Questions tagged [e-commerce]

trading goods or services over the internet.

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1
vote
2answers
102 views

Where is the best place in a checkout flow to ask users to save the payment method?

In a checkout process, I need to show an option for the user to save their payment method info, to pay faster next time. Only registered users can save this info, so if a user wants to save they ...
3
votes
9answers
2k views

What is the best way to select the apparel size?

I'm redesigning my filters and product page of an online apparel store. Do you think I should display all sizes and use radio button or using a drop down menu to select the size ?
3
votes
5answers
189 views

How can I improve conversion without user testing?

I work as a UI/UX designer. I have a good understanding of UI, but my UX is not as great. I spent a lot of time this week looking up topics on conversion, and ways to increase conversion rate. Most of ...
0
votes
1answer
108 views

Which would be the best way to show purchased products in a dashboard?

In my company we´ve created a site about rent and sell properties. Inside of it users can make different tasks, one of them is buy products. Like a really simple e-commerce. Now we´re creating a ...
8
votes
4answers
442 views

How to prove to client that blind users can also use his e-commerce website?

How to prove to client that blind user can use his e-commerce website too? I want to tell the importance of accessibility to the client who has and e-commerce website, that we should try to make it ...
91
votes
8answers
17k views

Pricing Plans, Why always 3 options? [closed]

This coincidence is too frequent to be one; many online services - and probably offline too - provide a pricing options that look like: The frequency of 3+ "recommended options" is too high. It ...
0
votes
1answer
91 views

How to handle users editing the amount they want to pay

I am currently working on a payment form. It's absolutely required that our users are allowed to edit the amount they want to pay. Currently, the way I am handling this is to have an editable '...
0
votes
1answer
616 views

Where to put a search filter checkbox left or right side?

I have a search filters design for an eCommerce website, I wonder where should I put the checkbox of each filter? Any suggestion in terms of the usability and user experience?
99
votes
15answers
12k views

Is it good practice to force users to give us their email address before showing them our site?

Our company has a website that sells wine. Our idea is that we will the ask user to sign up using their email address before we present them with any products. The reasoning behind this is that if a ...
4
votes
3answers
215 views

Why isn't showing the filter bar on product detail pages common?

Typically on ecommerce or classifieds sites (I work with auto dealers specifically) the search results page (srp) contains the filters and any applied filter state searched. Ex: However clicking on ...
2
votes
3answers
76 views

Proper wording for purchase button on mixed service/product acquisition process

I need to create a button that will actually finish a purchase process. Like "Buy Now" , or "Create Membership", or simply "Submit" (eeeew!) Now, my problem is that in this process you won't actually ...
2
votes
6answers
438 views

Addresses in Checkout Steps

So I faced a certain challenge and that is address management in checkout steps, apart from the ability to add an address and edit one. The question comes in two folds : Should a customer be able ...
0
votes
1answer
135 views

Why do coupon/deal sites open the merchant's homepage after revealing a coupon code?

This is something which has always annoyed me a lot and also confused me from a UX standpoint. It stands out to me as an example of a very poor UX decision that I see constantly. When I'm browsing an ...
3
votes
2answers
294 views

Why some users buy a product with higher price?

I recently talked to a person who is a supplier for an E-commerce website. In this website suppliers can provide their products at the price they choose. So it is probable that a specific product is ...
1
vote
2answers
246 views

Why user mostly drops from shipping address page in checkout?

We have a 4 step checkout process in our ecommerce website. Login/Signup Shipping Address Delivery date and special instructions Payment Here we have a checkout conversion of around 40%. Means if ...
1
vote
1answer
1k views

What are alternative patterns to breadcrumb navigation for an e-commerce account page?

I am designing an account page for a responsive e-commerce site and I was wondering if I need breadcrumb navigations for customer's account page especially when they access deeper into the levels such ...
22
votes
7answers
5k views

Are there any conventions around closing an account with a credit balance?

