Questions tagged [email]

digital electronic mail sent over the internet.

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2answers
52 views

direct link to downloadable content or download page

My client is running a campaign promoting a recent white-paper they published. Users will be driven to a landing page from various sources (mainly mass email and social media posts/ads). The landing ...
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2answers
80 views

How to tell the user email already exists and if that email address belongs to you then reset the password

I need to show a message to the user if the user tries to create an account and that email address already is taken and if that email address belongs to the user then reset the password for the ...
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1answer
30 views

What are best practices for collecting consent for marketing emails during checkout?

I'm working on an ecommerce website that uses Mailchimp for both transactional and marketing email. Users can purchase items without creating an account on the website. Per Mailchimp's terms of ...
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17answers
15k views

Is there any reason to send “no-reply” emails?

As a customer of one of service, I just got an invoice for services I ordered and paid. It always surprises me that at end of such mails containing invoice, you will find sentence like this: This ...
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2answers
164 views

Would this approach to prompting the user to be added to a mailing list be received well?

When the user signs up for an account, as is common, there's a prompt for them to select whether or not they want to receive email regarding news about the app (changes, events, etc). Obviously its ...
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1answer
47 views

Problem: Sites which flood the user's email account with messages saying:-

Thank you for buying 'x' We are going to deliver 'x' today Our van has left the yard Our van is in your street 'x' has just been left on your doorstep. Do a fair bit of online shopping and this ...
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2answers
71 views

Should we communicate the shipping *progress* here, or will it be redundant?

We're a small e-commerce business. A few weeks after we've shipped an order, we'll be checking in with customers to see if everything's okay. The e-mail will have three clickable options for them to ...
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0answers
66 views

Mailchimp suggests to “woo back” the unsubscribed recipients 3-6 months later. Is it really acceptable?

From Mailchimp's article on Drip Campaigns: Communicate based on a user’s behaviors Unsubscribe emails. <…> If they unsubscribe from your subscription service (such as a gym), in addition to ...
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0answers
21 views

Adding variety to reminder emails

Between once and 3 times a week (depending on user's settings), something new to do on our product comes up (always on the same days at 9 am, on monday, wednesday and friday). Until now, we have sent ...
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1answer
47 views

Multiple CTA buttons (same link) in Email marketing?

Thoughts on having the same CTA appear twice in a short marketing email? One is in the main image (the whole thing is essentially clickable) and the second is after some copy on the bottom. They both ...
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2answers
109 views

Should the user be logged in when clicking on the verify email link?

I have a webapp with signp/signin User does a signup with email password or a sign in via Google Twitter Facebook or GitHub If user is new, then an email is sent to this user to verify their email ...
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1answer
31 views

Best practices for handling change of email auto-replies when there's a user account

Scenario: the Example company has some sort of front-end system that uses the customer's email address as the user ID. Example.com sends a marketing email to bob@harvard.com (which would be Bob's ...
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6answers
16k views

What is the point of email verification?

I have been thinking about whether to implement email verification feature in my app for a while. I want to let users login even if they do not have a verified email. If the real owner of that email ...
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0answers
26 views

Should you use hyperlinks in mailer daemon responses?

Context We have huge base of eldery people using our mailing system. We currently installed antispam which sends you back any e-mail considered as spam. You need to copy code, then go on separate ...
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6answers
8k views

What are the most common special characters used in email addresses?

I'm working on an onscreen keyboard for a kiosk-type application where the user can type in their email address using that keyboard. We will have a 'more symbols' type button to toggle the keyboard ...
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1answer
68 views

Accept Terms of Service with one-click button in email

Beside the legal aspect, do you think it is okay to have a one-click link in an e-mail to accept TOS, knowing that the TOS document is an attached PDF?
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7answers
12k views

Should email verification links expire?

It's a common practice for websites to send email verification links on sign up. Should these verification links expire? I know about a bunch of website where they do and I wonder why?
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1answer
64 views

HTML Email Clickable Address Link

I have a bit of a conundrum I was hoping the community could help me with. I'm developing a HTML email right now with physical address text (123 Main st. Citytown, Michigan 48484). I can certainly ...
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3answers
700 views

What's the best personal email address if the domain is already my first name?

Pretend my name is John; I own the domain name john.me. I will be using this domain for a portfolio site, to host small projects, etc. When setting up the email server I thought through some ideas ...
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1answer
73 views

Should I ask the user for their company name or email address as an additional source of validation?

During the signup flow of our service, we ask the user for their phone number and primary email address. We don't show those in their user profile. User can call each other only after they have ...
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5answers
116 views

Is Gmail Undo pattern enough for bulk mailing? What are the better alternatives?

We are in the early process of creating a mail client that would send out email campaigns to thousands of users (Mailchimp would be a similar product to compare) There are ideas and opinions, and one ...
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2answers
148 views

Input mask on email field a good idea?

A colleague of mine is arguing that we should use an input mask for email fields. Personally I don't think it is necessary. For phone numbers I can understand since a phone number can be written in ...
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1answer
53 views

Where do you break long contact details that run over one line?

For example an email address for one area of the company is something like "businesssupport@ourcompanyname.com" Though we can do many alternatives (links, forms etc.) so you don't see this long ...
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4answers
36k views

What should a e-mail address confirmation e-mail say?

I'm sending out an e-mail containing a link to prove the user had registered with an e-mail address they have access to. What is the name of such an e-mail? Verification e-mail, confirmation e-mail, ...
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1answer
13k views

“Hello@Domain.com” Email Addresses

I've noticed an increasing trend among companies (especially smaller companies and agencies) to have a "hello@domain.com" email address as the initial point of contact. My understanding of this is ...
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2answers
673 views

Best Way to Validate E-mail (before sending link to complete registration)

I have a web application used by users with “little experience”. The only field that exists on the home page is email. If the user is already registered I request the password, otherwise I send an ...
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4answers
14k views

Check your mail or check your email?

