Questions tagged [e-commerce]

trading goods or services over the internet.

Filter by
Sorted by
Tagged with
0
votes
1answer
41 views

Dummy tabs functionality that link to another site

I came across an example of having tabs at the very top of the page that links to other urls. However, once you land on the other site, the relevant tab is styled as active. What are the generic ...
0
votes
5answers
774 views

Product carousel - how to present variants of a product?

I'm working on a product carousel for an e-commerce site. I have a list of elements of one tile: Price Crossed price Badge/ribbon Image Caption (Product’s name) CTA (i.e. Show) as a button Ratings/...
0
votes
2answers
133 views

In an e-commerce site why the checkout card is often placed in right hand side…why not in left?

I visited over maximum e-commerce web site but they have a common thing is that the check out page is always in right side of the page. what is the UX logic / mental model / cognitive science behind ...
2
votes
2answers
159 views

Left or Right for Basket Notification Icon

I'm looking into possible A/B testing for a bag icon for a website. The first version of my test will be to change the style from a shopping bag style icon with the item quantity to the right to this: ...
1
vote
2answers
242 views

Ecommerce Mobile - List of products: should I show them in cards or divided by lines? [closed]

In a list of products one underneath the other, showing them in cards is the better solution? Imagine there are a lot of situations: a list with one specific category of items; a list with products ...
2
votes
4answers
2k views

Search-Bar in Header OR Navigation?

I design a online shop for a client. The searchbar is for the target group and the stakeholder very important. So I did the search in the header, on top over the navigation bar (variant 1). My client ...
0
votes
1answer
274 views

Shouldn't billing address and payment be combined?

Currently designing an e-commerce website and doing a lot of competitor analysis. One question that bothers me is why most websites combine shipping and billing information? Most importantly, even if ...
3
votes
4answers
228 views

Is billing address information valuable for order summary?

I noticed that eBay and Amazon do not display billing address in order summary once the order has been processed. Does this mean that billing address is not relevant information for the user once the ...
1
vote
2answers
623 views

E-commerce product page thumbnails: Vertical vs Horizontal?

For an e-commerce product detail page, is it better to have the item picture thumbnails laid out vertically to the left side of the main picture, or laid out horizontally to the bottom of the main ...
1
vote
1answer
81 views

What is the best way to display unique product in an eCommerce application

I am practicing designing an eCommerce application and I realized that if I want to display a particular product I have to do so using a unique identifier such as the product id. I noticed a drawback....
1
vote
1answer
63 views

Asking for Shipping Method per seller?

I'm currently working on a cart page and checkout flow for a marketplace that aggregates different sellers (e.g the user can purchase from different sellers and preform one checkout for all item). ...
1
vote
2answers
561 views

What text should be used - 'Save for Later' or 'Add to Wishlist' or 'Bookmark it' or 'Shortlist it'?

I'm creating eCommerce web products (website, mobile-site, mobile-app) and on the products' listing page, I want to give users a choice to save any product, that they don't want to buy right now, but ...
0
votes
1answer
153 views

Visually grouping items in wishlist

I am building a wishlist that allows the user to create groups of items without affecting the master wishlist (i.e. users can add an item to a group through tagging. One item can be on two different ...
2
votes
3answers
467 views

Improve standard shipping form layout

The shipping field seems pretty standard, meaning most platforms have the same fields.The three companies I analyzed are Amazon, Ebay, and Aliexpress on mobile. Their fields for adding a new address ...
0
votes
1answer
435 views

eCommerce: Displaying multiple product image thumbnails (per product) in the cart page

I'm thinking of showing several images of the product on the cart page, And I'm wondering what is the best approach to implement this feature in desktop and mobile? An option could be adding left &...
5
votes
1answer
249 views

Value of country selector on ecommerce site - do I need one if geoIP works?

