Questions tagged [feedback]

Feedback covers both how apps and websites respond to user input, flagging errors, showing effects of actions etc to them AND anything to do with giving and soliciting feedback for the developers and site owners through e-mail, written reports etc.

0
votes
2answers
56 views

Should I clear selection by re-clicking on icon, or make a “clear button”?

I have a UI in which I collect user feedback using simple two simple thumbs up/thumbs down icons that appear below the thing being rated. (US users only so no concern about thumbs up being offensive ...
21
votes
6answers
8k views

The notification tray at the top of Stack Exchange sites: what is it called? And are there other good examples of this?

I'm trying to clean up notifications for a client site and was wondering if the notification pattern that Stack Exchange employs has a name that I can use to search for more examples.
2
votes
5answers
191 views

Alert placement on user interface - debate (need opinions) [closed]

I'd like to have opinions to see things differently or to confirm that my view is better :) Situation: We are developing a complicated information system (legal stuff) - lots of information, lots of ...
2
votes
2answers
150 views

Ask users if data is True Positive or False Positive

I'm currently working on a system that manages big data and has a classification AI. However, the AI is not yet optimally trained, and I would like to gather some True Positive (TP) and False Positive ...
1
vote
2answers
201 views

How to introduce users to a new buying process?

We created a B2B marketplace to let merchants and retailers trade their goods in a particular market. The buying process is similar to eBay: you can bid to an offer or instead buy specific amounts for ...
0
votes
1answer
67 views

Chat waiting time feedback

We have a Live Chat services but the problem is we don't have enough number of agents to answer all the inquiries of all customers. So customers really need to wait especially during peak hours. Our ...
4
votes
7answers
621 views

Progress Indicator suggestions for multithreaded operations?

In the old version of our application, the operations performed during loading were sequential. We indicated progress by updating a single-line text string with the component that was being loaded. ...
6
votes
4answers
2k views

Should a light switch be small or big, or does this depend on other factors? [closed]

Small and big light switch compared: It's strange that this usually differs by country. The big ones are easier to hit, but the small ones provide better feedback (if you don't immediately see the ...
0
votes
2answers
58 views

Personal information or generated information

Dear community, I am creating a appointment process for a rental process. Currently I am evaluating whether to show the user their First- + Lastname + E-Mail in step (3) that they have entered in ...
2
votes
2answers
43 views

Using auditory feedback with Alexa?

I am working on an Alexa Skill, and we are conducting several interactions that may require some form of feedback while waiting or after a success. I've not really seen any examples of whether or not ...
1
vote
1answer
32 views

How to convey that the feature has complicated connectivity requirements in a mobile app?

I have a complicated iBeacon based mobile app. To get to the end of the “happy path” -app functional, the following has to be true: Internet reachable Bluetooth enabled Bluetooth permission granted ...
0
votes
1answer
27 views

When is it necessary to have visual feedback if auditory feedback is primary?

Example: If a product's main feedback is auditory (ie. alarm clock, voice assistant) when is it necessary to give visual feedback (ie. LED indicator, display graphic)?
1
vote
1answer
127 views

Helpfulnes of reviews: Why does Amazon or Steam not show the number of unhelpful ratings of a review? [closed]

From my own experience I found the ratio between helpful and unhelpful reviews to be hugely important to assess how much I could trust / consider a review. I noticed that Amazon and also the Steam ...
38
votes
4answers
13k views

Is the color red really appropriate for form validation errors?

It seems to be taken for granted that the color red is appropriate to highlight errors. In the case of serious system errors, I agree. However, I'm having doubts that it's the right choice for user ...
7
votes
3answers
468 views

What are the best practices for keeping and analyzing unstructured user feedback?

