Questions tagged [journey-map]
The journey-map tag has no usage guidance.
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Journey Mapping Project best practices
Looking for suggestions on process best practices:
In order to understand how clients (e.g. insurance carriers) subscribe to services from a particular company, I need to create a journey map to ...
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One website, 2 journeys
I have a business website, which has 2 subdomains, one for individuals and one for businesses.
I was just going to simply supply a landing page which allowed the visitor to select which they are (with ...
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Are user journey maps for multiple personas possible?
I'm creating a user journey map for a digital solution that will be used by engineers and their supervisors to complete repair tasks.
In this solution an engineer will submit a request and the ...
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How to approach user journey mapping for individual personas
Our UX team maintains a generic user journey map to define the end-to-end travel experience of using our booking app. It was first created during a journey mapping workshop, and over time we have been ...
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At which part of your design process do you refer to an existing user journey map
When designing a feature, an improvement, or a product i'm curious at what point would you refer to the user journey map? Why would you refer to it? and what information or insights would hope to gain?...
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How to make the user journey map more socializ-able and more integrated within the design process
Right now a 2 person team maintains the user journey map for our mobile app. It sits on a miro board and the only time others in the wider product team or org see it is once a quarter at the most ...
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Case study for managing revenue in hospitals using journey mapping
I am looking for UX case studies that resolved revenue management systems in hardware service deliveries in hospitals & clinics.
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Customer journey with multiple users
I'm looking if there are any examples of this as I want to draw a customer journey for a 2 sided marketplace where there's overlap between these 2 types of users. Think host/traveler for airbnb or ...
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Is Customer Service Agent and the Customer two different personas or different roles?
Are 'Personas' and 'Roles' different in every scenario?
Although i did my reading about roles and personas, im a bit confused about this topic with the context i'm working on.
Scenario - One day ...
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Customer Journey Mapping
I'll be holding a customer journey mapping workshop in a few weeks. I've identified the persona and key journey to focus on (Buying a dress). I think I should be looking at the Desktop journey and ...
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Creating a customer journey map from persona
I was asked to create personas and customer journey map using analytical data and other online data (Without talking to the actual customers).
So, I created a few buyer personas based on some data (...
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Would you map the journey for a specific section of a website?
We're looking to redesign a destinations section of a travel website as the current is basically an import of our brochure and doesn't work for web. We have all the analytics, customer research videos,...
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In which sections do User Personas and User Journeys go within User Research Reports
I'm currently writing up a User Research Report for an online web app. The report is roughly divided as follows:
Introduction (Executive Summary)
Methodology (User Interviews, User Surveys, User ...
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how to maintain updated user flows on product team walls
So far, what we do is simply take a large print out of the current feature we are working on and stick it on the wall. As brainstorming sessions and discussions happen about the feature, notes, ...
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Customer Journey testing [closed]
I'm new inside UX/CX design field, and I would like to know more info about customer journey mapping.
I know that this process is to map the current customer journey also emotional mapping to find ...
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Information Architecture vs Customer Journey Map vs Service Blueprint
I understand Customer Journey Map (CJM) is relevant when the need is for uplifting/designing the customer experience, ideally through a persona lens across multiple touchpoints. On the other hand, ...
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When are service blueprints more useful than journey maps?
Service blueprints are divided into layers from the customer and physical evidence, to the front of house employees and systems, to the back of house employees and systems. Journey maps seem to be a ...
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Creating an extremely detailed user Journey Map
I'm about to start work on a detailed customer journey map for a travel company. This to be for an end to end service and there are a LOT of touch points.
I'm just curious has anyone any tips/feedback ...
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