All Questions
Tagged with email user-behavior
25 questions
1
vote
2
answers
68
views
What should be written in an Error email, if the details of the error is empty?
We are about to design an email template for an IPAAS company that handle data integration. We have defined the template and its content through various iterations and feedback. We came up with a ...
- 21
1
vote
5
answers
138
views
Is Gmail Undo pattern enough for bulk mailing? What are the better alternatives?
We are in the early process of creating a mail client that would send out email campaigns to thousands of users (Mailchimp would be a similar product to compare) There are ideas and opinions, and one ...
- 2,300
0
votes
1
answer
183
views
Inverting the "activation email" process
It's fairly common for websites to send an activation email to new users, with a link or code for them to use to confirm that they do in fact own the email address they used to sign up.
This has ...
1
vote
2
answers
320
views
Unsubscribe/Email Preferences
There are several approaches I see out there when it comes to email/notification/messaging preferences. My question is what approaches and features are most useful?
Specify preference as to the type ...
- 380
0
votes
2
answers
194
views
Passing HTML email form data to the server UX
I was looking into passing some information from the email to the server for the survey purpose like some companies are doing this already.
However, I wonder if it is a good idea to take user ...
- 1,322
4
votes
3
answers
586
views
Opt-in rate of email sign up form
Recently I have added a banner on the right panel of our articles page, which includes an email text box for the user to input their email address, submit and subscribe. A link will be emailed to the ...
- 41
0
votes
1
answer
309
views
Website owner clicks the reply button on email app to reply to email sent from their contact form
First, I understand that my post may be similar to some other posts here. As in the following (possibly duplicate) post:
Why do users reply to messages clearly marked as do not reply
Reading that ...
- 101
4
votes
2
answers
97
views
Should users receive a notification when they are being rated poorly?
I'm working on this cleaning services marketplace and we've decided to implement a two sided rating system.
Since a few customers are being disrespectful to the cleaners, we are implementing some ...
3
votes
1
answer
381
views
Encouraging individuals to reply to auto-generated emails
I built a web-based application where the user enters his or her business associates' name and email, and can then compose a single message and send it to all of them at once (the messages are ...
- 1,061
5
votes
3
answers
338
views
Does spamming users work?
If there's one thing that drives me absolutely mad it's when I sign up to a website or an app and they send me emails without my consent to either "remind" me to use their product more often or give ...
- 153
45
votes
10
answers
8k
views
Is it OK to autocorrect users when they have mistyped parts of their email address?
When logging in, users might mistype parts of their email address. For example, [email protected] instead of .com, Yaho instead of yahoo, etc.
The main rationale is that by autocorrecting user input ...
- 7,026
0
votes
3
answers
241
views
Should a web service assign users an auto generated email address or let them pick their own?
I’m building a web service, that assigns a private email address to users and lets them email their content to it. I want the email address to be easy to remember, so they can use it from any system.
...
5
votes
1
answer
526
views
What is the accepted best practice for asking for permission to send a user email?
When a user is setting up their profile in my web app, I want them to act on 2 different email settings:
1) Permission to email when another user interacts with them (for example, sends them a ...
- 151
16
votes
8
answers
29k
views
Why do users reply to messages clearly marked as do not reply
In a web app, we generate a lot of emails including reminders, requests for approvals, login details etc. They all come from a real email address to help with deliverability etc and they all quite ...
- 1,138
79
votes
13
answers
8k
views
Why does the email subject appear before the body when composing an email?
Note: I am not talking about reading experience, I am focusing on the experience of composing email.
I am very aware of this issue since it happens to me all the time, and I am pretty sure that it ...
- 780
22
votes
2
answers
2k
views
What's better for invitation emails: a temporary password or a one-time login url?
Our web app allows our customers to invite their collaborators into their account. They can submit the new user's email address, and our app sends the new user an email inviting them to login. Once ...
- 2,247
4
votes
2
answers
5k
views
Experience with effective subject and body for "credit card expiring soon" emails
I have a subscription service that has a few dozen subscribers drop off every month because of expired credit cards. I was hoping to gain a little insight into some best practices for an email to prod ...
- 151
6
votes
7
answers
6k
views
Is a captcha necessary when email validation is being utilised?
During registration for my new website, I'm going to require that a link is clicked in a confirmation email before a new user has full privileges. Is this a good way to remove spammers/bots, or do you ...
- 915
5
votes
4
answers
384
views
Logging in with email only
I'm working on a blog and there will be an option to post a comment.
I could implement registration with username, password and email — the standard way. I could implement 3rd-party authorization ...
- 151
11
votes
4
answers
1k
views
Is a web form that sends an email bad UX versus native email client?
I am developing a web-browser-based contact form for our public web site. The form allows a user to enter their email address and compose a message. Upon submission an email is generated and sent to ...
- 12.2k
3
votes
2
answers
568
views
Subject line of mailto: links?
It's easy to add a pre-filled subject, body and CC/BCC in mailto: links.
It would be useful for website owners to know if an email originated from their website, or from an email address published/...
- 928
13
votes
3
answers
11k
views
Reply all replies to self? [closed]
The mail client Microsoft Outlook have the option to use “Reply All” in a mail conversation. When you hit the “Reply All”-button, your name sometimes turn up in the to-box, meaning you’ll also receive ...
- 55.2k
9
votes
1
answer
441
views
During sign ups, how to best instill confidence that email addresses will be safe
Many sign up forms will ask you for an email address so that they can contact you.
Even the most minimal sign-up (other than no sign up) will need an email address to send you a validation email.
...
- 71.3k
37
votes
6
answers
13k
views
Activation email message optimization
I've got a site (e.g FooBar) and 1 out of 2 users registering never activate their account (via clicking on an email link) so I'm trying to improve this.
The flow is pretty standard:
user lands on ...
- 757
5
votes
3
answers
497
views
Why do you need to keep users engaged through your site?
I hope this is an appropriate forum for this topic. If not, I apologize.
To rephrase the question, I am debating a new tactic that some marketers are trying to implement that goes against everything ...
- 330