Questions tagged [e-commerce]

trading goods or services over the internet.

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1
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2answers
3k views

“Compare products” functionality on a product listing

Are there any good practices when it comes to "Compare products" functionality on product listings? I would like to do some A/B testing with different ones, but to be honest I have not seen something ...
2
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2answers
273 views

Alternatives to pop-up window when editing item details

I am now designing a browser based software where user selects products and adds them to his "basket" after the user selected all he needed he then proceeds to edit each item in the basket. Items look ...
0
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2answers
1k views

Notification when item is added to a shopping cart

Ajax is likely the best method of adding an item to a shopping cart. By which I mean, the item is added client side, with no page refreshing. But what is the best experience to let a visitor know ...
0
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1answer
63 views

How to display international products in ecommerce?

For an ecommerce site that sells the same product but different packaging for US and Canada, how should I display the product? The product is not sold to Canada, only US. Therefore you cannot buy ...
1
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2answers
2k views

What is the ideal aspect ratio for product images?

I need to fit in about 8 Product icons on a single screen on a product listing page, What is the ideal aspect ratio for product images? The product are from apparel industry. Also how many Items ...
3
votes
5answers
607 views

Is including multiple data types in a field an anti-pattern?

On Venmo's web app, you create a transaction by selecting a recipient and then filling out a field that includes a dollar amount and a description: Both the dollar amount and the description are ...
1
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1answer
485 views

Ecommerce website flowchart

I'm working on creating a flowchart for an e-commerce website the task a bit complicated because of many cases and scenarios I need to take into consideration. can you provide a link for a real e-...
3
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3answers
801 views

Displaying price limit above price slider scale

I'm working on adding a price slider to an existing price filter on an e-commerce shop that uses price buckets (predefined price ranges). If the user selects any of the price buckets, the slider ...
2
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2answers
204 views

example of customer survey in the confirmation page

i am looking for some examples of customer survey in confirmation/thank you page in ecommerce website, Where customers asked to fill a survey after the purchase compilation. Example : Apple thank you ...
2
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1answer
108 views

Ecommerce B2B vs B2C product display

I sell salt for customers and businesses. Customers can buy the product in single packages or packages in a box (e.g. Box of 12). Businesses can buy the same product, however they do not come in ...
0
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2answers
198 views

How to note that a ticket price is not the final price?

On an e-commerce site we are developing we have a calendar presenting minimum tickets prices, but the final prices will include additional fees. Our client asked us to add a clear note above the ...
2
votes
1answer
224 views

Displaying discount on e-commerce site

When displaying discount on e-commerce site (desktop and mobile), which option will perform better? And why? Amazon does this: Discount 10% Off or More 25% Off or More 50% Off or More 70% ...
2
votes
2answers
3k views

Toaster messages in web interface

I am thinking of adding toaster messages as a feedback in an Ecommerce website for small actions, so far I couldn't find an example for using toaster messages in web only for mobile app, and one ...
2
votes
3answers
2k views

Should I place a product picture on the left or on the right?

I'm customizing an ecommerce solution and I noticed that most people would place product pictures on the left, but I wonder if there is a reason behind it. I would like to have my pictures on the ...
0
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2answers
49 views

Auto selecting user's size in product page based on size filter

when browsing an e-commerce catalog, if a user selects a size on the size filter, is it safe to assume that the same size will be selected when the user wants to buy the product on the product page? ...
0
votes
1answer
71 views

Best way to present an option to be notified once product is in stock again

Scenario A web-shop presents a product. The user wants to select a size. The size can be presented in some way (dropdown list, all visible at once, etc... not important). Problem The product is ...
3
votes
4answers
476 views

product details page with different variations

i am working on a product details page for an ecommerce website and i am dealing with complicated products like (sofa , bed ..etc) in these pages we have a lot of variation regarding colors and sizes. ...
6
votes
3answers
4k views

Would it be better to show a calendar picker by default instead of an input field with pop-up date picker?