It is standard for someone that knows best to want a 'store switcher' on an ecommerce site, either with currencies, countries, flags or regions given for the customer to choose from. Usually this ...
2
votes
1answer
115 views

Automatic Reordering items in the Cart. Read the case

Case: I have a feature in my eCommerce website where I run bundle-offers (example: Buy 1 get 1 free, Buy any 2 shirts of Brand X and get 20% off on paid price) User Journey: User goes to the ...
1
vote
2answers
64 views

Is there a need to title every section of a homepage?

I have a typical homepage for ecommerce with a section that shows product categories, a section with a few magazine logos to show where they are featured, etc My question is, is there a need to title ...
1
vote
4answers
4k views

Best place to put the Promo code field

Currently, our users have to visit the site via unique url from an email with the promo code field for the promo code to work while those who visit the site directly are not be able to apply the promo ...
0
votes
4answers
281 views

eCommerce product lists - read more buttons or no buttons?

On a product list where the only option to add to cart is through the product detail page - would a button on the card in the list hurt or improve UX / conversion. Some sites use "buy" on the list, ...
114
votes
14answers
18k views

Why do my users 're'select the amount in the cart?

After looking at some heatmaps and recordings I discovered that a lot of my users reselect the amount in their cart. It's already listed as 1, and they reselect it to be 1 again. My target group is ...
1
vote
4answers
588 views

Difficult UI in e-commerce product page

I am designing a B2B e-commerce website where the users would be able to buy different quantities of items for each size. I am trying to keep the experience as close as possible to a B2C website ...
2
votes
2answers
83 views

Returns info on Product Page or Cart?

If a product has additional restrictions for returns, where is the most logical place to present this information? On the product page or within the cart when a user adds the specific product?
1
vote
3answers
100 views

How to show a “future” state in the cart before a new item is added?

I have a shopping cart with items that decrease in price as you add or buy more items. However, the problem is the user can only see the price drop AFTER new items are added. Do you have any ideas or ...
4
votes
1answer
442 views

Is it better to display all products or use a carousel on a responsive website?

I have two versions for displaying products in an e-commerce website (responsive): Long version (all shown): Short version (with carousel): I am having a dilemma which to use. On one hand the long ...
5
votes
8answers
2k views

Why do checkout processes place payment info last?

Most e-commerce sites that I go to have payment information as the last step of the checkout process. Some of these sites provide the option to save my payment info for quicker checkout in the future ...
4
votes
5answers
1k views

Do users recognize “slideable” areas with dots as indicators for multiple images?

Are more explicit visual cues, like the arrow buttons in "Variant 2", necessary to convey that there are more images available and the user can reach those by swiping left or right? Or are users ...
0
votes
3answers
1k views

Product variations

I am creating a flowershop and I have the following dilemma. Let's say somebody wants to buy a bouquet of roses. Roses comes with many colors, sizes and different quantity in a bouquet. Should I ...
3
votes
2answers
119 views

Comments instead of reviews for PDV details page in ecommerce

Getting reviews for products that go out of stock quickly has always been an issue in ecommerce. I'm curious if we allow comments rather than reviews, how would users use the feature? would there be ...
4
votes
3answers
217 views

how to display online vs. in-store pricing?

i'm currently working on enhancing the purchase flow on a project, and it has been requested to display in-store pricing with the online pricing on products. any recommendations or examples online ...
2
votes
1answer
149 views

different pricing for new customers VS. existing customers

how would you go about showing different prices to different users? currently working on a mobile network's website, and its been requested to show different pricing depending on if the user is new ...
3
votes
3answers
1k views

B2B / B2C two separate websites, same URL, benefits vs. problems?

I've read a topic called "b2b / b2c website as one or two separate websites". I don't feel like it answered everything I would like to know, so I hope you don't mind me posting a similar question. ...
10
votes
3answers
3k views

Why would Amazon only allow users to add 30 items in a shopping cart at a time?

Amazon only allows users to select 30 items at a time from the dropdown list and add them to the cart. Why not let the users type the number themselves in case they want to buy more than 30? Is there ...
0
votes
3answers
118 views

Long list of destinations in checkout page on mobile?

