Questions tagged [errors]
Handling and explaining errors gracefully so as to have the least negative impact on a user's experience and workflow.
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Confirming to the user that the message was resent, after it failed on customer support chat
I'm designing a in-app live chat agent support UX. In the situation that a message wasn't sent to the agent, there will be a micro error message below the chat bubble with the resend option.
my ...
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Error on initial push notification subscription
Does it make sense to inform the user with an error message when initial registration to push notifications fails?
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2
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1
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Feedback on a Error Summary
There's a use case where we plan on having an error summary to describe better the errors they might have on a form. The documentation on the UK Government site is well-written and covers most ...
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Should I use error message or warning message for optional field validations?
I have two types of validation pop-ups (toasts). One is used to display error messages in red and another one is for warning messages in yellow.
I have an (optional) image upload field in my form ...
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Form validation question where if you click in a required field but leave it without typing it displays an error
This is a form on a webpage with about 8 text fields. I am curious has anyone seen this pattern which I am thinking of using. The submit button on the form is disabled. If the user clicks in a ...
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Show filters in error condition of table
I have a mockup, shown below, presenting an error state if a data table doesn't load for some reason such as an API failure.
A developer asked whether the filter should even be shown if the content ...
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Handling of command line errors in a GUI app
Q In a console application the normal behaviour for a usage error is to report it and exit.
What is the 'correct' behaviour for a GUI application?
should it exit or continue running?
should it write ...
CommunityBot
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3
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How to illustrate a "saved, but incomplete" state
Right now I have a form that is broken into multiple sections. Beside the form, there is a sidebar with a list of every section's name.
Each section will experience 5 states:
unsaved edit(s)
...
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1
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Best way to show an error when your list fails to load data from the backend?
I have a master detail view that looks like this when data loads successfully from the backend
If you click on any item, it will show details on the right side (empty currently)
What do I do if there ...
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2
answers
107
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Categorising alert messages
I'm currently working on digitalizing a dispute form, and throughout filling out this form, the user is most likely going to run into alert messages of some sort. While designing, we realized some of ...
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Best practice for users on pages in wrong conditions
Our webapp has different technical pages, that are used as parts of some flows, for example:
“Your session has ended” page where the user gets redirected when their session ends with timeout;
“You ...
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Making it clear to user that Value=0 or Error: Unable to fetch value
I have the following use case:
The user can select one or multiple of Items A/B/C... and be shown a time series graph of var X against t for that Item(s). There is only 1 graph shown, so when multiple ...
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3
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137
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Reviewing the UI design to see if there is anything forgotten
I wonder if there is a some kind of guideline and/or a detailed analysis of an application to be sure everything works fine and help me to see what I have forgotten to design? The guideline/analysis I ...
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2
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Any ideas for a half success, half error modal?
I am working on a forecasting tool where a user enters their current week's data and our tool outputs a forecast for the following week's data.
The user can have various sets of data. When our tool ...
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1
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How do I plan for errors in the product that I'm redesigning?
So I'm working on an internal data product that's used mainly by two users (analysts) within the data team.
I've created a user flow, but haven't mapped out the potential errors on the flow during ...
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Multiple upload states and error handling
I am currently working on a banking site. We are designing a section of the site where users can follow their applications, i.e. for a loan. They can sign and upload documents from there.
There will ...
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Bulk actions validation
I need to design a solution in which a User can map fields from our App to an Integration. And actually, this bit is already prepared. The problem occurs in the fields.
Let's say my App has a field ...
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Articles and verbs in error codes. What and when to use?
Before we get to the question, I'm a beginner at UX writing and English is not my native language, so I apologize in advance for the wording.
I need to write texts for error codes, for example:
No ...
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3
answers
141
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Jump back on error in progress list
I am a developer of a mobile app and have no particular proficiency in UX. In my app there is a use case where the user has to wait and the progress is shown in a list with an indicator icon
[check ...
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1
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1k
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How to handle different recaptcha errors on the frontend?
I am using recaptcha v2 invisible on my Nuxt SSR website with the help of this module
I added it to my login, signup, forgot password and reset password pages
3 Recaptcha Error Conditions
There are ...
- 11.8k
85
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8
answers
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Best practices to design a 404 error page
What are the best practices in designing a 404 error page?
I read so many blogs and articles regarding this. Some says about using fancy images , when some days about sticking to the basics.
Are there ...
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How to tell a user their login credentials are incorrect?
When a user has entered incorrect details into a login form, is it better to tell them:
The username or password you have entered is invalid.
or
The username you have entered is invalid (for ...
- 12.7k
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2
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104
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What is the best way to handle missing response (transaction result unknown)
We're arranging UI screens for mobile banks.
To perform "transactions", the system needs to communicate with the core bank mainframe.
Sometimes, we don't receive the response after sending a ...
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130
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Why does front page of Google.com give no feedback when trying to search when nothing's entered?
Carry out the following experiment:
Go to google.com,
Leave the "search" field empty,
Click "Google search"
I was having a discussion with my friend about how applications should ...
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6
answers
6k
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Should we be optimistic or pessimistic with UI updates on AJAX requests?
