Questions tagged [email]

digital electronic mail sent over the internet.

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9
votes
6answers
14k views

What is the point of email verification?

I have been thinking about whether to implement email verification feature in my app for a while. I want to let users login even if they do not have a verified email. If the real owner of that email ...
1
vote
1answer
106 views

What is an ok rate on unconfirmed emails?

We are running an online platform which requires a signup from the user. After completing the signup flow, the users is prompted to confirm her email. Without confirmation, the users can't use the ...
4
votes
3answers
273 views

What's the reason behind not notifying users that they entered a wrong email when they recover their password?

Sorry, I was not able to formulate the title shorter. Today I stumbled across the password recovery from Dropbox. Here, users have to enter their email address and Dropbox says: If a Dropbox ...
0
votes
2answers
217 views

Better to use multiple email address fields or 1 field for invites?

I am working on an interface that asks the user to add 5 or more email addresses. The invite email that gets sent is the same for all invitees. Is it better to use 1 field for the user to add all the ...
2
votes
5answers
14k views

Best way to handle new user registration when email verification is required

I'm building a new web app that requires email verification. I'm looking to all you UX experts (I'm more of a back end developer) to guide me. So, the user has just signed up. I'm taking them now to ...
6
votes
3answers
307 views

Gmail's Email filter checkbox or radio?

I was just trying to filter the emails I was getting from the particular site and the time when I clicked on filter messages like these and then to Create a filter to this search, it opened some ...
0
votes
1answer
306 views

what if user register email address with email typo?

we have registration process and we really need for user to confirm their email, we are thinking about: asking the email and password to create their password Next screen, we show the user must ...
0
votes
1answer
114 views

Website owner clicks the reply button on email app to reply to email sent from their contact form

First, I understand that my post may be similar to some other posts here. As in the following (possibly duplicate) post: Why do users reply to messages clearly marked as do not reply Reading that ...
3
votes
1answer
230 views

How do you set up username/password for another user without sending user a temporary password in email?

We have a system where an employer will register a user to our system. Employer has the persons name, and email address. The system creates a new account and an email is sent to the new user with a ...
1
vote
1answer
867 views

mailto: link on “Contact” button - good UX?

When I see "Contact" button in the header along with other menu items that lead to some page I expect "Contact" button link to the contact page not to open this dialog: I have to close this dialog ...
3
votes
1answer
248 views

What if a user updates his email with a typo?

I have a website where users login with their email address and password. They also can update their account details like first and last name, location and their email address. In the case they make a ...
2
votes
2answers
144 views

E-mail address or contact form on web page to avoid spambots?

Hello I have a client that is using an email address for contact us. Spam bots have been harvesting their email address off the page. My preference is to use a contact form with a captcha. Is there a ...
2
votes
2answers
141 views

Top bar versus bottom bar for email subscription offer

Sites sometimes use a bar in order to invite readers to subscribe to their mailing list. In my experience, the majority of sites that do this choose a non-sticky top bar (header). However, it seems ...
2
votes
2answers
2k views

Best general company email? [duplicate]

I want to know a user friendly company email such as: support@example.com | Doesn't address sales/business enquiries business@example.com | Too specific billing@example.com | Too specific hello@...
0
votes
2answers
211 views

Ask user in email to complete the profile -> Lower the login barrier

I have a job platform where users can apply with one click to jobs. To bring the user one funnel step further I want them to fill out the industries they are interested in (after that they can ...
3
votes
3answers
1k views

Is a mirror link mandatory in any email?

I have to design emails on mobile first for B2B users. Some professional mailboxes don't support HTML5, and display may be broken. I wonder if the mirror link (e.g. 'If you can't see this email, click ...
4
votes
2answers
92 views

Should users receive a notification when they are being rated poorly?

I'm working on this cleaning services marketplace and we've decided to implement a two sided rating system. Since a few customers are being disrespectful to the cleaners, we are implementing some ...
7
votes
6answers
7k views

What are the most common special characters used in email addresses?

I'm working on an onscreen keyboard for a kiosk-type application where the user can type in their email address using that keyboard. We will have a 'more symbols' type button to toggle the keyboard ...
7
votes
4answers
2k views

What should happen if users fail to verify email address?

We are using email and password to login into an app but for the first-time use, there's an OTP verification. If correct code is typed-in, the user can use the app. A verification link is sent to the ...
5
votes
2answers
168 views

Type of content to share on email

Suppose you have an app with graphical components like this: You want to share this with your friend. Most apps just send a link. But suppose you can't send a link (because it is applet based) and ...
3
votes
5answers
3k views

Huge data in table in responsive email

I have a system where the tabular data is send via email and looks like the attachment. The table may have more than 50 rows in single email. Are there any solutions for this table view and use any ...
3
votes
3answers
1k views

What do people think “no-reply” means in an email address?

If John Doe sends you a message via Drop Box, it will be from John Doe (via Dropbox) [no-reply@dropbox.com], and if you reply to it, it will be returned to john.doe@aol.com, and John will most likely ...
2
votes
1answer
219 views

Encouraging individuals to reply to auto-generated emails

I built a web-based application where the user enters his or her business associates' name and email, and can then compose a single message and send it to all of them at once (the messages are ...
1
vote
4answers
100 views

How to address a user in an email?

We would like to send users of our service an email after they have availed our service. We get the bookings through online website or through offline medium. We have the users name ( just first name ...
0
votes
1answer
107 views

Mailto links in limited space

I'm working on a table used to display personal details. An email address is captured, and the requirement is to: Let users with a mail client configured click on a link to send an email Let users ...
1
vote
1answer
1k views

Email received in application: use sent date or received date?

