Questions tagged [e-commerce]

trading goods or services over the internet.

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3answers
1k views

What is the best way to show Promo Code validation?

I'm working on a promo code entry field and want to give feedback to the user for both a valid and invalid entry. I want to show feedback near the input but does having the icons inside of the field ...
4
votes
1answer
490 views

Products in a users cart that goes out of stock

Within our e-commerce solution we have a stock indication for in, out and low on stock. It's B2B and the use case exists that a user might start filling their cart, leave the website and come back ...
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1answer
41 views

Dummy tabs functionality that link to another site

I came across an example of having tabs at the very top of the page that links to other urls. However, once you land on the other site, the relevant tab is styled as active. What are the generic ...
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2answers
133 views

In an e-commerce site why the checkout card is often placed in right hand side…why not in left?

I visited over maximum e-commerce web site but they have a common thing is that the check out page is always in right side of the page. what is the UX logic / mental model / cognitive science behind ...
0
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1answer
108 views

Which would be the best way to show purchased products in a dashboard?

In my company we´ve created a site about rent and sell properties. Inside of it users can make different tasks, one of them is buy products. Like a really simple e-commerce. Now we´re creating a ...
2
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2answers
156 views

Left or Right for Basket Notification Icon

I'm looking into possible A/B testing for a bag icon for a website. The first version of my test will be to change the style from a shopping bag style icon with the item quantity to the right to this: ...
2
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1answer
539 views

Filters on mobile e-commerce

I’ve been asked to produce a research on mobile filters. We do have e-commerces that are adaptive. Any native app is going to be developed over the short term. I’ve done benchmarking and come up with ...
4
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2answers
142 views

Is there any evidence of differences in e-commerce product quality perception around the world?

Dealing with fashion e-commerce everyday, with a special focus on the Italian market, I’ve noticed each brand of our group (with its specific target) involves a different engagement concerning quality,...
2
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1answer
654 views

Navigation between dashboard and landing page

I'm working on a printing and drop-shipping website which has been growing fast lately with users and features so it becomes difficult to manage IA. Here is the situation. It has a landing page, ...
5
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5answers
1k views

Can a site have both a “load more” button and pagination (depending on content type)?

Can a website have a "load more" buttons AND pagination for indicating more content? Not on the same pages, but for example: a landing page with articles has a "load more" a shopping page has ...
2
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4answers
2k views

Search-Bar in Header OR Navigation?

I design a online shop for a client. The searchbar is for the target group and the stakeholder very important. So I did the search in the header, on top over the navigation bar (variant 1). My client ...
2
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3answers
2k views

Checkout flow for buying as guest

I'm working on an e-commerce web site and was reading more about the checkout process. I've found this answer, talking about the benefits of not asking users to create an account on the web site in ...
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1answer
272 views

Shouldn't billing address and payment be combined?

Currently designing an e-commerce website and doing a lot of competitor analysis. One question that bothers me is why most websites combine shipping and billing information? Most importantly, even if ...
0
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3answers
2k views

Mobile pagination

I was working on pagination for mobile (e-commerce) where this option is offered at the bottom of the page. We didn´t place it on the top due to space limitation and also filter. However I was ...
1
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2answers
609 views

E-commerce product page thumbnails: Vertical vs Horizontal?

For an e-commerce product detail page, is it better to have the item picture thumbnails laid out vertically to the left side of the main picture, or laid out horizontally to the bottom of the main ...
1
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1answer
79 views

What is the best way to display unique product in an eCommerce application

I am practicing designing an eCommerce application and I realized that if I want to display a particular product I have to do so using a unique identifier such as the product id. I noticed a drawback....
3
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1answer
109 views

Best practice to communicate the existence of different tiers of access /membership on a Shopify website

My website has an invite-only section for a subset of account-holders. What would be the best way to make that understood to my users? Are there any design patterns that have been proven their ...
1
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1answer
63 views

Asking for Shipping Method per seller?

I'm currently working on a cart page and checkout flow for a marketplace that aggregates different sellers (e.g the user can purchase from different sellers and preform one checkout for all item). ...
0
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1answer
152 views

Visually grouping items in wishlist

I am building a wishlist that allows the user to create groups of items without affecting the master wishlist (i.e. users can add an item to a group through tagging. One item can be on two different ...
0
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1answer
431 views

eCommerce: Displaying multiple product image thumbnails (per product) in the cart page

I'm thinking of showing several images of the product on the cart page, And I'm wondering what is the best approach to implement this feature in desktop and mobile? An option could be adding left &...
5
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1answer
246 views

Value of country selector on ecommerce site - do I need one if geoIP works?

It is standard for someone that knows best to want a 'store switcher' on an ecommerce site, either with currencies, countries, flags or regions given for the customer to choose from. Usually this ...
1
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2answers
64 views

Is there a need to title every section of a homepage?

I have a typical homepage for ecommerce with a section that shows product categories, a section with a few magazine logos to show where they are featured, etc My question is, is there a need to title ...
1
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3answers
401 views

How to show a consumer products in a eCommerce Site with only filters?

I have an eCommerce site that sells baby clothes. When i think of the different ways i can arrange/organize the main menu i get frustrated on trying to make sense. I start to think of how a physical ...
1
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4answers
4k views

Best place to put the Promo code field

Currently, our users have to visit the site via unique url from an email with the promo code field for the promo code to work while those who visit the site directly are not be able to apply the promo ...
1
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2answers
235 views

Ecommerce Mobile - List of products: should I show them in cards or divided by lines? [closed]

In a list of products one underneath the other, showing them in cards is the better solution? Imagine there are a lot of situations: a list with one specific category of items; a list with products ...
2
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2answers
83 views

Returns info on Product Page or Cart?