I have long list of locations(post offices/carriers) to display (about 50) in e-commerce checkout page. Is the dropdown the best way to do it (I know it is most common, but has it changed with mobile-...
3
votes
2answers
58 views

What's the better way to reduce the impact to the familiar users when process redesigning or take place

I have this e-commerce app wishque.com and I have added more features to checkout process lately. Now, I feel like the process has some odd spots. I'm thinking of redesigning the checkout process. ...
1
vote
1answer
119 views

Semi-logged in/timed out users personalisation

Lets say users session times out and he is logged out. I want to add little piece of personalisation for those users saying: Name, not you? Issue i am having is that with current layout I already have ...
4
votes
4answers
614 views

Why do apps rarely indicate the selected icon on their navigation bars

i'm looking for a suitable way to indicate that the user is on the cart page on an ecommmerce app by differentiating the cart icon from the rest of the icons on the navigation bar. there's obviously ...
2
votes
1answer
144 views

Grouping in an e-commerce environment

I'm trying to group some elements within our e-commerce environment but I'm not able to get it sorted out. It's about the TV Services. There is a main group which has more width and a stack icon on ...
1
vote
1answer
102 views

Is it necessary for shopping cart to be displayed twice?

I read somewhere that shopping cart has to be displayed twice on the page so it would be easy for the user to find it. Also I read that shopping cart should always be visible. So what is the best ...
3
votes
2answers
385 views

Pre-filled input fields in price filter

We are designing e-commerce site for one of our clients. We have decided to have input fields for filtering according to price. The client asked if min price and max price should be pre-filled by ...
4
votes
2answers
200 views

Why e-commerce site display product price separated from “Buy” buttons?

Little, curious to know Is there any specific reason for doing it. On other hand keeping price within "Buy now" or "Add to cart" button will reduce user motor skills and increase efficiency.
5
votes
5answers
268 views

How would you show separate items (products) that are on a single photo?

Let's say we have an image of a man with cool hat, t-shirt, boots, etc. The idea is to show these items as products, so you can find and buy them if you like. At the moment I see two ways of ...
2
votes
2answers
91 views

Service vs conversion

I'm trying to optimise my checkout flow and ran into a small issue. Currently we offer our customers a selection of FAQ questions and the answers open in a new tab. Showing both question and answers ...
2
votes
4answers
293 views

How to handle a favorites page?

I'm working on an app for Android, in which the user can buy tickets for public transportation in Germany. I want to add a possibility to add tickets to favorites to give the user a way to buy a ...
8
votes
4answers
2k views

E-commerce quickview with navigation, useful or gimmick?

A lot of e-commerce sites offer users a Quick View or Quick Look feature on their product listing page: I've seen a few sites where they offer user the ability to click to the next/previous SKU from ...
12
votes
5answers
4k views

How does e-commerce product quick view affect conversion rates?

Many large e-commerce retailers are using "quick views" for products on their collection pages where more details appear either on-hover of via some other trigger. Has anyone performed any A/B tests ...
0
votes
3answers
85 views

Usability benefits / drawbacks from having having separate “Products” and “Shop” page.

The website lists products, some are available for sale in the website while other's don't. So far, I've seen 2 approaches on how to list the products: A) Having one single product listing page, ...
3
votes
1answer
387 views

Nested doll for desktop

I'm working on an e-commerce site and I'm considering using the nested doll approach for the content pages. You can currently access the shop via the nav on content pages however I wanted to remove ...
1
vote
1answer
93 views

Is progressive disclosure helpful in the Listing page of kids-fashion-eCommerce? Read the case

Case: In the listing page of kids-fashion-eCommerce, most of the items have multiple sizes (6-12 M, 1-2 Y, 2-3 Y, 3-4 Y, 4-5 Y, 6-7 Y, and so on) and multiple colors. Journey of user: User comes to ...
0
votes
2answers
153 views

User expectation for a purchased feature

What does the user expect to see when they upgrade a feature that they future dated? example: I purchased an add on to an app but set it to start 1 week for now, what should i expect when i look at ...

1 2 3
4
5
11