To get and analyze users' feedback is vital for designing successful products as all of you perfectly know. It is more or less clear what to do with surveys' results, but what is the best way to keep ...
13
votes
6answers
3k views

Get User To Click The Feedback Button

We have an application (service) where most of our users are not the direct customer. Most of the users are contractors performing data entry and analysis using our software. We don't have direct ...
0
votes
3answers
1k views

Best practices for diplaying the Password Requirements

I am trying to decide which is the best way to display the password rules when a user is changing their password. There are approximately 4 important password criteria. Option 1: Place criteria in ...
5
votes
6answers
2k views

Best strategy to gather feedback for beta android app

I am working on a product that will soon release a beta android app, not through google play, but just sending the apk around to a couple of people. I am now looking for ways to gather user feedback ...
5
votes
5answers
3k views

Disabled buttons while long running task

My application has a toolbar and a lot of buttons on it. Some buttons start a long running processes(tasks). At this moment every task executes asynchronously to allow user to do something else while ...
3
votes
2answers
132 views

How to deny the usage of my product to a user?

I am building an microcredit application that is checking for the user's eligibility. Unfortunately not everyone is eligible, I have to announce it and it can generate some frustration. I would like ...
0
votes
1answer
143 views

Feedback about stepper design

Quick disclaimer: I'm not a trained or an experienced UX developer and am still quite new to a lot of the concepts. However on the current web project, I am working pretty much designated on UX and UI ...
16
votes
7answers
24k views

Reasonable character limit for a comment field on a site feedback form?

I have a simple feedback form (see screenshot) on each page on a site. The user has to select whether the page was helpful or not (radio buttons yes/no) and there is also a text area input where the ...
13
votes
6answers
18k views

How to convince a user to fill out a survey

I am working on a project that provides a service (landscaping) to members of the community. When the work for that client is finished we always encourage the client to go to our website to fill out a ...
0
votes
1answer
129 views

How to deal with rejection page (loan application)

I am working for a loan provider and am preparing a rejection page, when we are not able to provide loan to our customers due to their bad credit score. This is very delicate situation and i was ...
1
vote
1answer
162 views

What are the best ways to give design feedback to mobile app developers?

I'm product designer working remotely with a team of iOS & android app developers on a redesign project of their mobile app. The final designs are done on Adobe XD. The redesigned app looks great ...
3
votes
2answers
138 views

Should I have feedback dialog after process is finished?

My website allows users to create invoices (and also automatically generate pdf files of the invoice) and send it to their receiver via email. Should I have a feedback dialog with an "ok" button that ...
0
votes
2answers
127 views

Negative Visual for a positive action

I have a warning notification in my software . It asks the user whether they want to proceed or not by providing yes and no buttons in the notification itself. I am thinking of using red font color ...
145
votes
12answers
25k views

Why is being “on hold” on the telephone not made less annoying?

I am on hold right now while calling my internet provider for a service question, and all I am hearing is some music and a voice saying "please be patient" every 30 seconds or so (for 30 minutes now). ...
1
vote
1answer
167 views

How to get users feedback on experience when they are not 'your' users?

Storytelling mode You can skip it if you want ;) I am UI and UX designer on a LMS solution. An LMS is a CMS dedicated to digital learning purpose and sold to a wide range of clients. Some of them ...
3
votes
4answers
4k views

Difference between Notice and Info messages?

I designed a program that is used to send data through the socket. In each program action, I display a message about process state. I'm confused by when to display a Notice message or Info message. ...
9
votes
5answers
4k views

Should I add a floating, fixed feedback button on the pages of my website?

I would like to add a Feedback feature to my website. Should I add it as a floating,fixed button on the side? Is that considered something users are annoyed by? If I shouldn't, which method is ...
0
votes
1answer
30 views

How do you implement regular design critiques with your team?

While researching design critiques, one suggestion I've seen is to have a schedule of regular--possibly weekly--critiques with a cross-disciplined group from a product team. While I like the idea in ...
6
votes
3answers
1k views

Is it a good practice to include a feedback button?