On a travel site which is for Desktop, iPhone, iPad too, would it be better for UX and Accessibility to show the calendar itself on page by default Like this Or the most popular way, a input box ...
0
votes
1answer
507 views

Testing prototype/wireframe and KPi

I have an assessment from a local startup to: Find problems on my site ( what UX method you use to find the problems ) Make suggestions for improvement ( what method you use ) Create a prototype ...
1
vote
1answer
75 views

Is it enough to just enlarge font sizes for mobile without making the whole layout responsive?

I have a legacy e-commerce site heavily styled from the desktop era and have been making good money. They are based on a very sophisticated e-commerce software and it costs an arm and a leg to make ...
5
votes
1answer
215 views

Mobile: Best practice for number of products in a listing?

Is there a best practice approach on the number of products listed per page on mobile? For example, when a user browses a category is it better to have fewer products listed than one might have on ...
3
votes
2answers
92 views

How to encourage users to report data issues?

Our product uses large amounts of third party data to sell products to our customers. Sometimes this data is really well structured, clean, and accurate. Other times, it's not so much. Images can be ...
3
votes
3answers
224 views

Should call to actions (CTAs) be included in product search result listings?

In my daily trips around the web, I've noticed that many of the most popular ecommerce sites (e.g. Walmart, Target, Amazon, etc.) are removing CTAs (e.g. "add to cart") from search results -- and I ...
1
vote
4answers
216 views

How to represent missing colors in a search result facet

In our online store we have a facet to filter the search results by color. The different values for this filter are displayed as a small tile according to the name of the value. The color of the tile ...
2
votes
2answers
231 views

Mobile friendly price slider

I want to design a range filter for an ecommerce platform that has excellent UX for mobile users. Here's the basic interaction I could make 1) Where do I put the current range (when slider is not ...
6
votes
5answers
231 views

An alternative for toggle on mobile devices

I'm working on a mobile website. In the page which I'm working on the user can choose one package from a range of 3. Each of them has a total price and a description, along with some products included ...
2
votes
1answer
172 views

What is better : Disabling sub-categories or auto resetting the filters

I am working enhancing UX for filters on our eCommerce (desktop site). The navigation structure is broken into Categories and further sub categories. Filters can be applied at each level (categories &...
3
votes
3answers
143 views

In-store product scanning with a mobile app

We are developing a mobile app for a clothing company and one of the features we are implementing is 'Scan in store'. Basically, when the user is in store, they can use the mobile app to scan a ...
2
votes
1answer
121 views

What's the browsing motivation of Tinder style E commerce apps

I'm working on an ecommerce app that uses a tinder like approach to browse products. Similar to these http://fashionista.com/2014/05/tinder-for-fashion-apps There's definitely a different line of ...
3
votes
3answers
130 views

Building a order inventory and submitting multiple orders

I am building an e-commerce site (office suppliers with 1000 products). Any organization can register with us and build an inventory. Say an XYZ.org has registered with us and 100 products (pen, ...
2
votes
0answers
149 views

Should e-commerce customers have the possibility to haggle? [closed]

More and more webshops use obvious and sometimes seemingly arbitrary user data to adjust the prices for services or products that they ask of them. That means, for instance, the price may be higher if ...
1
vote
2answers
660 views

Add a product to multiple categories

I would like a user to be able to add a same product to multiple categories and sub-categories. The purpose of this so the Navigation Menu Bar (categories) on the e-commerce website could be ...
3
votes
2answers
798 views

Best approach for managing country selection in e-commerce shop-front

We are implementing a e-commerce shop-front but we have an design challenge around which currency to show by default and how to get the user to tell us which country (currency) they want to see. The ...
0
votes
1answer
96 views

What's the best undo button position for a tinder X ecommerce app

I'm working on an ecommerce app that uses a tinder like approach to browse products. http://fashionista.com/2014/05/tinder-for-fashion-apps the core ui will be right to add like and left to not ...
4
votes
3answers
560 views

What's the best place to put terms and conditions on an ecommerce?