I'm working with a site with member accounts. Those accounts can have credits attached (say from a referral incentive, a voucher, or a prize). The credits can then be spent in the site's shop - they'...
1
vote
2answers
131 views

Alternative quantity selection - cognitive load & space problem

I am working on a product where users are ordering rather large quantities. Or even better said: The amount that people buy varies wildly. Some order a lot, some a bit less. We are aiming at adding ...
1
vote
1answer
142 views

Helpfulnes of reviews: Why does Amazon or Steam not show the number of unhelpful ratings of a review? [closed]

From my own experience I found the ratio between helpful and unhelpful reviews to be hugely important to assess how much I could trust / consider a review. I noticed that Amazon and also the Steam ...
0
votes
2answers
97 views

Best way to notify that a product is out of stock once it's been in the cart for a while?

What would be the best way to notify a client that a product is out of stock after a while? For example, if someone placed a product that is in stock to their cart and just leaves it there without ...
2
votes
1answer
667 views

Navigation between dashboard and landing page

I'm working on a printing and drop-shipping website which has been growing fast lately with users and features so it becomes difficult to manage IA. Here is the situation. It has a landing page, ...
0
votes
1answer
40 views

removing href value on logo for purchase/checkout flow

Is it a common best practice to the remove the href value of the header logo in a checkout / trial registration flow? The upside is to reduce exit links, keeping the user on your checkout page and ...
0
votes
3answers
119 views

Post-Order Review Experience

For a food ordering mobile app, looking to obtain user feedback on the order collection experience, and trying to determine the best time/place to ask for this in the app. The app requires users to ...
4
votes
2answers
142 views

Is there any evidence of differences in e-commerce product quality perception around the world?

Dealing with fashion e-commerce everyday, with a special focus on the Italian market, I’ve noticed each brand of our group (with its specific target) involves a different engagement concerning quality,...
1
vote
2answers
360 views

What is best practice on how to arrange products within a given category/department?

Customers have the option to filter by designer, price, item type, etc., but I have not been able to find any information on how to merchandise/arrange the products on the aisle level category page. ...
3
votes
3answers
2k views

Why are most product image backgrounds in ecommerce white

Might sound like an obvious question but would like to hear your response on practical reasons why are the backgrounds of most product images in ecommerce white? why not black? I have seen on website'...
0
votes
1answer
60 views

How do I sell a Saas product online that is usually sold over the phone?

We are about to test the willingness of visitors to our website to 'buy now', as opposed to the usual method of 'get a demo' which would hand them over to a sales team who would call and close over ...
46
votes
8answers
14k views

How to let a user know that an image is actually an animated GIF

Bit of background - I'm currently working on an ecommerce clothing site specifically with an older age range (50+). Historically the company has always used flat jpgs to display product images on ...
0
votes
2answers
69 views

Nestled Selection on Mobile

I'm designing an e-commerce product page where the user can select to pay today or pay monthly. The option to pay monthly has several sub-options (18 months, 24 months, etc). What is the best way to ...
5
votes
5answers
1k views

Responsive web design for e-commerce website? [closed]

I'm going to build a big e-commerce website and client want that website should be for all user Desktop, Tablets and Smartphones. and budget is not a problem. Site is an e-commerce website lost of ...
22
votes
4answers
1k views

Does highlighting the potential for discounts negatively impact on non-eligible customers?

