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Questions tagged [interview]

The tag has no usage guidance.

14
votes
5answers
2k views

What to do if SUS scores contradict qualitative feedback?

TL;DR: qualitative data collected in a usability experiment seems to contradict the quantitative results of the SUS questionnaire. How can this discrepancy be reconciled? The following experiment is ...
0
votes
3answers
61 views

Questions in Usability Testing without giving any lead

How to make good questions that asking if "Z" feature is easy to use or not in Usability Testing for web or app, without giving any leads to user?
1
vote
1answer
84 views

Interview methods for user needs phase

I'm designing a workforce training project and am in the process of collecting the initial user feedback. While I'm an experienced survey designer and data scientist, I'm new to user experience and ...
-1
votes
2answers
77 views

2nd UX interview with Agile guy [closed]

I am an interviewing for a UX Manager position. I will be the first UX professional to join this company. The company has neglected UCD and is now looking for someone to spearhead UX methodologies ...
0
votes
1answer
53 views

App on-boarding via contextual imagery

I am in the process of identifying suitable methods for on-boarding users on what is in effect a "shopping" app. I would like to configure the app to the needs of its current user by finding out what ...
0
votes
1answer
58 views

What do employers except for Web designer job profile? [closed]

Not sure if I am asking this question in the right forum I am a web designer currently searching for a job. I have really good portfolio and work experience and when applying for a job, almost ...
0
votes
1answer
140 views

How to find CEO's to interview for B2B product research?

I'm the sole UX guy with a local startup on a B2B product in the business intelligence space. The problem is though: our product is geared more towards CEO and C-level types - not the people you can ...
1
vote
1answer
111 views

Interview project to redesign a website for a property [closed]

I'm applying for a UI/UX position at a company that makes software for landlords, apartments, property managers, etc. After the interview the hiring manager gave me a project to work on. These are the ...
0
votes
1answer
58 views

Should I tell interviewees remaining time for tests?

Context I was running a series of tests last week, with 6 groups of 4-5 people each. Tests consisted in showing images to participants and asking a qualitative open ended question that had to be ...
1
vote
1answer
51 views

How many people should i interview for my project realization?

For my school project I'm realizing some sort of digital touchscreen that can show the full stock of warehouses. For the usability of the screen and the software that's currently running on it i did ...
0
votes
2answers
79 views

Should I do a redesign as part of hiring process? [closed]

Is it ethical to ask a potential hire to redesign an existing website for the company? For context, I've been sent a static image of a dashboard for a major bank. I've been given no information ...
2
votes
1answer
133 views

Evaluate web application mockups

I'm currently working on the reconception of a web application. I already sent a survey to users to get some feedback on the current application. I used this feedback to create low fidelity mockups (...
1
vote
1answer
696 views

How to do UX research whiteboard challenge during an interview? [closed]

I'm going to a final round of interview for a UX Researcher position. An important part of the onsite interview is a research challenge: given a specific topic, write a research proposal, and do a ...
2
votes
3answers
170 views

How to perform user interviews for a new product when there are IP restrictions

On my current workplace, we are starting a new project but since the company has strict Intelectual Property policies, we have restrictions about how to approach the market so we don't provide hints ...
0
votes
3answers
181 views

How do you interview users about sensitive topics?

I'm planning a round of user interviews. However, my client's working on a product for helping people identify and handle various legal issues, so I'm concerned that interviewing people about this ...
0
votes
1answer
50 views

Should I recommend user interviews to a client or change course?

I'll get on with an explanation of my situation, but this really boils down to the following: What research methods / other approach would you recommend, given my situation? How does my proposed ...
0
votes
3answers
315 views

UX Interview Questions

I'm conducting a survey for an enterprise product used in IT security. There are two main goals: Find out whether users have any major obstacles when using the product. Find out what are the most ...
1
vote
2answers
70 views

Interview brief wording advice

I'm completing a brief as part of an interview process for a job as a UX Designer. I know I'm the in first batch of people to ever see this brand new brief so it's possible it could be a little ...
2
votes
2answers
139 views

How would identify the fake participant(s) when you conduct individual interviews?

During the research phase, different participants are interviewed based on the personas or user profiles. Sometimes, the participants are sent by some of the agencies. Some of the FAKE participants ...
2
votes
1answer
181 views

Hardware best practices for data entry while doing field work

I have a client who sends medical professionals out into the field to perform checkups and other simple procedures in low income areas for free. They are currently doing their work in an entirely ...
0
votes
2answers
57 views

Creating a template for a brand during an interview? [closed]

I'm pretty deep in the interview, but the interviewer is asking me to create a template that represents their brand. I honestly haven't heard of this before. Is anyone familiar with doing something ...
3
votes
4answers
435 views

Is asking 'balanced' leading questions the right way during user interviews?

It sounds a little bit counter-intuitive, but I am wondering if we actually lose a lot of the information that we might otherwise intend on finding out or capturing by not asking more direct or '...
1
vote
3answers
495 views

Test to evaluate a UX designer in product company [closed]

We are in the process of hiring a UX designer for our company, for which the primary skill set is: Ability to understand the product and its features Provide input on requirements Ask questions Come ...
0
votes
1answer
67 views

Interviewing a Single User About an Existing UI Improvements

I am about to interview / ask questions from a single end-user, who has been using the application in prod for 3 months daily. I am wondering is there some existing question set to begin this with? ...
0
votes
1answer
266 views

What does the setting, situation, time, etc mean for a research interview?

I need to conduct interviews with a target user group, before starting development. I need to do both: Contextual inquiries for a technical installation (heatpump) Regular interview, where there is ...
0
votes
2answers
117 views

How to convince a user to make an face to face interview?