I'm developing an enterprise application for internal users of a business. Our application has multiple "filings" with unique filing IDs. As part of this application, we're building a detailed audit ...
5
votes
2answers
167 views

HTML embedded forms on Email V/S Individual page for form

I am about to send my customers a feedback form which will have multiple radio buttons in order to choose a star rating from 1 to 5 and a textarea to type a description. I can do either of the ...
2
votes
4answers
13k views

Check your mail or check your email?

I'm in a discussion about this. To me, since this is an electronic mail, it should be check your email, but the client insists on check your mail. My rationale is that email is for... well, emails, ...
2
votes
2answers
113 views

What are the disadvantages with sending the rest of the form to the user's email?

We decided to change how our sign-up form works. Instead of filling out the whole form and then sending a confirmation email to the user to activate their account, we only ask for their email on the ...
2
votes
1answer
126 views

Should users be allowed to sign up using an email that has already been used…but it's not yet confirmed?

I have a simple website registration form that only asks for your email, the username you want, and the password you want. To make sure the email is real, we send a confirmation email to the entered ...
1
vote
1answer
566 views

What's the best thing to do when an email confirmation link expires?

When a user signs up for my web application, they need to click a link in an email to confirm their email address. This link is only valid for a certain number of days. I've never had a link like ...
1
vote
4answers
613 views

What is the best practice for resetting an invalid email address as username

Setup: Site is for utility customers to view usage and pay bills etc. Usernames are email addresses Passwords can be reset by providing an email address to which a password reset email is sent The ...
1
vote
1answer
71 views

Requesting an updated email address when primary email address is bouncing or has unsubscribed

Here is the problem we encountered. Our user unsubscribed using their primary email address(we think it's because of the marketing email) or simply got bounced. However, they still need to receive ...
4
votes
2answers
118 views

Where to add an optional 'Title' or 'Subject' input?

I have a website, that users send messages to the staff (similar to support tickets). I want the users to be able to add a title or subject to the message. Most of the users (90%), will not use it. ...
8
votes
5answers
1k views

What's the best practice for button alignment in responsive email templates?

I was looking for case studies or UX research to figure out what is the best practice for button alignment especially in email templates, but couldn't find anything relevant. Our practice: We tend ...
3
votes
3answers
128 views

What's the rationale behind e-mail clients containing calendaring functionalities?

Many e-mail client programs contain calendar features. Since I rarely ever use any calendaring features I fail to see how e-mail and calendar are related. To me it feels like calendaring is a ...
8
votes
2answers
617 views

Does the Outlook default “mark as read” behavior make sense?

The Outlook default behavior is to mark a message a read as soon as it appeared in the viewing pane and another message was selected. This leads to confusing behavior: For example, when I read a ...
35
votes
6answers
11k views

What should my personal email be, if the domain name already includes my full name? [duplicate]

Pretend my name is John Doe; I own the domain name johndoe.com. I will be using this domain for a portfolio site, to host small projects, etc. When setting up the email server I thought through some ...
0
votes
1answer
40 views

How to ensure e-mail deliverability with a single opt-in? [closed]

I have a mailing list of opt-in only recipients. No e-mail confirmation was sent after registration. Now, I need to send a newsletter to the entire mailing list. I have tested on seeder e-mails in ...
1
vote
1answer
585 views

Re-send email confirmation: is this really necessary?

Apart from the user accidentally (permanently) deleting the email confirmation message or glitches with POP3 client email handling, what other scenarios or instances merit the use/need for a "Resend ...
1
vote
1answer
257 views

Email session expiration date?

How long should remain an email session opened? Yahoo, Gmail, Hotmail. And what's the best practice to expire it? I looked up for it but with no luck. Thanks!
2
votes
4answers
535 views

What's the best way to validate an invited user via email that another user provided?

User 1 is an account administrator and can create (invite) other users on the account. User 1 inputs an email address for User 2. User 2 receives a welcome email at that address with a link to confirm....
2
votes
3answers
142 views

Social Icons and Download Badges in mailer header?

Im currently doing a mailer design. I've placed the social icons in the header, next to the company logo. Underneath the social links I have put download badges, before the main content of the mailer....
1
vote
4answers
4k views

Best practices for bilingual email

I am working on designing a bilingual email. I need to locate some best practices and patterns, particularly for layouts. I am not sure if it is possible to know what the native language of the user ...
6
votes
8answers
2k views

Mail icon, is the envelope icon dead?

The question Save icon, is the floppy disk icon dead? made me think about another icon. As the number of mailed letters drops from year to year, I wondered if the icon just can't be associated with ...
0
votes
2answers
75 views

Site invites and verifications

I'm in the process of designing how the 'User 1' of 'Site A' can invite 'User 2' to the website. The solution I have involves 'User 1' going into their dashboard and clicking on a button that opens a ...
2
votes
1answer
328 views

Email reminder frequency to complete a task

I need some insight and data on the appropriate frequency of email reminders to a user to complete a specific task they have not submitted. The system will delete their information automatically after ...
4
votes
1answer
114 views

Mailto: links, default and webmail options

Having a real hard time with my team over how to present options of how to send an email using the mailto function. We are going to offer ways to send it: via your default mail app as specified by in ...
3
votes
2answers
158 views

Would this approach to prompting the user to be added to a mailing list be received well?

When the user signs up for an account, as is common, there's a prompt for them to select whether or not they want to receive email regarding news about the app (changes, events, etc). Obviously its ...
25
votes
8answers
23k views

What is the best email address format for people with the same first and last name?

The larger the organisation (for example a company or educational institution), the more likely that there will be two people with the same name. Typically, email addresses are formatted firstname....

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