Questions tagged [error-message]

information displayed when an unexpected condition occurs, usually on a computer or other device

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3answers
159 views

How should I format inline errors when there is input description

How should I do this? Should the error replace the input description, should it go under? Please give your opinions and reasoning. I would still like users to see the description, but I feel like ...
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1answer
71 views

How to display minimum required tags information

I develop a form where I need to add multiple items for one field (multi select) and the submit button is disabled as long as all fields are not valid. This field needs to have 1 minimum tag to ...
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1answer
78 views

Handle bad request for a form

I have a form that needs to be compiled. The form before to load it gets some data from some service, if one of these services fail the data of the form will not load, because it will be an incomplete ...
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5answers
5k views

Should I make space for error messages in forms?

I'm designing an mobile app for both iOS and Android, which includes a form. The form has several required input fields that the user needs to complete before continuing. If the user clicks Continue ...
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10answers
76k views

What is the recommended wording for a generic error message

What would be the best wording for a generic error message? With generic error message I mean a message for an error that has occured but there are no details on what the error is or how to recover ...
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1answer
188 views

Less vs. Fewer for validation message?

Should an inputs validation message read as A or B for each of the following? A Nick Name must be 10 characters or less. B Nick Name must be 10 characters or fewer. A Number must be 10 digits or ...
2
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3answers
133 views

Is it bad to show a negative message after a positive customer interaction?

Are there any thoughts on how best to tackle the issue of displaying a negative message after a positive customer interaction? Or if it's an issue at all? I need to display an important negative ...
67
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10answers
12k views

Should software refer to itself in the first-person, especially in error messages?

(I've searched this StackExchange site for posts relating to the use of first-person pronouns, but all I found concerned how to address the user and not the software, e.g. Form instructions/guidance - ...
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3answers
886 views

How to tell the user that he doesn't have permission to access a page? [duplicate]

We are developing a system that have different levels of access. Some features are only available for high level users. What would be a good error message for a user with low access trying to access a ...
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1answer
323 views

Error message in login

In the login page of my software, there are 3 input fields - organization, username, and password. There isn't an option to register, but the registration is done by the organization manager. ...
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2answers
95 views

Best response from calculator for uncomputable expression

What should be the best response from a calculator or computer algebra system when it can't evaluate given expression ? Some examples: LibreCalc : =😁÷🤣 → Err:501 Ubuntu Calculator : 😁÷🤣 ...
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7answers
5k views

How to tell users that s/he might be adding a duplicate record

I have a form where users can add new contact records. Multiple users all use the same form, so it's quite possible that user ABC might try to add the same contact record that user DEF has already ...
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1answer
144 views

How to structure Error Messages, issue first then solution or vice versa?

So I have been reading about Error messages guidelines and read almost every post on here about error messages. One main point I agree 100% with is that an error message should mostly contain two ...
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4answers
969 views

Error message when doing multiple actions

I have an app where the user can choose to do multiple actions all at once. This is done by first choosing the actions, putting them in an "outbox" (like a cart in an online shop) and then executing ...
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1answer
1k views

Material design error message on top of a pop up

We are using material design messaging guidelines in a complex system, the problem: in case I have an issue with a form and the issue is a non critical one, I will show a banner, In case I have a ...
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4answers
14k views

Is the color red really appropriate for form validation errors?

It seems to be taken for granted that the color red is appropriate to highlight errors. In the case of serious system errors, I agree. However, I'm having doubts that it's the right choice for user ...
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3answers
251 views

Should have a cancel button when the action itself is to cancel

This is a dialogue box from an employee scheduling application. Here, the action to be performed is to Cancel the approved timesheet with a reason. "Request cancellation" button is for cancelling the ...
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3answers
272 views

Does it make sense to display error messages for in-place editing?

In place editing definition: A label fields that when I click turns into an input field and allows me to type modify the text. Then either by clicking out or pressing tab it will automatically save ...
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4answers
2k views

Should an empty search box return an error message or all results?

I'm currently working on 2 different websites: an events and a news websites. On both sites, a search interface with filter options is provided. Initially, the search engine was build to return an ...
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5answers
3k views

Should I use error message or warning message for optional field validations?

I have two types of validation pop-ups (toasts). One is used to display error messages in red and another one is for warning messages in yellow. I have an (optional) image upload field in my form ...
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2answers
169 views

How to incorporate error messages in a form?

If I am designing a form, how do I incorporate error messages during live inline validation? Should I leave enough white space between input fields from the beginning to accommodate such error ...
15
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1answer
10k views

Material Design - How to display a log in error

Problem I am trying to create a log in page that follows the material design guidelines, but I don't know how to handle when the user inputs the wrong email or password. In the material design ...
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4answers
2k views

Error/ success messages: File not downloaded or File was not downloaded. The download was stopped or interrupted by another file download

Error/ success messages in web apps. Material design writing style, recommends to be simple and direct. Here's an example they give: The advice is easy to follow in one-sentence messages. But what ...
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1answer
2k views

Can we make a tooltip as error message?

I have a form wich contains some fields,when the user leaves one of these fields empty,I change the border color to red and I attached a red tooltip to explain the error ,is it possible to make ...
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1answer
135 views

Webpage behavior for an expired authentication referral link

I'm working on a Single Sign On service. An example use case I'm trying to solve is as follows: User A sends User B a link to www.exampleapp.com/resource/abc. This resource requires authentication ...
0
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3answers
169 views

Is it good practice to show notification on error?