I need help with convincing user to meet with our company responsable for an interview. We are calling them and telling them that we want to make an interview with them ,and telling them our purpose ...
2
votes
1answer
99 views

What are some methods / guidelines / tutorials for doing user interviews before developing a piece of software? [closed]

The stuff behind the scenes, such as the database, is simple and flexible, so I don't have to consider that. So this is all about what the users need, and that means what he needs in the GUI (it's a ...
2
votes
1answer
602 views

what kind of questions should i ask the user during the user interview to get insights for revamping website on-boarding?

this is my first week working in a startup as a ux strategist for the very first time. previously i've been working in an digital agency for 4 years. it's been hard to shift my mindset from a ...
0
votes
2answers
239 views

UX Interview question [closed]

I've been graced with this questions more than once. I know I'm responding accordingly but I want to throw these out to all of you and get your thoughts. Question 1 Product manager: “Let’s say, the ...
2
votes
2answers
259 views

Quick, Quantifiable UX Screener Questions

We are sending a non-technical HR rep to a career fair for university students. We are planning on hiring a few Quality Assurance (QA) interns. We like our QA interns to have some programming skills ...
3
votes
2answers
226 views

What research method is appropiate for this case?

We have a mobile app, with 3 million of downloads and 1.5 million of active users. This is a young product with the main market overseas. I just arrived to the company and I realized that they haven't ...
15
votes
8answers
2k views

How to extract more insightful UX requirements from User

We do iterative releases, and thus I see a good number of user UI/UX requirements come in. Which is great so we can focus on the key areas. Naturally these requests are in the format "The system ...
3
votes
2answers
571 views

How to gather “post-experience” user insights

I want to gather some user feedback about an application process. I was thinking it would be ideal to 1) do real-time usability testing and 2) gather some feedback from people who completed the ...
2
votes
1answer
188 views

Observing and finding bottlenecks of a process

My main focus in UX is web UX, but I've been requested by my supervisor to help with improving the process of an installation company (not web-related). I proposed doing contextual interviews (CI) to ...
2
votes
4answers
254 views

Avoiding negative or positive biases during interviews

I'm going to be conducting user surveys and I want to ask questions like "What part of the software is good?" and "What part of the software is bad?" (more specific to the software in question of ...
3
votes
2answers
337 views

What are you looking for in design interviews?

When conducting user interviews as part of the design process of a page, before any mockups have been built, what are the key questions that should be asked? What is the best way to wheedle out what ...
5
votes
3answers
356 views

How to coach reviewers past saying a design is “clean”?

I've heard it a hundred times. "I love it. It's so... clean". It's a mildly frustrating response. When it comes to design review with stakeholders, the word "clean" is the equivalent to the word '...
2
votes
2answers
342 views

Best practices for performing prototyping tasks in interviews, e.g. whether to explain with notes?

When interviewing UI/UX jobs, some companies would give you design problems for you to work at home and return in prototypes in a couple days. What are the most common tools/medium used? Balsamiq, PDF,...
1
vote
1answer
438 views

Is my needfinding observation plan methodologically sound?

I was wondering if you could help me conduct a proper needfinding observation. Mostly, do you see any methodological errors in my observation plan or survey questions? Does my plan maximize the ...
7
votes
1answer
914 views

What are the best ways to interview customers to derive needs?

I have just started a new project and I am going to be speaking to customers directly to try to derive needs for a new version of the software application. I have not done this before. Some of my ...
4
votes
1answer
829 views

“ too logical” in UX Design

This is a very strange question that I'm about to ask that I'm not sure if anyone else has ever received. I've been doing UX Design now for roughly 5 years, and I thoroughly enjoy it. I'm heavier on ...
2
votes
3answers
1k views

Why don't interviewer/recruiters ask UX designers to review their product during the interview process?

I have seldom been asked by an interviewer to provide an expert review of the client's product/service as part of the interview process. I would assume that this is a good opportunity to see how a ...
5
votes
2answers
8k views

Example Task for a UX (User Experience) Interview

We are in the process of weeding out potential candidates for a new UX position in our company. It is difficult to tell how someone actually works until you get them to go through a project. So, I ...
11
votes
2answers
711 views

How to conduct user research in a highly constrained environment with private/protected data?

I work in health care and am trying to establish some practices and protocols for conducting user research on physicians. However, the health care industry has some constraints that make user research ...
-2
votes
1answer
2k views

Programmer wanting to go more into front-end and UI development [closed]

I've just come out of an interview that I believe didn't go as well as what I expected it to. And I find my self now somewhat confused as to where I want to go with my career. Besides feeling quite ...
10
votes
3answers
805 views

How do you handle not being allowed to do stakeholder interviews?

I was recently hired for one of my first new projects and have been interviewing stakeholders. I got through the interviews with other people who work for the client, with no problems. However, the ...
4
votes
4answers
1k views

What research method should I use to find Top Tasks for an intranet site?

A client recently asked me to find out users' top tasks on an intranet site for usability testing. It is hard to interview the users, so I advised them to create a survey with some open-ended ...
3
votes
3answers
587 views

Should Focus Group interviews include people of different stakeholder categories?

I was told by a friend that when conducting focus groups to gather information for needfinding for a design, I should avoid grouping different stakeholders together into a single group. This got me ...
2
votes
2answers
931 views

Coming up with questions for user research

The biggest problem for beginners at chess is remembering how each piece moves. I designed a set where the form of the piece itself provides a clue to the way it moves: I would like to turn this into ...
6
votes
5answers
9k views

What are good questions to ask when interviewing intranet users for persona development? [duplicate]

I'm part of an external team hired to improve a software engineering company's intranet. I have been tasked with developing a usable set of personas out of a pool of around 300 employees. The ...