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Questions tagged [email]

digital electronic mail sent over the internet.

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1answer
29 views

What are best practices for collecting consent for marketing emails during checkout?

I'm working on an ecommerce website that uses Mailchimp for both transactional and marketing email. Users can purchase items without creating an account on the website. Per Mailchimp's terms of ...
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2answers
76 views

How to tell the user email already exists and if that email address belongs to you then reset the password

I need to show a message to the user if the user tries to create an account and that email address already is taken and if that email address belongs to the user then reset the password for the ...
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2answers
44 views

direct link to downloadable content or download page

My client is running a campaign promoting a recent white-paper they published. Users will be driven to a landing page from various sources (mainly mass email and social media posts/ads). The landing ...
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2answers
69 views

Should we communicate the shipping *progress* here, or will it be redundant?

We're a small e-commerce business. A few weeks after we've shipped an order, we'll be checking in with customers to see if everything's okay. The e-mail will have three clickable options for them to ...
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0answers
65 views

Mailchimp suggests to “woo back” the unsubscribed recipients 3-6 months later. Is it really acceptable?

From Mailchimp's article on Drip Campaigns: Communicate based on a user’s behaviors Unsubscribe emails. <…> If they unsubscribe from your subscription service (such as a gym), in addition to ...
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0answers
21 views

Adding variety to reminder emails

Between once and 3 times a week (depending on user's settings), something new to do on our product comes up (always on the same days at 9 am, on monday, wednesday and friday). Until now, we have sent ...
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1answer
46 views

Problem: Sites which flood the user's email account with messages saying:-

Thank you for buying 'x' We are going to deliver 'x' today Our van has left the yard Our van is in your street 'x' has just been left on your doorstep. Do a fair bit of online shopping and this ...
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1answer
46 views

Multiple CTA buttons (same link) in Email marketing?

Thoughts on having the same CTA appear twice in a short marketing email? One is in the main image (the whole thing is essentially clickable) and the second is after some copy on the bottom. They both ...
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2answers
108 views

Should the user be logged in when clicking on the verify email link?

I have a webapp with signp/signin User does a signup with email password or a sign in via Google Twitter Facebook or GitHub If user is new, then an email is sent to this user to verify their email ...
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1answer
29 views

Best practices for handling change of email auto-replies when there's a user account

Scenario: the Example company has some sort of front-end system that uses the customer's email address as the user ID. Example.com sends a marketing email to bob@harvard.com (which would be Bob's ...
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0answers
25 views

Should you use hyperlinks in mailer daemon responses?

Context We have huge base of eldery people using our mailing system. We currently installed antispam which sends you back any e-mail considered as spam. You need to copy code, then go on separate ...
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1answer
67 views

Accept Terms of Service with one-click button in email

Beside the legal aspect, do you think it is okay to have a one-click link in an e-mail to accept TOS, knowing that the TOS document is an attached PDF?
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1answer
64 views

HTML Email Clickable Address Link

I have a bit of a conundrum I was hoping the community could help me with. I'm developing a HTML email right now with physical address text (123 Main st. Citytown, Michigan 48484). I can certainly ...
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3answers
605 views

What's the best personal email address if the domain is already my first name?

Pretend my name is John; I own the domain name john.me. I will be using this domain for a portfolio site, to host small projects, etc. When setting up the email server I thought through some ideas ...
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1answer
73 views

Should I ask the user for their company name or email address as an additional source of validation?

During the signup flow of our service, we ask the user for their phone number and primary email address. We don't show those in their user profile. User can call each other only after they have ...
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2answers
115 views

Input mask on email field a good idea?

A colleague of mine is arguing that we should use an input mask for email fields. Personally I don't think it is necessary. For phone numbers I can understand since a phone number can be written in ...
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5answers
116 views

Is Gmail Undo pattern enough for bulk mailing? What are the better alternatives?

We are in the early process of creating a mail client that would send out email campaigns to thousands of users (Mailchimp would be a similar product to compare) There are ideas and opinions, and one ...
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1answer
53 views

Where do you break long contact details that run over one line?

For example an email address for one area of the company is something like "businesssupport@ourcompanyname.com" Though we can do many alternatives (links, forms etc.) so you don't see this long ...
2
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1answer
323 views

Is Mailto function on E-mail address link bad UX?

I have done some basic research on this topic, but didn't came with valid conclusion as resources were not from well known or reputed sources. Hypothesis: (Especially for residential users), people ...
0
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1answer
131 views

Inverting the “activation email” process

It's fairly common for websites to send an activation email to new users, with a link or code for them to use to confirm that they do in fact own the email address they used to sign up. This has ...
0
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1answer
45 views

e-mail styling with limitations: gotchas to avoid?

I'm designing a simple e-mail for the amazon buyer-seller messaging system and it has quite a few limitations. These are the allowed HTML and CSS tags - I can only do inline-styling as everything ...
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1answer
283 views

Why there is no “Forgot Email”?

I noticed, if you forget your password, you need to click "Forgot Password". But if no other way while that multiple email address inputs still doesn't work. They don't provide us an access to Account ...
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3answers
230 views

Is there any reason the discussion is inverted in e-mail threads?

In all e-mail clients I know, when someone is responding to an e-mail, the response is written at the top, above the original e-mail. I don't understand the reason for this choice. It seems that: ...
2
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2answers
111 views

Should email-address be a fallback for salutation in e-mail, when there is no first name known?

So within the platform, first & last name is optional. When we send out emails with salutation, should we fallback to the e-mail address as a name (when first name = null) or should we just leave ...
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3answers
196 views

Sending confirmation email to survey participant [closed]

When a participant finishes their survey, I would like to send them an email confirmation that they responses to the survey was successfully saved. I'm kind of stuck at the write-up of this ...
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3answers
305 views

Why do 2019-era email clients [(+/-) a few years] often allow you to delete or enter new destination addresses, but not fully edit them?