We are discussing in our team how best to handle UI updates after a user does something to cause an AJAX request to the server.
Here are options we are considering:
Instantly update the UI and add/...
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2
answers
202
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What should an error state for a number value be?
Let's say that there are different numbers presented to the user - money values ($1.50), percentage values (+25.53%), development values (+$3.50), etc. In case there is an error in retrieving one of ...
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3
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191
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Recommended approach for form errors
I am in a bit of confused state in terms of how to design flows for forms.
Let's consider a scenario
I have a form with fifteen fields(it is pretty normal in my application). All these fields have ...
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votes
9
answers
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Should disabled buttons give feedback when clicked?
I was wondering if you could help me with a UX issue I am facing with “disabled buttons in Mobile”
We have a few different input fields as part of a mobile onboarding process. These forms have quite ...
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Is it a good idea to hide logout button with error/warning message?
I'm building a secure website, closer to banking. I'm bit hesitant to hide the logout link with the error/warning message. I think design look simplistic when I add error/warning over the logout panel....
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176
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Prevent element jumping when error occurs
I'm working on a video editing application. It can have multiple layers and when a layer has an error, like corrupted frame, it displays an error message under the layer name. The problem is, when I ...
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What is the best practice to show errors when parsing a large csv file?
I am designing the experience for uploading and validating a large CSV file, which can possibly have as many as 20,000 rows.
It will really help if there was some way to show the user all the row ...
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Necessity of writing the number "404" on a 404 page?
I've been working on a 404 page recently and have been confronted with the issue of whether we need to explicitly write the numbers '404' on the 404 page.
My team's opinion on this issue is split. I ...
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2
answers
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Is there a standard for the frequencies and or duration used for beeps?
Is there a standard for the frequencies and or duration used for error or alert beeps?
When I hear a ding or bing sound, I sometimes find that the frequency of the tone is too high or low (in my ...
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4
answers
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How to create a useful 500 internal server error page
I'm trying to create a useful HTTP Error 500 Internal server error page and the recommendations I have found and the live examples I have stumpled upon use a very simple layout. They basically include:...
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Choosing appropriate words for error levels
I develop an open-source, system monitoring tool, ServiceMon, and I'd really appreciate some help choosing the right words to use for a feature.
The state of the system that is being monitored is ...
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How should I format inline errors when there is input description
How should I do this? Should the error replace the input description, should it go under?
Please give your opinions and reasoning. I would still like users to see the description, but I feel like ...
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4k
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Empty field. Error message or just highlight?
Which way would be better to add an error massage to the required empty field or it could be just highlighted?
CommunityBot
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Error message in login
In the login page of my software, there are 3 input fields - organization, username, and password.
There isn't an option to register, but the registration is done by the organization manager.
...
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1
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How common is it for a user to report that they're having a problem?
Let's say that I have a website that has a large usability problem, like videos that were once available to watch are now buried under some hard to find links and buttons. Is there any data that ...
- 27.1k
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7
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How to tell users that s/he might be adding a duplicate record
I have a form where users can add new contact records. Multiple users all use the same form, so it's quite possible that user ABC might try to add the same contact record that user DEF has already ...
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Material design error message on top of a pop up
We are using material design messaging guidelines in a complex system,
the problem: in case I have an issue with a form and the issue is a non critical one, I will show a banner,
In case I have a ...
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3
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Does it make sense to display error messages for in-place editing?
In place editing definition: A label fields that when I click turns into an input field and allows me to type modify the text. Then either by clicking out or pressing tab it will automatically save ...
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143
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error handling in existing system
I want to add error messages to an existing system, the problem is that there is no designated space for them
How do you suggest to handle errors?
What I plan to do:
Paint the frame in red
Add a ...
- 1,030
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3
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303
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Is it good practice to show notification on error?
Is it good practice to show this type of notification on general errors?
It looks like material design is suggesting for mobile, but how about web?
Example: User tries to login, but login fails ...
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Do modern web applications need warning states?
I'm just curious about the system status in the modern web app design. In some old windows applications, they have warning(yellow colored), error(red colored) and success (green colored). In the ...
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Error handling on network call failure on multiple-component page
If I have a page with multiple panels or widgets, which get data from different REST calls and one of them fails,
a) is it better to show an error message inside just the panel(inline error message),...
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1
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Is there a reason to intentionally induce errors in forms?
An interesting thing happened on almost every bank and credit-card website UI I used today: I entered absolutely correct data. And the system updated/refreshed, either through a refresh or some sort ...
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When should I validate that the password in a confirmation field matches the first password entered?
If a user creation page has a field where you are asked to re-enter your password, when should the page validate that the second password matches the first?
I do not have control over whether or not ...
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How to tell a user about an error after clicking a button?
I'm sending an AJAX request to refresh the blog page with posts that apply to certain a category. How do I tell a user that his request failed? Should I tell him exactly why it failed(error, internet ...
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UI elements indicating correctness of textual user input
Which symbols are suitable to indicate that something is "verified" or simply correct? As far as i know, a (green) tick is the obvious choice. An alternative is a thumbs up-icon which seems to be ...
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