I'm interested to know peoples opinions on this. Does clearly showing a voucher/coupon/discount code field within a quote or payment process negatively impact on the customer experience for people who ...
3
votes
3answers
168 views

Multiple prices for multiple countries

I'm working on a multiple countries project. Until now, we only sold to one country, but we're working on letting users from its neighbour country (speaking the same language) buy our products. For ...
3
votes
4answers
7k views

Arial vs Verdana for ecommerce sites [closed]

Struggling to choose between Arial (11px) and Verdana (10px) as screen font for my ecommerce site. Here are my thoughts: Arial has that connection to Helvetica. It oozes authority. Most popular ...
0
votes
1answer
96 views

Top area of a e commerce website. Popular way or Innovative way.? [closed]

Mostly we see one common way of presenting the top area of e-commerce websites as below. I have heard most technical people complain about this. They say their should be more exciting way or users ...
3
votes
1answer
111 views

Best practice to communicate the existence of different tiers of access /membership on a Shopify website

My website has an invite-only section for a subset of account-holders. What would be the best way to make that understood to my users? Are there any design patterns that have been proven their ...
10
votes
6answers
3k views

Keep long form, or separate into multiple steps?

We are developing a price comparison website and are struggling with the attached form. The registration process is: Eshop owner clicks on "Add eshop". Registration page 1 shows, with the basic info ...
0
votes
1answer
89 views

Splash screen conundrum [duplicate]

Our users are split into 2 types, people buying our Sport products online and people enquiring about our Industrial products to buy offline. Roughly split 95% Sport and 5% Industry. Up until now, we ...
1
vote
3answers
88 views

Should I store ZipCode on Storage?

I'm working on an e-commerce website and there is the zip code field (in Brazil we call it CEP) that is a data that can be very usefull, for example, I can get most of the address information (city, ...
6
votes
2answers
2k views

E-commerce design flow [closed]

I am currently in the process of developing an ecommerce website and I would like to know of any sources that can give an example of the design flow of an ecommerce site, for example from choosing a ...
5
votes
5answers
1k views

Can a site have both a “load more” button and pagination (depending on content type)?

Can a website have a "load more" buttons AND pagination for indicating more content? Not on the same pages, but for example: a landing page with articles has a "load more" a shopping page has ...
2
votes
4answers
431 views

When to ask for phone verification?

This is related to a food ordering/takeout mobile app. Currently, users create an account immediately in order to access the app, and it is required that they verify their phone # to prevent duplicate ...
1
vote
2answers
673 views

When to ask for payment information?

I am looking to improve the onboarding & initial experience for users of a mobile app. It already includes a basic signup form (email, password, first/last name), phone # verification, and an ...
2
votes
1answer
542 views

Filters on mobile e-commerce

I’ve been asked to produce a research on mobile filters. We do have e-commerces that are adaptive. Any native app is going to be developed over the short term. I’ve done benchmarking and come up with ...
0
votes
1answer
273 views

On-site checkout vs “external” checkout [closed]

I have an small online store, built using Shopify. I've set it up all right, but because of my location, I can't use Stripe, Authorize.net or any other popular payment gateways, which offer "on-site ...
4
votes
1answer
505 views

Products in a users cart that goes out of stock

Within our e-commerce solution we have a stock indication for in, out and low on stock. It's B2B and the use case exists that a user might start filling their cart, leave the website and come back ...
1
vote
3answers
214 views

Does the user need to know a refund happened when canceling their order an e commerce website

Some context a cancel order feature on an ecommerce website or app that allows the user to do a last minute cancel order (maybe they accidently checked-out a item they didn't realize was in the cart)...
4
votes
2answers
769 views

Best Practice for Product Names with many dimensions

I have read this related question: Best Practice for product titles with dimensions, but I felt it didn't deal with complex cases. My products broadly fall under "Construction Supplies" and ...
0
votes
3answers
2k views

Mobile pagination

I was working on pagination for mobile (e-commerce) where this option is offered at the bottom of the page. We didn´t place it on the top due to space limitation and also filter. However I was ...
0
votes
2answers
127 views

Which way should I design coupon codes?

There are two ways of creating a coupon code: The easy way Something like bike17. The random way Something like fj348osfgl. For the first one following applies: It's easy to remember. However, I ...
2
votes
4answers
164 views

Bounce rates and very low conversion rates

My site seems to be producing very high bounce rates (60% plus) and because of this the conversion rate suffers massively. Here is a users journey: They search for '80s fancy dress' in Google and ...

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