width equal to or greater than 1024 px. The tablet view is anything less than 1024 px width. ...
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7 votes
4 answers
852 views

How do you arrive at a information architecture from a mental model?

We have created a mental model for a large website redesign project. We are in the process of mapping content and functionality to task towers. While I understand how it gives an indication of what ...
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-1 votes
2 answers
2k views

Poor and good conceptual model [closed]

I read about the conceptual model in this book: Design of Everyday things. Could someone told me an another good and bad conceptual model, not the fridge one?
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10 votes
7 answers
710 views

How do you sell UX to someone that doesn't want it?

The problem: Handling company information with spreadsheets, including Versioning over email Lack of format consistency Soft workarounds to Hard problems Susceptibility to human error in data input ...
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16 votes
11 answers
13k views

"Tool" or "target" on vacuum cleaner pedal?

I always get confused by the icons on my vacuum cleaner pedal. Take a look at the upper icon. Is that icon representing 1) The tool. I.e. "Your now using the pedal without the brush" (ergo, on a ...
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2 votes
2 answers
355 views

"Pharma" UX Model? [closed]

Is there any known "Pharma" like UX examples or flows out there in the digital world? Example: Doctor recommends a drug to a patient, hands off prescription to receptionist to make a copy. ...
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6 votes
2 answers
766 views

How to design a change state action

My application manages a few types of entities, each of them has its own workflow. For example - a task entity workflow will look something like this: (this is a functional/logical drawing, this is ...
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2 votes
2 answers
107 views

Do we need to indicate that an activity that ran very quickly didn't error-out immediately?

We have a system that has a few maintenance activities that run very quickly (less than a second). Problem is, when users look at the log file for the system, seeing an activity that ran for 0 seconds ...
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2 votes
1 answer
947 views

How to visualize cause and effect relationships with diagrams?

How can I model relationships where one or more causes produces an effect? I hope that such diagrams may make some of my ideas clearer to the user than just a block of text. Are there some tools that ...
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1 vote
2 answers
44 views

Phrase for a view dropdown for showing items that are both missing and ready but with warnings

The Setup A grid has a status for each line item. These statuses are, Missing, Ready, Missing W/ Warning, Ready W/ Warning. A warning is triggered when the last external update to that item was ...
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8 votes
2 answers
308 views

Help user develop a mental model for version control system

We are developing an integrated version control system for a large enterprise application. When users change something to the underlying data in the system they do so through a "Work Item" This is ...
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4 votes
3 answers
502 views

How does a "mental model" relate to an information model

In UI design we often talk about "mental models" that users need to form. I'm wondering if there is a particular relationship between that mental model and the actual information model that the system ...
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5 votes
3 answers
1k views

Should animations pause on mouseover?

Should animations pause on mouseover? I have my opinion, but I was wondering if there was any evidence to support/refute the idea that users expect this to happen. EDIT: I'm specifically concerned ...
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6 votes
2 answers
6k views

Filtering: Additive or subtractive model?

A lot of sites use an additive filtration system while there is also subtractive now is used. A difference in an interaction method: Additive First of all you need to choose a set of the options ...
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1 vote
3 answers
247 views

Derive universal mental model from bunch of user mental models, good practice or not?

If you have a bunch of mental models derived from card sort and user interview data from a single user group, is it okay to attempt to form a universal mental model by looking at patterns in the ...
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19 votes
7 answers
874 views

What is it about our mental models that app-centric seems more intuitive than content-centric?

I always thought that content-centric was the easiest for people to deal with, i.e. "I want to change this document", and not "Let's run this app so I can then change that document". It seems that ...
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