Suppose that you are writing an email. You mistype someone's address in the "To" field. For example, maybe you write, "john.reed@blah.com." Before sending the email, you remember that that person ...
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2answers
309 views

How to Handle User Email Confirmation After User Becomes a Paying Customer And Doesn't Confirm Email

I'm rebuilding my "confirm email" system when a user signs up or changes their email. Websites like Facebook require an email be confirmed each time it is changed, so I have implemented the same. ...
2
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1answer
67 views

embed vs link HTML content in email

Let's say your company sends its customers quotes via email when a customer requests a quote. In the quote it has some fancy images, logos, and HTML/CSS to help sell the quote to the customer. The ...
2
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2answers
635 views

Best practices for validating emails in a text area

I want to allow my users to add email recipients in a text area by just writing their addresses manually or copy & paste them from somewhere - email addresses are separated via a comma or new line....
2
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2answers
67 views

What tests, if any, should I carry out to test email designs prior to going live?

I’m designing a set of emails meant to warn the user to take action before an irreversible change will take place, and, for those users who didn’t take the action in time, to let them know that the ...
0
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1answer
117 views

Generic “get in touch” icon [closed]

I usually use the phone call icons, or email, sms, and so on. But in my case we found the need for a generic "get in touch" icon, which will lead to either email, or phonecall, or sms, depending on ...
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2answers
510 views

Emailing users to request an updated mailing address

I work for a government organization that sends monthly payments to our users/clients. One of our security practices is to suspend a user's payment if we receive three pieces of returned mail (...
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2answers
86 views

Images in Email Campaigns

Overview: I am building a UX report on best practices for creating emails for marketing campaigns. One recommendation I am providing is to build your designs without images and then add them after the ...
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4answers
402 views

Does retyping an email to confirm really mitigate errors?

I've seen a lot of sites ask for email confirmation on the page, mostly by retyping the same email. Does this reduce error rates or just infuriate users and what are the best ways to reduce errors ...
2
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0answers
109 views

Email client: why is the “Send” button always next to the other buttons? [closed]

In the vast majority of email clients I've seen (Outlook, but also Web mails like outlook.com or GMail), the "Send" button is always next to danger zone where the user often clicks. The worst example ...
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2answers
83 views

Text Messaging / Email Interface

I'm looking to design a single interface for composing & sending a message via text and email. Given email fields/options like subject, bcc, cc are not valid in a text message, I've been leading ...
3
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2answers
2k views

Best practice for multi-language mails?

I have to design an email invitation for a customer. The customer offers a service for companies to communicate with their suppliers. So the companies enter the email addresses of their suppliers, and ...
4
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2answers
217 views

Usability of having a mailto link open a popover prompting the user to copy the email address to clipboard or open their default mail application

I've been thinking about how to handle mailto links on a website redesign, and I know that having an email address listed can make a user feel more comfortable about contacting rather than just a ...
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2answers
1k views

autoreply on noreply address

Let's suppose a website that sends (useful) mails from a "noreply address". Nobody read messages from this mailbox because it is just to notify (useful) information. At this time, if someone, sends ...
0
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3answers
139 views

What would be the most user-friendly way to request a lost password if remembering it from mail isn't practical?

I'm developing an app in which the user can set a password for it so it has to be entered if the app is desired to be accessed. That password is just for their own use of the application if they wish ...
1
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2answers
138 views

Unsubscribe/Email Preferences

There are several approaches I see out there when it comes to email/notification/messaging preferences. My question is what approaches and features are most useful? Specify preference as to the type ...
1
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2answers
633 views

Best Way to Validate E-mail (before sending link to complete registration)

I have a web application used by users with “little experience”. The only field that exists on the home page is email. If the user is already registered I request the password, otherwise I send an ...
3
votes
1answer
435 views

What is the proper way to change user email?

I could just put "Email:" field into "Edit profile" form (that is the form to edit current user information) of my site. But this way it is possible that a user both changes the email in a wrong way ...
1
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1answer
44 views

Does it make sense to mix button types between state changes in this case?

We are in the process of placing unsubscribe options in our edit users screens and I wanted to make the unsubscribe process instant, rather than require the user to click to save at the bottom of the ...
0
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2answers
78 views

Email Report: how to display thousands of emails in a report?

I want to generate a report after the admin send emails. The report contains Subject Message A list containing the names and emails of all the recipients A flag that tells whether the email is sent ...
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2answers
88 views

Passing HTML email form data to the server UX

I was looking into passing some information from the email to the server for the survey purpose like some companies are doing this already. However, I wonder if it is a good idea to take user ...
1
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1answer
107 views

Throttling Email Requests

I have some questions regarding user experience when it comes to throttling email requests from public pages in my app such as Signup Email Verification and Password Recovery. First of all, I want to ...
1
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1answer
425 views

Using mailto: for sharing a page vs a form

It seems the only questions regarding UX and <a href="mailto:email@example.com"> vs forms are about contact forms, but I'm interested in figuring out what the best way to help the user share a ...
3
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2answers
2k views

Should HTML email links opening a new tab?

I've gotten the request multiple times to make all html email links open a new tab. The reasoning is usually "If someone opens the email in a browser we want the links to open new tab so we don't take ...
0
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1answer
264 views

Horizontal vs. Vertical centric email signatures

When it comes to company signatures you can be forced to use their approved format which I understand. Outside of that, or where you have choice, are there considerations as far as horizontally or ...

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