Questions tagged [email]

digital electronic mail sent over the internet.

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3
votes
1answer
193 views

How do you set up username/password for another user without sending user a temporary password in email?

We have a system where an employer will register a user to our system. Employer has the persons name, and email address. The system creates a new account and an email is sent to the new user with a ...
1
vote
1answer
706 views

mailto: link on “Contact” button - good UX?

When I see "Contact" button in the header along with other menu items that lead to some page I expect "Contact" button link to the contact page not to open this dialog: I have to close this dialog ...
3
votes
1answer
221 views

What if a user updates his email with a typo?

I have a website where users login with their email address and password. They also can update their account details like first and last name, location and their email address. In the case they make a ...
2
votes
2answers
138 views

E-mail address or contact form on web page to avoid spambots?

Hello I have a client that is using an email address for contact us. Spam bots have been harvesting their email address off the page. My preference is to use a contact form with a captcha. Is there a ...
2
votes
2answers
125 views

Top bar versus bottom bar for email subscription offer

Sites sometimes use a bar in order to invite readers to subscribe to their mailing list. In my experience, the majority of sites that do this choose a non-sticky top bar (header). However, it seems ...
2
votes
2answers
1k views

Best general company email? [duplicate]

I want to know a user friendly company email such as: support@example.com | Doesn't address sales/business enquiries business@example.com | Too specific billing@example.com | Too specific hello@...
0
votes
2answers
208 views

Ask user in email to complete the profile -> Lower the login barrier

I have a job platform where users can apply with one click to jobs. To bring the user one funnel step further I want them to fill out the industries they are interested in (after that they can ...
3
votes
3answers
789 views

Is a mirror link mandatory in any email?

I have to design emails on mobile first for B2B users. Some professional mailboxes don't support HTML5, and display may be broken. I wonder if the mirror link (e.g. 'If you can't see this email, click ...
4
votes
2answers
91 views

Should users receive a notification when they are being rated poorly?

I'm working on this cleaning services marketplace and we've decided to implement a two sided rating system. Since a few customers are being disrespectful to the cleaners, we are implementing some ...
8
votes
6answers
7k views

What are the most common special characters used in email addresses?

I'm working on an onscreen keyboard for a kiosk-type application where the user can type in their email address using that keyboard. We will have a 'more symbols' type button to toggle the keyboard ...
7
votes
4answers
1k views

What should happen if users fail to verify email address?

We are using email and password to login into an app but for the first-time use, there's an OTP verification. If correct code is typed-in, the user can use the app. A verification link is sent to the ...
5
votes
2answers
166 views

Type of content to share on email

Suppose you have an app with graphical components like this: You want to share this with your friend. Most apps just send a link. But suppose you can't send a link (because it is applet based) and ...
3
votes
5answers
2k views

Huge data in table in responsive email

I have a system where the tabular data is send via email and looks like the attachment. The table may have more than 50 rows in single email. Are there any solutions for this table view and use any ...
3
votes
3answers
885 views

What do people think “no-reply” means in an email address?

If John Doe sends you a message via Drop Box, it will be from John Doe (via Dropbox) [no-reply@dropbox.com], and if you reply to it, it will be returned to john.doe@aol.com, and John will most likely ...
2
votes
1answer
208 views

Encouraging individuals to reply to auto-generated emails

I built a web-based application where the user enters his or her business associates' name and email, and can then compose a single message and send it to all of them at once (the messages are ...
1
vote
4answers
78 views

How to address a user in an email?

We would like to send users of our service an email after they have availed our service. We get the bookings through online website or through offline medium. We have the users name ( just first name ...
0
votes
1answer
95 views

Mailto links in limited space

I'm working on a table used to display personal details. An email address is captured, and the requirement is to: Let users with a mail client configured click on a link to send an email Let users ...
1
vote
1answer
907 views

Email received in application: use sent date or received date?

I'm developing an enterprise application for internal users of a business. Our application has multiple "filings" with unique filing IDs. As part of this application, we're building a detailed audit ...
5
votes
2answers
155 views

HTML embedded forms on Email V/S Individual page for form

I am about to send my customers a feedback form which will have multiple radio buttons in order to choose a star rating from 1 to 5 and a textarea to type a description. I can do either of the ...
2
votes
4answers
8k views

Check your mail or check your email?

I'm in a discussion about this. To me, since this is an electronic mail, it should be check your email, but the client insists on check your mail. My rationale is that email is for... well, emails, ...
2
votes
2answers
109 views

What are the disadvantages with sending the rest of the form to the user's email?

We decided to change how our sign-up form works. Instead of filling out the whole form and then sending a confirmation email to the user to activate their account, we only ask for their email on the ...
2
votes
1answer
122 views

Should users be allowed to sign up using an email that has already been used…but it's not yet confirmed?

I have a simple website registration form that only asks for your email, the username you want, and the password you want. To make sure the email is real, we send a confirmation email to the entered ...
1
vote
1answer
484 views

What's the best thing to do when an email confirmation link expires?

When a user signs up for my web application, they need to click a link in an email to confirm their email address. This link is only valid for a certain number of days. I've never had a link like ...
1
vote
4answers
481 views

What is the best practice for resetting an invalid email address as username

Setup: Site is for utility customers to view usage and pay bills etc. Usernames are email addresses Passwords can be reset by providing an email address to which a password reset email is sent The ...
1
vote
1answer
70 views

Requesting an updated email address when primary email address is bouncing or has unsubscribed

Here is the problem we encountered. Our user unsubscribed using their primary email address(we think it's because of the marketing email) or simply got bounced. However, they still need to receive ...
4
votes
2answers
111 views

Where to add an optional 'Title' or 'Subject' input?

