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Questions tagged [kano-model]

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4 votes
2 answers

Kano Model and Faster Horses

I should probably mention one thing before I start: When judging if a solution is "right", I rather believe in seeing people's actual behaviour than asking them about it. Now let's move on to the ...
Finn's user avatar
  • 43
1 vote
2 answers

Asking about a single feature using the Kano Model

As part of an evaluation I want to use the Kano model to determine if a feature being added to an existing system is something that will be used or not. Since we are only looking at the addition of a ...
Doc's user avatar
  • 59
0 votes
2 answers

Kano survey - Why Expect/Expect is not questionable

I don't understand why the couple answer expect/expect from kano survey is "indifferent" but not "questionable. Does not it mean the question has been misunderstood ? Below a reminder for kano survey ...
user3460047's user avatar
9 votes
2 answers

Does anyone have statistics on usage of the Kano Model?

I have been asked by a client to provide justification for the usage of the Kano Model. I believe I have sufficiently convinced them of the benefits and value, but the one thing I am lacking is ...
user50649's user avatar
3 votes
2 answers

How to ask a one-dimensional / performance attribute question in a Kano survey?

I am putting together a Kano analysis survey, and want to understand how to phrase the question for a performance attribute. In putting together the survey, for each attribute I would ask the two ...
Hugo Rodger-Brown's user avatar
18 votes
5 answers

Is the Kano model adaptable for measuring user experience?

I have been looking to develop some metrics for a UX project (which was also a question I posted previoiusly), and have been reading about the Kano model and how it maps to different user behaviour/...
Michael Lai's user avatar
  • 27.3k