Questions tagged [emotion]
designing to produce certain emotional effects or how emotion affects a user's behavior with a system.
67
votes
10answers
11k views
Should software refer to itself in the first-person, especially in error messages?
(I've searched this StackExchange site for posts relating to the use of first-person pronouns, but all I found concerned how to address the user and not the software, e.g. Form instructions/guidance - ...
3
votes
2answers
128 views
How to deny the usage of my product to a user?
I am building an microcredit application that is checking for the user's eligibility.
Unfortunately not everyone is eligible, I have to announce it and it can generate some frustration. I would like ...
6
votes
1answer
329 views
Multi select from a long list
Ahoy! We've built an emotion tracking tool based on the emotion wheel; a tool that helps people articulate how they're feeling by identifying their core emotion and finding the emotions that directly ...
0
votes
1answer
123 views
How to deal with rejection page (loan application)
I am working for a loan provider and am preparing a rejection page, when we are not able to provide loan to our customers due to their bad credit score.
This is very delicate situation and i was ...
3
votes
1answer
124 views
What's the Best Way to Design Entry Points Based on Emotion/Confidence
We're trying out a feature that asks the user how they feel about _____ (Saving money, investing, other banking products), and the user is prompted to tap on either a sad face or a happy face. Whether ...
1
vote
2answers
357 views
UX Themes for thesis [closed]
I'm studying a master degree in User Experience Design and I have to propose a theme for the thesis and I don't have that many experience in the area.
I've read the trending topics of UX for 2017 but ...
4
votes
2answers
10k views
Using 5 Standard Emojis for Satisfaction Survey or any Likert Scale
Satisfaction surveys increasingly use emoticons, i.e. a sad frownie, neutral face and happy smiley. Some additionally use traffic-light color coding (red to green). Let’s asume there are good reasons ...
1
vote
2answers
222 views
How does user's emotion relate to ux?
I have been hearing a lot of emotional design and doing ux with user's emotion in mind. But how does this work and where does it fall under in the deliverables?
2
votes
1answer
147 views
Analyze the website [closed]
I have no idea how to analyze a website if PET design principles are followed or not for a particular website. I have started practicing UX though I was a front end developer. Dont have clue if this ...
7
votes
4answers
3k views
What is emotional design?
What is emotional design?
It would be good if you can give a couple of examples as well.
5
votes
3answers
394 views
Use of Emojis in Email Subject Lines
Recently many of the subject lines of the 'bulk offer mails' (list includes names like SalesKart, BigStock, Vodafone, etc.) come with these fancy emojis/ emoticons. In my Gmail client, they all land ...
2
votes
3answers
98 views
How to express that a form is part of a authenticity process?
I'm working on an app so user can ensure the products they are going to buy is not counterfeit and tracks its shipping.
Tests
To do so, we went for a form where people input a product's security ...
2
votes
2answers
403 views
Acceptable pleasantry for ending transaction?
Today I was thinking of friendly way to end a transaction on my webpage. For the purpose of this question think of it as a standard receipt/confirmation page at the end of a shopping order.
Most ...
3
votes
3answers
384 views
How to best understand users' emotions?
A company I'm working for offers widgets for measuring users' emotional reactions to web content (mainly articles).
We found that 5 reaction choices was the optimal amount, and currently we offer ...
0
votes
3answers
119 views
Is there a journal, dictionary or database of fonts and their established usage?
I'm looking for a font dictionary that will allow me to choose a font by conventional meaning and traditional usage.
What I'm thinking of should exist, since I think that font meaning is learned ...
2
votes
1answer
98 views
Should I show the user how many views its content has received?
If the user uploads a content of any type (video,photo,url,text) should I show him how many times it has been viewed even though other parameters such as e.g. Kudos,Likes and Shares are available to ...
6
votes
2answers
496 views
Implementing PET thinking (designing for Persuation, Emotion, Trust) into agency process
So I have been given the task of implementing in the PET design techniques into our agency's UX process and making sure this is instinctively baked into every project we do going forward.
Currently ...
1
vote
2answers
101 views
Incorporating fun into systems design [closed]
Is it possible to use the concept of 'fun' to make a system more effective?
How can fun actually improve the functioning of a system? I am looking for clear, solid reasoning around how this might ...
-2
votes
1answer
95 views
What do companies like Apple do to make their software feel natural, cohesive, and refined?
From a UX standpoint, is there anything governing how a program/mobile app subconsciously makes the user feel? How do users end up getting the feeling that products are solid, secure, and integrated?
...
0
votes
2answers
48 views
Implications and knock on effects of late scheduled emails to the user experience?
We are building a large module onto our software that allows hourly data to be processed, and sent out as emails to customers, based on a pre-determined schedule they set themselves.
Typically our ...
