Questions tagged [e-commerce]

trading goods or services over the internet.

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votes
3answers
118 views

Long list of destinations in checkout page on mobile?

I have long list of locations(post offices/carriers) to display (about 50) in e-commerce checkout page. Is the dropdown the best way to do it (I know it is most common, but has it changed with mobile-...
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2answers
548 views

What text should be used - 'Save for Later' or 'Add to Wishlist' or 'Bookmark it' or 'Shortlist it'?

I'm creating eCommerce web products (website, mobile-site, mobile-app) and on the products' listing page, I want to give users a choice to save any product, that they don't want to buy right now, but ...
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3answers
210 views

Does the user need to know a refund happened when canceling their order an e commerce website

Some context a cancel order feature on an ecommerce website or app that allows the user to do a last minute cancel order (maybe they accidently checked-out a item they didn't realize was in the cart)...
4
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2answers
197 views

Why e-commerce site display product price separated from “Buy” buttons?

Little, curious to know Is there any specific reason for doing it. On other hand keeping price within "Buy now" or "Add to cart" button will reduce user motor skills and increase efficiency.
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4answers
265 views

eCommerce product lists - read more buttons or no buttons?

On a product list where the only option to add to cart is through the product detail page - would a button on the card in the list hurt or improve UX / conversion. Some sites use "buy" on the list, ...
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2answers
153 views

User expectation for a purchased feature

What does the user expect to see when they upgrade a feature that they future dated? example: I purchased an add on to an app but set it to start 1 week for now, what should i expect when i look at ...
2
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2answers
269 views

Alternatives to pop-up window when editing item details

I am now designing a browser based software where user selects products and adds them to his "basket" after the user selected all he needed he then proceeds to edit each item in the basket. Items look ...
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5answers
771 views

Product carousel - how to present variants of a product?

I'm working on a product carousel for an e-commerce site. I have a list of elements of one tile: Price Crossed price Badge/ribbon Image Caption (Product’s name) CTA (i.e. Show) as a button Ratings/...
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2answers
2k views

What is the ideal aspect ratio for product images?

I need to fit in about 8 Product icons on a single screen on a product listing page, What is the ideal aspect ratio for product images? The product are from apparel industry. Also how many Items ...
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1answer
484 views

Ecommerce website flowchart

I'm working on creating a flowchart for an e-commerce website the task a bit complicated because of many cases and scenarios I need to take into consideration. can you provide a link for a real e-...
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5answers
505 views

Should checkbox label be styled like an anchor link?

I've struggled to find any sort of argument that supports either of my theories so i wanted to see what the UX community at large thinks about this. Scenario I have an online shop. When you view a ...
3
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5answers
606 views

Is including multiple data types in a field an anti-pattern?

On Venmo's web app, you create a transaction by selecting a recipient and then filling out a field that includes a dollar amount and a description: Both the dollar amount and the description are ...
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1answer
63 views

How to display international products in ecommerce?

For an ecommerce site that sells the same product but different packaging for US and Canada, how should I display the product? The product is not sold to Canada, only US. Therefore you cannot buy ...
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2answers
1k views

Notification when item is added to a shopping cart

Ajax is likely the best method of adding an item to a shopping cart. By which I mean, the item is added client side, with no page refreshing. But what is the best experience to let a visitor know ...
2
votes
1answer
108 views

Ecommerce B2B vs B2C product display

I sell salt for customers and businesses. Customers can buy the product in single packages or packages in a box (e.g. Box of 12). Businesses can buy the same product, however they do not come in ...
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2answers
188 views

How to note that a ticket price is not the final price?