I'm in a discussion about this. To me, since this is an electronic mail, it should be check your email, but the client insists on check your mail. My rationale is that email is for... well, emails, ...
2
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1answer
342 views

Is Mailto function on E-mail address link bad UX?

I have done some basic research on this topic, but didn't came with valid conclusion as resources were not from well known or reputed sources. Hypothesis: (Especially for residential users), people ...
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5answers
8k views

“Email me at” or “reply to this email”?

The situation: I'm emailing new customers with some general info they need to set up their account. Usually, this information is more than enough. But, there's a possibility that they might have some ...
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2answers
1k views

Are “Thank You for Unsubscribing to our Newsletter” emails necessary?

I am about to disable the "Send a Thank You for Unsubscribing to our Newsletter" message for some of our clients as I think it's superfluous and unnecessary. My suggestion was to have an Unsubscribe ...
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1answer
132 views

Inverting the “activation email” process

It's fairly common for websites to send an activation email to new users, with a link or code for them to use to confirm that they do in fact own the email address they used to sign up. This has ...
0
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1answer
45 views

e-mail styling with limitations: gotchas to avoid?

I'm designing a simple e-mail for the amazon buyer-seller messaging system and it has quite a few limitations. These are the allowed HTML and CSS tags - I can only do inline-styling as everything ...
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3answers
1k views

Is a mirror link mandatory in any email?

I have to design emails on mobile first for B2B users. Some professional mailboxes don't support HTML5, and display may be broken. I wonder if the mirror link (e.g. 'If you can't see this email, click ...
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1answer
291 views

Why there is no “Forgot Email”?

I noticed, if you forget your password, you need to click "Forgot Password". But if no other way while that multiple email address inputs still doesn't work. They don't provide us an access to Account ...
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1answer
7k views

Best practices for a change of email/user

Our website uses a system where the username is the user's email address. We have a function which permits the user to change his email. What is the best way to go about this? Send an email only to ...
2
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4answers
637 views

What's the best way to validate an invited user via email that another user provided?

User 1 is an account administrator and can create (invite) other users on the account. User 1 inputs an email address for User 2. User 2 receives a welcome email at that address with a link to confirm....
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2answers
2k views

Best practice for multi-language mails?

I have to design an email invitation for a customer. The customer offers a service for companies to communicate with their suppliers. So the companies enter the email addresses of their suppliers, and ...
2
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3answers
231 views

Is there any reason the discussion is inverted in e-mail threads?

In all e-mail clients I know, when someone is responding to an e-mail, the response is written at the top, above the original e-mail. I don't understand the reason for this choice. It seems that: ...
2
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2answers
112 views

Should email-address be a fallback for salutation in e-mail, when there is no first name known?

So within the platform, first & last name is optional. When we send out emails with salutation, should we fallback to the e-mail address as a name (when first name = null) or should we just leave ...
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4answers
1k views

Undisclosed mailto: links. Why is this still prevalent?

I find it a wee bit obnoxious to see modern websites — even those with decent design —, still using contact links that open a user's email client without fair disclosure. Be it a lack of microcopy or ...
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5answers
3k views

Huge data in table in responsive email

I have a system where the tabular data is send via email and looks like the attachment. The table may have more than 50 rows in single email. Are there any solutions for this table view and use any ...
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3answers
209 views

Sending confirmation email to survey participant [closed]

When a participant finishes their survey, I would like to send them an email confirmation that they responses to the survey was successfully saved. I'm kind of stuck at the write-up of this ...
9
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3answers
307 views

Why do 2019-era email clients [(+/-) a few years] often allow you to delete or enter new destination addresses, but not fully edit them?

Suppose that you are writing an email. You mistype someone's address in the "To" field. For example, maybe you write, "john.reed@blah.com." Before sending the email, you remember that that person ...
2
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2answers
67 views

What tests, if any, should I carry out to test email designs prior to going live?

I’m designing a set of emails meant to warn the user to take action before an irreversible change will take place, and, for those users who didn’t take the action in time, to let them know that the ...
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2answers
322 views

How to Handle User Email Confirmation After User Becomes a Paying Customer And Doesn't Confirm Email

I'm rebuilding my "confirm email" system when a user signs up or changes their email. Websites like Facebook require an email be confirmed each time it is changed, so I have implemented the same. ...
2
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1answer
71 views

embed vs link HTML content in email

Let's say your company sends its customers quotes via email when a customer requests a quote. In the quote it has some fancy images, logos, and HTML/CSS to help sell the quote to the customer. The ...
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2answers
637 views

Best practices for validating emails in a text area

I want to allow my users to add email recipients in a text area by just writing their addresses manually or copy & paste them from somewhere - email addresses are separated via a comma or new line....
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1answer
117 views

Generic “get in touch” icon [closed]

I usually use the phone call icons, or email, sms, and so on. But in my case we found the need for a generic "get in touch" icon, which will lead to either email, or phonecall, or sms, depending on ...
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2answers
87 views

Images in Email Campaigns

Overview: I am building a UX report on best practices for creating emails for marketing campaigns. One recommendation I am providing is to build your designs without images and then add them after the ...
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4answers
1k views

What is best practice for a forgotten login email address?

It seems as though all the major sites that use an email as a login only allow for forgotten passwords. Looking to find how users can recover an account when they have forgotten their login email. At ...

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