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Questions tagged [email]

digital electronic mail sent over the internet.

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0
votes
1answer
44 views

Where do you break long contact details that run over one line?

For example an email address for one area of the company is something like "businesssupport@ourcompanyname.com" Though we can do many alternatives (links, forms etc.) so you don't see this long ...
17
votes
4answers
36k views

What should a e-mail address confirmation e-mail say?

I'm sending out an e-mail containing a link to prove the user had registered with an e-mail address they have access to. What is the name of such an e-mail? Verification e-mail, confirmation e-mail, ...
8
votes
1answer
11k views

“Hello@Domain.com” Email Addresses

I've noticed an increasing trend among companies (especially smaller companies and agencies) to have a "hello@domain.com" email address as the initial point of contact. My understanding of this is ...
3
votes
2answers
126 views

Would this approach to prompting the user to be added to a mailing list be received well?

When the user signs up for an account, as is common, there's a prompt for them to select whether or not they want to receive email regarding news about the app (changes, events, etc). Obviously its ...
23
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6answers
9k views

Should email verification links expire?

It's a common practice for websites to send email verification links on sign up. Should these verification links expire? I know about a bunch of website where they do and I wonder why?
1
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2answers
214 views

Best Way to Validate E-mail (before sending link to complete registration)

I have a web application used by users with “little experience”. The only field that exists on the home page is email. If the user is already registered I request the password, otherwise I send an ...
2
votes
4answers
8k views

Check your mail or check your email?

I'm in a discussion about this. To me, since this is an electronic mail, it should be check your email, but the client insists on check your mail. My rationale is that email is for... well, emails, ...
2
votes
1answer
127 views

Is Mailto function on E-mail address link bad UX?

I have done some basic research on this topic, but didn't came with valid conclusion as resources were not from well known or reputed sources. Hypothesis: (Especially for residential users), people ...
19
votes
5answers
7k views

“Email me at” or “reply to this email”?

The situation: I'm emailing new customers with some general info they need to set up their account. Usually, this information is more than enough. But, there's a possibility that they might have some ...
11
votes
2answers
909 views

Are “Thank You for Unsubscribing to our Newsletter” emails necessary?

I am about to disable the "Send a Thank You for Unsubscribing to our Newsletter" message for some of our clients as I think it's superfluous and unnecessary. My suggestion was to have an Unsubscribe ...
0
votes
0answers
30 views

Site / tool to contact multiple study participants with their IDs after pseudonymization

For this multiple-weeks research study with an early access app, a pseudonymization process is used to disconnect the participant's emails from their data with a random ID. I need to contact those ...
0
votes
1answer
116 views

Inverting the “activation email” process

It's fairly common for websites to send an activation email to new users, with a link or code for them to use to confirm that they do in fact own the email address they used to sign up. This has ...
0
votes
1answer
43 views

e-mail styling with limitations: gotchas to avoid?

I'm designing a simple e-mail for the amazon buyer-seller messaging system and it has quite a few limitations. These are the allowed HTML and CSS tags - I can only do inline-styling as everything ...
3
votes
3answers
798 views

Is a mirror link mandatory in any email?

I have to design emails on mobile first for B2B users. Some professional mailboxes don't support HTML5, and display may be broken. I wonder if the mirror link (e.g. 'If you can't see this email, click ...
1
vote
1answer
190 views

Why there is no “Forgot Email”?

I noticed, if you forget your password, you need to click "Forgot Password". But if no other way while that multiple email address inputs still doesn't work. They don't provide us an access to Account ...
15
votes
1answer
5k views

Best practices for a change of email/user

Our website uses a system where the username is the user's email address. We have a function which permits the user to change his email. What is the best way to go about this? Send an email only to ...
2
votes
4answers
457 views

What's the best way to validate an invited user via email that another user provided?

User 1 is an account administrator and can create (invite) other users on the account. User 1 inputs an email address for User 2. User 2 receives a welcome email at that address with a link to confirm....
3
votes
2answers
942 views

Best practice for multi-language mails?

I have to design an email invitation for a customer. The customer offers a service for companies to communicate with their suppliers. So the companies enter the email addresses of their suppliers, and ...
2
votes
3answers
227 views

Is there any reason the discussion is inverted in e-mail threads?

In all e-mail clients I know, when someone is responding to an e-mail, the response is written at the top, above the original e-mail. I don't understand the reason for this choice. It seems that: ...
2
votes
2answers
98 views

Should email-address be a fallback for salutation in e-mail, when there is no first name known?

So within the platform, first & last name is optional. When we send out emails with salutation, should we fallback to the e-mail address as a name (when first name = null) or should we just leave ...
5
votes
4answers
984 views

Undisclosed mailto: links. Why is this still prevalent?

I find it a wee bit obnoxious to see modern websites — even those with decent design —, still using contact links that open a user's email client without fair disclosure. Be it a lack of microcopy or ...
3
votes
5answers
2k views

Huge data in table in responsive email

I have a system where the tabular data is send via email and looks like the attachment. The table may have more than 50 rows in single email. Are there any solutions for this table view and use any ...
7
votes
4answers
9k views

What is the point of email verification?

I have been thinking about whether to implement email verification feature in my app for a while. I want to let users login even if they do not have a verified email. If the real owner of that email ...
0
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3answers
95 views

Sending confirmation email to survey participant [closed]

When a participant finishes their survey, I would like to send them an email confirmation that they responses to the survey was successfully saved. I'm kind of stuck at the write-up of this ...
9
votes
3answers
297 views

Why do 2019-era email clients [(+/-) a few years] often allow you to delete or enter new destination addresses, but not fully edit them?