On an e-commerce site we are developing we have a calendar presenting minimum tickets prices, but the final prices will include additional fees. Our client asked us to add a clear note above the ...
2
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1answer
221 views

Displaying discount on e-commerce site

When displaying discount on e-commerce site (desktop and mobile), which option will perform better? And why? Amazon does this: Discount 10% Off or More 25% Off or More 50% Off or More 70% ...
2
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2answers
203 views

example of customer survey in the confirmation page

i am looking for some examples of customer survey in confirmation/thank you page in ecommerce website, Where customers asked to fill a survey after the purchase compilation. Example : Apple thank you ...
4
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5answers
1k views

Do users recognize “slideable” areas with dots as indicators for multiple images?

Are more explicit visual cues, like the arrow buttons in "Variant 2", necessary to convey that there are more images available and the user can reach those by swiping left or right? Or are users ...
4
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2answers
759 views

Best Practice for Product Names with many dimensions

I have read this related question: Best Practice for product titles with dimensions, but I felt it didn't deal with complex cases. My products broadly fall under "Construction Supplies" and ...
0
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1answer
71 views

Best way to present an option to be notified once product is in stock again

Scenario A web-shop presents a product. The user wants to select a size. The size can be presented in some way (dropdown list, all visible at once, etc... not important). Problem The product is ...
0
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1answer
498 views

Testing prototype/wireframe and KPi

I have an assessment from a local startup to: Find problems on my site ( what UX method you use to find the problems ) Make suggestions for improvement ( what method you use ) Create a prototype ...
2
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2answers
3k views

Toaster messages in web interface

I am thinking of adding toaster messages as a feedback in an Ecommerce website for small actions, so far I couldn't find an example for using toaster messages in web only for mobile app, and one ...
1
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1answer
75 views

Is it enough to just enlarge font sizes for mobile without making the whole layout responsive?

I have a legacy e-commerce site heavily styled from the desktop era and have been making good money. They are based on a very sophisticated e-commerce software and it costs an arm and a leg to make ...
10
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6answers
3k views

Keep long form, or separate into multiple steps?

We are developing a price comparison website and are struggling with the attached form. The registration process is: Eshop owner clicks on "Add eshop". Registration page 1 shows, with the basic info ...
5
votes
1answer
215 views

Mobile: Best practice for number of products in a listing?

Is there a best practice approach on the number of products listed per page on mobile? For example, when a user browses a category is it better to have fewer products listed than one might have on ...
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2answers
92 views

How to encourage users to report data issues?

Our product uses large amounts of third party data to sell products to our customers. Sometimes this data is really well structured, clean, and accurate. Other times, it's not so much. Images can be ...
2
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2answers
229 views

Mobile friendly price slider

I want to design a range filter for an ecommerce platform that has excellent UX for mobile users. Here's the basic interaction I could make 1) Where do I put the current range (when slider is not ...
3
votes
2answers
118 views

Comments instead of reviews for PDV details page in ecommerce

Getting reviews for products that go out of stock quickly has always been an issue in ecommerce. I'm curious if we allow comments rather than reviews, how would users use the feature? would there be ...
6
votes
5answers
228 views

An alternative for toggle on mobile devices

I'm working on a mobile website. In the page which I'm working on the user can choose one package from a range of 3. Each of them has a total price and a description, along with some products included ...
2
votes
1answer
120 views

What's the browsing motivation of Tinder style E commerce apps

I'm working on an ecommerce app that uses a tinder like approach to browse products. Similar to these http://fashionista.com/2014/05/tinder-for-fashion-apps There's definitely a different line of ...
2
votes
0answers
149 views

Should e-commerce customers have the possibility to haggle? [closed]

More and more webshops use obvious and sometimes seemingly arbitrary user data to adjust the prices for services or products that they ask of them. That means, for instance, the price may be higher if ...
3
votes
2answers
779 views

Best approach for managing country selection in e-commerce shop-front

We are implementing a e-commerce shop-front but we have an design challenge around which currency to show by default and how to get the user to tell us which country (currency) they want to see. The ...
3
votes
3answers
143 views

