Skip to main content
Share Your Experience: Take the 2024 Developer Survey

Questions tagged [journey-map]

The tag has no usage guidance.

Filter by
Sorted by
Tagged with
3 votes
1 answer
114 views

User Journey Map confusion regarding starting point and goals

I'm taking some online coursework to improve some of my weaknesses regarding research. I'm creating a User Journey Map for a case study and am a bit baffled by some context. Hypothetically, let's say ...
JDF's user avatar
  • 45
0 votes
1 answer
73 views

Journey Mapping Project best practices

Looking for suggestions on process best practices: In order to understand how clients (e.g. insurance carriers) subscribe to services from a particular company, I need to create a journey map to ...
Vyas's user avatar
  • 101
1 vote
2 answers
217 views

One website, 2 journeys

I have a business website, which has 2 subdomains, one for individuals and one for businesses. I was just going to simply supply a landing page which allowed the visitor to select which they are (with ...
P Miller's user avatar
1 vote
1 answer
413 views

Are user journey maps for multiple personas possible?

I'm creating a user journey map for a digital solution that will be used by engineers and their supervisors to complete repair tasks. In this solution an engineer will submit a request and the ...
Blue Ocean's user avatar
  • 10.7k
1 vote
1 answer
195 views

How to approach user journey mapping for individual personas

Our UX team maintains a generic user journey map to define the end-to-end travel experience of using our booking app. It was first created during a journey mapping workshop, and over time we have been ...
Blue Ocean's user avatar
  • 10.7k
0 votes
1 answer
136 views

At which part of your design process do you refer to an existing user journey map

When designing a feature, an improvement, or a product i'm curious at what point would you refer to the user journey map? Why would you refer to it? and what information or insights would hope to gain?...
Blue Ocean's user avatar
  • 10.7k
1 vote
1 answer
54 views

How to make the user journey map more socializ-able and more integrated within the design process

Right now a 2 person team maintains the user journey map for our mobile app. It sits on a miro board and the only time others in the wider product team or org see it is once a quarter at the most ...
Blue Ocean's user avatar
  • 10.7k
-1 votes
1 answer
59 views

Case study for managing revenue in hospitals using journey mapping

I am looking for UX case studies that resolved revenue management systems in hardware service deliveries in hospitals & clinics.
Harshal Kotkar's user avatar
3 votes
1 answer
196 views

Customer journey with multiple users

I'm looking if there are any examples of this as I want to draw a customer journey for a 2 sided marketplace where there's overlap between these 2 types of users. Think host/traveler for airbnb or ...
Johan Sjostrand's user avatar
0 votes
1 answer
134 views

Is Customer Service Agent and the Customer two different personas or different roles?

Are 'Personas' and 'Roles' different in every scenario? Although i did my reading about roles and personas, im a bit confused about this topic with the context i'm working on. Scenario - One day ...
Alvey's user avatar
  • 1
0 votes
3 answers
88 views

Customer Journey Mapping

I'll be holding a customer journey mapping workshop in a few weeks. I've identified the persona and key journey to focus on (Buying a dress). I think I should be looking at the Desktop journey and ...
Caius's user avatar
  • 61
0 votes
1 answer
139 views

Creating a customer journey map from persona

I was asked to create personas and customer journey map using analytical data and other online data (Without talking to the actual customers). So, I created a few buyer personas based on some data (...
NPN's user avatar
  • 734
4 votes
4 answers
198 views

Would you map the journey for a specific section of a website?

We're looking to redesign a destinations section of a travel website as the current is basically an import of our brochure and doesn't work for web. We have all the analytics, customer research videos,...
Keith's user avatar
  • 334
1 vote
3 answers
238 views

In which sections do User Personas and User Journeys go within User Research Reports

I'm currently writing up a User Research Report for an online web app. The report is roughly divided as follows: Introduction (Executive Summary) Methodology (User Interviews, User Surveys, User ...
Mathiew's user avatar
  • 11
0 votes
1 answer
70 views

how to maintain updated user flows on product team walls

So far, what we do is simply take a large print out of the current feature we are working on and stick it on the wall. As brainstorming sessions and discussions happen about the feature, notes, ...
Blue Ocean's user avatar
  • 10.7k
0 votes
1 answer
351 views

Customer Journey testing [closed]

I'm new inside UX/CX design field, and I would like to know more info about customer journey mapping. I know that this process is to map the current customer journey also emotional mapping to find ...
le0sim0es's user avatar
2 votes
1 answer
2k views

Information Architecture vs Customer Journey Map vs Service Blueprint

I understand Customer Journey Map (CJM) is relevant when the need is for uplifting/designing the customer experience, ideally through a persona lens across multiple touchpoints. On the other hand, ...
Amit Jain's user avatar
  • 3,919
2 votes
1 answer
883 views

When are service blueprints more useful than journey maps?

Service blueprints are divided into layers from the customer and physical evidence, to the front of house employees and systems, to the back of house employees and systems. Journey maps seem to be a ...
Crowder's user avatar
  • 314
3 votes
1 answer
656 views

Creating an extremely detailed user Journey Map

I'm about to start work on a detailed customer journey map for a travel company. This to be for an end to end service and there are a LOT of touch points. I'm just curious has anyone any tips/feedback ...
Spiral13's user avatar
  • 2,164