Suppose that you are writing an email. You mistype someone's address in the "To" field. For example, maybe you write, "john.reed@blah.com." Before sending the email, you remember that that person ...
2
votes
2answers
66 views

What tests, if any, should I carry out to test email designs prior to going live?

I’m designing a set of emails meant to warn the user to take action before an irreversible change will take place, and, for those users who didn’t take the action in time, to let them know that the ...
1
vote
2answers
151 views

How to Handle User Email Confirmation After User Becomes a Paying Customer And Doesn't Confirm Email

I'm rebuilding my "confirm email" system when a user signs up or changes their email. Websites like Facebook require an email be confirmed each time it is changed, so I have implemented the same. ...
2
votes
1answer
53 views

embed vs link HTML content in email

Let's say your company sends its customers quotes via email when a customer requests a quote. In the quote it has some fancy images, logos, and HTML/CSS to help sell the quote to the customer. The ...
2
votes
2answers
486 views

Best practices for validating emails in a text area

I want to allow my users to add email recipients in a text area by just writing their addresses manually or copy & paste them from somewhere - email addresses are separated via a comma or new line....
0
votes
1answer
93 views

Generic “get in touch” icon [closed]

I usually use the phone call icons, or email, sms, and so on. But in my case we found the need for a generic "get in touch" icon, which will lead to either email, or phonecall, or sms, depending on ...
0
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2answers
81 views

Images in Email Campaigns

Overview: I am building a UX report on best practices for creating emails for marketing campaigns. One recommendation I am providing is to build your designs without images and then add them after ...
1
vote
4answers
1k views

What is best practice for a forgotten login email address?

It seems as though all the major sites that use an email as a login only allow for forgotten passwords. Looking to find how users can recover an account when they have forgotten their login email. At ...
97
votes
15answers
11k views

Is it good practice to force users to give us their email address before showing them our site?

Our company has a website that sells wine. Our idea is that we will the ask user to sign up using their email address before we present them with any products. The reasoning behind this is that if a ...
1
vote
2answers
105 views

Emailing users to request an updated mailing address

I work for a government organization that sends monthly payments to our users/clients. One of our security practices is to suspend a user's payment if we receive three pieces of returned mail (...
2
votes
4answers
198 views

Does retyping an email to confirm really mitigate errors?

I've seen a lot of sites ask for email confirmation on the page, mostly by retyping the same email. Does this reduce error rates or just infuriate users and what are the best ways to reduce errors ...
5
votes
5answers
2k views

How to recover an account when a user entered a wrong email during signup?

Currently on my site's signup page there are two email fields and one password field. The logic is that if users don't enter their password correctly they can always recover it later with their email. ...
2
votes
0answers
82 views

Email client: why is the “Send” button always next to the other buttons? [closed]

In the vast majority of email clients I've seen (Outlook, but also Web mails like outlook.com or GMail), the "Send" button is always next to danger zone where the user often clicks. The worst example ...
1
vote
2answers
70 views

Text Messaging / Email Interface

I'm looking to design a single interface for composing & sending a message via text and email. Given email fields/options like subject, bcc, cc are not valid in a text message, I've been leading ...
0
votes
3answers
138 views

What would be the most user-friendly way to request a lost password if remembering it from mail isn't practical?

I'm developing an app in which the user can set a password for it so it has to be entered if the app is desired to be accessed. That password is just for their own use of the application if they wish ...
4
votes
2answers
164 views

Usability of having a mailto link open a popover prompting the user to copy the email address to clipboard or open their default mail application

I've been thinking about how to handle mailto links on a website redesign, and I know that having an email address listed can make a user feel more comfortable about contacting rather than just a ...
3
votes
3answers
292 views

A required field that isn't really required?

...the email field in my clients data entry system is required but users of the system are allowed to enter na@na.com if the customer refuses or doesn't have an email address. Is this best practice? ...
25
votes
8answers
20k views

What is the best email address format for people with the same first and last name?

The larger the organisation (for example a company or educational institution), the more likely that there will be two people with the same name. Typically, email addresses are formatted firstname....
0
votes
2answers
440 views

autoreply on noreply address

Let's suppose a website that sends (useful) mails from a "noreply address". Nobody read messages from this mailbox because it is just to notify (useful) information. At this time, if someone, sends ...
2
votes
5answers
10k views

Best way to handle new user registration when email verification is required

I'm building a new web app that requires email verification. I'm looking to all you UX experts (I'm more of a back end developer) to guide me. So, the user has just signed up. I'm taking them now to ...
4
votes
1answer
16k views

is “If link is not clickable, copy and paste it into the address bar” really required for verification mails?

I want to make my verification email (or account activation email) really neat with just one "confirm your account" button. However most of the times I've seen that verification email contains below ...
4
votes
1answer
381 views

Email as a service, should I send verification emails on signup?

Is it worth it for an email as a service platform to use verification links? and How negative of an impact have verification emails had on user signups in the past? I have an email as a service ...
1
vote
2answers
111 views

Unsubscribe/Email Preferences

There are several approaches I see out there when it comes to email/notification/messaging preferences. My question is what approaches and features are most useful? Specify preference as to the type ...
6
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3answers
276 views

Gmail's Email filter checkbox or radio?

I was just trying to filter the emails I was getting from the particular site and the time when I clicked on filter messages like these and then to Create a filter to this search, it opened some ...
40
votes
6answers
26k views

How to tell user to wait for the verification email?

When a user registers on our site, we redirect him to a success page telling him the following: Some users have complained that they didn't receive the email. After some investigation, we found that ...
29
votes
3answers
51k views

What's the best approach to confirm user email address: sending an email confirmation link or sending a verification code in email?

I see there are number of questions available there about approach for confirming email address with pretty good answers. I have a similar question I can think of two approaches for confirming email ...