Prestashop's default is to put acceptance of terms and conditions on step 4 of the buying process, right on carrier/shipping selection. I think it's not a good place. Is there any 'best practice' ...
3
votes
2answers
1k views

What is the best position of placing a cart icon in Ecommerce websites?

I told to design an eCom websites using all new UX. Not the old ones what so many companies or websites using. When we surf the eCom we see a Cart Icon mostly in left corner. I want to change the ...
22
votes
4answers
2k views

Do product-based sites NEED review capability?

One of my newest projects is enhancing the user experience for a well-established industrial product site. (Instead of Home Depot's variety, think "huge variety of locks in many sizes, shapes and ...
0
votes
2answers
61 views

Grouping login/account functionality under a cart icon

I'm working on an commerce platform which needs account functionality | sign in/register | shopping bag/cart - standard stuff for such a website. The stakeholders are very keen to group all of that ...
2
votes
3answers
311 views

Why did (ecommerce) registration rate go down at checkout when we tested social login buttons?

I work for a small ecommerce site and a bit ago we tested social login buttons for account creation. The way our site usually is setup is after checkout if you're not logged in, we mention you can ...
2
votes
2answers
663 views

Why do so many e-commerce sites break the purchasing flow when forcing a user to login or create an account?

Taking Amazon as an example, but I've seen it in other places as well. This is the screen you get once you click 'Proceed to checkout' in your shopping basket as a new user. Wouldn't it be better ...
1
vote
2answers
69 views

Should I use border or not for our help images? [closed]

We are developing an E-Commerce website, and our content team are writing user guide or help of the website. there are some screen-shots of the website in each help pages. Some of our team members ...
4
votes
3answers
3k views

conversion rate: “Add to cart” button on product list

We are creating an ecommerce site. Like all most, we display all our products in a grid form. Our PM suggested we have "add to cart" right under the product image so customers can quickly add items to ...
0
votes
1answer
133 views

Gesture based checkout for ecommerce app

We are working on a feature that allows returning customers to checkout with a gesture, since they have already given their payment and delivery info in their previous purchase. p.s. This is for ...
19
votes
10answers
15k views

How long should you leave items in a basket, before clearing it (if at all)?

Many online retailers allow you to add items to a basket prior to checkout. Some of the big 'names' have a smart strategy that combine baskets and wishlists, and notify you on a future visit if an ...
1
vote
2answers
554 views

What are the benefits of social widgets on e-commerce sites?

I am making design of e-commerce site and one of specifications was that there needs to be facebook and twitter widgets in site. So my question is "Is there any reason to use twitter and facebook ...
1
vote
1answer
49 views

Automated/smart checkouts - should there be a limit?

I am currently redesigning the UX of an online checkout. I know there are possibilities to automate a fair bit of form filling for registered customers, but I get the feeling that this can be too much ...
11
votes
3answers
900 views

Best way to show payment sites for in-app purchases in mobile phone apps

The other day I made a few purchases using a mobile phone app (Android). I used Paypal, but this could be applied to any payment gateway actually. Thing is, the application was just opening a "Window"...
2
votes
2answers
135 views

What is the best way to collect payment information in a chat interface?

We are looking at using a chat-style interface for a sales flow on both desktop and mobile devices. The customer would be able to ask questions about the product, receive a recommendation and pay for ...
1
vote
1answer
177 views

GUI elements in conflict Field Search, FAB button and Menu bar

I'm building a webApp with mobile support, and I'm facing a big issue when dealing with mobile screen and it's size limitations. It's important to note this webApp isn't about a single company. It's a ...
1
vote
4answers
606 views

Is adding a discussion forum to a an eshop a good idea?

I'm thinking of adding a stackoverflow like knowledge base to my store via a plugin. Is it a good design choice ? Anyone implemented something similar to a store an can share their experience? It's ...

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