-2
votes
1answer
158 views
What is the emotion that propels UX people? [closed]
At my workplace, I see UX folks being emotional and even defensive about users. They feel a 'duty of care' for the end user, as if they know them and deeply care for them. My question to this UX ...
2
votes
1answer
280 views
Customer testimonials - Embedded tweet vs custom design [closed]
Do you think that embedded tweets would work better than custom design to show testimonials?
Embedded tweet are live proof which people can see by clicking on embedded tweet and also embeded tweet ...
6
votes
3answers
943 views
Text Emoticon for Warning Messages
My error message has a sad face emoticon : ( so that users can easily know that there's an error since just making the alert background to the color red doesn't really emphasize an error message ...
2
votes
2answers
74 views
Binning donations rather than aggregating
On a particular non-sponsored product-review blog there are requests for donations, but responses are poor.
Currently, there is a simple site-wide donation button like you might find at Wikipedia. ...
0
votes
1answer
99 views
Bringing experience to computer online store
I have suddenly realized that in my work I do usability and conversion optimization, but there is no experience in the sites I build. They are quite clear, simple, usable and business efficient, but, ...
10
votes
5answers
7k views
Do emojis provide any value over emoticons?
Some background
By emoji, I mean these: http://www.emoji-cheat-sheet.com/
By emoticons, I mean the standard :), :P, ;) etc.
These emoticons or emoji will be available to users in things like text ...
6
votes
3answers
214 views
Creating an emotional bond with the user on a business site
I'm currently working for a client on a site which offers search services. The users can rent modules that perform an action 24/7, namely searching an internal index for specific items. Each module ...
39
votes
3answers
2k views
Humor on the deathbed
Here is a rather accurate description of an extremely rare situation, displayed by a program right before seppuku:
cannot handle the fatal error due to a fatal error in the fatal error
handler!
...
5
votes
2answers
321 views
How does individual vs pluralistic language affect community?
Pluralistic
Imagine our goal is creation of a community environment (perhaps such as UX.stackexchange).
Through our word choices, we can choose individual or pluralistic expressions - and the words ...
40
votes
4answers
2k views
Can you, and should you, design against buyer's remorse?
We know that one way to design an engaging experience is to design for emotion, e.g. as outlined in Aarron Walter's book of the same name.
Part of the process of designing for an emotional response ...
504
votes
16answers
70k views
Should error messages apologize?
We are having a discussion on our team about an error message that says "Sorry, you do not have permission to access this feature. Please contact your administrator for assistance."
Is it ...
64
votes
8answers
31k views
Why is Google's “I'm Feeling Lucky” button still next to the search bar?
I'm sure that Google must put a lot of thought into the display of its homepage. With such a minimalistic design, every element matters.
So what's up with the "I'm feeling lucky" button? Why is ...
67
votes
9answers
3k views
Handling the death of a user
Are there any common practices for handling the death of a user? How should the claim of a death be verified? How should the deceased user be "visualized" or otherwise indicated on their profile/...
7
votes
3answers
321 views
Using stock imagery with sensitive subjects
Something I've always wondered about is what effect would bad stock photography have on the user for sensitive subjects. I'm talking cheap, literal and cliche. I personally find this type of thing ...
8
votes
2answers
4k views
Why avoid the word “please” in error messages? [duplicate]
Possible Duplicate:
Should an interface ever say “please”?
According to Windows User Experience Interaction Guidelines (UX Guide) for Windows 7 and Windows Vista:
Avoid the word "...
32
votes
10answers
1k views
How do you make users vote objectively and not from emotions?
I've seen on Youtube many informative videos on massacres and natural disasters where users don't vote objectively. Rather, they vote based on their emotions, which is why these videos always have a ...
44
votes
7answers
2k views
Could scaring users be good UX?
I work on an application that's designed to be usable by new users, but has a lot of complicated configuration for advanced users. Our approach to keeping users away from delicate settings is to make ...
6
votes
3answers
423 views
Providing warm colors when the content is depressing?
I had posted a question earlier asking for views on what would be the ideal background color to enhance readability and had indicated my inclination towards having a dark or a greyish background to ...
5
votes
5answers
1k views
Benefits of recording user facial expressions when testing
Every "proper" test setup seems to include a camera / webcam for recording the user and a lot of articles I've read in the past recommend it as part of a setup, but sources never really go into a ...
4
votes
6answers
592 views
Creating Interfaces that Build Emotional Bonds
What are factors in the user experience that lead to users having an emotional tie to an interface, why, and what would be an example of each factor.
7
votes
5answers
299 views
Protecting the user experience with business cases.
We get it. We know that a good UX is good for the company. I recently observed some user testing and at the end of the user journey two of the participants smiled and said something like "I've have ...