I have a website, that users send messages to the staff (similar to support tickets). I want the users to be able to add a title or subject to the message. Most of the users (90%), will not use it. ...
8
votes
5answers
1k views

What's the best practice for button alignment in responsive email templates?

I was looking for case studies or UX research to figure out what is the best practice for button alignment especially in email templates, but couldn't find anything relevant. Our practice: We tend ...
3
votes
3answers
123 views

What's the rationale behind e-mail clients containing calendaring functionalities?

Many e-mail client programs contain calendar features. Since I rarely ever use any calendaring features I fail to see how e-mail and calendar are related. To me it feels like calendaring is a ...
8
votes
2answers
522 views

Does the Outlook default “mark as read” behavior make sense?

The Outlook default behavior is to mark a message a read as soon as it appeared in the viewing pane and another message was selected. This leads to confusing behavior: For example, when I read a ...
31
votes
6answers
9k views

What should my personal email be, if the domain name already includes my full name? [duplicate]

Pretend my name is John Doe; I own the domain name johndoe.com. I will be using this domain for a portfolio site, to host small projects, etc. When setting up the email server I thought through some ...
0
votes
1answer
39 views

How to ensure e-mail deliverability with a single opt-in? [closed]

I have a mailing list of opt-in only recipients. No e-mail confirmation was sent after registration. Now, I need to send a newsletter to the entire mailing list. I have tested on seeder e-mails in ...
1
vote
1answer
509 views

Re-send email confirmation: is this really necessary?

Apart from the user accidentally (permanently) deleting the email confirmation message or glitches with POP3 client email handling, what other scenarios or instances merit the use/need for a "Resend ...
1
vote
1answer
239 views

Email session expiration date?

How long should remain an email session opened? Yahoo, Gmail, Hotmail. And what's the best practice to expire it? I looked up for it but with no luck. Thanks!
2
votes
4answers
455 views

What's the best way to validate an invited user via email that another user provided?

User 1 is an account administrator and can create (invite) other users on the account. User 1 inputs an email address for User 2. User 2 receives a welcome email at that address with a link to confirm....
2
votes
3answers
138 views

Social Icons and Download Badges in mailer header?

Im currently doing a mailer design. I've placed the social icons in the header, next to the company logo. Underneath the social links I have put download badges, before the main content of the mailer....
1
vote
4answers
4k views

Best practices for bilingual email

I am working on designing a bilingual email. I need to locate some best practices and patterns, particularly for layouts. I am not sure if it is possible to know what the native language of the user ...
5
votes
8answers
2k views

Mail icon, is the envelope icon dead?

The question Save icon, is the floppy disk icon dead? made me think about another icon. As the number of mailed letters drops from year to year, I wondered if the icon just can't be associated with ...
0
votes
2answers
70 views

Site invites and verifications

I'm in the process of designing how the 'User 1' of 'Site A' can invite 'User 2' to the website. The solution I have involves 'User 1' going into their dashboard and clicking on a button that opens a ...
2
votes
1answer
287 views

Email reminder frequency to complete a task

I need some insight and data on the appropriate frequency of email reminders to a user to complete a specific task they have not submitted. The system will delete their information automatically after ...
4
votes
1answer
113 views

Mailto: links, default and webmail options

Having a real hard time with my team over how to present options of how to send an email using the mailto function. We are going to offer ways to send it: via your default mail app as specified by in ...
3
votes
2answers
126 views

Would this approach to prompting the user to be added to a mailing list be received well?

When the user signs up for an account, as is common, there's a prompt for them to select whether or not they want to receive email regarding news about the app (changes, events, etc). Obviously its ...
25
votes
8answers
19k views

What is the best email address format for people with the same first and last name?

The larger the organisation (for example a company or educational institution), the more likely that there will be two people with the same name. Typically, email addresses are formatted firstname....
7
votes
1answer
403 views

Decision tree / flow diagram for mobile email / password confirmation

This UI design pattern keeps coming up and I'm wondering whether there are any best practices out there that can improve the quality of my solution. The pattern is: type your email (or password), re-...
5
votes
3answers
408 views

Use of Emojis in Email Subject Lines

Recently many of the subject lines of the 'bulk offer mails' (list includes names like SalesKart, BigStock, Vodafone, etc.) come with these fancy emojis/ emoticons. In my Gmail client, they all land ...
12
votes
4answers
2k views

Better to use mailto or email entry form?

I'm currently in the process of creating a responsive website for a local small business, but I'm stuck trying to figure out the best way to implement email for the contact page. At first I was going ...
8
votes
3answers
2k views

Non-technical term for AD Credential

In one of the mail notification I have seen a message like "Please login with your AD credential". For a technical user we know what is AD and what is AD credential. But what about non-technical users....
2
votes
2answers
162 views

Asking for Password After Email Validation?

I do not want to discuss the pros and cons of email validation, but want to know if there are potential downsides (security and otherwise) to user entering his password only after he has already ...
0
votes
1answer
76 views

Should I mark messages as read if an user replied to it by email?

Thank you in advance for your response. I am implementing a feature of messages for a web app. The main idea of the business is that I have customers and suppliers. So, the first ones are able to ...
2
votes
5answers
805 views

Is it safe to assume that everyone has an email address now?

I had a request from one of our staff to change the forms to not require the email address because a single person (out of probably 1000 applicants) cannot submit the form because, apparently, that ...
1
vote
2answers
60 views

Display email bounce information to users?

My large application user base means we're constantly having a steady stream of users with hard and soft bounce issues as we send them broadcast emails. We're building some internal tools to make it ...