If a product has additional restrictions for returns, where is the most logical place to present this information? On the product page or within the cart when a user adds the specific product?
1
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3answers
100 views

How to show a “future” state in the cart before a new item is added?

I have a shopping cart with items that decrease in price as you add or buy more items. However, the problem is the user can only see the price drop AFTER new items are added. Do you have any ideas or ...
4
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1answer
437 views

Is it better to display all products or use a carousel on a responsive website?

I have two versions for displaying products in an e-commerce website (responsive): Long version (all shown): Short version (with carousel): I am having a dilemma which to use. On one hand the long ...
1
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1answer
1k views

What are alternative patterns to breadcrumb navigation for an e-commerce account page?

I am designing an account page for a responsive e-commerce site and I was wondering if I need breadcrumb navigations for customer's account page especially when they access deeper into the levels such ...
2
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1answer
149 views

different pricing for new customers VS. existing customers

how would you go about showing different prices to different users? currently working on a mobile network's website, and its been requested to show different pricing depending on if the user is new ...
4
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3answers
217 views

how to display online vs. in-store pricing?

i'm currently working on enhancing the purchase flow on a project, and it has been requested to display in-store pricing with the online pricing on products. any recommendations or examples online ...
114
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14answers
18k views

Why do my users 're'select the amount in the cart?

After looking at some heatmaps and recordings I discovered that a lot of my users reselect the amount in their cart. It's already listed as 1, and they reselect it to be 1 again. My target group is ...
3
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2answers
58 views

What's the better way to reduce the impact to the familiar users when process redesigning or take place

I have this e-commerce app wishque.com and I have added more features to checkout process lately. Now, I feel like the process has some odd spots. I'm thinking of redesigning the checkout process. ...
1
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1answer
115 views

Semi-logged in/timed out users personalisation

Lets say users session times out and he is logged out. I want to add little piece of personalisation for those users saying: Name, not you? Issue i am having is that with current layout I already have ...
2
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1answer
144 views

Grouping in an e-commerce environment

I'm trying to group some elements within our e-commerce environment but I'm not able to get it sorted out. It's about the TV Services. There is a main group which has more width and a stack icon on ...
1
vote
1answer
102 views

Is it necessary for shopping cart to be displayed twice?

I read somewhere that shopping cart has to be displayed twice on the page so it would be easy for the user to find it. Also I read that shopping cart should always be visible. So what is the best ...
3
votes
3answers
2k views

Why are most product image backgrounds in ecommerce white

Might sound like an obvious question but would like to hear your response on practical reasons why are the backgrounds of most product images in ecommerce white? why not black? I have seen on website'...
6
votes
7answers
1k views

Dropdown cart menu vs on click

Although not a designer I'm trying to make our site as user friendly as I can. In so doing I have heavily customized it. Currently I have a "problem" with the cart and the user-menu. The "problem" ...
5
votes
5answers
268 views

How would you show separate items (products) that are on a single photo?

Let's say we have an image of a man with cool hat, t-shirt, boots, etc. The idea is to show these items as products, so you can find and buy them if you like. At the moment I see two ways of ...
2
votes
2answers
91 views

Service vs conversion

I'm trying to optimise my checkout flow and ran into a small issue. Currently we offer our customers a selection of FAQ questions and the answers open in a new tab. Showing both question and answers ...
2
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4answers
293 views

How to handle a favorites page?

I'm working on an app for Android, in which the user can buy tickets for public transportation in Germany. I want to add a possibility to add tickets to favorites to give the user a way to buy a ...
3
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4answers
228 views

Is billing address information valuable for order summary?

I noticed that eBay and Amazon do not display billing address in order summary once the order has been processed. Does this mean that billing address is not relevant information for the user once the ...
0
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3answers
85 views

Usability benefits / drawbacks from having having separate “Products” and “Shop” page.

The website lists products, some are available for sale in the website while other's don't. So far, I've seen 2 approaches on how to list the products: A) Having one single product listing page, ...
1
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3answers
731 views

“Pay with PayPal” including card payments label

I'd love to have some opinions on how to best label a the payment option "PayPal" to ensure it is clear that you can pay using your debit/credit card without having a PayPal account. For background: ...
3
votes
1answer
381 views

Nested doll for desktop

I'm working on an e-commerce site and I'm considering using the nested doll approach for the content pages. You can currently access the shop via the nav on content pages however I wanted to remove ...
2
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1answer
115 views

Automatic Reordering items in the Cart. Read the case

Case: I have a feature in my eCommerce website where I run bundle-offers (example: Buy 1 get 1 free, Buy any 2 shirts of Brand X and get 20% off on paid price) User Journey: User goes to the ...
3
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2answers
381 views

Pre-filled input fields in price filter

We are designing e-commerce site for one of our clients. We have decided to have input fields for filtering according to price. The client asked if min price and max price should be pre-filled by ...
1
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1answer
93 views

Is progressive disclosure helpful in the Listing page of kids-fashion-eCommerce? Read the case

Case: In the listing page of kids-fashion-eCommerce, most of the items have multiple sizes (6-12 M, 1-2 Y, 2-3 Y, 3-4 Y, 4-5 Y, 6-7 Y, and so on) and multiple colors. Journey of user: User comes to ...
1
vote
3answers
202 views

Showing item-level & order-level offers/promotions on Details page (PDP) &/or Cart page?

I have 2 types of offers (promotions) applicable on my eCommerce website: Item level offers (example: Item belongs to Brand XYZ. Buy any 2 items from brand XYZ to get 30% off) Order level offers (...
3
votes
3answers
1k views

B2B / B2C two separate websites, same URL, benefits vs. problems?

I've read a topic called "b2b / b2c website as one or two separate websites". I don't feel like it answered everything I would like to know, so I hope you don't mind me posting a similar question. ...

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