In-store product scanning with a mobile app

We are developing a mobile app for a clothing company and one of the features we are implementing is 'Scan in store'. Basically, when the user is in store, they can use the mobile app to scan a ...
0
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2answers
49 views

Auto selecting user's size in product page based on size filter

when browsing an e-commerce catalog, if a user selects a size on the size filter, is it safe to assume that the same size will be selected when the user wants to buy the product on the product page? ...
0
votes
1answer
96 views

What's the best undo button position for a tinder X ecommerce app

I'm working on an ecommerce app that uses a tinder like approach to browse products. http://fashionista.com/2014/05/tinder-for-fashion-apps the core ui will be right to add like and left to not ...
3
votes
3answers
219 views

Should call to actions (CTAs) be included in product search result listings?

In my daily trips around the web, I've noticed that many of the most popular ecommerce sites (e.g. Walmart, Target, Amazon, etc.) are removing CTAs (e.g. "add to cart") from search results -- and I ...
4
votes
3answers
553 views

What's the best place to put terms and conditions on an ecommerce?

Prestashop's default is to put acceptance of terms and conditions on step 4 of the buying process, right on carrier/shipping selection. I think it's not a good place. Is there any 'best practice' ...
3
votes
2answers
1k views

What is the best position of placing a cart icon in Ecommerce websites?

I told to design an eCom websites using all new UX. Not the old ones what so many companies or websites using. When we surf the eCom we see a Cart Icon mostly in left corner. I want to change the ...
3
votes
5answers
189 views

How can I improve conversion without user testing?

I work as a UI/UX designer. I have a good understanding of UI, but my UX is not as great. I spent a lot of time this week looking up topics on conversion, and ways to increase conversion rate. Most of ...
22
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4answers
2k views

Do product-based sites NEED review capability?

One of my newest projects is enhancing the user experience for a well-established industrial product site. (Instead of Home Depot's variety, think "huge variety of locks in many sizes, shapes and ...
1
vote
4answers
211 views

How to represent missing colors in a search result facet

In our online store we have a facet to filter the search results by color. The different values for this filter are displayed as a small tile according to the name of the value. The color of the tile ...
2
votes
3answers
311 views

Why did (ecommerce) registration rate go down at checkout when we tested social login buttons?

I work for a small ecommerce site and a bit ago we tested social login buttons for account creation. The way our site usually is setup is after checkout if you're not logged in, we mention you can ...
2
votes
3answers
2k views

Should I place a product picture on the left or on the right?

I'm customizing an ecommerce solution and I noticed that most people would place product pictures on the left, but I wonder if there is a reason behind it. I would like to have my pictures on the ...
3
votes
4answers
462 views

product details page with different variations

i am working on a product details page for an ecommerce website and i am dealing with complicated products like (sofa , bed ..etc) in these pages we have a lot of variation regarding colors and sizes. ...
1
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2answers
69 views

Should I use border or not for our help images? [closed]

We are developing an E-Commerce website, and our content team are writing user guide or help of the website. there are some screen-shots of the website in each help pages. Some of our team members ...
4
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3answers
3k views

conversion rate: “Add to cart” button on product list

We are creating an ecommerce site. Like all most, we display all our products in a grid form. Our PM suggested we have "add to cart" right under the product image so customers can quickly add items to ...
1
vote
2answers
655 views

Add a product to multiple categories

I would like a user to be able to add a same product to multiple categories and sub-categories. The purpose of this so the Navigation Menu Bar (categories) on the e-commerce website could be ...
1
vote
1answer
48 views

Automated/smart checkouts - should there be a limit?

I am currently redesigning the UX of an online checkout. I know there are possibilities to automate a fair bit of form filling for registered customers, but I get the feeling that this can be too much ...
0
votes
1answer
133 views

Gesture based checkout for ecommerce app

We are working on a feature that allows returning customers to checkout with a gesture, since they have already given their payment and delivery info in their previous purchase. p.s. This is for ...

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