Is it a good practice to include a feedback button on the side of the website? or how do you recommend to get feedback from users at a initial phase of a project?
3
votes
3answers
304 views

When conducting user research/customer surveys, how do financial incentives affect quality and quantity of feedback?

As a customer, I get sent a decent amount of surveys, particularly from larger companies. A lot of the time they ask for 5 or 10 minutes of my time to fill out feedback. Typically I ignore these as ...
-1
votes
2answers
116 views

UI elements indicating correctness of textual user input

Which symbols are suitable to indicate that something is "verified" or simply correct? As far as i know, a (green) tick is the obvious choice. An alternative is a thumbs up-icon which seems to be ...
1
vote
1answer
131 views

Correct method for slider error handling

I'm using a material design editable numerical value (percentage) with optional horizontal slider. What is the best way to show a user that picking a certain value either using the slider or field ...
1
vote
2answers
65 views

seeking feedback for course from learners

Our users view courses by launching them from our Learning Management System (LMS). It opens in a new window. We call it course player. The window has main sections as shown: The course tree is to ...
3
votes
4answers
646 views

How to prevent accidental button press?

We have an app that logs tasks of workers and they're able to indicate the start / stop of the task by clicking "Start" or "Stop" (like a in a stop timer). This "start / stop" time must be accurate (...
0
votes
1answer
98 views

UI for a webpage to get feedback on Twitter

A webpage I'm designing, is loaded with information about the client's technology capabilities. They want a feature/way where their users give them feedback on the product roadmap in two ways: Form ...
3
votes
4answers
1k views

How do you get feedback on your portfolio?

What are the best ways to get useful and constructive feedback on your portfolio? For example, a service such as Evisors will connect you with industry professionals for resume critiques, mock ...
1
vote
1answer
53 views

Securing extended like/dislike feedback from users

On my Android app, I am toying with the idea of replacing simple Like/Dislike feedback with some form of rating system. My concern is that by and large when users are presented with the need to make a ...
1
vote
4answers
253 views

UX Feedback format?

most of the time clients come to me and ask to give UX feedback on their products, most of which are 10-20 years old. At first they ask to give a report. Is there any standard method of giving ...
4
votes
2answers
1k views

Two options for data table filtering

I wanted to get everyones ux opinion on filtering a data table two ways. Do you think it's confusing to the user to be able to filter the data table with the filter bar and also have the same ...
0
votes
2answers
62 views

Where do you usually go to get feedback when you have 2 different design variations? [closed]

If you are working in a startup, where do you go to get feedback? If you are working in a large company, where do you go to get feedback?
3
votes
3answers
400 views

How best to display whether a user is in a global setting vs. a local setting

I am designing an application where the user has a data grid of records and different types of notification: new mail, new tasks, new issues, new assignments. The user can click on the data grid and ...
5
votes
3answers
323 views

To success or not to success?

I searched around if it's really a must especially in web. I found two great UX SE answer. One is from: https://ux.stackexchange.com/a/11652/86963 The other is from: https://ux.stackexchange.com/a/...
4
votes
7answers
243 views

Visual feedback on using filters in search

I'm working on the design of mobile version of a search engine. It has a few filters, and I want to provide some visual feedback for the user when he/she selects a filter, so he/she knows the search ...
3
votes
3answers
199 views

Are there any standard patterns of phone vibrations?

The phones nowadays contain a vibrator that is used to notify the user about an action or to give a feedback regarding requested event. Is there any standard pattern or general rules that specify ...
6
votes
12answers
596 views

Which words to use to motivate visitors to comment?

I'm trying to find the best words to motivate visitors to comment on my website (IT based blog/portal). Commenting rate is ~ 0.1% (1 comment per 1000 visitors). This is the default one (for Drupal): ...
0
votes
2answers
373 views

Giving audio/visual feedback on button click

This desktop application has buttons that perform certain actions. Some of them require yes/no confirmation and some of them perform direct actions without any delay. The targeted user group are ...