Is it good practice to show this type of notification on general errors? It looks like material design is suggesting for mobile, but how about web? Example: User tries to login, but login fails ...
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1answer
328 views

When is the best time to validate an Input Field in a form? [duplicate]

I have a form with a few fields in them. I wish to validate all of them before I could submit the details entered. For example, First Name should have atleast 1 character. Email should match the Email-...
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3answers
1k views

Error messages / alert boxes on wide screens

I'm reworking a web app UI to take advantage of wider screens and I have a niggle I can't shake. There are many tables throughout the app for which a wider screen is advantageous. Above the tables I ...
2
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2answers
185 views

Can multiple error screens (e.g. 401, 404) be grouped into one catch-all page?

Is it best practice to have a screen for every individual error state (e.g. 401, 404, 415, 500, etc), or not? I would argue that users do not care or understand error codes and a simple catch-all ...
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4answers
1k views

Can we use Radio/Checkbox for mandatory form fields

I am working on designing a website which has admin side fuctionalities involving large number of forms related to creation of sevaral entities within the application along with normal user login. The ...
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2answers
113 views

In “Please add more X and Y to continue”, should X and Y be alphabetical order?

Imagine I have an app, which has some limited functions unlocked by coins and bonus points. If the user doesn't have enough of either one, some error messages may appear: Please add more coins to ...
155
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19answers
63k views

What is best practice for designing form error messages?

I've seen quite a lot of research on form design, but so far, I haven't come across any studies on error message design best practices. The only piece of advice seems to be that each error should ...
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5answers
798 views

Why do websites still display 404 pages instead of just another error page? [duplicate]

I was asked to design a 404 page but do we actually need to say 404? Even though most people understand what 404 means, do we need to explicitly tell users its a 404? Why cant it just be an error ...
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5answers
3k views

Best error message to display when too many users logging onto web system

I have a website that started experiencing issues when too many people are trying to log into the website at the same time (usually at the start of the business day). Are there some examples of or ...
1
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1answer
359 views

inline form validation when user tabs out of an empty field

My question is similar to Should inline validation check empty fields if user only tab the field but do nothing and skip to next field?, but a bit different. Let's say I have a form containing a few ...
3
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3answers
169 views

How to handle situation when a site fails to retrieve only part of a webpage?

Say that there's a search filter where the page pulls a set of metadata from the server in order to display the individual items within each filter category. However, in some situations where a ...
1
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1answer
95 views

Should I use the word successfully in pop-up messages?

The workflow: User clicks on a button that triggers some action. On top of the screen appears a small pop-up that informs about the result of an action (successful or not). For example: New files ...
1
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2answers
85 views

How can I tailor my error message when there is packet loss?

I am building a mobile app. Internet connection is often an issue. If the user's phone does not have an Internet connection I just display a message saying 'No Internet Connection'. I have a ...
2
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3answers
140 views

What language to use for error-pages on other-language site

A website I maintain has two possible languages, namely Dutch (the default), or English (if the url starts with <site>/en/<page>). We've only recently implemented full-site ...
2
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2answers
178 views

How do we tell a user that when they logged in we noticed their password was insecure?

I'm not entirely certain if this belongs on Information Security or here, so if it needs moved I'll delete it and repost. An application I'm developing has a "feature" that alerts a user when a ...
1
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1answer
372 views

How to tell a user about an error after clicking a button?

I'm sending an AJAX request to refresh the blog page with posts that apply to certain a category. How do I tell a user that his request failed? Should I tell him exactly why it failed(error, internet ...
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3answers
1k views

How to manage usability with multiple http error messages?

I am writing an Angular 1.5.3 app. On my main 'home' page controller I call 2 different endpoints with $http. The two endpoints are not related to each other and have separate data etc. One problem I ...
1
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1answer
227 views

Correct method for slider error handling

I'm using a material design editable numerical value (percentage) with optional horizontal slider. What is the best way to show a user that picking a certain value either using the slider or field ...
1
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1answer
72 views

Error messaging: Content of file must be binary

In an enterprise application's bit editor function, we want our users to be able to import configuration files. The files are supposed to only contain binary content - "0" and "1"s - but I initially ...
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2answers
1k views

What's the best way to alert someone to an error on their form?

When someone submits a form on a Website or mobile app that has an error, what's the best place to show them the error? Should it be by the submit button or by the errant field? If it's by the errant ...
0
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1answer
2k views

What would be a user friendly message when the user has a slow internet connection?

We provide some big data slides for free for our users, but when their internet connection is slow we have to put a message there because due to the large amount of data it takes a while to load.
2
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1answer
89 views

To report an error with expected functionality…or to not?

We have a form with a 'Show Map' button. This 'Show Map' button is displayed based on an action from the user and a subsequent response from a call to a web service. If the user selects a particular ...
1
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2answers
100 views

What is the value of providing context-specific icons over a generic icon in a dialog?

Background: Need to design icons for Dialogs in a medical enterprise application. These icons(non-actionable) will be used in Dialogs like Error, Warning, Alarm etc. Question: What is the value of ...
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4answers
492 views

How to design a failure heavy user experience

I am currently designing a product in which failure is the norm rather than the exception. At a high level many different people will be submitting multiple applications to us. We only have the ...
2
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4answers
171 views

How should I handle errors due to not being logged in?

I have a website that allows to check in/out items. When a user clicks "Check Out" without being logged in, they are redirected to a page that explains that they were not logged in. Is there a better ...

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